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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Shuffle on android doesnt work , but on pc works fine.

So , i recently got from google play music to spotify. Made same playlist , like on google account , like 630 songs. So , when i press shuffle on pc , it works fine , random songs from whole playlist, but when i shuffle from android , it just shuffle...

Newbie

So , i recently got from google play music to spotify. Made same playlist , like on google account , like 630 songs. So , when i press shuffle on pc , it works fine , random songs from whole playlist...

Zuzakon

Music Fan

465 Views

1 replies

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SPOTIFY SE CIERRA SOLO

Cuando estoy escuchando una canción en el celular se cierra solo. Pasa reiterativamente.Alguien sabe cómo solucionarlo?

Casual Listener

Cuando estoy escuchando una canción en el celular se cierra solo. Pasa reiterativamente. Alguien sabe cómo solucionarlo?

fede1988

Casual Listener

434 Views

2 replies

1 likes

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Zapping

Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider

Newbie

Bonjour je viens de m'abonner à spotify premium mais je ne peux pas zapper, je suis obligée d'écouter la lecture aléatoire, comment je dois faire pour écouter ce que je veux ? Merci de m'aider

starry__

Visitor

697 Views

1 replies

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Song restarts when it has played aprox 70%

I noticed it when I used Spotify connect to my Heos. Then I disconnected it and played the song in my phone but still the same problem. Tried another playlist with different songs and at one song it happened again.I use a Samsung S6.What can cause th...

Newbie

I noticed it when I used Spotify connect to my Heos. Then I disconnected it and played the song in my phone but still the same problem. Tried another playlist with different songs and at one song it ...

414 Views

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Spotify on Samsung S7 flat gets phone extremly HOT

I play music and leave my cell phone at Standby, after a few minutes the cell gets too hot.This happens independently if the phone is listening to music online or offline.My cellphone is a samsung SM-G930F with android 6.0.1.

Casual Listener

I play music and leave my cell phone at Standby, after a few minutes the cell gets too hot. This happens independently if the phone is listening to music online or offline. My cellphone is a samsun...

237 Views

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Superuser Contribution Android 7.0 Spotify Crash

Hi Community, since i installed the Android Version 7.0 on my LG G5 device, Spotify crash, if i click on settings, my playlist, my profile and profiles from friends.Other things are doing well.Need help please.

Newbie

Hi Community,   since i installed the Android Version 7.0 on my LG G5 device, Spotify crash, if i click on settings, my playlist, my profile and profiles from friends. Other things are doing ...

RodrigoPalma

Roadie

468 Views

1 replies

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Songs wont be fully downloaded

I am having trouble downloading some songs. My phone does download all the songs and they are marked as downloaded but when I try to listen to them offline, some songs just play a little time and then completely freeze while most of the songs can be ...

Newbie

I am having trouble downloading some songs. My phone does download all the songs and they are marked as downloaded but when I try to listen to them offline, some songs just play a little time and the...

woodandrew90

Roadie

354 Views

1 replies

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Biblioteca

No logro ver o visualizar el icono de mi biblioteca solo aparece uno de un monito que dice "yo" en la parte de abajo donde estaba antes el icono de biblioteca...... la pregunta es como lo vuelvo a visualizar?

Newbie

No logro ver o visualizar el icono de mi biblioteca solo aparece uno de un monito que dice "yo" en la parte de abajo donde estaba antes el icono de biblioteca...... la pregunta es como lo vuelvo a vi...

gloriosa

Newbie

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1 replies

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How deactivate random mode

Hi all !I have a Premium account and cannot deactivate random/aleatory mode on my Samsung (Android). No problems with PC or iPad... Any comment about?Thanks !

Regular

Hi all ! I have a Premium account and cannot deactivate random/aleatory mode on my Samsung (Android). No problems with PC or iPad... Any comment about? Thanks !

ITConseil

Newbie

442 Views

2 replies

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Músicas cortadas

Minhas músicas simplesmente estão cortadas, boa parte das músicas que eu baixo para ouvir offline, ficam no máximo 30 segundos e ficam mudas.

Newbie

Minhas músicas simplesmente estão cortadas, boa parte das músicas que eu baixo para ouvir offline, ficam no máximo 30 segundos e ficam mudas.

507 Views

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Spotify freezes, crashes and drains battery

Hi. I've been using Spotify Premium since May this year without problems. But for the past few days, Spotify has been: - freezing mid-song at random times- draining the battery on my Samsung Galaxy S7 and making it unusually hot- crashing, sometimes ...

Regular

Hi. I've been using Spotify Premium since May this year without problems. But for the past few days, Spotify has been:   - freezing mid-song at random times - draining the battery on my Samsu...

Arron87

Newbie

921 Views

5 replies

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Downloaded Songs and Artists

Hello, The new interfase is terrible, can you please tell me how to separate the music is downloaded into different artists? What it shows is the artist I am following and when I click on them it leads me to their online page including the all their ...

Newbie

Hello,   The new interfase is terrible, can you please tell me how to separate the music is downloaded into different artists?  What it shows is the artist I am following and when I clic...

322 Views

0 replies

1 likes

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Search button on android

Hi,Could you please explain me where is the new search button. All the menus have dissapeared with the newest update.Very confusing new layout...

Newbie

Hi, Could you please explain me where is the new search button. All the menus have dissapeared with the newest update. Very confusing new layout...

MartinStoichkov

Community Legend

315 Views

1 replies

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Downloaded songs online again

I downloaded many albums and songs to my phone (by wifi) because I wanted to decrease my Internet mobile traffic. Later I realized the downloaded songs generated traffic again because Spotify starts to play them online not the downloaded copies. Is t...

Newbie

I downloaded many albums and songs to my phone (by wifi) because I wanted to decrease my Internet mobile traffic. Later I realized the downloaded songs generated traffic again because Spotify starts ...

504 Views

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can't casting my chromecast audio

Hi mateI can't casting to my chomecast audio, turnin radio is working fineI have see the available device, and also can see my chomecast audiobut after a while "connecting..." than no change on it.have n't casting, and the wording back to "available ...

Newbie

Hi mate I can't casting to my chomecast audio, turnin radio is working fine I have see the available device, and also can see my chomecast audio but after a while "connecting..." than no ch...

246 Views

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Unable to add facebook friends

I logged in with my Facebook account and then tried the Find Friends option. It says "sorry, we couldn't load friends to follow" every time. I also tried the same thing with android where it says "sorry something went wrong, please have another go".I...

Newbie

I logged in with my Facebook account and then tried the Find Friends option. It says "sorry, we couldn't load friends to follow" every time. I also tried the same thing with android where it says "so...

user-removed

Not applicable

468 Views

1 replies

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Problemas con samsung s6 edge

Estuve teniendo dificultades para reproducir canciones las últimas semanas. Luego de reproducir varias se traba la aplicación y debo cerrarla para poder seguir usándola. Probé desistalarla, cambiar opciones de la batería y lo que leí en los otros pos...

Casual Listener

Estuve teniendo dificultades para reproducir canciones las últimas semanas. Luego de reproducir varias se traba la aplicación y debo cerrarla para poder seguir usándola. Probé desistalarla, cambiar o...

248 Views

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Layout para mobil es terrible

Hola, el motivo de mi mensaje es para quejarme del nuevo layout para mobil, es terrible y nada funcional. No puedo ver artistas ni albumes, es realmente terrible.Espero tomen cartas en el asunto a la brevedad, ya que si no puedo navegar libremente of...

Newbie

Hola, el motivo de mi mensaje es para quejarme del nuevo layout para mobil, es terrible y nada funcional. No puedo ver artistas ni albumes, es realmente terrible. Espero tomen cartas en el asunto a ...

192 Views

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Spotify always ask to Login every Android restart and shutdown when spotify is on

Dear Spotify,honestly, Spotify is the best application to hear good music quality. But i have a problem, spotify ask me to relogin every my android shutdown when spotify is on. this is make my offline file can't play anymore. after login, spotify del...

Casual Listener

Dear Spotify, honestly, Spotify is the best application to hear good music quality. But i have a problem, spotify ask me to relogin every my android shutdown when spotify is on. this is make my offl...

288 Views

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Spotify just dont work anymore

so the last month spotify have managed to play a couple of songs. but 99% of the time i get "this song is not available" what in the world is wrong? the worst thing that its taken monts to fix and that there aint no explanation from spotify how to fi...

Casual Listener

so the last month spotify have managed to play a couple of songs. but 99% of the time i get "this song is not available" what in the world is wrong? the worst thing that its taken monts to fix and th...

216 Views

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0 likes

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