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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5589 Views

0 replies

7 likes

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bluetooth speaker connection

Since the update I am now unable to connect to my speakers they show as connected but no media is displayed, is there a way around this

Newbie

Since the update I am now unable to connect to my speakers they show as connected but no media is displayed, is there a way around this

user-removed

Not applicable

266 Views

1 replies

0 likes

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Solved!! Artist top tracks disappeared 1.0.0.82

When browsing, I tend to find an artist I haven't heard before with search and look through their list of top tracks. This list has disappeared with the most recent update.Has it gone for good, or has it moved somewhere non obvious. It was my most us...

Visitor

When browsing, I tend to find an artist I haven't heard before with search and look through their list of top tracks. This list has disappeared with the most recent update. Has it gone for good, o...

kbrooksc

Community Legend

387 Views

1 replies

0 likes

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Imported Starred to My Music but does not show up on phone

Hey Guys, So with this new implimentation of "My Music" I used the desktop app to import my starred tracks to "My Music" and it worked on my desktop application, but on my phone they are still only in starred tracks and the only songs that show up in...

Regular

Hey Guys, So with this new implimentation of "My Music" I used the desktop app to import my starred tracks to "My Music" and it worked on my desktop application, but on my phone they are still only i...

Lxr200

Regular

1164 Views

4 replies

0 likes

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Solved!! Spotify + Google Nav == Much too quite text to speech

Hi, So many people have complained to Google about their new design for audio focus. They removed the option to set navigation text to speech volume seperately from "media" volume. But what I've noticed is that after years of complaints, only some ap...

Regular

Hi,     So many people have complained to Google about their new design for audio focus.  They removed the option to set navigation text to speech volume seperately from "media" volu...

Eradicatore

Regular

4830 Views

3 replies

3 likes

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Solved!! Offline Playlists Won't Refresh

Hi, I am using Spotify on my Nexus 5 running 4.4.2. I subscribed to a few playlists on the phone and also created a few of my own by using the website. All of my playlists are checked as 'Available Offline' and are showing ont he phone. My issue is t...

Music Fan

Hi,   I am using Spotify on my Nexus 5 running 4.4.2.   I subscribed to a few playlists on the phone and also created a few of my own by using the website.   All of my play...

pepper_rhino

Music Fan

1425 Views

4 replies

0 likes

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The first song plays two times

When I start my spotify on Android (Nexus 5) The program shows a bar in the bottom with the song that was playing the last time, with a play button. I usally click on play just to get back were I was listen before ( really nice feature btw ). But the...

Newbie

When I start my spotify on Android (Nexus 5)  The program shows a bar in the bottom with the song that was playing the last time, with a play button. I usally click on play just to get back ...

172 Views

0 replies

0 likes

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v1.0.0.82 repeatedly attempts to reload my lists, then hangs

Ever since I updated to Spotify 1.0.0.82 this morning, I can't get the app to work properly on my Samsung Galaxy S5. I am running Android 4.4.2. I have plenty of available storage on both my phone and my SD card. The app works correctly as long as I ...

Regular

Ever since I updated to Spotify 1.0.0.82 this morning, I can't get the app to work properly on my Samsung Galaxy S5.  I am running Android 4.4.2.  I have plenty of available storage on both...

GhostX

Regular

1547 Views

2 replies

0 likes

1.0.0.82
hangs
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Solved!! Spotify Offline Isn't Working Anymore

As the title says.. My offline mode on my Samsung Galaxy S3 has stopped syncing and also on my laptop. If I touch/click Offline Mode it isn't syncing. I've got enough space in my laptop and my phone. Can anyone help me? (I'm using Spotify for 6 month...

Casual Listener

As the title says.. My offline mode on my Samsung Galaxy S3 has stopped syncing and also on my laptop. If I touch/click Offline Mode it isn't syncing. I've got enough space in my laptop and my phone....

RWGino_

Casual Listener

820 Views

2 replies

0 likes

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spotify turns down volume on other apps

This is new to the last update or 2: When another app played sound, spotify used to pause until the other app shut up. Great, as I used Spotify and my navigation app simultaneously while driving. Now it keeps playing, but both apps are at a lower vol...

Visitor

This is new to the last update or 2:   When another app played sound, spotify used to pause until the other app shut up.  Great, as I used Spotify and my navigation app simultaneously w...

Peter__

Community Legend

2858 Views

1 replies

0 likes

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Solved!! Login Fails But Continues To Playlist

Description Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then intermittently it returns to Login screen for a few se...

