Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32479 Views
  • 62 replies
  • 25 likes
  • 32479 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872624 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872624 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25204 Views
  • 3 replies
  • 0 likes
  • 25204 Views
  • 3 replies
  • 0 likes

Solved!! Premium not working

What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same error) 1. install spotify 2. login with username 3. below settings -> take premium 4. click on take premium...

  • Regular
  • What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same error) 1. install spotify 2. login with userna...
  • Peter__
  • Community Legend
  • 728 Views
  • 10 replies
  • 0 likes
  • 728 Views
  • 10 replies
  • 0 likes

Solved!! See only offline playlists

There used to be a simple way to only see playlists that I've downloaded to my phone. I can't figure out how to do that with the new version and I can't find anything about it on the website.

  • Casual Listener
  • There used to be a simple way to only see playlists that I've downloaded to my phone. I can't figure out how to do that with the new version and I can't find anything about it on the website.
  • dinomight
  • Spotify Star
  • 15077 Views
  • 3 replies
  • 0 likes
  • 15077 Views
  • 3 replies
  • 0 likes

black screen

Every time I try to run spotify on my Samsung Galaxy S4, all I get is a black screen with three white lines at the top left, which do nothing. That's it. And there seems to be no way to reach Spotify support. What now?? Thanks Linda

  • Casual Listener
  • Every time I try to run spotify on my Samsung Galaxy S4, all I get is a black screen with three white lines at the top left, which do nothing. That's it. And there seems to be no way to reach Spotify...
  • Marco
  • Community Legend
  • 770 Views
  • 2 replies
  • 0 likes
  • 770 Views
  • 2 replies
  • 0 likes

Sound stops working on my HTC One

Hi, I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on again. Right I can't listen to offline files, radio or anything. - Sound...

  • Casual Listener
  • Hi,    I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on agai...
  • duffusion
  • Regular
  • 1699 Views
  • 5 replies
  • 0 likes
  • 1699 Views
  • 5 replies
  • 0 likes

Deleting Profil

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscription not valid anymore. So I tried to subscribe again...

  • Newbie
  • Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscripti...
  • leon-suter
  • Newbie
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Solved!! Your Music shuffles ALL instead of just album or playlist - Android

Free user, and I'm fine with it shuffling, however I would at least like it to only shuffle within the album or playlist. I've added several playlists and albums to the 'Your Music' section I've noticed that I'll pick a playlist and then about 3-4 so...

  • Regular
  • Free user, and I'm fine with it shuffling, however I would at least like it to only shuffle within the album or playlist.   I've added several playlists and albums to the 'Your Music' sectio...
  • unkoolaidman
  • Regular
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

What the hell happened to my Your Music tracks on Android?

My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an APK and signing out/logging in.Spotify, seriously ple...

  • Casual Listener
  • My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an AP...
  • Peter__
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Low volume issues with GPS instructions :(

I use BT in my car for music and for GPS instructions. Spotify now dips the volume of the music and lets it continue to play while the GPS instructions are read out. However it takes the GPS instructions with it so they are dipped as low as the music...

  • Roadie
  • I use BT in my car for music and for GPS instructions.   Spotify now dips the volume of the music and lets it continue to play while the GPS instructions are read out. However it takes the G...
  • Daniel
  • Community Legend
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

karaoke tracks

As of today I can't find any backing tracks or karaoke versions. All I get is an error saying.. oops something went wrong. Have spotify removed them?

  • Visitor
  • As of today I can't find any backing tracks or karaoke versions. All I get is an error saying.. oops something went wrong. Have spotify removed them?
  • user-removed
  • Not applicable
  • 945 Views
  • 8 replies
  • 0 likes
  • 945 Views
  • 8 replies
  • 0 likes

Login suddenly fails on Android smartphone - the report "Unfortunately, Spotify has stopped” appears

Description Spotify suddenly stopped working on my Android smartphone. It has worked fine before, but suddenly one morning Spotify did not open and the message “Unfortunately, Spotify has stopped” appears on the screen. This has continued ever since ...

  • Casual Listener
  •   Description Spotify suddenly stopped working on my Android smartphone. It has worked fine before, but suddenly one morning Spotify did not open and the message “Unfortunately, Spotify has ...
  • japitkan
  • Casual Listener
  • 442 Views
  • 2 replies
  • 1 likes
  • 442 Views
  • 2 replies
  • 1 likes

Huge amounts of battery drain

I have a Nexus V running Android 4.4.2 with no rooting or other changes. When I run Spotify it generally drains about 15-20% of my battery per 30 minutes of music. I tried out Google Play Music and Beats Music. Both of them only drain about 2-3% of m...

