Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111148 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223659 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
580817 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478267 Views
577 replies
40 likes
Hi! My Spotify account is having troubles to log in. I'm using the Facebook credentials to log in. It says that I'm log in from a different country. I need help. I don't know how to fix it. ..
Hi! My Spotify account is having troubles to log in. I'm using the Facebook credentials to log in. It says that I'm log in from a different country. I need help. I don't know how to fix it. ..
286 Views
0 replies
0 likes
I just noticed that spotify has been downloading my songs while I'm on 4G even though I have the option turned off. Doesn't help that I have it set to extreme quality too. So now I my data charges are skyrocketing. It used to only download when my pl...
I just noticed that spotify has been downloading my songs while I'm on 4G even though I have the option turned off. Doesn't help that I have it set to extreme quality too. So now I my data charges ar...
Casual Listener
988 Views
7 replies
0 likes
Hi there, I have a problem since yesterday, it is impossible for me to add new artists or albums to the "my music" section. Whenever i click to save them, it "unclicks" automatically or stay for just a few minutes before disappearing from "my music" ...
Hi there, I have a problem since yesterday, it is impossible for me to add new artists or albums to the "my music" section. Whenever i click to save them, it "unclicks" automatically or st...
Not applicable
1027 Views
6 replies
0 likes
Is there any way for Spotify to make an updaten in wich it's possible to freely move tracks up and down in your playlistThis would be a great functionality, instead of removing them and re-adding them in the order of your choice.Waiting for the day t...
Is there any way for Spotify to make an updaten in wich it's possible to freely move tracks up and down in your playlist This would be a great functionality, instead of removing them and re-adding...
Community Legend
620 Views
1 replies
0 likes
Hi. I used the android app for Spotify and signed up with Facebook. The thing is my username became just numbers when it should be my FB username or maybe allow me to pick what username I want. I emailed support and they said the only thing to solve ...
Hi. I used the android app for Spotify and signed up with Facebook. The thing is my username became just numbers when it should be my FB username or maybe allow me to pick what username I want. I ema...
Community Legend
970 Views
4 replies
0 likes
Hola, tengo mi cuenta spotify premium y asociada en facebook, pero al momento de que me buscan mis amigos con mi nombre en el buscador, no les aparezco :/, en cambio si busco a uno de ellos si salgo ? a que se debe?
Hola, tengo mi cuenta spotify premium y asociada en facebook, pero al momento de que me buscan mis amigos con mi nombre en el buscador, no les aparezco :/, en cambio si busco a uno de ellos si salgo ...
735 Views
0 replies
0 likes
While using Spotify on my Samsung notepro12.2 any email that I receive interrupts the playback for a couple of secs. (Playback sound drops) Really annoying. Can any one tell me how stop this happening please. Thanks. Rob.
While using Spotify on my Samsung notepro12.2 any email that I receive interrupts the playback for a couple of secs. (Playback sound drops) Really annoying. Can any one tell me how stop thi...
Community Legend
387 Views
1 replies
0 likes
I would like to deactivate my account
I would like to deactivate my account
Community Legend
326 Views
1 replies
0 likes
Apperantly, it is possible to view friend's top 5 songs when using an Ipad. Within the last ~5 months it was possible to view friend's top tracks on my Samsung Galaxy (I want to say it was top 10) but this functionality has since been removed. My que...
Apperantly, it is possible to view friend's top 5 songs when using an Ipad. Within the last ~5 months it was possible to view friend's top tracks on my Samsung Galaxy (I want to say it was top 10) bu...
298 Views
0 replies
0 likes
Not the first time this has happened. I recently started my iphone (which I hadn't used in a while), and all the off-line songs have been deleted on my Samsung s4 and tab3. Many gigabytes of data are currently being re downloaded and also a few hundr...
Not the first time this has happened. I recently started my iphone (which I hadn't used in a while), and all the off-line songs have been deleted on my Samsung s4 and tab3. Many gigabytes of dat...
Newbie
2182 Views
3 replies
0 likes
Hi! Firstly I apologise for my bad english.http://imgur.com/kQ3DS5wSo when I launch app I just get a blank black screen. Any ideas how to fix? I have a LG G Flex
Hi! Firstly I apologise for my bad english. http://imgur.com/kQ3DS5w So when I launch app I just get a blank black screen. Any ideas how to fix? I have a LG G Flex
350 Views
0 replies
0 likes
Having an issue with spotify on all my android devices, Samsung s5, s4, tabpro 8.4 and nexus 7 gen 2 The output volume via any output is a lot lower than other applications, is there anyway to change this ? I had a similar issue on the PC and I was a...
Having an issue with spotify on all my android devices, Samsung s5, s4, tabpro 8.4 and nexus 7 gen 2 The output volume via any output is a lot lower than other applications, is there anywa...
Community Legend
760 Views
1 replies
0 likes
HiDownloaded Spotimote thé other day. When I started the app it asks me for my Spotify user credentials. Why would the app need that? I dont feel comfortable giving that to a third party applikation which Spotify has not even mentioned on the list of...
Hi Downloaded Spotimote thé other day. When I started the app it asks me for my Spotify user credentials. Why would the app need that? I dont feel comfortable giving that to a third party applikatio...
Casual Listener
2110 Views
7 replies
0 likes
Hey, I am a Spotify Premium user. I just downloaded Spotimote and it works just fine. I am not to play local files that are part of my playlists though. Is there any way around this?
Hey, I am a Spotify Premium user. I just downloaded Spotimote and it works just fine. I am not to play local files that are part of my playlists though. Is there any way around this?
364 Views
0 replies
0 likes
Is it possible to rearrange the order of tracks on my android phone? I can do it on my desktop but not my phone or tablet.
Is it possible to rearrange the order of tracks on my android phone? I can do it on my desktop but not my phone or tablet.
Community Legend
684 Views
1 replies
0 likes
hi all, ive noticed this a few times - select album from the dots button when playing a track and it tends to give a list of albums rather than the related album i realise that sometimes there wont be an album maybe, but it should say so in this case...
hi all, ive noticed this a few times - select album from the dots button when playing a track and it tends to give a list of albums rather than the related album 😕 i realise that someti...
244 Views
0 replies
0 likes
in my android version 4.1.2, all the songs that i had saved are missing. In my windows version they are there....what can i do?
in my android version 4.1.2, all the songs that i had saved are missing. In my windows version they are there....what can i do?
Community Legend
629 Views
5 replies
0 likes
Sony Xperia Z1 upgraded spotify a couple of months ago ever since then I get a black screen have re installed Desktop works fine but I use it mainly for music in the car Really I am paying for premium and cant use it I am about to cancel my subscript...
Sony Xperia Z1 upgraded spotify a couple of months ago ever since then I get a black screen have re installed Desktop works fine but I use it mainly for music in the car Really I a...
Community Legend
437 Views
1 replies
0 likes
HTC M8. Latest version of Spotify (Premium). A number of albums downloaded locally ok - and they play ok, once added to the queue. If I pause Spotify and switch to other Android apps, at some point Spotify gets killed by the Android (typical for Andr...
HTC M8. Latest version of Spotify (Premium). A number of albums downloaded locally ok - and they play ok, once added to the queue. If I pause Spotify and switch to other Android apps, at s...
359 Views
0 replies
0 likes
I am not able to add music to "my music" anymore in my android. I select the "+" burton, but the song doesn't appear in "my music" and when I search it again, it is not saved in any playlist. Is there a limit?
I am not able to add music to "my music" anymore in my android. I select the "+" burton, but the song doesn't appear in "my music" and when I search it again, it is not saved in any playlist. Is the...
Casual Listener
381 Views
1 replies
0 likes
