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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5900 Views

0 replies

7 likes

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Downloaded Playlists Keep Getting Wiped

Have an LG myTouch with Spotify Premium. Able to download and sync playlists fine. However, seemingly at random, my downloaded playlists seem to disappear - then I have to resynch all over again. Anyone have any ideas why this happens? Not related to...

Regular

Have an LG myTouch with Spotify Premium. Able to download and sync playlists fine. However, seemingly at random, my downloaded playlists seem to disappear - then I have to resynch all over again....

jdb17565

Regular

310 Views

2 replies

0 likes

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What does Spotify's data usage show up as?

On my Nexus 5 under Settings>Data Usage It shows the Spotify app as only having used 7.60 KB which is clearly not accurate. What does the streaming show up as in my data usage? Or does it not?

Visitor

On my Nexus 5 under Settings>Data Usage It shows the Spotify app as only having used 7.60 KB which is clearly not accurate. What does the streaming show up as in my data usage? Or does it not?

sle01

Casual Listener

2003 Views

10 replies

1 likes

  • 2003 Views
  • 10 replies
  • 1 likes

Solved!! Spotify crashes when I change a song

Hi! I'm a premium user of spotify and I'm having some troubles. When I play a song it stars normally, but when I change it the whole system crashes and I have to restart my phone. I deleted data and cache, also reinstalled the appAny help? Thank you

Regular

Hi! I'm a premium user of spotify and I'm having some troubles. When I play a song it stars normally, but when I change it the whole system crashes and I have to restart my phone. I deleted data an...

Zeno_NZ

Casual Listener

6850 Views

14 replies

0 likes

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audio effects

When I listen to spotify I love everything about it but if I use the equalizer it makes everything sound so much better. Lately as in after the last update the equalizer will turn itself off and reset back to its default settings. Does anyone know wh...

Casual Listener

When I listen to spotify I love everything about it but if I use the equalizer it makes everything sound so much better. Lately as in after the last update the equalizer will turn itself off and res...

kjmann2

Casual Listener

471 Views

2 replies

0 likes

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Bluetooth problem

Bluetooth connection to my car stereo works very good until the screen turns off on my Note 2, after that the sound is stuttering every 3-4 seconds. When I turn the screen on again, the sound flows perfectly. This only happens on bluetooth connection...

Regular

Bluetooth connection to my car stereo works very good until the screen turns off on my Note 2, after that the sound is stuttering every 3-4 seconds. When I turn the screen on again, the sound flows p...

Johnsa

Regular

2210 Views

10 replies

0 likes

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  • 10 replies
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Went from premium to unlimited, now I can only shuffle albums

All, I have a galaxy s3 and switched from Premium to unlimited. It was working fine until yesterday, I could go to my playlists and play any song off any album I had saved. Now, I can only shuffle an album. What is the issue? I also get commercials n...

Newbie

All,   I have a galaxy s3 and switched from Premium to unlimited. It was working fine until yesterday, I could go to my playlists and play any song off any album I had saved. Now, I can only...

Joe

Community Legend

435 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Can't download Spotify app

Hi Ive been using the free version of Spotify across various devices and want to sign up for Permium but wont do so until i can get this sorted. On my computer - it works perfectly On my iPad - perfect On my Samsung Galaxy S3 - apparently im in the w...

Casual Listener

Hi   Ive been using the free version of Spotify across various devices and want to sign up for Permium but wont do so until i can get this sorted. On my computer - it works perfectly On ...

Joe

Community Legend

2740 Views

3 replies

0 likes

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Solved!! Downloaded playlists not actually downloaded

Hi! I have a premium account with my Galaxy S4 kit kat. I have several playlists that I want to listen offline. I have downloaded them, but after a while (as soon as I lose connection) I can't have access to the playlists as they are actually not dow...

Regular

Hi! I have a premium account with my Galaxy S4 kit kat. I have several playlists that I want to listen offline. I have downloaded them, but after a while (as soon as I lose connection) I can't ha...

liuk78

Regular

625 Views

5 replies

1 likes

  • 625 Views
  • 5 replies
  • 1 likes

spotifuggle telling me I don't have a premium account?

With the new update, I can no longer skip more than 5 songs at a time or have anything available offline because a message pops up saying that I need a premium account to do so. I have one?

Newbie

With the new update, I can no longer skip more than 5 songs at a time or have anything available offline because a message pops up saying that I need a premium account to do so. I have one?

Joe

Community Legend

343 Views

3 replies

0 likes

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  • 3 replies
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App freezing on mobile data

Hi! My phone does well when I play music on Spotify via my wifi in any condition and state of screen and whole device. Problem starts when I go outside. It plays a few songs normally (1-3 songs), even when screen turns off, but on next song it plays ...

