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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115148 Views

27 replies

4 likes

  • 115148 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231525 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231525 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590943 Views

79 replies

3 likes

  • 590943 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485510 Views

580 replies

42 likes

Account
Free
  • 485510 Views
  • 580 replies
  • 42 likes

Android Spotify app offline playlists counting double: SD card AND internal storage.

Hi, The Spotify app on my Android phone (Wileyfox Swift, Cyanogen Mod 12) is doing something very odd. Here's the problem:I have 16Gb internal storage and a 32Gb external SD card, so naturally I want my offlione playlists on the SD cardThe app is con...

Regular

Hi,   The Spotify app on my Android phone (Wileyfox Swift, Cyanogen Mod 12) is doing something very odd. Here's the problem: I have 16Gb internal storage and a 32Gb external SD card, so natu...

lcolling

Community Legend

745 Views

2 replies

0 likes

  • 745 Views
  • 2 replies
  • 0 likes

Loading Time while in Playlist

Right now whenever I1.) am in a playlist2.) while my phone is connected to the web3.) and I open up the context menu of a songI have to wait 5-10 seconds until spotify has searched for playlist recommendations.I actually can't interact with the song ...

Music Fan

Right now whenever I 1.) am in a playlist 2.) while my phone is connected to the web 3.) and I open up the context menu of a song I have to wait 5-10 seconds until spotify has searched for playli...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Gear S2 search function

Am I the only one not getting the option to search via voice or text? It's driving me mad that I can't choose a specific song from an album or playlist.

Newbie

Am I the only one not getting the option to search via voice or text? It's driving me mad that I can't choose a specific song from an album or playlist.

Diarmuid66

Newbie

503 Views

1 replies

1 likes

  • 503 Views
  • 1 replies
  • 1 likes

[Android 6.0.1] PLEASE! SD card use default cache and offline music storage

Please Spotify updated the app for have SD card integration.E.g. Deezer, Google Play MusicThe Settings tab have "Storage settings"And if I selected the SD card then app use only SD card.Not interested the app my storage settings and I not moved the s...

Regular

Please Spotify updated the app for have SD card integration. E.g. Deezer, Google Play Music The Settings tab have "Storage settings" And if I selected the SD card then app use only SD card. Not i...

TheRaJo

Regular

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

can no longer listen to music on playlist in offline mode

I was wondering if something changed in the last update. I've been looking and cannot find the answer anywhere. Every time I try to play one of my playlists when I do not have reception on my phone, it says I am offline and does not play anything. I ...

Casual Listener

I was wondering if something changed in the last update.  I've been looking and cannot find the answer anywhere.  Every time I try to play one of my playlists when I do not have reception o...

Clean_Pinch

Casual Listener

686 Views

4 replies

0 likes

  • 686 Views
  • 4 replies
  • 0 likes

Solved!! cannot login - "You've already created an account with this email address"

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title.Steps to reproduce the issue:First, start the spotify app without being previously logged-inThen, choose "log in"enter the email address y...

Roadie

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title. Steps to reproduce the issue: First, start the spotify app without being previous...

dukey1254

Newbie

40531 Views

7 replies

0 likes

  • 40531 Views
  • 7 replies
  • 0 likes

Superuser Contribution Não consigo ver meus dados

Não tenho conseguido visualizar meus dados, tais como cep, endereço, etc.. Possuo a conta premium familiar, e fica dando endereço inválido para o membro da minha família, sei que o endereço tá certo que eu coloquei, e quando vou visualizar minha cont...

Newbie

Não tenho conseguido visualizar meus dados, tais como cep, endereço, etc.. Possuo a conta premium familiar, e fica dando endereço inválido para o membro da minha família, sei que o endereço tá certo ...

Maria_B

Moderator

833 Views

1 replies

0 likes

  • 833 Views
  • 1 replies
  • 0 likes

Odd glitch when trying to change concert cities

Whenever I try to change concert cities on the latest version of the Android app (7.7), the search bar isn't where its supposed to be located, and its quite annoying. A screenshot has been attached below. Screenshot_20170224-120531.png

Composer

Whenever I try to change concert cities on the latest version of the Android app (7.7), the search bar isn't where its supposed to be located, and its quite annoying. A screenshot has been attached b...

510 Views

0 replies

0 likes

Android
  • 510 Views
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  • 0 likes

Solved!! How to play an album?

I don't want to "Shuffle Play" an album, I want to play the tracks in the order they appear on the album. How does one do that on the Android app? I'm a premium subscriber.

Music Fan

I don't want to "Shuffle Play" an album, I want to play the tracks in the order they appear on the album. How does one do that on the Android app? I'm a premium subscriber.

wingshq

Community Legend

31169 Views

3 replies

4 likes

  • 31169 Views
  • 3 replies
  • 4 likes

Superuser Contribution Spotify says I am offline when wifi is from a wifi extender.

Spotify works fine when I am ijn the house and wifi comes from the main router. In my workshop I have wifi extender which connects to the main router via the electric power circuit. The wifi signal is very strong from the extender. However, Spotify e...

Casual Listener

Spotify works fine when I am ijn the house and wifi comes from the main router. In my workshop I have  wifi extender which connects to the main router via the electric power circuit. The wifi si...

