Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387461 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Google Play update stopped access to Spotify on my Android device whilst travelling overseas I have a premium account in Switzerland. I am travelling and using the device in Rwanda. Google Play will not allow download of Spotify in Rwanda. Please hel...
Google Play update stopped access to Spotify on my Android device whilst travelling overseas I have a premium account in Switzerland. I am travelling and using the device in Rwa...
Casual Listener
656 Views
2 replies
0 likes
Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. I’ve been listening to it all morning and it “says” ...
Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. ...
Casual Listener
1450 Views
8 replies
0 likes
I only have 15 gigs on my phone. all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching. AND YES I have gone through settings and deleted catche and oth...
I only have 15 gigs on my phone. all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching. ...
Community Legend
520 Views
2 replies
0 likes
When I am at home on my wifi, and I download songs to my device everything works great. When connected to my work's wifi, tracks seem to download successfully, but these tracks do not play audio when played. The song will appear to play, ie the track...
When I am at home on my wifi, and I download songs to my device everything works great. When connected to my work's wifi, tracks seem to download successfully, but these tracks do no...
Casual Listener
616 Views
2 replies
0 likes
After last update, something has gone either very wrong or I have missed out on something.. When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online. This saved me for a lot of gb used, and furtermore a more fr...
After last update, something has gone either very wrong or I have missed out on something.. When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online...
Community Legend
325 Views
1 replies
0 likes
(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas why or is it just a bug?
(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas ...
Community Legend
751 Views
1 replies
0 likes
I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can play a track so this proves that I have WIFI access.
I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can pla...
Casual Listener
3492 Views
5 replies
4 likes
Hello,Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from my phone to the car the screen in the car showed the ar...
Hello, Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from...
Regular
1132 Views
6 replies
0 likes
No matter what, my spotify is not working on my samsung s4. It used to work and now i just get a black screen and the spotify symbol at the top. MEGA FRUSTRATING. I have tried uninstalling etc, getting really irritated because this is the second time...
No matter what, my spotify is not working on my samsung s4. It used to work and now i just get a black screen and the spotify symbol at the top. MEGA FRUSTRATING. I have tried uninstalling etc, getti...
Community Legend
332 Views
1 replies
0 likes
I have had a problem with the auto haptic feedback when playing music through spotify. I have called Tmobile but we have determined that the lastest Software update available for the Galaxy S3 took away the ability to enable auto haptic feedback for ...
I have had a problem with the auto haptic feedback when playing music through spotify. I have called Tmobile but we have determined that the lastest Software update available for the Galaxy S3 took a...
Casual Listener
2961 Views
5 replies
0 likes
Please help!!! Ever since the spotify update a few days ago that they pushed due to the security breach the vibration to the music has returned!!!! I ran into this problem a year ago but was able to turn off auto haptic and it worked. However, now wi...
Please help!!! Ever since the spotify update a few days ago that they pushed due to the security breach the vibration to the music has returned!!!! I ran into this problem a year ago but was able to ...
Casual Listener
527 Views
3 replies
0 likes
I used to be able to add spotify to my quick access list in att drive mode on my htc one. After the update its no longer an option
I used to be able to add spotify to my quick access list in att drive mode on my htc one. After the update its no longer an option
433 Views
0 replies
0 likes
Short version:Note 3 not providing proper auxiliary output, leaving the music sounding flat and nowhere near as good as the phone can provide. I'm looking for a fix rather than an amp app, as this just amplifies a poor signal rather than fixing the u...
Short version: Note 3 not providing proper auxiliary output, leaving the music sounding flat and nowhere near as good as the phone can provide. I'm looking for a fix rather than an amp app, as this ...
Newbie
7146 Views
8 replies
0 likes
I have a big problem. Since the latest update, which my phone found today, I can't use spotify anymore. Playstore says it isn't compatible anymore. I have an Alcatel phone. I don't really remember which one, but it has Android. Can someone please hel...
I have a big problem. Since the latest update, which my phone found today, I can't use spotify anymore. Playstore says it isn't compatible anymore. I have an Alcatel phone. I don't really remember wh...
Community Legend
953 Views
1 replies
1 likes
I have a Dell Venue 8 3830 for Android. Every since I upgraded to Android 4.4.2 when I touch a result for an Album or Artist, Spotify minimizes to the home screen. I have been in touch with Spotify support, but so far nothing they have suggested has ...
I have a Dell Venue 8 3830 for Android. Every since I upgraded to Android 4.4.2 when I touch a result for an Album or Artist, Spotify minimizes to the home screen. I have been in touch with Spotify ...
Casual Listener
440 Views
3 replies
0 likes
I'm a premium user and make much use of offline playlists. I installed the "new" Spotify as required after the big security scare a couple weeks ago. What a train wreck. Now, my downloaded tracks are CONSTANTLY just disappearing from my Android phone...
I'm a premium user and make much use of offline playlists. I installed the "new" Spotify as required after the big security scare a couple weeks ago. What a train wreck. Now, my downloaded...
Regular
1691 Views
18 replies
0 likes
Why is the kindle version so different from the other versions? It requires a lot more with premium than all the other tablet versions, and the comuter versions.
Why is the kindle version so different from the other versions? It requires a lot more with premium than all the other tablet versions, and the comuter versions.
Community Legend
353 Views
1 replies
0 likes
Desde hace un tiempo descargo mis playlist y al revisar más tarde están como si no hubiese descargado nada.... toca volver a descargarlas y me pasa lo mismo repetidas veces
Desde hace un tiempo descargo mis playlist y al revisar más tarde están como si no hubiese descargado nada.... toca volver a descargarlas y me pasa lo mismo repetidas veces
Community Legend
337 Views
1 replies
0 likes
The biography section of Spotify lags on my Nexus 5. Reproduction: Launch Spotify for android Search for The Beatles Scroll to the bottom, where the bio appears Just before the bio appears, there will be dramatic lagging of the page scroll. It does t...
The biography section of Spotify lags on my Nexus 5. Reproduction: Launch Spotify for android Search for The Beatles Scroll to the bottom, where the bio appears Just before t...
Community Legend
321 Views
1 replies
0 likes
I can only use spotify connect feature with spotiamp release (0.2) on my laptop . Not able to connect to spotify desktop app though. Any solution? Thanks.
I can only use spotify connect feature with spotiamp release (0.2) on my laptop . Not able to connect to spotify desktop app though. Any solution? Thanks.
Community Legend
1379 Views
4 replies
0 likes
