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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1082 Views
  • 0 replies
  • 4 likes

Spotify & Samsung Gear 2 Neo

Hello all, i'd like to know if, Spotify work on Gear Neo 2. I'd like just to replay a playlist loaded before, not a live strem, during my running session. It's possible? Someone can help me? Ty in advance!!

  • Newbie
  • Hello all, i'd like to know if, Spotify work on Gear Neo 2. I'd like just to replay a playlist loaded before, not a live strem, during my running session. It's possible? Someone can help me? ...
  • Joe
  • Community Legend
  • 2734 Views
  • 1 replies
  • 0 likes
  • 2734 Views
  • 1 replies
  • 0 likes

Wrong song starts to play when selecting a song from the queue during shuffle play

Description Wrong song starts to play when selecting a song from the queue during shuffle play. Steps to reproduce 1. Find a playlist or go to Your Music/Songs. 2. Press the 'shuffle play' button. 3. Go to the play queue where you can see the tracks ...

  • Casual Listener
  • Description Wrong song starts to play when selecting a song from the queue during shuffle play.   Steps to reproduce 1. Find a playlist or go to Your Music/Songs. 2. Press the 'shuffle...
  • tgallo
  • Casual Listener
  • 915 Views
  • 2 replies
  • 0 likes
  • 915 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for Android (1.1.1)

What's new in version 1.1.1 New: You can now add a whole album to an existing playlist. New: We'll ask you to confirm if you add a song to a playlist twice. Fixed: ARMv5 users can install the app successfully again. Fictitious: This app will make you...

  • Spotify Legend
  • What's new in version 1.1.1 New: You can now add a whole album to an existing playlist. New: We'll ask you to confirm if you add a song to a playlist twice. Fixed: ARMv5 users can install t...
  • Goodman
  • Spotify Legend
  • 5670 Views
  • 8 replies
  • 2 likes
  • Android
    Release Notes
  • 5670 Views
  • 8 replies
  • 2 likes

errors

  • Newbie
  • kbrooksc
  • Community Legend
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Spotify registers new offline device on each Galaxy S2 restart

Spotify registers new offline device on each Galaxy S2 restart, which after 3 restarts (3 devices resgistered) results in unsynchronizing all content (then start syncing everything again). Particularly nice feature when you're on vacation... plus a n...

  • Casual Listener
  • Spotify registers new offline device on each Galaxy S2 restart, which after 3 restarts (3 devices resgistered) results in unsynchronizing all content (then start syncing everything again). ...
  • Joe
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Using another facebook account in android

Hello. I have 2 facebook account, the "A" account and the "B" account. The "A" account is the account synchronized with my android mobile phone and the "B" account is my premium spotify account. The problem is that when I use spotify in my mobile pho...

  • Casual Listener
  • Hello.   I have 2 facebook account, the "A" account and the "B" account. The "A" account is the account synchronized with my android mobile phone and the "B" account is my premium spotify ac...
  • Teo123
  • Casual Listener
  • 10034 Views
  • 9 replies
  • 0 likes
  • 10034 Views
  • 9 replies
  • 0 likes

Solved!! equaliser

We need an equaliser now. Paying for flat music isn't good. Please get it sorted spotify.

  • Casual Listener
  • We need an equaliser now. Paying for flat music isn't good. Please get it sorted spotify.
  • Peter__
  • Community Legend
  • 865 Views
  • 5 replies
  • 0 likes
  • 865 Views
  • 5 replies
  • 0 likes

Solved!! Premium

You'll automatically get 15 days of premium for free

  • Regular
  • You'll automatically get 15 days of premium for free
  • Peter__
  • Community Legend
  • 838 Views
  • 8 replies
  • 0 likes
  • 838 Views
  • 8 replies
  • 0 likes

Solved!! Repeat button

Hi, I was wondering if there was a repeat button for the current update of Spotify at the moment. I know desktop versions of spotify has it, but I'm wondering if the android version has it.

  • Casual Listener
  • Hi, I was wondering if there was a repeat button for the current update of Spotify at the moment. I know desktop versions of spotify has it, but I'm wondering if the android version has it.
  • Inuyasha7991
  • Casual Listener
  • 6613 Views
  • 6 replies
  • 0 likes
  • 6613 Views
  • 6 replies
  • 0 likes

Solved!! Not possible to add playlists to SD in Huawei G6

Hi, Unfortunately i am not able to download my playlists to my SD card (29GB is available, so that's not the problem). I have tried to deleta everything (cache) and set download quality to Extreme. This didn't help. Also reinstalled the entire app an...

  • Casual Listener
  • Hi,   Unfortunately i am not able to download my playlists to my SD card (29GB is available, so that's not the problem). I have tried to deleta everything (cache) and set download quality ...
  • Meertenvh
  • Casual Listener
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
  • 0 likes

problems with money

Hey, I'm from Brazil and I've just started with my premium account yestarday( 4th of July) and in the app says I'm only gonna pay for it from 3rd August. But I already had to pay 30 reais ( about 13 dollars) with no reason. What shoud I do?

  • Newbie
  • Hey, I'm from Brazil and I've just started with my premium account yestarday( 4th of July) and in the app says I'm only gonna pay for it from 3rd August. But I already had to pay 30 reais ( about 13 ...
  • Joe
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

how to save offline music to sd card/external memory

I have a samsung note 3 with 32g internal memory and an external with 16g. I've tried different ways to save the music to my external memory like clean the cache, download extreme quality, delete the folder of spotify in my file, uninstall spotify th...

  • Casual Listener
  • I have a samsung note 3 with 32g internal memory and an external with 16g. I've tried different ways to save the music to my external memory like clean the cache, download extreme quality, delete the...
  • Joe
  • Community Legend
  • 1771 Views
  • 2 replies
  • 0 likes
  • 1771 Views
  • 2 replies
  • 0 likes

Solved!! Enhanced Audio Quality

You can now choose between standard or enchanced audio quality (up to 320kbps)

  • Regular
  • You can now choose between standard or enchanced audio quality (up to 320kbps)
  • SuperWisdom
  • Community Legend
  • 907 Views
  • 8 replies
  • 0 likes
  • 907 Views
  • 8 replies
  • 0 likes

Offfline mode and downloading

I have a couple of songs I downloaded for offfline play, and these are in extreme quality, as I set it to that, music streaming is in normal quality in my settings. If I play these songs from 'my songs' will they play the downloaded extreme quality v...

  • Newbie
  • I have a couple of songs I downloaded for offfline play, and these are in extreme quality, as I set it to that, music streaming is in normal quality in my settings. If I play these songs from ...
  • Josh
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Strange behavior when playback is paused.

I just recently started noticing some odd behavior when using spotify on my Sprint Galaxy Note III (android 4.4.2) I listen to spotify through bluetooth while driving, priomarily to and from work. I noticed recently that whenever the playback is paus...

  • Newbie
  • I just recently started noticing some odd behavior when using spotify on my Sprint Galaxy Note III (android 4.4.2)   I listen to spotify through bluetooth while driving, priomarily to and fr...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Android Tablet

Hi, I'm a Premium user and I want to purchase a new Android Tablet for use in the car. Can somebody please confirm if the "My Music" feature would be available on the Android app? I'm just a bit unsure seeing as the IPAD app doesnt have it. Thanks

  • Casual Listener
  • Hi,   I'm a Premium user and I want to purchase a new Android Tablet for use in the car.   Can somebody please confirm if the "My Music" feature would be available on the ...
  • Joe
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Audio Effects on Samsung Galaxy S4

Hi there - hoping someone can help. I am using Spotify on my Galaxy S4 and have switched on the Audio Effects which makes a massive different to the sound. It seems that when I open some other apps, including just switching to a web browser and also ...

  • Visitor
  • Hi there - hoping someone can help.   I am using Spotify on my Galaxy S4 and have switched on the Audio Effects which makes a massive different to the sound.   It seems that when I ...
  • Stemag64
  • Music Fan
  • 13217 Views
  • 36 replies
  • 0 likes
  • 13217 Views
  • 36 replies
  • 0 likes

Spotify Connect only good for a couple of tracks then stops

When I connect my Nexus 5 to play through my Nexus 7 which is connected to the stereo, the Nexus 5 only has control for a couple of songs. The Nexus 7 will continue playing but Spotify stops on the 5. When I restart Spotify on the 5, the 7 stops, the...

  • Roadie
  • When I connect my Nexus 5 to play through my Nexus 7 which is connected to the stereo, the Nexus 5 only has control for a couple of songs. The Nexus 7 will continue playing but Spotify stops on the 5...
  • Joe
  • Community Legend
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes