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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5490 Views

0 replies

7 likes

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> Release notes of the Android app updates

Hello there,could you please create a topic that gather all the latest and upcoming Release Notes of the Spotify Android application?The ones I've found are old.Thank you

Roadie

Hello there, could you please create a topic that gather all the latest and upcoming Release Notes of the Spotify Android application? The ones I've found are old. Thank you 🙂

Joe

Community Legend

555 Views

3 replies

3 likes

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  • 3 replies
  • 3 likes

Find downloaded songs that were in a playlist

I follow a playlist and I had downloaded all the songs, then they changed the songs in the playlist but I would like to find those songs still!Please help?!

Newbie

I follow a playlist and I had downloaded all the songs, then they changed the songs in the playlist but I would like to find those songs still! Please help?!

Joe

Community Legend

224 Views

1 replies

0 likes

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Nav bar instead of the hamburger menu

How do i get the new design of spotify? with the nav button down below instead of the hamburger menu.i've get version 7.0.0.1371 armV7 on android 6.0.1 Oneplus 3 and live in the Netherlands.Mine Nexus 7 (2013) does also have the old version.A friend ...

Newbie

How do i get the new design of spotify? with the nav button down below instead of the hamburger menu. i've get version 7.0.0.1371 armV7 on android 6.0.1 Oneplus 3 and live in the Netherlands. Mine ...

Joe

Community Legend

369 Views

1 replies

0 likes

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Spotify keeps stopping after switching to Premium

After I started premium 2 days ago, I noticed that my Spotify tends to stop playing after about 2 songs. I need to log into my phone and press play to get the playlist going again. Conversely when I was using the free version, there was no such issue...

Newbie

After I started premium 2 days ago, I noticed that my Spotify tends to stop playing after about 2 songs. I need to log into my phone and press play to get the playlist going again. Conversely when I ...

itu_

Community Legend

318 Views

2 replies

0 likes

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Spotify closes when i pause the music

Anytime I pause a song spotify automatically closes so i have to look for the app in order to open it again and set resume to the song i was listening. And i if use the play/pause button of my earphones, my phone plays what i have on my Samsung music...

Newbie

Anytime I pause a song spotify automatically closes so i have to look for the app in order to open it again and set resume to the song i was listening. And i if use the play/pause button of my earpho...

EliScott532

Newbie

6026 Views

2 replies

1 likes

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Android equalizer

Hi guysI cant find equalizer on my huawei p8, there is no option like this in settings.Can you help me?

Newbie

Hi guys I cant find equalizer on my huawei p8, there is no option like this in settings. Can you help me?

TeunQ

Casual Listener

18182 Views

4 replies

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Song cuts off

I just got premium spotify but everytime i try to play a song I've downloaded whether connected to internet or not the song cuts off after 30seconds?? if anyone could help me I would really appreciate it!!

Newbie

I just got premium spotify but everytime i try to play a song I've downloaded whether connected to internet or not the song cuts off after 30seconds?? if anyone could help me I would really appreciat...

Nico

Community Legend

272 Views

1 replies

0 likes

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Cannot play playlist?

I tried to play only the Christmas songs 100 list that I found, but it starts playing and then moves on to something else that is random.

Newbie

I tried to play only the Christmas songs 100 list that I found, but it starts playing and then moves on to something else that is random.

204 Views

0 replies

0 likes

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Conflicting data storage setting?

My settings from Spotify say data is stored on SD card yet Android says it is filling up internal storage.From settings, storage on Android it tells me Spotify is taking up almost 6GB of space and gives me the option to clear the data, removing my do...

Casual Listener

My settings from Spotify say data is stored on SD card yet Android says it is filling up internal storage. From settings, storage on Android it tells me Spotify is taking up almost 6GB of space an...

Joe

Community Legend

405 Views

2 replies

0 likes

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Music not available on my phone but available on my laptop ?

I don't know how to fix this problem.I uploaded music that I had for many years on my laptop to my Spotify account. I made a private album with all of it and I can listen to it on my pc, but as soon as I am on my mobile phone, it is unavaible. I trie...

Newbie

I don't know how to fix this problem. I uploaded music that I had for many years on my laptop to my Spotify account. I made a private album with all of it and I can listen to it on my pc, but as soo...

Joe

Community Legend

358 Views

1 replies

0 likes

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Problemas com arquivos locais

Criei uma playlist com meus arquivos baixados pelo pc, porém, quando vou pelo app no Android informa que a playlist tem X músicas, mas quando abro não aparece nenhuma, somente a opção de adicionar músicas.

