Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111368 Views

26 replies

3 likes

  • 111368 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223997 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223997 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581262 Views

79 replies

3 likes

  • 581262 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478548 Views

577 replies

40 likes

Account
Free
  • 478548 Views
  • 577 replies
  • 40 likes

Selecting songs

It has a shuffle play button but I want to select a song that I would like to listen to on my playlist and it's not letting me.

Casual Listener

It has a shuffle play button but I want to select a song that I would like to listen to on my playlist and it's not letting me.

Daniel

Community Legend

787 Views

4 replies

0 likes

  • 787 Views
  • 4 replies
  • 0 likes

Spotify reporting full SD card when not - LG G3 (D855, 16GB)

Hi. Trying to save my music onto my new LG G3 (D855, 16GB) for offline use, but since the "Offline syncing has stopped" message has appeared, no further tracks are syncing. There is still 7GB left on my phone's internal storage and 14GB free on the S...

Casual Listener

Hi.   Trying to save my music onto my new LG G3 (D855, 16GB) for offline use, but since the "Offline syncing has stopped" message has appeared, no further tracks are syncing. There is still ...

Daniel

Community Legend

1456 Views

1 replies

0 likes

  • 1456 Views
  • 1 replies
  • 0 likes

Black screen on Huawei G700

I've got Spotify premium on my Huawei G700, and when I start Spotify, it shows a black screen. It used to work on it, and I don't know if there was an update when it started. Strangely, it does show the Spotify logo and name when I start the app, and...

Casual Listener

I've got Spotify premium on my Huawei G700, and when I start Spotify, it shows a black screen. It used to work on it, and I don't know if there was an update when it started. Strangely, it does show ...

Daniel

Community Legend

989 Views

3 replies

0 likes

  • 989 Views
  • 3 replies
  • 0 likes

What song was that?

I was playing Radio based on my play list on my Android and a great new song was playing, I had to run downstairs so I paused it and left the phone upstairs connected to bluetooth, when I came back upstairs Spotify wasn't running anymore. I really wa...

Newbie

I was playing Radio based on my play list on my Android and a great new song was playing, I had to run downstairs so I paused it and left the phone upstairs connected to bluetooth, when I came back u...

Daniel

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Sleep timer

Spotify wakes me up in the morning but keeps me awake at night, why ??? because Spotify still doesn't have a Sleep timer.... The idea is simple, making it happen is simple as well but spotify only needs to add it in the menu. So please guys so many p...

Music Fan

Spotify wakes me up in the morning but keeps me awake at night, why ??? because Spotify still doesn't have a Sleep timer....   The idea is simple, making it happen is simple as well but spot...

Daniel

Community Legend

4707 Views

3 replies

10 likes

  • 4707 Views
  • 3 replies
  • 10 likes

Solved!! Cant see desktop device under phone app connect

I am unable to see desktop in my app to control music from phone. Phone app - Connect - says Connect lets you play and control Spotify on your devices. If another device becomes available, you can select it here. Desktop app says that it can see my S...

Casual Listener

I am unable to see desktop in my app to control music from phone.     Phone app - Connect - says   Connect lets you play and control Spotify on your devices. If another devic...

spectrem12

Casual Listener

3350 Views

6 replies

0 likes

  • 3350 Views
  • 6 replies
  • 0 likes

sporty Connect dont find Android but Pc find Android

Hello, My problem is my Pc find my Handy in my network but under Sportifyconnect my Pc is not Displayed from the PC i can control the mobile LG, Denrie

Casual Listener

Hello,   My problem is my Pc find my Handy in my network but under Sportifyconnect my Pc is not Displayed from the PC i can control the mobile     LG, Denrie

Joe

Community Legend

874 Views

3 replies

0 likes

Android App
sportifyConnect
  • 874 Views
  • 3 replies
  • 0 likes

No offline sync possible

Hi all,Is there a problem with the android app? It is saying that offline sync is not possible cause there is not enough memory on my mobile but in fact there are more than 2GB available.Looking forward to your quick feedback, cause the situation is ...

Regular

Hi all, Is there a problem with the android app? It is saying that offline sync is not possible cause there is not enough memory on my mobile but in fact there are more than 2GB available. Look...

Joe

Community Legend

1132 Views

6 replies

0 likes

  • 1132 Views
  • 6 replies
  • 0 likes

LG G3 / Honda Civic / No Metadata

Hey y'all - just upgraded from my HTC one to an LG G3, and lost the ability to see the metadata on the in-dash i-Mid screen. I've tried unpairing, rebooting, offline and online modes - nothings working. Any help would be muchly appreciated. Thanks!

Newbie

Hey y'all - just upgraded from my HTC one to an LG G3, and lost the ability to see the metadata on the in-dash i-Mid screen. I've tried unpairing, rebooting, offline and online modes - nothings worki...

Joe

Community Legend

1692 Views

1 replies

0 likes

Civic
G3
Honda
i-Mid
LG
metadata
  • 1692 Views
  • 1 replies
  • 0 likes

I'm getting so fed up now with constantly downloading my Playlist & spotify freezing on my andro

This is really winding me up now, I even tried to reinstall spotify and it never seems to get much further than downloading 68% of my music, if it does, it soon disappears again, trying to search or even play a song now takes ages, and my spotify jus...

