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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387696 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

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too many devices, only 1 device

Running on a galaxy note 3, worked fine until I switched offline tracks to my new SD card. Now every time I load the app I have to download my whole library. It says there are too many devices synced even though even on the website it only shows one ...

Casual Listener

Running on a galaxy note 3, worked fine until I switched offline tracks to my new SD card. Now every time I load the app I have to download my whole library. It says there are too many devices synced...

fgsfsfbbbrd

Casual Listener

449 Views

1 replies

0 likes

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  • 1 replies
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Sequential Play no longer functioning/happening on Premium

As of recently (this weekend/most recent update) albums no longer play tracks in sequential order, all playback is shuffle. This is useless and defeats the purpose of listening to an album in total or even sequencing an album to begin with. Not being...

Newbie

As of recently (this weekend/most recent update) albums no longer play tracks in sequential order, all playback is shuffle. This is useless and defeats the purpose of listening to an album in total o...

jamesspitz

Newbie

1483 Views

3 replies

0 likes

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Superuser Contribution Premium account no recognized

I have a premium account working beautifuly on desktop and chromebook, but my Anfroid MOTO Z phone insistis I am a free user. I used to have a second account but it is long deleted. I do not know how to proceed, it asks me to get premium and pay anot...

Casual Listener

I have a premium account working beautifuly on desktop and chromebook, but my Anfroid MOTO Z phone insistis I am a free user. I used to have a second account but it is long deleted. I do not know how...

arsantos72

Casual Listener

534 Views

3 replies

0 likes

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Superuser Contribution Running playlist doesn't work

I tried to use Running for the first time. I chose running playlist, it detected my pace but then nothing happened, I got back to playlist selection.I have Lenovo P2. I restarted the phone and reinstalled Spotify. Can you help?

Casual Listener

I tried to use Running for the first time. I chose running playlist, it detected my pace but then nothing happened, I got back to playlist selection. I have Lenovo P2. I restarted the phone and rein...

TimmiOlihen

Casual Listener

448 Views

2 replies

0 likes

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Superuser Contribution Music downloaded a few days later disappear!!!

Hi, the are some Tunes that i Download to my phone and a few days later, those Tunes appear not downloaded ... Anyone knows what is happening ?? I have reinstalled the app but didnt fix the problem . Thanks !!

Newbie

Hi, the are some Tunes that i Download to my phone and a few days later, those Tunes appear not downloaded ... Anyone knows what is happening ?? I have reinstalled the app but didnt fix the problem ....

MonicaM_Bogota

Roadie

312 Views

1 replies

0 likes

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Superuser Contribution Android.

Tengo problemas cuando ingreso a la app!En primer lugar, tarda mucho en conectar con mi biblioteca, teniendo un plan Premium y descargandome mi música. Me dice que no hay Internet para conectar!Y cuando logro reproducir mi música, a me cierra el prog...

Newbie

Tengo problemas cuando ingreso a la app! En primer lugar, tarda mucho en conectar con mi biblioteca, teniendo un plan Premium y descargandome mi música. Me dice que no hay Internet para conectar! Y...

MonicaM_Bogota

Roadie

353 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Dont Have word or shows in Genres & Moods.

i have spotify preminum but i dont have word or shows in my Genres & Moods but my firend does. Can someone help me fix this or tell me why i dont have it. Thanks.

Regular

i have spotify preminum but i dont have word or shows in my Genres & Moods but my firend does. Can someone help me fix this or tell me why i dont have it.         Thanks.

nils010

Newbie

2966 Views

8 replies

1 likes

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Solved!! Playlists rolls over to a "radio" automatically?

So here's the deal, I create a play list that I want to end at the last song. But for whatever reason it switches to some funky chinese radio station at the end of the last song. I'm using android and it happens when the screen saver is engaged. The ...

Casual Listener

So here's the deal, I create a play list that I want to end at the last song.  But for whatever reason it switches to some funky chinese radio station at the end of the last song.  I'm usin...

robataka

Casual Listener

578 Views

2 replies

0 likes

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Retai0ning play list til next year

I use spodify premium when in Mexico for 3 months each year but back home i am off grid, no internet, will my play list be there when i re connect next winter ?

Newbie

I use spodify premium when in Mexico for 3 months each year but back home i am off grid, no internet, will my play list be there when i re connect next winter ?

Joe

Community Legend

334 Views

1 replies

0 likes

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Why does spotify keep pausing my songs after about 10 seconds when on my mobile?

So basically, until recently spotify worked fine for me, and i always plug my music into my speakers in my room. However, recently, spotify keeps pausing every single song on its own accord for no reason at all, but only on my mobile device. I've tri...

Newbie

So basically, until recently spotify worked fine for me, and i always plug my music into my speakers in my room. However, recently, spotify keeps pausing every single song on its own accord for no re...

Joe

Community Legend

761 Views

1 replies

0 likes

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Bluetooth track info not displaying on Pixel XL or Galaxy s7. Avrcp

Spotify connected to car stereo via Bluetooth does not display artist\track name on the stereo.Problem occurs on my pixel XL and when I had a Samsung galaxy s7.Works fine on my old LG G4.Google play music app also displays the info fine.Tried with Sp...

Casual Listener

Spotify connected to car stereo via Bluetooth does not display artist\track name on the stereo. Problem occurs on my pixel XL and when I had a Samsung galaxy s7. Works fine on my old LG G4. Go...

1300 Views

0 replies

8 likes

avrcp
bluetooth
Car
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Superuser Contribution problème de synchronisation sur samsung

Bonjourj'ai un compte spotify 1 et j ai 33 playliste, mais la je vient de toute les perdre comme si je ne les ai jamais telechargé ,alors qu'elle sont toujours présente sur ma carte sdmerci d'avance pour votre tempsps: pour des raison professionnels ...

Casual Listener

Bonjour j'ai un compte spotify 1 et j ai 33 playliste, mais la je vient de toute les perdre comme si je ne les ai jamais telechargé ,alors qu'elle sont toujours présente sur ma carte sd merci d'ava...

agentH

Casual Listener

605 Views

4 replies

0 likes

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Gear S3 Offline Question.

Hello, Sorry if this has been asked before! I'm trying to find out if it is possible to have music stored on my in Gear S3 to play offline without the need to carry around my phone around? I've got spotify working on my S3, but dont really want to ca...

Newbie

Hello,    Sorry if this has been asked before! I'm trying to find out if it is possible to have music stored on my in Gear S3 to play offline without the need to carry around my phone aro...

Joe

Community Legend

573 Views

1 replies

0 likes

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Superuser Contribution Pitch slow p9 lite

In my p9 lite downloaded music is played with a slow pitch, the difference is minimal, but if you pay attention you can notice it.It does not happen with stream songs.I have no equalizer in the system and I have disabled automatic gain control...

Casual Listener

In my p9 lite downloaded music is played with a slow pitch, the difference is minimal, but if you pay attention you can notice it. It does not happen with stream songs. I have no equalizer in the s...

spinus1

Casual Listener

519 Views

2 replies

0 likes

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SD Card Storage

Okay so I know I can't download the actual app to an SD card but there used to be a button on the setting menu on Spotify that allowed me to transfer all my songs on to the SD card and now the button is gone. What do I? Please Please help

Casual Listener

Okay so I know I can't download the actual app to an SD card but there used to be a button on the setting menu on Spotify that allowed me to transfer all my songs on to the SD card and now the button...

Gwendalynn

Casual Listener

416 Views

2 replies

0 likes

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Just uograded to premium, and the ads still plays istelf on repeat!!!

I have a samsung galaxy s4 and I'm having a problem where an ad plays on repay and I cannot listen to my music!!! Beyond frustrated right now!!! I need help with this please?!?! Is anybody else having the same issue as I am???

Casual Listener

I have a samsung galaxy s4 and I'm having a problem where an ad plays on repay and I cannot listen to my music!!! Beyond frustrated right now!!! I need help with this please?!?! Is anybody else havin...

Joe

Community Legend

390 Views

3 replies

0 likes

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Why am i getting charged 2 times a month!!!!!!

Im only supposed to gdt charged once a month. You guys keep charging me 2 times a month and your customer support sucks. How do you have a multi million dollar company and have no cistomer service. Atleast an email. Someone please fix this or to tida...

Newbie

Im only supposed to gdt charged once a month. You guys keep charging me 2 times a month and your customer support sucks. How do you have a multi million dollar company and have no cistomer service. A...

Joe

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
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Search function not working in android app

I can type in something but when I press enter or the search button nothing happens.

Casual Listener

I can type in something but when I press enter or the search button nothing happens.

kirashi

Community Legend

2403 Views

3 replies

0 likes

  • 2403 Views
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