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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387872 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

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Xperia z2, discover Feature disappeared

Since last update, obviously today, the discover/entdecken Feature disappeared. I reinstalled Spotify without effect. Any help? Carsten

Casual Listener

Since last update, obviously today, the discover/entdecken Feature disappeared. I reinstalled Spotify without effect. Any help? Carsten

Daniel

Community Legend

1298 Views

7 replies

0 likes

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Spotify stop the reproduction after the advertise.

I play a playlist and play 1 song then play advertise and stop de songs, the app send the message wait for de advertise, but don't reproduce anything. please Help, this is a great App , but just play 1 song now... this beggining after take the premiu...

Newbie

I play a playlist and play 1 song then play advertise and stop de songs, the app send the message wait for de advertise, but don't reproduce anything. please Help, this is a great App , but just play...

364 Views

0 replies

0 likes

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Audio Stutters on Galaxy Note 2 After Most Recent Update

Hi all, I'm looking for some tips or help with audio stutter on a Galaxy Note 2 after updating to 1.1.2.453 and playing music from an offline playlist. The stuttering is very similar to a CD skipping (brief moment of no music / very low quality audio...

Casual Listener

Hi all,   I'm looking for some tips or help with audio stutter on a Galaxy Note 2 after updating to 1.1.2.453 and playing music from an offline playlist.   The stuttering is very si...

Joe

Community Legend

638 Views

2 replies

0 likes

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Weird data amounts and offline problems

Hi! I'm having some problems with Spotify refusing to store offline playlists on my Sd-card (which is completly empty 64gb card). After downloading about 360 songs it says that Spotifys data amount on my phone is 20.84GB, how can that be? Any ideas o...

Casual Listener

Hi!   I'm having some problems with Spotify refusing to store offline playlists on my Sd-card (which is completly empty 64gb card). After downloading about 360 songs it says that Spotifys da...

Joe

Community Legend

419 Views

1 replies

0 likes

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Songs playing, no sound.

I have a Galaxy Note 3. After about an hour of playing spotify, it will suddenly stop playing. I then have to restart the telephone before it works again. It also stops when I skip or rewind/ forward tracks, but even sooner. Song is still playing but...

Regular

I have a Galaxy Note 3. After about an hour of playing spotify, it will suddenly stop playing. I then have to restart the telephone before it works again. It also stops when I skip or rewind/ forward...

Joe

Community Legend

1106 Views

14 replies

0 likes

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Smartphone does a restart after clicking next title

Hello everyone ( I'm German, so I hope you understand my problem), i have a "Huawei Ascend P2" Smartphone and use Spotify Premium. Evertyhing works well...i can play the music everywhre with the download of the playlists...but sometimes I get the Pro...

Regular

Hello everyone ( I'm German, so I hope you understand my problem), i have a "Huawei Ascend P2" Smartphone and use Spotify Premium. Evertyhing works well...i can play the music everywhre with the do...

290 Views

0 replies

0 likes

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Cannot log in from any device

I get "you appear to be trying to login to spotify from a different country" when I try to login from my tablet. On my phone I see the normal screen for half a second and are thrown back out without any error message. When I try to login to the web p...

Casual Listener

I get "you appear to be trying to login to spotify from a different country" when I try to login from my tablet. On my phone I see the normal screen for half a second and are thrown back out without ...

Peter__

Community Legend

679 Views

5 replies

0 likes

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Google Maps STILL/AGAIN too quiet

I am still most definitely having the whole Google Maps is about half the volume as the music when it tries to navigate issue despite the giant thread (which was locked by mods) claiming to have it fixed. I have 1.1.2.453 which is the most recent upd...

Casual Listener

I am still most definitely having the whole Google Maps is about half the volume as the music when it tries to navigate issue despite the giant thread (which was locked by mods) claiming to have it f...

Darwa

Regular

824 Views

2 replies

0 likes

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[BUG]Repeat album keeps turning on

Is anyone else getting this problem? Not only is the repeat toggle unresponsive on my Note 3 (or maybe I keep missing the hotspot) but it keeps turning on whenever I play a new album or add tracks to the queue. It is off on the desktop client and web...

Community Legend

Is anyone else getting this problem? Not only is the repeat toggle unresponsive on my Note 3 (or maybe I keep missing the hotspot) but it keeps turning on whenever I play a new album or add tracks to...

475 Views

0 replies

0 likes

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Spotify Premium android app does not recognize my phone

Hi, I pay a premium account for a couple of months and since last week, the app does not recognize my account on my phone and tablet. This is Extremely anoying as I pay a Swiss account, which is expansive. Generally, I never pay for a useless service...

Casual Listener

Hi,    I pay a premium account for a couple of months and since last week, the app does not recognize my account on my phone and tablet. This is Extremely anoying as I pay a Swiss accou...

