Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Solved!! Spotify mobile doesn't show everything from my collection

I was very happy when Spotify added the collection / artist / album view and even more so as it's also available on the mobile version. I've added most of my favourites to my collection in the desktop software. Now I want to sync part of it to my mob...

  • Casual Listener
  • I was very happy when Spotify added the collection / artist / album view and even more so as it's also available on the mobile version.   I've added most of my favourites to my collection in...
  • duskwindforest
  • Casual Listener
  • 735 Views
  • 6 replies
  • 0 likes
  • 735 Views
  • 6 replies
  • 0 likes

Solved!! Spotify won't pause with CoPilot

I use Spotify when in my car to listen to music via bluetooth. Spotify won't pause or lower the volume when navigation is being spoken by CoPilot GPS. Other music apps that I use (Rocket Player, Poweramp) do. In fact, the spoken volume from CoPilot i...

  • Regular
  • I use Spotify when in my car to listen to music via bluetooth. Spotify won't pause or lower the volume when navigation is being spoken by CoPilot GPS. Other music apps that I use (Rocket Player, Powe...
  • Darwa
  • Regular
  • 1015 Views
  • 2 replies
  • 0 likes
  • 1015 Views
  • 2 replies
  • 0 likes

Smartband support for the Sony Xperia devices?

Any plans on supporting the wristband recently released for the Xperia devices? Well, most android phones can use it but it would be immensely helpful if spotify would work with it.

  • Casual Listener
  • Any plans on supporting the wristband recently released for the Xperia devices? Well, most android phones can use it but it would be immensely helpful if spotify would work with it.
  • Merik
  • Community Legend
  • 1376 Views
  • 1 replies
  • 3 likes
  • Smartband
    Xperia
  • 1376 Views
  • 1 replies
  • 3 likes

HTC audio only playing though the top speaker

When I play a Song using my HTC one the music only plays though the top speaker, and the volume seems the be quite low. When using head phones or a Bluetooth speaker it works great

  • Newbie
  • When I play a Song using my HTC one the music only plays though the top speaker, and the volume seems the be quite low. When using head phones or a Bluetooth speaker it works great
  • 646 Views
  • 0 replies
  • 1 likes
  • Android App
    audio quality
    device
  • 646 Views
  • 0 replies
  • 1 likes

"2G/3G sync" will NOT let me download on 4G?

I just bought a subscription hoping I would be able to download my playlists on my phone... It won't let me do that at all?! My phone says enable 2G/3G syncing but I have a Samsung Galaxy S3 and I don't think I can do that... what the heck? can anyon...

  • Newbie
  • I just bought a subscription hoping I would be able to download my playlists on my phone... It won't let me do that at all?! My phone says enable 2G/3G syncing but I have a Samsung Galaxy S3 and ...
  • Peter__
  • Community Legend
  • 4313 Views
  • 1 replies
  • 0 likes
  • 4313 Views
  • 1 replies
  • 0 likes

Won't let me search

Please help: I cannot perform a search: I usually use the 'keyboard' on the hone. I have: cleared the cache uninstalled taken battery out reinstalled from playstore i could not remove, 'com.spotify.android.ui' as was unable to locate using phone as d...

Spotify.JPG
  • Casual Listener
  • Please help: I cannot perform a search:  I usually use the 'keyboard' on the hone. I have: cleared the cache uninstalled taken battery out reinstalled from playstore i could not re...
  • Peter__
  • Community Legend
  • 1315 Views
  • 1 replies
  • 0 likes
  • 1315 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (0.7.9)

What's new in version 0.7.9 Fixed: Playback no longer halts for audio notifications. Fixed: Smoother switching between wifi and mobile data. Fixed: The lock screen is more trustworthy. Fictitious: This app is dating a rather attractive vending machin...

  • Spotify Legend
  • What's new in version 0.7.9 Fixed: Playback no longer halts for audio notifications. Fixed: Smoother switching between wifi and mobile data. Fixed: The lock screen is more trustworthy. F...
  • Goodman
  • Spotify Legend
  • 3844 Views
  • 34 replies
  • 0 likes
  • Android
    Release Notes
  • 3844 Views
  • 34 replies
  • 0 likes

Music

I want to playing my music

  • Casual Listener
  • I want to playing my music
  • Peter__
  • Community Legend
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

Stops on max volume

The latest version of the Android client has an annoying bluetooth sound bug: Using bluetooth headphones or speakers when stopping the music gives a 300ms max volume shock. How to reproduce: Use bluetooth headphones Choose something from a playlist L...

  • Regular
  • The latest version of the Android client has an annoying bluetooth sound bug:   Using bluetooth headphones or speakers when stopping the music gives a 300ms max volume shock.   How ...
  • Peter__
  • Community Legend
  • 578 Views
  • 4 replies
  • 0 likes
  • 578 Views
  • 4 replies
  • 0 likes

android app not working

whenever i go on my spotifiy app all i see is a blank screen. i have been unable to open on my HTC desire C. how can i get spotify to work on my phone.

  • Casual Listener
  • whenever i go on my spotifiy app all i see is a blank screen. i have been unable to open on my HTC desire C. how can i get spotify to work on my phone.
  • mush71
  • Casual Listener
  • 4844 Views
  • 10 replies
  • 1 likes
  • 4844 Views
  • 10 replies
  • 1 likes

Your Music > Songs > Available Offline

Hello. I think there should be a button for saving all of your songs for offline listening. I also think there should be a way to add a whole playlist into Songs. I used to use my star play list as what "Songs" is now used for and I would like to be ...

  • Visitor
  • Hello. I think there should be a button for saving all of your songs for offline listening. I also think there should be a way to add a whole playlist into Songs. I used to use my star play list as w...
  • user-removed
  • Not applicable
  • 1286 Views
  • 1 replies
  • 3 likes
  • Feedback
    idea
    redesign
    songs
  • 1286 Views
  • 1 replies
  • 3 likes

Solved!! Spotify Connect is not finding denon device

Dear community, I am using Spotify on my Android tablet and I have got a denon sound system. Both are registered in my home wifi but Spotify Connect doesn't find it. I would very much appreciate any kind of help from you. Thanks in advance and nice w...

  • Casual Listener
  • Dear community, I am using Spotify on my Android tablet and I have got a denon sound system. Both are registered in my home wifi but Spotify Connect doesn't find it. I would very much appreciate any ...
  • Peter__
  • Community Legend
  • 2969 Views
  • 3 replies
  • 0 likes
  • 2969 Views
  • 3 replies
  • 0 likes

Solved!! Yamaha RX-V500D don't show up as a device in spotify connect

Hi, I use a spotify premium account and the spitify app on a Samsung S4. My device Yamaha RX-V500D with the V1.05 firmware in the same WLAN-Network is not listet as a device to connect with. The Yamaha RX-V500D works will with v-radio and DLNA. I cha...

  • Casual Listener
  • Hi,   I use a spotify premium account and the spitify app on a Samsung S4. My device Yamaha RX-V500D with the V1.05 firmware in the same WLAN-Network is not listet as a device to connect w...
  • Hatschi
  • Casual Listener
  • 1647 Views
  • 5 replies
  • 0 likes
  • 1647 Views
  • 5 replies
  • 0 likes

Solved!! Cant play Spotify on android

I have an galaxy mini, and I installed Spotify. Unfortunately it is impossible to play music. I cant find the play shuffle button. What to do?

  • Newbie
  • I have an galaxy mini, and I installed Spotify. Unfortunately it is impossible to play music. I cant find the play shuffle button. What to do?
  • Peter__
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

search not working in android app

Any suggestions? Have reinstalled.

  • Regular
  • Any suggestions? Have reinstalled.
  • sedmi
  • Casual Listener
  • 4556 Views
  • 16 replies
  • 0 likes
  • 4556 Views
  • 16 replies
  • 0 likes

sync issues

ever since the latest update, i cant sync local files to my sony xperia

  • Newbie
  • ever since the latest update, i cant sync local files to my sony xperia
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Seem to have lost my liked from radio playlist

Hi, Just noticed recently I no longer see my "Liked from Radio" playlist in My Music. I've checked on the website that there are no playlists that I've accidentally deleted. Not sure if it was caused by me subscribing to someone else's liked from rad...

  • Casual Listener
  • Hi,   Just noticed recently I no longer see my "Liked from Radio" playlist in My Music.  I've checked on the website that there are no playlists that I've accidentally deleted.  No...
  • warp
  • Casual Listener
  • 1614 Views
  • 3 replies
  • 0 likes
  • 1614 Views
  • 3 replies
  • 0 likes

Seeing the "no internet connection" when phone has 4G service and bars

I've had Spotify for three years now and have never had an issue until two days ago. I have Verizon and live in an area with 4G service. I use Spotify in my car while driving to work and recently it will only play one or two songs before it says it h...

  • Newbie
  • I've had Spotify for three years now and have never had an issue until two days ago. I have Verizon and live in an area with 4G service. I use Spotify in my car while driving to work and recently it ...
  • Sodapiglet
  • Newbie
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

No browse, after i updated

I am a free member, i was premium but now i don't use so much Spotify, but when i updated the browse section dissapeared, its been since i updated.

  • Newbie
  • I am a free member, i was premium but now i don't use so much Spotify, but when i updated the browse section dissapeared, its been since i updated.
  • Merik
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Samsung Galaxy S5

Does new Samsung Galaxy S5 easily switch into Landscape mode when you are using Spotify? cant have it stuck in portrait like it is on my iPhone 4s right now. --really need that in order to buy the phone (my car dash needs a phone that works sideways)...

  • Newbie
  • Does new Samsung Galaxy S5 easily switch into Landscape mode when you are using Spotify?  cant have it stuck in portrait like it is on my iPhone 4s right now.   --really need that in order ...
  • kbrooksc
  • Community Legend
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes