Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello,I would love to know if its possible to save music in internal storage,because I use SdCard only for flashing ROMs and I have only 1gb card. When I just take out sdcard app won't work
Hello,I would love to know if its possible to save music in internal storage,because I use SdCard only for flashing ROMs and I have only 1gb card. When I just take out sdcard app won't work
Community Legend
878 Views
3 replies
0 likes
Almost everytime I try to sync a playlist, the SD Card gets ejected and I cannot use it on the phone again until I perform a checkdisk on the SD Card and try again. It seems the Spotify app does something wrong when syncing and corrupts my SD Card. I...
Almost everytime I try to sync a playlist, the SD Card gets ejected and I cannot use it on the phone again until I perform a checkdisk on the SD Card and try again. It seems the Spotify ap...
Community Legend
3373 Views
14 replies
1 likes
I am from the US and have been in Croatia for two weeks and my spotify premium is not working! I am connected to the internet but When I try to play music it says these feature are only for premium users! What do I do??
I am from the US and have been in Croatia for two weeks and my spotify premium is not working! I am connected to the internet but When I try to play music it says these feature are only for premium u...
Community Legend
345 Views
1 replies
0 likes
Seriously, while it is better than 'Create a Playlist' it is still awful. 1 search for artist2 find album3 save4 go to 'your music'5 find album again6 click offline buttonThis should be finished after step 3. (Step 7 is to try Beats and hope they are...
Seriously, while it is better than 'Create a Playlist' it is still awful. 1 search for artist 2 find album 3 save 4 go to 'your music' 5 find album again 6 click offline button This shoul...
Community Legend
547 Views
5 replies
0 likes
Spotify doesn't seem to be letting me set anymore tracks to "offline" saying I don't have space for them... I have over 24gb left of space.I read about the song number limit but I only have maybe 400-500 songs set to offline.
Spotify doesn't seem to be letting me set anymore tracks to "offline" saying I don't have space for them... I have over 24gb left of space. I read about the song number limit but I only have maybe...
Community Legend
384 Views
3 replies
0 likes
Since the new update came out where i had to unistall and reintall spotify my offline playlist wont dowload the songs that i have streamed, previosly they would change from grey to green after i listened to them but now they stay grey. i have a limit...
Since the new update came out where i had to unistall and reintall spotify my offline playlist wont dowload the songs that i have streamed, previosly they would change from grey to green after i list...
Community Legend
336 Views
3 replies
0 likes
Hi guys, I wanted to delete all of my tracks in my Starred playlist. done, but now it says that I have 2 tracks left in it but in fact it's empty. How to solve please? Thanks in advance. Regards, Mirsad
Hi guys, I wanted to delete all of my tracks in my Starred playlist. done, but now it says that I have 2 tracks left in it but in fact it's empty. How to solve please? Thanks in...
Community Legend
420 Views
4 replies
0 likes
I recently noticed that some of the songs I have downloaded to my mobile device are edited when I specifically added the explicit version. Example: Backpackers from Childish Gambino's ablum Camp. Noticed it was edited while driving into work today. G...
I recently noticed that some of the songs I have downloaded to my mobile device are edited when I specifically added the explicit version. Example: Backpackers from Childish Gambino's ablu...
238 Views
0 replies
0 likes
Albums and Songs missing from ipad and android devicesHi all,I have 16 songs in a playlist for 何韻詩 , this works perfectly on the PC, with either web player or Spotify PC cilent.However on mobile devices, there are only 9 tracks???Android: Shows "16 t...
Albums and Songs missing from ipad and android devices Hi all, I have 16 songs in a playlist for 何韻詩 , this works perfectly on the PC, with either web player or Spotify PC cilent. However on...
Casual Listener
1716 Views
14 replies
0 likes
Is anyone having lastfm issues from the android app. I know lastfm had issues this week but deezer and google play are now scrobbling fine, spotify is having issues from all my android devices, not tried the desktop.
Is anyone having lastfm issues from the android app. I know lastfm had issues this week but deezer and google play are now scrobbling fine, spotify is having issues from all my android devices, not t...
Community Legend
775 Views
6 replies
0 likes
So I've been trying multiple times to move my offline olaylists to my 32gb so card but every time it saves to my phones local storage which only has about a gig left on it. My ad card is completely empty yet Spotify won't move the playlists. I've tri...
So I've been trying multiple times to move my offline olaylists to my 32gb so card but every time it saves to my phones local storage which only has about a gig left on it. My ad card is completely e...
Community Legend
373 Views
2 replies
0 likes
Case # is: 01528689Please help!!
Case # is: 01528689 Please help!!
Community Legend
432 Views
3 replies
0 likes
I don't get any sort of error message. The new songs just don't get added. I only use Spotify on my cell phone and Samsung Smart TV.
I don't get any sort of error message. The new songs just don't get added. I only use Spotify on my cell phone and Samsung Smart TV.
Community Legend
714 Views
4 replies
0 likes
Hello, How to copy/move the music from "your music" to starred? I have an AV Receiver (Onkyo) which I'm using with Spotify and it uses the old fashioned starred list. I don't count on Onkyo to release a firmware to use the "your music" system. So, my...
Hello, How to copy/move the music from "your music" to starred? I have an AV Receiver (Onkyo) which I'm using with Spotify and it uses the old fashioned starred list. I don't ...
Casual Listener
796 Views
2 replies
0 likes
I recently got a new phone and can't log into my account it keeps saying we're having trouble try again later, at least 5or6 times. Is anyone else receiving this message on androids?
I recently got a new phone and can't log into my account it keeps saying we're having trouble try again later, at least 5or6 times. Is anyone else receiving this message on androids?
Regular
919 Views
8 replies
0 likes
When I'm not using wifi, and using downloaded playlists, in private mode, download over 2G/3G switched off, And "background data" is disabled in the app settings. it still uses data! Megabytes of the stuff. This is totally unacceptable because it is ...
When I'm not using wifi, and using downloaded playlists, in private mode, download over 2G/3G switched off, And "background data" is disabled in the app settings. it still uses data! Megabytes of the...
Community Legend
1824 Views
3 replies
0 likes
Whenever I try to stream music on my KINDLE or my ANDROID phone (HTC THUNDERBOLT) the music will stop playing after ten minutes (even if it's in the middle of a song). This happens when I'm on WIFI. If I have the phone in 4G mode, it plays fine. I ha...
Whenever I try to stream music on my KINDLE or my ANDROID phone (HTC THUNDERBOLT) the music will stop playing after ten minutes (even if it's in the middle of a song). This happens when I'm on ...
Community Legend
820 Views
6 replies
0 likes
Spotify isn't allowing me to sign in using facebook and it is giving me a code of #1118578. How do i get this fixed on droid 4. Android version 4.0.4
Spotify isn't allowing me to sign in using facebook and it is giving me a code of #1118578. How do i get this fixed on droid 4. Android version 4.0.4
Community Legend
2949 Views
10 replies
0 likes
I just updated to the newest version on my android device. Where did the screen go where I could use the progress bar and next button to navigate music?
I just updated to the newest version on my android device. Where did the screen go where I could use the progress bar and next button to navigate music?
Community Legend
810 Views
4 replies
0 likes
Hello everyone, here's my problem: I am an android user and until yesterday had no trouble at all listening to music offline on my phone. Then Spotify asked me to get the new version (the app is now called Spotify music) and since then I have not bee...
Hello everyone, here's my problem: I am an android user and until yesterday had no trouble at all listening to music offline on my phone. Then Spotify asked me to get the new version (the ...
Casual Listener
1065 Views
6 replies
0 likes