Music Fan

Hi! My phone does well when I play music on Spotify via my wifi in any condition and state of screen and whole device. Problem starts when I go outside. It plays a few songs normally (1-3 songs), eve...

Sincredible

Casual Listener

981 Views

7 replies

0 likes

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  • 7 replies
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Solved!! How come Your Music doesn't show up as a playlist in the app?

To be frank, I am quite annoyed by the switch from the starred feature to the Your Music features. I'm sure after a time I will get used to them and come to like them but I feel like they were forced on me without any forwarning.However, with the new...

Casual Listener

To be frank, I am quite annoyed by the switch from the starred feature to the Your Music features.  I'm sure after a time I will get used to them and come to like them but I feel like they were ...

atk3kf

Casual Listener

1376 Views

4 replies

0 likes

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my saved and downloaded songs have dissapeared.

If I go onto 'my music' all I get is 'click here to discover new music'. My downloaded playlists are still there but thats all. My subscription is fine so I dont understand. Please can you hhelp as ive just downloaded lots of new music and want to en...

Casual Listener

If I go onto 'my music' all I get is 'click here to discover new music'. My downloaded playlists are still there but thats all. My subscription is fine so I dont understand. Please can you hhelp as i...

Joe

Community Legend

497 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Some songs in my offline playlists are blank

Some songs in my offline playlists are blank. They are blank even when I'm online. I've tried un-downloading the playlist and then downloading again but no change. I've also noticed I can't skip through these songs by dragging through it on the posit...

Regular

Some songs in my offline playlists are blank. They are blank even when I'm online. I've tried un-downloading the playlist and then downloading again but no change. I've also noticed I can't skip t...

Joe

Community Legend

3266 Views

7 replies

0 likes

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Solved!! selecting sd card as storage

Why dont we have this? They have been working on this for two years.

Music Fan

Why dont we have this? They have been working on this for two years.

Wayaudkiss

Casual Listener

41488 Views

27 replies

0 likes

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Solved!! Spotify bug

Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!

Regular

Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!

brmedeiros

Newbie

2899 Views

12 replies

1 likes

bug
  • 2899 Views
  • 12 replies
  • 1 likes

Spotify bug

Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!

Regular

Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!

Joe

Community Legend

329 Views

1 replies

0 likes

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  • 1 replies
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When user go to search bar Search top bar use default Android color

Description When user go to search bar Search top bar use default Android color - should be Spotify "dark grey" color What are the steps you took to get to the error/issue? 1. Open Application on Android 4.4 (not sure about other versions) 2. Open Si...

Newbie

Description When user go to search bar Search top bar use default Android color - should be Spotify "dark grey" color What are the steps you took to get to the error/issue? 1. Open Application ...

Andrews32

Roadie

1983 Views

2 replies

0 likes

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Kit Kat lock screen - LG G2

Hey! I updated my Galaxy S4 to kitkat just before I dropped and smashed it. I became very attached to the boarderless cover art in the lock screen. Now after updating my LG G2 to Kit Kat I still have the "old" widget. Is there any way to activate the...

Casual Listener

Hey!   I updated my Galaxy S4 to kitkat just before I dropped and smashed it. I became very attached to the boarderless cover art in the lock screen. Now after updating my LG G2 to Kit Kat I...

Joe

Community Legend

913 Views

1 replies

0 likes

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  • 1 replies
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Spotify shuts off during bootup on Samsung S4

Ever since the KitKat update, whenever I start spotify it says "The process spotify has been stopped" (Pure guessing on the exact text as I'm just translating it from the Swedish "Spotify har stoppats.". Nothing works when I attempt to fix it. I've t...

Casual Listener

Ever since the KitKat update, whenever I start spotify it says "The process spotify has been stopped" (Pure guessing on the exact text as I'm just translating it from the Swedish "Spotify har stoppat...

Joe

Community Legend

812 Views

4 replies

2 likes

  • 812 Views
  • 4 replies
  • 2 likes

Can't download songs anymore

I have a microSDCard of 16GB (10GB left). And spotify say that my memory is full but I have 10GB left on my SDCARD. I have an Acer liquid E2 (not duo) and I live in Belgium. Processor : Mediatek 1,3 GHZ Quad-Core | 1 GB of RAM Please help me :'( Fran...

Casual Listener

I have a microSDCard of 16GB (10GB left).   And spotify say that my memory is full but I have 10GB left on my SDCARD.   I have an Acer liquid E2 (not duo) and I live in Belgium. &...

Exynos

Regular

2907 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes