Having problems running the new Spotify on my phone. Issue follows.
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Please describe the problem
After notification in Spotify that a necessary update was available before opening Spotify and opening Google Playstore to get the update, in there was the message that my device was not compatible with this (Spotify)version
What are the steps you took to get to the error/issue?
(We need to know what you are doing so we can do the exact same to try and get the same error)
1. got a message to update Spotify.
2. Updated Spotify and started Spotify
3. Got a message (see attachment 1) to download a new compitable Spotify
4.Spotify installed, but keep getting message saying that I am offline whenever I try to browse My Music, despite being connected to 3G and WiFi
5.I can load my playlists/albums, but the tracks never play or are greyed out.
What I expected to happen
To listen to music
Did you restart your device when troubleshooting in section B?
Did you read the connection troubleshooting tips?
Alcatel OneTouch 983
Device’s Operating System
What type of account do you have?
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
Space left on your SD card (if applicable)
25.22 (Internal phone storage)
Space left on your External SD card (if applicable)
Is your device rooted?
Are you using a custom ROM, if so which one, exactly?
Did you set your external SD card as storage location?
Did you manually install an older version before installing the latest version from the Play Store?
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
If you said "No", when does the issue not occur?
My mobile Spotify version
My desktop Spotify version (if applicable)
My mobile provider and country
TMobile, UK (but use Wifi)
Do you have a Spotify (non-Facebook) login?
Are you logging in with Facebook or with your Spotify login details?
Do you have any screenshots you can attach to more clearly explain your issue?
What android version are you using?
That should be fine. Can you try uninstalling and downloading spotify music again?
Have already tried this numerous times, including yesterday.
It's almost as if it can't decide if I'm online or not. Looking at the settings menu, certain settings keep flicking on and off, as though continuously offline/online/offline etc.
Clicking on the Available Offline tab doesn't work, it repeatedly slides back to the off position.
Have tried playing tasks in 3G as well as WiFi.
It works no problem on the same network on my Android tablet.
Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.
I'd be interested to hear the eventual outome 🙂
Can't say it's the best response from customer support I've ever had:
I don't think the respondee even read my problem correctly.
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