ManintheMiddle

Casual Listener

2018 Views

5 replies

0 likes

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problems on galaxy fame since update

Hello, I use the app on my Samsung Galaxy Fame, but since the recent update have been unable to access it. Have uninstalled and the re-downloaded but to no avail. Any ideas?

Newbie

Hello, I use the app on my Samsung Galaxy Fame, but since the recent update have been unable to access it. Have uninstalled and the re-downloaded but to no avail. Any ideas?

Peter__

Community Legend

419 Views

1 replies

0 likes

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Spotify connect not working (Andoid-Android and Android-Yamaha Av-Reciever)

Hi Everyone, Since the Update to 1.1.2 spotify connect is not working anymore. I cannot control my phone from my tablet and vice versa. I'm getting an error message in spotify itself. Also I cannot use spotifý connect on my Yamaha RX-V475 from any of...

Regular

Hi Everyone,   Since the Update to 1.1.2 spotify connect is not working anymore. I cannot control my phone from my tablet and vice versa. I'm getting an error message in spotify itself. ...

Peter__

Community Legend

629 Views

3 replies

0 likes

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track not available

Hello. I'm from malaysia. May i know what happened to my spotify?? Just now some of the songs have been colored on Grey and say This track is not available. I am a premium user. And also why suddenly Evanescence self titled album suddenly disappeared...

Visitor

Hello. I'm from malaysia. May i know what happened to my spotify?? Just now some of the songs have been colored on Grey and say This track is not available. I am a premium user. And also why suddenly...

Daniel

Community Legend

316 Views

1 replies

0 likes

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Android Wear Album Art

When using Android Wear watch with Google Play it shows the album art. With Spotify it doesn't. Can you look at adding this please (and Chromecast) Thanks

Newbie

When using Android Wear watch with Google Play it shows the album art.   With Spotify it doesn't. Can you look at adding this please (and Chromecast)   Thanks

Daniel

Community Legend

621 Views

1 replies

0 likes

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Selecting songs

It has a shuffle play button but I want to select a song that I would like to listen to on my playlist and it's not letting me.

Casual Listener

It has a shuffle play button but I want to select a song that I would like to listen to on my playlist and it's not letting me.

Daniel

Community Legend

631 Views

4 replies

0 likes

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Spotify reporting full SD card when not - LG G3 (D855, 16GB)

Hi. Trying to save my music onto my new LG G3 (D855, 16GB) for offline use, but since the "Offline syncing has stopped" message has appeared, no further tracks are syncing. There is still 7GB left on my phone's internal storage and 14GB free on the S...

Casual Listener

Hi.   Trying to save my music onto my new LG G3 (D855, 16GB) for offline use, but since the "Offline syncing has stopped" message has appeared, no further tracks are syncing. There is still ...

Daniel

Community Legend

1378 Views

1 replies

0 likes

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Black screen on Huawei G700

I've got Spotify premium on my Huawei G700, and when I start Spotify, it shows a black screen. It used to work on it, and I don't know if there was an update when it started. Strangely, it does show the Spotify logo and name when I start the app, and...

Casual Listener

I've got Spotify premium on my Huawei G700, and when I start Spotify, it shows a black screen. It used to work on it, and I don't know if there was an update when it started. Strangely, it does show ...

Daniel

Community Legend

867 Views

3 replies

0 likes

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What song was that?

I was playing Radio based on my play list on my Android and a great new song was playing, I had to run downstairs so I paused it and left the phone upstairs connected to bluetooth, when I came back upstairs Spotify wasn't running anymore. I really wa...

Newbie

I was playing Radio based on my play list on my Android and a great new song was playing, I had to run downstairs so I paused it and left the phone upstairs connected to bluetooth, when I came back u...

Daniel

Community Legend

417 Views

1 replies

0 likes

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Sleep timer

Spotify wakes me up in the morning but keeps me awake at night, why ??? because Spotify still doesn't have a Sleep timer.... The idea is simple, making it happen is simple as well but spotify only needs to add it in the menu. So please guys so many p...

Music Fan

Spotify wakes me up in the morning but keeps me awake at night, why ??? because Spotify still doesn't have a Sleep timer....   The idea is simple, making it happen is simple as well but spot...

Daniel

Community Legend

4542 Views

3 replies

10 likes

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Solved!! Cant see desktop device under phone app connect

I am unable to see desktop in my app to control music from phone. Phone app - Connect - says Connect lets you play and control Spotify on your devices. If another device becomes available, you can select it here. Desktop app says that it can see my S...

Casual Listener

I am unable to see desktop in my app to control music from phone.     Phone app - Connect - says   Connect lets you play and control Spotify on your devices. If another devic...

spectrem12

Casual Listener

2591 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes