No offline sync possible

Reply

No offline sync possible

another_user
Regular

Hi all,

Is there a problem with the android app? It is saying that offline sync is not possible cause there is not enough memory on my mobile but in fact there are more than 2GB available.

Looking forward to your quick feedback, cause the situation is very annoying.

rgds

andy

6 Replies

Re: No offline sync possible

Joe
Community Legend

Is that 2GN on internal or external SD card?

Re: No offline sync possible

another_user
Regular

Internal.

I will now try the following:

 

- deinstall spotify app

- reboot device

- reinstall spotify app

- try to sync

 

Will give you feedback about the result.

 

A.


@Joe wrote:

Is that 2GN on internal or external SD card?




 

Re: No offline sync possible

another_user
Regular

Well, I did what I said. But now it is even worse:

 

- Massive performance losings;

- Now I can´t even listen to my music when the device is online;

- The application has been completely frozen ==> no more actions possible;

 

That´s totally frustrating. That´s not what I pay 10,-- per month for...

Re: No offline sync possible

Joe
Community Legend

What device and android version are you using @another_user ?

Re: No offline sync possible

another_user
Regular

Hi Joe,

 

sorry for my late answer.

I use a Samsung Galaxy SIII, Android Version 4.3

 

But right now it seems to work.

I deinstalled Spotify again, deleted the cache first, rebooted the device, installed spotify app again and now it seems to work. Also offline sync is possible now.

 

I will test the next days and post it here if there will be problems agin or not.

 

Thanks a lot

 

Andy

 

Re: No offline sync possible

Joe
Community Legend

Thanks for the update. I'll keep my fingers crossed :)

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