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Pagamento

Renovei meu pagamento no spotify mas até agora continuo free , mas já paguei!
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Hey @Thomaz1!

 

Welcome to the Spotify Community.


We hope you don't mind that we reply in English. In this case, we suggest that you get Portuguese support via email with this contact form. You can also find us on Facebook or Twitter. This way, we'll be able to take a look in your account and help you with this. 

 

Also, If you'd like to continue with us there are a couple things that could have happened.

 

  • Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
  • If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
  • If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow  this guide in our FAQ to find out if you have a second account.
Let us know if there's anything else that we can do for you.
Maria_BModerator
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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

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