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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196218 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196218 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538030 Views

78 replies

3 likes

  • 538030 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

jeetchanchawat

Casual Listener

444171 Views

566 replies

37 likes

Account
Free
  • 444171 Views
  • 566 replies
  • 37 likes

Spotify primium 1 maand werkt niet via smartphone

Haai, Ik heb spotify primium, 1 maand omdat ik gene creditcard heb. Op de laptop kan ik afspelen op mijn sonos. Op de sonosapp kan ik via de spotify wel nummers kiezen maar als ik ze dan wil afspelen doet hij dat niet en geeft een pop up dat ik geen ...

Newbie

Haai,   Ik heb spotify primium, 1 maand omdat ik gene creditcard heb. Op de laptop kan ik afspelen op mijn sonos. Op de sonosapp kan ik via de spotify wel nummers kiezen maar als ik ze dan wil...

Hubo

Community Legend

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

Solved!! MP3 playback with Spotify Android?

I use Spotify on my desktop PC and on my Galaxy S2. Great program on both systems but... I find however very annoying that i can play my MP3 stored on my HDD on PC, but not to able to scan and play my MP3 files stored on external card on Galaxy S2. I...

Casual Listener

I use Spotify on my desktop PC and on my Galaxy S2. Great program on both systems but...   I find however very annoying that i can play my MP3 stored on my HDD on PC, but not to able to scan...

user-removed

Not applicable

19373 Views

15 replies

0 likes

  • 19373 Views
  • 15 replies
  • 0 likes

Superuser Contribution [Resolved] Spotify Offline - Check Here

Hola, tengo un problema con mi movil, que apenas hoy me sucedió, al estar sin coneccion a Internet no puedo ver ni escuchar las canciones que e descargado excepto las de mi playlist y cada vez que reinicio spotify me sale como si no hubiera descargad...

Newbie

Hola, tengo un problema con mi movil, que apenas hoy me sucedió, al estar sin coneccion a Internet no puedo ver ni escuchar las canciones que e descargado excepto las de mi playlist y cada vez que re...

Maria_B

Moderator

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Solved!! Local files

Hello there!i have just worked out why my local files wouldnt work, they were in an unsupported format, but i am still unable to listen on my andriod phone, if anyone has any ideas please help?thanks

Regular

Hello there! i have just worked out why my local files wouldnt work, they were in an unsupported format, but i am still unable to listen on my andriod phone, if anyone has any ideas please help? th...

Joe

Community Legend

1315 Views

8 replies

0 likes

  • 1315 Views
  • 8 replies
  • 0 likes

The advertisement claimed 30 day free trial but I only received 7 day free trial

When I first saw the advertisement it claimed a free 30 day trial, however the offer I received was only 7 days. Please upgrade my plan

Newbie

When I first saw the advertisement it claimed a free 30 day trial, however the offer I received was only 7 days. Please upgrade my plan

Joe

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Spotify doesn't connect on my Gear S3

Hi Guys, Just got the Samsung Gear S3 frotier. I downloaded the sportify app on the watch, connected to my phone (LG G4) by bluetooth, but I'm not able to play and control the music on my watch. It says "UNABLE TO START SPOTIFY CHECK YOUR CONNECTIO" ...

Visitor

Hi Guys,   Just got the Samsung Gear S3 frotier. I downloaded the  sportify app on the watch, connected to my phone (LG G4) by  bluetooth, but I'm not able to play and control the mu...

user-removed

Not applicable

1545 Views

2 replies

0 likes

  • 1545 Views
  • 2 replies
  • 0 likes

Solved!! Ability to download all songs in a folder

I have tried searching for an answer but have not found any.I owned a iPhone previously and used spotify. There I had folders of music and could easily download all of the songs in the folder by going to the "all songs" list inside a folder and press...

Casual Listener

I have tried searching for an answer but have not found any. I owned a iPhone previously and used spotify. There I had folders of music and could easily download all of the songs in the folder by ...

MartinStoichkov

Community Legend

2697 Views

1 replies

0 likes

  • 2697 Views
  • 1 replies
  • 0 likes

Spotify crashing on s7 android 7.0

Doing almost anything in spotify crashes the app, possibly since updating to android 7.0. What logs can i send over?

Casual Listener

Doing almost anything in spotify crashes the app, possibly since updating to android 7.0. What logs can i send over?

partymarty

Casual Listener

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Bmw integrazione

Buonasera,Ci sono novità riguardo alle tanto attese integrazioni di Spotify Android con Bmw Connected per altri modelli oltre la serie 7? Quando verrà rilasciato l'aggiornamento per garantire l'utilizzo della app per la nuova Serie 1?Grazie

Newbie

Buonasera, Ci sono novità riguardo alle tanto attese integrazioni di Spotify Android con Bmw Connected per altri modelli oltre la serie 7? Quando verrà rilasciato l'aggiornamento per garantire l'uti...

452 Views

0 replies

0 likes

  • 452 Views
  • 0 replies
  • 0 likes

Solved!! No funciona la app para Samsung galaxy s5

Hola! Con la última actualización la aplicación se cierra. Reinicie el teléfono, la desinstale y la volví a instalar, e incluso eliminé todos los datos de caché pero sigue igual. Soy usuario premium y no la puedo usar!!

Regular

Hola! Con la última actualización la aplicación se cierra. Reinicie el teléfono, la desinstale y la volví a instalar, e incluso eliminé todos los datos de caché pero sigue igual. Soy usuario premium ...

noemuro

Newbie

11243 Views

64 replies

4 likes

  • 11243 Views
  • 64 replies
  • 4 likes

Solved!! Radio station automatically starts playing when an album finishes

For some reason, when I play an album on my android phone that artist's radio station begins to play immediately when the album is finished. It didn't used to do this, and I didn't change any settings, so I'm a bit stumped! It's especially irritating...

Newbie

For some reason, when I play an album on my android phone that artist's radio station begins to play immediately when the album is finished. It didn't used to do this, and I didn't change any setting...

Nelson9

Newbie

3693 Views

8 replies

0 likes

  • 3693 Views
  • 8 replies
  • 0 likes

Keep Spotify app running when using Connect

Normally the app always shuts down after 5 minutes or so when running in the background while using Connect, meaning not playing through the phone but on my Wifi speaker for example. I always have to start the app again in order to skip songs or do a...

Casual Listener

Normally the app always shuts down after 5 minutes or so when running in the background while using Connect, meaning not playing through the phone but on my Wifi speaker for example. I always have to...

mboss

Casual Listener

2801 Views

5 replies

1 likes

  • 2801 Views
  • 5 replies
  • 1 likes

Solved!! Playback Stops Between Songs Randomly

Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have to manually open the app, press pause and then pre...

Casual Listener

Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have...

Roconnor

Casual Listener

1292 Views

4 replies

0 likes

  • 1292 Views
  • 4 replies
  • 0 likes

Solved!! Are there less music available on Android compared to Desktop App?

I just recently downloaded the free spotify phone app, and noticed that there were some songs/albums that are available on the spotify desktop app, but I can't find on the phone (whether by searching specifically for the song/album, or looking throug...

Casual Listener

I just recently downloaded the free spotify phone app, and noticed that there were some songs/albums that are available on the spotify desktop app, but I can't find on the phone (whether by searching...

gigglepud

Casual Listener

1374 Views

5 replies

0 likes

  • 1374 Views
  • 5 replies
  • 0 likes

Saving Offline Files onto SD Card

Is there anyway I can save my music onto my sd card? It has much more space than the tablet, and I'm sure you could still secure the files in some way. I just want to free up space on the tablet. Thanks!

Casual Listener

Is there anyway I can save my music onto my sd card? It has much more space than the tablet,  and I'm sure you could still secure the files in some way.  I just want to free up space on the...

jts4jc

Gig Goer

969 Views

4 replies

1 likes

  • 969 Views
  • 4 replies
  • 1 likes

Only one artist left and 5 random albums

Hello,I'm using spotify web and since the display update all my artist except one for some reson disapeared. Same thing for my albums, I have only 5 left and they have nothing to do with the artist that's left in my artist section. All of my songs ar...

Casual Listener

Hello, I'm using spotify web and since the display update all my artist except one for some reson disapeared. Same thing for my albums, I have only 5 left and they have nothing to do with the artist...

Joe

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Cant Login At All!

Ok so here's my problem, I tried to login today but I don't remember my password. So I decided to do the obvious thing and reset my password but when I entered my email it said that there were no accounts with that email. So I decide to try to sign i...

Newbie

Ok so here's my problem, I tried to login today but I don't remember my password. So I decided to do the obvious thing and reset my password but when I entered my email it said that there were no acc...

Joe

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution connection problem with 4g

When I'm away from home Spotify has no connection even though it has.I uninstalled and then installed and checked the connection.

Newbie

When I'm away from home Spotify has no connection even though it has. I uninstalled and then installed and checked the connection.

Maria_B

Moderator

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify resets my phone

After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.

Newbie

After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.

Maria_B

Moderator

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Spotify stops playing!!!

Hi, my phone: Zopo 980, Android 4.2.1Spotify version: latest as of 2/12/2017Status: Premium userWith the latest Android Spotify update, the application STOPS PLAYING the music after 10-50 seconds (random) the phone display darkens! I am not using it ...

Music Fan

Hi,   my phone: Zopo 980, Android 4.2.1 Spotify version: latest as of 2/12/2017 Status: Premium user With the latest Android Spotify update, the application STOPS PLAYING the music afte...

unseenlarks

Roadie

3554 Views

5 replies

1 likes

  • 3554 Views
  • 5 replies
  • 1 likes