Casual Listener

Description Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then i...

Bebeau89

Newbie

4474 Views

33 replies

1 likes

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Spotify angehalten - Android 4.4.2

Hallo, erhalte mittlerweile auf meinem S4 nach dem öffnen von Spotify die meldung "Spotify angehalten" habe bereits mehrfach neu installiert jedoch löst sich das problem nicht.Bekomm es einfach nicht hin das ichs mal wieder ordentlich nutzen kann! Ha...

Newbie

Hallo, erhalte mittlerweile auf meinem S4 nach dem öffnen von Spotify die meldung "Spotify angehalten" habe bereits mehrfach neu installiert jedoch löst sich das problem nicht. Bekomm es einfach nic...

user-removed

Not applicable

16778 Views

9 replies

4 likes

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mark album as favourite or rate it

hi all, would like the option to mark an album i have saved in my music as a favourite, or rate it i have asked spotify support and this isnt supported .... yet .... i hope cheers dan

Visitor

hi all, would like the option to mark an album i have saved in my music as a favourite, or rate it i have asked spotify support and this isnt supported .... yet .... i hope 🙂 cheers dan

203 Views

0 replies

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Free but not working ?

So the new update claims that spotify IS available free on mobile devices ? However, on my windows phone however, it is not. Every time I start it, requires a new login. After login, claims that I need a premium account to use. Even if I dont click o...

Music Fan

So the new update claims that spotify IS available free on mobile devices ? However, on my windows phone however, it is not. Every time I start it, requires a new login. After login, claims that ...

PJFRY

Music Fan

492 Views

5 replies

0 likes

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Solved!! Spotify not working on Samsung 3 mini

Spotify is just not working on my Samsung S3 mini. When I'm not on wifi songs take between 10 and 25 seconds to start that's if the tracks I've downloaded are available, most of the tracks when off-line are marked as 'not available' When I'm back on ...

Regular

Spotify is just not working on my Samsung S3 mini.  When I'm not on wifi songs take between 10 and 25 seconds to start that's if the tracks I've downloaded are available, most of the tracks...

kenyard

Casual Listener

1130 Views

3 replies

0 likes

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How can i arrange my playlist in a new order on my android phone??

This has been impossible and a pain since the first day i used android and spotify. How can i arrange my playlist in a new order on my android phone?? I want to arrange them in a better order rather than newest at the top (or Bottom as it used to be)...

Regular

This has been impossible and a pain since the first day i used android and spotify. How can i arrange my playlist in a new order on my android phone?? I want to arrange them in a better order ra...

Peter__

Community Legend

606 Views

3 replies

1 likes

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How can I add whole album to existing playlist to V1.0.0.82 Andriod???

I am a premium user, how on earth can I add whole album to existing playlist to V1.0.0.82 Andriod??? It appears to be totally absent! Keps

Regular

I am a premium user, how on earth can I add whole album to existing playlist to V1.0.0.82 Andriod??? It appears to be totally absent!   Keps

whitevink

Newbie

7454 Views

13 replies

2 likes

Android
existing album
v1.0.0.82
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[HELP] Random Not Working

Hi, Is it me or everytime I play my lists with "Random" option on, I heard the same songs and I missed lot of them which are never played? Random seems just a pre-defined list of songs and the rest are discarded... I know in random which is going to ...

Music Fan

Hi,   Is it me or everytime I play my lists with "Random" option on, I heard the same songs and I missed lot of them which are never played? Random seems just a pre-defined list of songs a...

230 Views

0 replies

0 likes

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0.7.9 update still a problem

Please get a new update...there are so many bad features on this one!!! Most importantly it crashes and the music stops mid song...the search bar wont work so you can't even look for new music.. And why did you do away with the Discover feature? The ...

Regular

Please get a new update...there are so many bad features on this one!!! Most importantly it crashes and the music stops mid song...the search bar wont work so you can't even look for new music.. And ...

llj

Regular

364 Views

2 replies

0 likes

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can't see my top lists for songs on mobile (android)

since the new android update i wasn't able to view my top played songs from my profile. I can only see top artists on my profile. i would like to have this feature back since i used it very much. Please respond. kind regards: long time mobile user

Casual Listener

since the new android update i wasn't able to view my top played songs from my profile. I can only see top artists on my profile. i would like to have this feature back since i used it very much. &...

Peter__

Community Legend

429 Views

1 replies

0 likes

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  • 0 likes