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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Solved!! Is it possible to save offline music in internal storage?

Hello,I would love to know if its possible to save music in internal storage,because I use SdCard only for flashing ROMs and I have only 1gb card. When I just take out sdcard app won't work

  • Music Fan
  • Hello,I would love to know if its possible to save music in internal storage,because I use SdCard only for flashing ROMs and I have only 1gb card. When I just take out sdcard app won't work
  • Joe
  • Community Legend
  • 849 Views
  • 3 replies
  • 0 likes
  • 849 Views
  • 3 replies
  • 0 likes

SD Card problem when syncing - possibe bug in latest update?

Almost everytime I try to sync a playlist, the SD Card gets ejected and I cannot use it on the phone again until I perform a checkdisk on the SD Card and try again. It seems the Spotify app does something wrong when syncing and corrupts my SD Card. I...

  • Regular
  • Almost everytime I try to sync a playlist, the SD Card gets ejected and I cannot use it on the phone again until I perform a checkdisk on the SD Card and try again.   It seems the Spotify ap...
  • Joe
  • Community Legend
  • 3225 Views
  • 14 replies
  • 1 likes
  • 3225 Views
  • 14 replies
  • 1 likes

Problem

I am from the US and have been in Croatia for two weeks and my spotify premium is not working! I am connected to the internet but When I try to play music it says these feature are only for premium users! What do I do??

  • Newbie
  • I am from the US and have been in Croatia for two weeks and my spotify premium is not working! I am connected to the internet but When I try to play music it says these feature are only for premium u...
  • blake
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Adding an Album to Offline causes Brain to Ooze

Seriously, while it is better than 'Create a Playlist' it is still awful. 1 search for artist2 find album3 save4 go to 'your music'5 find album again6 click offline buttonThis should be finished after step 3. (Step 7 is to try Beats and hope they are...

  • Regular
  • Seriously, while it is better than 'Create a Playlist' it is still awful. 1 search for artist 2 find album 3 save 4 go to 'your music' 5 find album again 6 click offline button This shoul...
  • Joe
  • Community Legend
  • 499 Views
  • 5 replies
  • 0 likes
  • 499 Views
  • 5 replies
  • 0 likes

No room for offline music??

Spotify doesn't seem to be letting me set anymore tracks to "offline" saying I don't have space for them... I have over 24gb left of space.I read about the song number limit but I only have maybe 400-500 songs set to offline.

  • Casual Listener
  • Spotify doesn't seem to be letting me set anymore tracks to "offline" saying I don't have space for them... I have over 24gb left of space. I read about the song number limit but I only have maybe...
  • Joe
  • Community Legend
  • 363 Views
  • 3 replies
  • 0 likes
  • 363 Views
  • 3 replies
  • 0 likes

Offline playlists

Since the new update came out where i had to unistall and reintall spotify my offline playlist wont dowload the songs that i have streamed, previosly they would change from grey to green after i listened to them but now they stay grey. i have a limit...

  • Casual Listener
  • Since the new update came out where i had to unistall and reintall spotify my offline playlist wont dowload the songs that i have streamed, previosly they would change from grey to green after i list...
  • Joe
  • Community Legend
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

My Starred Playlist says that I have 2 tracks in it but when I open it, theres nothing inside

Hi guys, I wanted to delete all of my tracks in my Starred playlist. done, but now it says that I have 2 tracks left in it but in fact it's empty. How to solve please? Thanks in advance. Regards, Mirsad

  • Casual Listener
  • Hi guys,   I wanted to delete all of my tracks in my Starred playlist. done, but now it says that I have 2 tracks left in it but in fact it's empty. How to solve please?   Thanks in...
  • Peter__
  • Community Legend
  • 402 Views
  • 4 replies
  • 0 likes
  • 402 Views
  • 4 replies
  • 0 likes

Explicit lyrics on desktop become edited on Android mobile app

I recently noticed that some of the songs I have downloaded to my mobile device are edited when I specifically added the explicit version. Example: Backpackers from Childish Gambino's ablum Camp. Noticed it was edited while driving into work today. G...

  • Music Fan
  • I recently noticed that some of the songs I have downloaded to my mobile device are edited when I specifically added the explicit version.   Example: Backpackers from Childish Gambino's ablu...
  • 222 Views
  • 0 replies
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  • 222 Views
  • 0 replies
  • 0 likes

Albums and Songs missing from ipad and android devices

Albums and Songs missing from ipad and android devicesHi all,I have 16 songs in a playlist for 何韻詩 , this works perfectly on the PC, with either web player or Spotify PC cilent.However on mobile devices, there are only 9 tracks???Android: Shows "16 t...

  • Regular
  • Albums and Songs missing from ipad and android devices Hi all, I have 16 songs in a playlist for 何韻詩 , this works perfectly on the PC, with either web player or Spotify PC cilent. However on...
  • Ulfis
  • Casual Listener
  • 1698 Views
  • 14 replies
  • 0 likes
  • 1698 Views
  • 14 replies
  • 0 likes

last fm scrobbling

Is anyone having lastfm issues from the android app. I know lastfm had issues this week but deezer and google play are now scrobbling fine, spotify is having issues from all my android devices, not tried the desktop.

  • Roadie
  • Is anyone having lastfm issues from the android app. I know lastfm had issues this week but deezer and google play are now scrobbling fine, spotify is having issues from all my android devices, not t...
  • Joe
  • Community Legend
  • 717 Views
  • 6 replies
  • 0 likes
  • 717 Views
  • 6 replies
  • 0 likes

Saving offline play lists to ad card

So I've been trying multiple times to move my offline olaylists to my 32gb so card but every time it saves to my phones local storage which only has about a gig left on it. My ad card is completely empty yet Spotify won't move the playlists. I've tri...

  • Newbie
  • So I've been trying multiple times to move my offline olaylists to my 32gb so card but every time it saves to my phones local storage which only has about a gig left on it. My ad card is completely e...
  • Daniel
  • Community Legend
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Solved!! I have a Spotify Playlist that isn't allowing me to add more than 111 songs.

I don't get any sort of error message. The new songs just don't get added. I only use Spotify on my cell phone and Samsung Smart TV.

  • Casual Listener
  • I don't get any sort of error message. The new songs just don't get added. I only use Spotify on my cell phone and Samsung Smart TV.
  • Peter__
  • Community Legend
  • 682 Views
  • 4 replies
  • 0 likes
  • 682 Views
  • 4 replies
  • 0 likes

"Your music" to starred?

Hello, How to copy/move the music from "your music" to starred? I have an AV Receiver (Onkyo) which I'm using with Spotify and it uses the old fashioned starred list. I don't count on Onkyo to release a firmware to use the "your music" system. So, my...

  • Casual Listener
  • Hello,   How to copy/move the music from "your music" to starred?   I have an AV Receiver (Onkyo) which I'm using with Spotify and it uses the old fashioned starred list. I don't ...
  • ouais25
  • Casual Listener
  • 761 Views
  • 2 replies
  • 0 likes
  • Your Music
  • 761 Views
  • 2 replies
  • 0 likes

Solved!! can't log in

I recently got a new phone and can't log into my account it keeps saying we're having trouble try again later, at least 5or6 times. Is anyone else receiving this message on androids?

  • Regular
  • I recently got a new phone and can't log into my account it keeps saying we're having trouble try again later, at least 5or6 times. Is anyone else receiving this message on androids?
  • mactres
  • Regular
  • 857 Views
  • 8 replies
  • 0 likes
  • 857 Views
  • 8 replies
  • 0 likes

How do I stop Spotify using data when I'm not on WiFi?

When I'm not using wifi, and using downloaded playlists, in private mode, download over 2G/3G switched off, And "background data" is disabled in the app settings. it still uses data! Megabytes of the stuff. This is totally unacceptable because it is ...

  • Roadie
  • When I'm not using wifi, and using downloaded playlists, in private mode, download over 2G/3G switched off, And "background data" is disabled in the app settings. it still uses data! Megabytes of the...
  • Joe
  • Community Legend
  • 1794 Views
  • 3 replies
  • 0 likes
  • 1794 Views
  • 3 replies
  • 0 likes

Spotify stops playing after ten minutes when on WIFI but plays fine when using 4G

Whenever I try to stream music on my KINDLE or my ANDROID phone (HTC THUNDERBOLT) the music will stop playing after ten minutes (even if it's in the middle of a song). This happens when I'm on WIFI. If I have the phone in 4G mode, it plays fine. I ha...

  • Regular
  • Whenever I try to stream music on my KINDLE or my ANDROID phone  (HTC THUNDERBOLT) the music will stop playing after ten minutes (even if it's in the middle of a song). This happens when I'm on ...
  • Joe
  • Community Legend
  • 800 Views
  • 6 replies
  • 0 likes
  • 800 Views
  • 6 replies
  • 0 likes

code #1118578

Spotify isn't allowing me to sign in using facebook and it is giving me a code of #1118578. How do i get this fixed on droid 4. Android version 4.0.4

  • Casual Listener
  • Spotify isn't allowing me to sign in using facebook and it is giving me a code of #1118578. How do i get this fixed on droid 4. Android version 4.0.4
  • Joe
  • Community Legend
  • 2874 Views
  • 10 replies
  • 0 likes
  • 2874 Views
  • 10 replies
  • 0 likes

progress bar and next button navigation gone?

I just updated to the newest version on my android device. Where did the screen go where I could use the progress bar and next button to navigate music?

  • Casual Listener
  • I just updated to the newest version on my android device. Where did the screen go where I could use the progress bar and next button to navigate music?
  • Joe
  • Community Legend
  • 756 Views
  • 4 replies
  • 0 likes
  • 756 Views
  • 4 replies
  • 0 likes

Solved!! can't download offline tracks since new version

Hello everyone, here's my problem: I am an android user and until yesterday had no trouble at all listening to music offline on my phone. Then Spotify asked me to get the new version (the app is now called Spotify music) and since then I have not bee...

  • Newbie
  • Hello everyone,   here's my problem: I am an android user and until yesterday had no trouble at all listening to music offline on my phone. Then Spotify asked me to get the new version (the ...
  • pauljb07
  • Casual Listener
  • 1022 Views
  • 6 replies
  • 0 likes
  • 1022 Views
  • 6 replies
  • 0 likes