Can't use downloaded music without internet connection.

[ponyoak]

Hi, I'm a premium user for three years and am unable to access any music I have downloaded when I'm offline.

I have unisntalled/reinstalled the app, removed all offline devices, done absolutely everything recommeneded in the forums over the last two days.

I won't have an internet connection where I will be over the next few weeks and would expect to be able to listen to the music I pay £9.99 a month for.

I would appreciate any help immediately please

[Joe]

Hi. Could you post the information in the template over in this post please.