Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68037 Views
  • 69 replies
  • 26 likes
  • 68037 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28986 Views
  • 5 replies
  • 0 likes
  • 28986 Views
  • 5 replies
  • 0 likes

Solved!! Can't login on phone or tablet

HeyI have a free spotify account. And i can login on my PC with "B...@gmail.com but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "b...@gmail.com" it brings me an error "!" and it says...

  • Regular
  • Hey I have a free spotify account. And i can login on my PC with "B...@gmail.com but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "...
  • Bernchou
  • Regular
  • 4292 Views
  • 8 replies
  • 0 likes
  • 4292 Views
  • 8 replies
  • 0 likes

App will not stay logged in and will not allow me to play through any song.

Hello. I have been using Spotify for a long time now, without glitches and/or hiccups as many of the other folks have been experiencing up until now.Unfortunately, when I installed the latest version of Spotify on my Android (SGS4) it ceased to work ...

  • Casual Listener
  • Hello.   I have been using Spotify for a long time now, without glitches and/or hiccups as many of the other folks have been experiencing up until now. Unfortunately, when I installed the...
  • blu83fir3
  • Casual Listener
  • 1821 Views
  • 7 replies
  • 1 likes
  • 1821 Views
  • 7 replies
  • 1 likes

Importand notice for spotify users???

Hello, After i got the email saing that someone has hacked the spotify server i tried to open my spotify mobile app on my samsung galaxy mini I got a message saing that i should update my spotify app. when i tab on "Download" I will go to the play st...

  • Newbie
  • Hello,   After i got the email saing that someone has hacked the spotify server i tried to open my spotify mobile app on my samsung galaxy mini I got a message saing that i should update m...
  • Andrews32
  • Roadie
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

won't save to sd card after update

I have an AT&T Galaxy Note 3. I had all my playlists and starred tracks saved to my SD card. But after I redownloaded spotify and all of my songs, it saves the music to my phone and not my sd card where I want it. I made sure to change it to extreme ...

  • Regular
  • I have an AT&T Galaxy Note 3. I had all my playlists and starred tracks saved to my SD card. But after I redownloaded spotify and all of my songs, it saves the music to my phone and not my sd car...
  • Joe
  • Community Legend
  • 1706 Views
  • 11 replies
  • 0 likes
  • 1706 Views
  • 11 replies
  • 0 likes

What happens if I delete/unfollow an offline playlist before I select "Undownload"?

Do the songs remain downloaded on my phone and occupy storage, or do the songs included in the deleted offline playlist get automatically undownloaded? I think I have deleted / unfollowed some offline playlists before selecting "Undownload" on my dev...

  • Newbie
  • Do the songs remain downloaded on my phone and occupy storage, or do the songs included in the deleted offline playlist get automatically undownloaded?   I think I have deleted / unfollowed ...
  • Joe
  • Community Legend
  • 1528 Views
  • 1 replies
  • 0 likes
  • 1528 Views
  • 1 replies
  • 0 likes

Where in my android the offline mode save?

hello! where in my androi the offline mode save? in my memory or in my sd card? can I configure this option? thanks

  • Newbie
  • hello! where in my androi the offline mode save? in my memory or in my sd card? can I configure this option?   thanks
  • dinomight
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

App Permissions? Remote Number and Wi-Fi Devices

Just been forced to download the latest app version in order to keep listening, and have been greeted with a notice that the Spotify app requires access to the names of connected wifi devices and, more worryingly, the nunmber of any phone call that i...

  • Casual Listener
  • Just been forced to download the latest app version in order to keep listening, and have been greeted with a notice that the Spotify app requires access to the names of connected wifi devices and, mo...
  • user-removed
  • Not applicable
  • 3566 Views
  • 7 replies
  • 0 likes
  • 3566 Views
  • 7 replies
  • 0 likes

Download songs offline

why do i need to download my offline songs again with the new version? I have more than 400 songs that i listen to when flying. Now Spotify forces me to download these again wasting bandwith and energy why Spotify why?

  • Casual Listener
  • why do i need to download my offline songs again with the new version? I have more than 400 songs that i listen to when flying. Now Spotify forces me to download these again wasting bandwith and ener...
  • Peter__
  • Community Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Solved!! Issues downloading playlists after update on galazy s2

Hii, I am having an issue on my Galaxy s2 that i have had previously a few months ago. Since i have re installed the app and gone to re downnload my playlists its getting to about 50 song in before it says there is no space left on the device which i...

  • Regular
  • Hii,   I am having an issue on my Galaxy s2 that i have had previously a few months ago. Since i have re installed the app and gone to re downnload my playlists its getting to about 50 song ...
  • PedroPedro
  • Regular
  • 621 Views
  • 6 replies
  • 0 likes
  • 621 Views
  • 6 replies
  • 0 likes

is it possible to add music not found in spotify but on my phone to a spotify playlist?

just curious, I have some great local bands who I enjoy their music and would love to incorporate it to my music on spotify. but these guys arent on spotify -_- is it possible to add music saved on my device to form a playlist through spotify? sorry ...

  • Newbie
  • just curious, I have some great local bands who I enjoy their music and would  love to incorporate it to my music on spotify.   but these guys arent on spotify -_-   is it poss...
  • Peter__
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

offline playlists only

Before the latest update I could display "downloaded songs only" by touching a button on the top right corner. That button is no longer there. How can I do this now?