Regular

This is really winding me up now, I even tried to reinstall spotify and it never seems to get much further than downloading 68% of my music, if it does, it soon disappears again, trying to search or ...

Joe

Community Legend

758 Views

1 replies

0 likes

  • 758 Views
  • 1 replies
  • 0 likes

Offline playlist problem

I own a htc one (m7) before the new UI update I was having a problem free experince with spotify. Since the updates I keep having to re-download my playlists at random times unexpectedly. Paying £5 a month for this serivce is poor

Casual Listener

I own a htc one (m7) before the new UI update I was having a problem free experince with spotify.    Since the updates I keep having to re-download my playlists at random times unexpect...

Joe

Community Legend

922 Views

5 replies

0 likes

  • 922 Views
  • 5 replies
  • 0 likes

Spotify Keeps Crashing when playing songs

Spotify sometimes works better than others on my phone, Usually i can get through about 1-2 songs, and then it just crashes. any ideas what i can do?Quick Edit I am using Samsung Galaxy S4 and have the latest version of spotify.

Casual Listener

Spotify sometimes works better than others on my phone, Usually i can get through about 1-2 songs, and then it just crashes. any ideas what i can do? Quick Edit I am using Samsung Galaxy S4 and ha...

Deanieweanie

Casual Listener

1417 Views

6 replies

0 likes

  • 1417 Views
  • 6 replies
  • 0 likes

Solved!! Downloads getting deleted

I'm a premium user and I'm normally on offline mode unless I add more tracks. Today my entire Playlist of 405 tracks lost their downloaded status and I had to download again after I switched back to online mode for a few minutes to look at music. I l...

Newbie

I'm a premium user and I'm normally on offline mode unless I add more tracks. Today my entire Playlist of 405 tracks lost their downloaded status and I had to download again after I switched back to ...

Joe

Community Legend

3338 Views

1 replies

0 likes

Deleted downloads
  • 3338 Views
  • 1 replies
  • 0 likes

I can´t download

Hello. I have to add Spotify again and now I can`t download my playlist anymore? I am premium customer and I use anroid phone (Samsung). I want to listen my playlist offline mode also because there are many places where my Internet connection doesn´t...

Casual Listener

Hello. I have to add Spotify again and now I can`t download my playlist anymore? I am premium customer and I use anroid phone (Samsung). I want to listen my playlist offline mode also because there a...

Joe

Community Legend

554 Views

3 replies

0 likes

  • 554 Views
  • 3 replies
  • 0 likes

tracks showing in album view :/

hi all, this is something i find annoying - in album view the app often shows an album as downloaded when really it is just a single track think it would be good if there was option to only show full albums in this view? cheers dan

Visitor

hi all,   this is something i find annoying - in album view the app often shows an album as downloaded when really it is just a single track 😞   think it would be good if there was...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

I can't get to my profile.

Every time I try to get to just my profile it says try again. I'm still able to listen to music I just can't look at my profile.

Newbie

Every time I try to get to just my profile it says try again. I'm still able to listen to music I just can't look at my profile.

Joe

Community Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Why does Spotify refuse to answer reasons for app permissions?

This issue was previously raised here, to no avail: http://community.spotify.com/t5/Help-Android/App-Permissions-Remote-Number-and-Wi-Fi-Devices/m-p/807313#M29417 And here's how Android Central describes the other permission that I believe was added ...

Roadie

This issue was previously raised here, to no avail: http://community.spotify.com/t5/Help-Android/App-Permissions-Remote-Number-and-Wi-Fi-Devices/m-p/807313#M29417   And here's how Andro...

Andrews32

Roadie

3686 Views

4 replies

0 likes

  • 3686 Views
  • 4 replies
  • 0 likes

Solved!! Unable to undownload album?

I accidentaly downloaded a full Cher and I can't get rid of it? It's still there even though I hit undownload, it's taking up my memore and now I can't get any more music offline..... please help!

Casual Listener

I accidentaly downloaded a full Cher  and I can't get rid of it? It's still there even though I hit undownload, it's taking up my memore and now I can't get any more music offline..... please he...

Joe

Community Legend

1063 Views

3 replies

0 likes

  • 1063 Views
  • 3 replies
  • 0 likes

Solved!! Spotify search not functioning

<->I have only just downloaded spotify on my Galaxy S4 and either cannot understand how to use the search function or it is not working. I have the latest version from the playstore, I have followed the guides to clear dta etc, turned phone off and b...

Regular

<->I have only just downloaded spotify on my Galaxy S4 and either cannot understand how to use the search function or it is not working. I have the latest version from the playstore, I have fol...

AadmanZ

Music Fan

3362 Views

23 replies

0 likes

  • 3362 Views
  • 23 replies
  • 0 likes

Deleted songs from playlist

I added a song a few weeks ago and as of a few days I tried listening to it and I can't find it both on my Galaxy S3 and my iMac. Ive tried reserching it but it wont show up please help.

Newbie

I added a song a few weeks ago and as of a few days I tried listening to it and I can't find it both on my Galaxy S3 and my iMac. Ive tried reserching it but it wont show up please help.

Joe

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes