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Albums not loading

Albums not loading

Avatar of Syrinx42
Casual Listener
2017-03-03 06:44 PM

Everytime I click on an album, the loading icon shows up and it never stops loading, It's not my internet connection, not my phone either, I tried unninstalling multiple times (I do have Spotify Premium)

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3 people had this problem.
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2 Replies

Avatar of Maria_B
Moderator
Moderator
2017-03-06 01:32 AM

Hey @Jessicareyesdls!

 

Welcome to the Spotify Community.

 

Can you give us some more info about this issue? Let us know:

 

  • Can you let us know if this started happening after a specific update or event? 
  • Can you let us know what device/operating system and Spotify version you're currently using?

  • Does this happen when trying to stream music through 3G/4G or on WiFi?

We'll see what we can suggest 🙂
Maria_BModerator
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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart
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Avatar of Syrinx42
Casual Listener
2017-03-06 01:52 AM

This has been happening for a long time now, my phone is a Xperia E1, my app is up to date, and it happens both on wifi and 3g.

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