  • Casual Listener
  • I have a Nexus V running Android 4.4.2 with no rooting or other changes. When I run Spotify it generally drains about 15-20% of my battery per 30 minutes of music. I tried out Google Play Music and B...
  • rafagiba
  • Newbie
  • 634 Views
  • 8 replies
  • 0 likes
  • 634 Views
  • 8 replies
  • 0 likes

[Android 4.4.2]Spotify pauses when volume is changed by rocker

Hello This issue has been replciated on both my phone (Samsung galaxy nexus (running CM 11), but on this phone the issue was present aswell on the Stock 4.1.2 ROM)). This behaviour is the same on my Girlfriends LG Nexus 4 (stock 4.4.2). The way to re...

  • Newbie
  • Hello   This issue has been replciated on both my phone (Samsung galaxy nexus (running CM 11), but on this phone the issue was present aswell on the Stock 4.1.2 ROM)). This behaviour is the ...
  • Peter__
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Login Failed..

I have my Spotify connected to my Facebook and every time I press the "Log in with Facebook" button, it says "Login failed." I've tried going through my Facebook on my phone and there isn't even an option to use Spotify, and I have also tried setting...

  • Casual Listener
  • I have my Spotify connected to my Facebook and every time I press the "Log in with Facebook" button, it says "Login failed." I've tried going through my Facebook on my phone and there isn't even an...
  • Merik
  • Community Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Solved!! *feature request* Star/unStar within the app

So in the few months I've been a Spotify Premium user the star/unstar functionality has been buried and then removed from the android app. Why? and, Can we have it back?

  • Regular
  • So in the few months I've been a Spotify Premium user the star/unstar functionality has been buried and then removed from the android app. Why? and, Can we have it back?
  • Pakillo73
  • Casual Listener
  • 1425 Views
  • 9 replies
  • 0 likes
  • 1425 Views
  • 9 replies
  • 0 likes

Solved!! Cannot log in on android

Hi! This morning I tried to play some music from my android device Samsung Galaxy SII. When I start the app I come to the log in screen and i click the "log in with facebook" button. Then the screen says "logging in" for a few seconds and then i come...

  • Newbie
  • Hi! This morning I tried to play some music from my android device Samsung Galaxy SII. When I start the app I come to the log in screen and i click the "log in with facebook" button.  Then the...
  • ethanmc2004
  • Casual Listener
  • 1581 Views
  • 3 replies
  • 0 likes
  • 1581 Views
  • 3 replies
  • 0 likes

Search history on Andriod

After the last update on the android app, the history disappeared and what I have searched on after the update is not being saved in the history. So no history at all, is this a bug or is the new version like this? Really want my search history

  • Casual Listener
  • After the last update on the android app, the history disappeared and what I have searched on after the update is not being saved in the history. So no history at all, is this a bug or is the new ver...
  • meahtenoha
  • Spotify
  • 19159 Views
  • 165 replies
  • 17 likes
  • 19159 Views
  • 165 replies
  • 17 likes

Using Radio with the new "Your Music" song list

Hey, I was wondering if we'll be able to use the radio feature based on all the songs in the song list saved in "Your Music"? I found it a great way of adding new music to my Starred playlist. This is mainly for use on Android but I also use the desk...

  • Regular
  • Hey,   I was wondering if we'll be able to use the radio feature based on all the songs in the song list saved in "Your Music"?    I found it a great way of adding new music to...
  • emjayar84
  • Regular
  • 708 Views
  • 2 replies
  • 0 likes
  • 708 Views
  • 2 replies
  • 0 likes

Your Music / Artists tab is empty when you select "Show only offlined content"

Not sure if this is a "feature" or a bug, but the Artists tab (on Android, latest app version 1.0.0.82) doesn't work the way I expect when I select "Show only offlined content". I have a relatively large number of albums synced to my device and when ...

  • Casual Listener
  • Not sure if this is a "feature" or a bug, but the Artists tab (on Android, latest app version 1.0.0.82) doesn't work the way I expect when I select "Show only offlined content".   I have a r...
  • Peter__
  • Community Legend
  • 1030 Views
  • 1 replies
  • 0 likes
  • 1030 Views
  • 1 replies
  • 0 likes

How to save offline spotify musics into external SD CARD

I use Xperia Z and I don't know how to save offline music into my sd card Pls help thxxx

  • Newbie
  • I use Xperia Z and I don't know how to save offline music into my sd card Pls help thxxx
  • Daniel
  • Community Legend
  • 612 Views
  • 3 replies
  • 0 likes
  • 612 Views
  • 3 replies
  • 0 likes

Force close on start (liborbit-jni-spotify.so)

Description Spotify force closes on start up. Logcat gives a stack trace (debug) which points to liborbit-jni-spotify.so as the suspect. Im pretty sure its kernel related (source here: https://github.com/daeiron/android_kernel_sony_apq8064) It would ...

  • Newbie
  • Description Spotify force closes on start up. Logcat gives a stack trace (debug) which points to liborbit-jni-spotify.so as the suspect. Im pretty sure its kernel related (source here: https://gi...
  • 951 Views
  • 0 replies
  • 0 likes
  • 951 Views
  • 0 replies
  • 0 likes