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Whole phone crash

Whole phone crash

My Samsung s6 crashed when I clicked on a song in spotify.  the phone would not restart, so assuming the phone had technical difficulties, I took it in for warranty. However I downloaded spotify on the Huawei phone I am borrowing from my phone provider, and while on spotify the phone has fully crashed twice more. Luckily the battery comes out of this phone, but then i have to charge for 30 more minutes before the phone is fine again. I'm now wondering if it's my spotify account that is causing the problems in my phones and not the phones themselves... Any feedback would be great, thanks.

1 Reply

Hey @Pykoolz


Welcome to the Spotify Community.


In this case, can you post this in here? Make sure to put all of this info on your next post:


  • What's the issue?
  • Operating system.
  • Version of Spotify.
  • Country.
  • Exact steps to recreate.
  • Did this start happening after a specific update or event? 
  • What you've tried so far.

We'll get a closer look over there.

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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

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