Daveb33

Casual Listener

1364 Views

2 replies

0 likes

  • 1364 Views
  • 2 replies
  • 0 likes

Profile not syncing

I use Spotify on my laptop and ps4 all the time and they sync with every song I favorite. I also bought Spotify premium from my PS4. When I put Spotify on my phone and finally got it to log in with my account, all my music wasn't synced and it says I...

Newbie

I use Spotify on my laptop and ps4 all the time and they sync with every song I favorite. I also bought Spotify premium from my PS4. When I put Spotify on my phone and finally got it to log in with m...

Maxim

Spotify Star

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logout and losing all my songs while offline

So when i'm offline, and open the app, its opening to me the login screen. Everytime when I dont have internet connections and I open the app, this happen.And when im going to online, the app opens normally, but I lost my songs offline. I alredy trie...

Casual Listener

So when i'm offline, and open the app, its opening to me the login screen.  Everytime when I dont have internet connections and I open the app, this happen. And when im going to online, t...

luangs7

Casual Listener

1637 Views

2 replies

1 likes

  • 1637 Views
  • 2 replies
  • 1 likes

[Android][Playlists] Add options "three vertical dots" icon for Daily Mixes in Android

I think it's actually a bug. In iPhone and my Mac, when I go to a Daily Mix, I can see the three dots icon in which I can "Got to playlist radio", "Sahre", etc. Why doesn't that icon show up in Android?

Casual Listener

I think it's actually a bug.   In iPhone and my Mac, when I go to a Daily Mix, I can see the three dots icon in which I can "Got to playlist radio", "Sahre", etc. Why doesn't that icon sh...

lusop

Casual Listener

728 Views

2 replies

0 likes

Android
Playlists
  • 728 Views
  • 2 replies
  • 0 likes

Fire TV Volume Normalization

There is an option on the desktop to play songs at the same volume. It seems to work fabulously. However, I can not find the same option on my fire TV (2nd gen). As the Fire TV has it's own volume problems, this makes it so some songs I literally can...

Casual Listener

There is an option on the desktop to play songs at the same volume.  It seems to work fabulously.  However, I can not find the same option on my fire TV (2nd gen).  As the Fire TV has ...

trex005

Casual Listener

2153 Views

2 replies

1 likes

  • 2153 Views
  • 2 replies
  • 1 likes

New, unwanted artist keeps starting the app

Whenever I stop playing and leave the app off, it somehow finds a new, unwanted, and never before heard of artist, starts, the app and whatever I was listening to before goes away. At one point it even interupted when I was listening to something els...

Newbie

Whenever I stop playing  and leave the app off, it somehow finds a new, unwanted, and never before heard of artist, starts, the app and whatever I was listening to before goes away. At one point...

Joe

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Premium doesn't work on my phone

Hi,I have a account that i activated via an playstation account. It worked fine for a couple of month's, but suddenly it changed to a free account ( no i haven't stopt paying the subscribtion). I activated the premium account again, but it won't chan...

Newbie

Hi, I have a account that i activated via an playstation account. It worked fine for a couple of month's, but suddenly it changed to a free account ( no i haven't stopt paying the subscribtion). I...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Slow unresponsive android app!

Spotify is testing me.. The android app has been awful for over a month now. Slow, unresponsive and skipping music on 50gb WiFi.Can someone at Spotify please take note. Fix it now or ill take my custom elsewhere.Seriously.. Just fix it already!Yours,...

Newbie

Spotify is testing me.. The android app has been awful for over a month now. Slow, unresponsive and skipping music on 50gb WiFi. Can someone at Spotify please take note. Fix it now or ill take my ...

phaethor

Newbie

2589 Views

8 replies

9 likes

  • 2589 Views
  • 8 replies
  • 9 likes

Playlist order

While using my phone app, if I select a song in one of my playlists, it will automatically put the playlist on shuffle. Is there a way I can set it up for certain playlists that it will not do that? Every now and then it does not shuffle (like right ...

Newbie

While using my phone app, if I select a song in one of my playlists, it will automatically put the playlist on shuffle.  Is there a way I can set it up for certain playlists that it will not do ...

DaveDenomolos

Roadie

679 Views

1 replies

1 likes

  • 679 Views
  • 1 replies
  • 1 likes

Solved!! Cant select Quality Options.

When I tried to set the quality lever higher the menu appears grey and I cant select anything. Any thoughts? Im registert as a premium user of course...

Newbie

When I tried to set the quality lever higher the menu appears grey and I cant select anything. Any thoughts? Im registert as a premium user of course...

Joe

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Mobile Spotify keeps pausing randomly when hooked to Car Radio Auxiliary.

I have Spotify Premium for Family. I have downloaded the playlists/albums I'm trying to listen to in my car. Phone is in offline mode. I connected my Android phone to the radio using a brand new auxiliary cable. At first, I thought the cable was dama...

Casual Listener

I have Spotify Premium for Family. I have downloaded the playlists/albums I'm trying to listen to in my car. Phone is in offline mode. I connected my Android phone to the radio using a brand new auxi...

fanman89

Newbie

4328 Views

4 replies

1 likes

  • 4328 Views
  • 4 replies
  • 1 likes