  • Newbie
  • Before the latest update I could display "downloaded songs only" by touching a button on the top right corner. That button is no longer there. How can I do this now? 
  • Joe
  • Community Legend
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

New application isn't showing up in car mode

When the phone switches to car mode, it would show up as listed music app. But after this new update its gone.

  • Newbie
  • When the phone switches to car mode, it would show up as listed music app. But after this new update its gone.
  • Peter__
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Music saving to SD card now???

I have 0.6.2.64. I just noticed last night that my playlists were downloading to the external SD card now instead of my internal memory. I haven't used any hacks to allow this and I don't think my custom rom is doing it either. Anyone else notice thi...

  • Casual Listener
  • I have 0.6.2.64. I just noticed last night that my playlists were downloading to the external SD card now instead of my internal memory. I haven't used any hacks to allow this and I don't think my c...
  • Joe
  • Community Legend
  • 5334 Views
  • 6 replies
  • 0 likes
  • 5334 Views
  • 6 replies
  • 0 likes

Solved!! i can't open the app before de last actualitation

today i had actualize the app and now i can't open the app, my device is a samsung Galaxy SCL Please a new a solution i have a premium account and i need the music at the mobile thanks and best regards

  • Casual Listener
  • today i had actualize the app and now i can't open the app, my device is a samsung Galaxy SCL   Please a new a solution i have a premium account and i need the music at the mobile   ...
  • Xiry
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

"Not enough space left on device"

I call BS. There is enough space. Furthermore, kindly don't link me to your troubleshoot page, I've done everything twice and still nothing has been helpful. I have even gone as far as to go over multiple forums hoping to find a clue that could help ...

  • Casual Listener
  • I call BS. There is enough space. Furthermore, kindly don't link me to your troubleshoot page, I've done everything twice and still nothing has been helpful. I have even gone as far as to go over mul...
  • dinomight
  • Spotify Star
  • 4264 Views
  • 1 replies
  • 0 likes
  • 4264 Views
  • 1 replies
  • 0 likes

Spotify turns itself down, even when sound is fully maxed...

Spotify turns itself down, even when sound is fully maxed - on my mobile phone, Android Kit kat 4.4.3 - this JUST started, i pay for premium, and this makes it unlistenable, due to me liking loud music I’ve had to move over to Pandora. Please take a ...

  • Regular
  • Spotify turns itself down, even when sound is fully maxed - on my mobile phone, Android Kit kat 4.4.3 - this JUST started, i pay for premium, and this makes it unlistenable, due to me liking loud mus...
  • Zeuse
  • Regular
  • 822 Views
  • 7 replies
  • 0 likes
  • 822 Views
  • 7 replies
  • 0 likes

Probleme mit Offline-Playlists

Guten Tag liebe Spotiy Freunde. Ich habe ein Problem welches micht leicht nervt. Mit der neuesten Version von Spotify sollte man ja vermeintlich Offline Playlists auf der externen SD-Karte speichern können. Habe hier auf schon im Hilfe Forum (Ist ja ...

  • Casual Listener
  • Guten Tag liebe Spotiy Freunde. Ich habe ein Problem welches micht leicht nervt.  Mit der neuesten Version von Spotify sollte man ja vermeintlich Offline Playlists auf der externen SD-Kart...
  • Joe
  • Community Legend
  • 443 Views
  • 3 replies
  • 0 likes
  • 443 Views
  • 3 replies
  • 0 likes

Spotify Lock Screen - Samsung Galaxy s4

Hi - I have a Samsung Galaxy s4. I really like the Spotify lock screen. However, my phone's lock screen will only stay on for about 10 seconds. I'd like it to stay on continuously so I can continue to see the lock screen. But I don't know how to do t...

  • Newbie
  • Hi - I have a Samsung Galaxy s4.  I really like the Spotify lock screen.  However, my phone's lock screen will only stay on for about 10 seconds.  I'd like it to stay on continuously s...
  • Joe
  • Community Legend
  • 1622 Views
  • 1 replies
  • 0 likes
  • Galaxy S4
    lock screen
  • 1622 Views
  • 1 replies
  • 0 likes

Downloading/installing Spotify failed

galaxy s2 android - spotify has forced a reinstall/upgrade now it hasdownloaded 10% but is apparently frozen - just says installing and has done for a couple of hours. Not imprressed. why was the upgrade forced? this is never good practice. Are your ...

  • Casual Listener
  • galaxy s2 android - spotify has forced a reinstall/upgrade now it hasdownloaded 10% but is apparently frozen - just says installing and has done for a couple of hours. Not imprressed. why was the upg...
  • Joe
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Will spotify work on my mobile?

I got an Samsung GT-S5830 Galaxy Ace processor is single core 0.8ghz with 278 mb ram, Rom minne 512 and an 8gb sd card, will my phone handle spotify premium and my song list, im thinking about the amount of ram my phone got, is it big enough or do i ...

  • Newbie
  • I got an Samsung GT-S5830 Galaxy Ace processor is single core 0.8ghz  with 278 mb ram, Rom minne 512 and an 8gb sd card, will my phone handle spotify premium and my song list, im thinking a...
  • Joe
  • Community Legend
  • 1766 Views
  • 3 replies
  • 0 likes
  • 1766 Views
  • 3 replies
  • 0 likes