Newbie

Criei uma playlist com meus arquivos baixados pelo pc, porém, quando vou pelo app no Android informa que a playlist tem X músicas, mas quando abro não aparece nenhuma, somente a opção de adicionar mú...

D4R10

Newbie

1291 Views

1 replies

3 likes

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Problemas com login premium family

Assinei uma conta Premium Family, mas não tenho acesso. Foi descontado do meu cartão, mas não tenho acesso à conta. Como posse resolver? Já desliguei da conta e entrei novamente, mas não adianta.

Newbie

Assinei uma conta Premium Family, mas não tenho acesso. Foi descontado do meu cartão, mas não tenho acesso à conta. Como posse resolver? Já desliguei da conta e entrei novamente, mas não adianta.

185 Views

0 replies

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Can't download songs for offline

I had Spotify for some time now, but today I can't download any more songs for my Spotify it just keeps on saying enable cellular download but I've already done it, I decided to reinstall the app but it became worse because now I can't download any o...

Casual Listener

I had Spotify for some time now, but today I can't download any more songs for my Spotify it just keeps on saying enable cellular download but I've already done it, I decided to reinstall the app but...

216 Views

0 replies

0 likes

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Sin menu "tu biblioteca"

Hola que tal.Resulta que agregue a un familiar a la cuenta para que obtenga premium, pero ocurre que no tiene el menú "tu biblioteca".Solamente dice "tu" y llega a mostrar playlist y favoritos, faltando la opción de canciones, tu daily mix, entre otr...

Newbie

Hola que tal. Resulta que agregue a un familiar a la cuenta para que obtenga premium, pero ocurre que no tiene el menú "tu biblioteca". Solamente dice "tu" y llega a mostrar playlist y favoritos, f...

310 Views

0 replies

0 likes

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Offline songs are deleted

Hi.I have an Android 6.0.1 device, and Spotify Premium. I download my lists for offline playing. After some hours, the lists seem to be deleted from offline storage. It's the main reason I made a subscription and I can't hear my songs. What can I do?

Newbie

Hi. I have an Android 6.0.1 device, and Spotify Premium. I download my lists for offline playing. After some hours, the lists seem to be deleted from offline storage. It's the main reason I made a s...

239 Views

0 replies

0 likes

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Podcasts not available for me

Hi. Im from Latvia and using spotify for a long time now. Recently found out, that podcasts is available in spotify. After googling for a while, found a lot of info about podcasts and shows in spotify, but nothing of that is available to me, nor in a...

Newbie

Hi. Im from Latvia and using spotify for a long time now. Recently found out, that podcasts is available in spotify. After googling for a while, found a lot of info about podcasts and shows in spotif...

Joe

Community Legend

1232 Views

1 replies

1 likes

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Charged for premium but won't update to premium

I was charged for the premium account but it wouldn't give me the premium service of no ads. How do I fix this?

Newbie

I was charged for the premium account but it wouldn't give me the premium service of no ads. How do I fix this?

Jacob

Community Legend

337 Views

1 replies

0 likes

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Where did my thumbed-up radio tracks go?

The first time I tried Radio, the app said I had a new radio playlist of all the tracks I thumbed up. However, now it's nowhere to be found on either my android app OR my Mac Spotify Web Player! Help! Where did my thumbed-up tracks playlist go??

Casual Listener

The first time I tried Radio, the app said I had a new radio playlist of all the tracks I thumbed up. However, now it's nowhere to be found on either my android app OR my Mac Spotify Web Player! Help...

Yrrah1

Gig Goer

349 Views

1 replies

0 likes

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Same 20 songs in shuffle

Hey guys,When I choose shuffle, it plays the same 20 songs over and over. I have the basic plan so is that the problem? Its getting pretty annoying that I can't listen to my saved library.Thanks

Newbie

Hey guys, When I choose shuffle, it plays the same 20 songs over and over. I have the basic plan so is that the problem? Its getting pretty annoying that I can't listen to my saved library. Thanks

239 Views

0 replies

0 likes

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Android version excessive battery drain

I'm on a Nexus 5, fully stock, latest updates. For some reason, Spotify is using way too much battery. On the battery monitor, it's using more power than the screen. What's up with that?

Newbie

I'm on a Nexus 5, fully stock, latest updates. For some reason, Spotify is using way too much battery. On the battery monitor, it's using more power than the screen. What's up with that?

vducloux

Regular

966 Views

6 replies

0 likes

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