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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6061 Views

0 replies

7 likes

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spotify seaeching not working on android 3.2

nothing that work or change. textboard also

Regular

nothing that work or change. textboard also

discoikungshamn

Spotify Legend

817 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Bug when viewing album queue

See screenshot. Using a Nexus 5. http://imgur.com/JQspbQ8

Casual Listener

See screenshot. Using a Nexus 5. http://imgur.com/JQspbQ8

Peter__

Community Legend

365 Views

1 replies

0 likes

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Solved!! Cant see what user contributed to a shared playlist.

Ive recently Changed from an Iphone to Android and one thing thats bugging me is that i cant see which one of my friends put what tune into a shared playlist that i created. I have to go onto the laptop or back to my Iphone. I was hoping this would g...

Casual Listener

Ive recently Changed from an Iphone to Android and one thing thats bugging me is that i cant see which one of my friends put what tune into a shared playlist that i created. I have to go onto the lap...

Peter__

Community Legend

471 Views

1 replies

0 likes

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  • 1 replies
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Reordering songs in playlists - is this possible?

On the desktop app I can reorder songs in my playlist. I usually put them in the order I like listening to them. I can't find a way to do this on the android app. Is this just a key missing feature or am I just not seeing how to do it. Is it possible...

Casual Listener

On the desktop app I can reorder songs in my playlist.  I usually put them in the order I like listening to them.  I can't find a way to do this on the android app.  Is this just a key...

Joemommaspotify

Roadie

569 Views

4 replies

0 likes

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Mobile App doesn't pause music on incoming call

I am using Spotify on my Nexus 5 (Android 4.4.2) When I have an incoming call, Spotify does not pause the music or lower the volume.... I thought this was a basic feature, as other media players do that Am I missing something?

Regular

I am using Spotify on my Nexus 5 (Android 4.4.2)   When I have an incoming call, Spotify does not pause the music or lower the volume....   I thought this was a basic feature, as ot...

TheSeeker

Gig Goer

3855 Views

8 replies

0 likes

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bug

Theres a bug on my spotify. The filter is gone on my playlist section.

Visitor

Theres a bug on my spotify. The filter is gone on my playlist section.

dinomight

Spotify Star

318 Views

1 replies

0 likes

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  • 1 replies
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Android Downloaded Playlists

In the old version of spotify mobile there was an option to show only downloaded playlists. Has this option been removed from the latest update. If not please could you show me where it is. Many thanks

Visitor

In the old version of spotify mobile there was an option to show only downloaded playlists. Has this option been removed from the latest update. If not please could you show me where it is.  M...

Peter__

Community Legend

537 Views

4 replies

0 likes

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Buggy Widget

Hi, I noticed that every once in a while, the widget would bug out and look like this: This hapens both on my Nexus 5 running 4.4.2 and on my girlfriend's Note III running 4.4.2. If I hit the CD cover pic and the app starts, and then I back out the w...

Music Fan

Hi,   I noticed that every once in a while, the widget would bug out and look like this:     This hapens both on my Nexus 5 running 4.4.2 and on my girlfriend's Note III...

312 Views

0 replies

0 likes

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Speicher angeblich "voll"

Hi,
Ich kann wegen angeblich vollem Speicher nicht mehr Lieder in den offline Modus laden.

Dabei werden diese doch garnicht wirklich auf meinem Handy abgespeichert...Habe mich schon öfters neu angemeldet. Außerdem den Support kontaktiert und dort sag...

Casual Listener

Hi, <br>Ich kann wegen angeblich vollem Speicher nicht mehr Lieder in den offline Modus laden. <br><br>Dabei werden diese doch garnicht wirklich auf meinem Handy abgespeichert...Hab...

1212 Views

0 replies

1 likes

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Spotify thinks it's offline after a few seconds and restarts

Hello, I got the latest Spotify App on a unrooted Nexus 5 (Android 4.4.2). Since the new update, after a few (random) seconds Spotify thinks it is offline and restarts (registration screen shows up for a short time, about 1 second, then the UI resets...

Newbie

Hello,   I got the latest Spotify App on a unrooted Nexus 5 (Android 4.4.2). Since the new update, after a few (random) seconds Spotify thinks it is offline and restarts (registration screen...

Peter__

Community Legend

439 Views

1 replies

0 likes

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  • 1 replies
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How to turn player off?

How do I turn the player off, on a Galaxy tab? How do I shut it down? And how do I listen through Chrone by logging in? Where to click? Roland And why is it so complicated even to find out how to post in the community...?

Music Fan

How do I turn the player off, on a Galaxy tab? How do I shut it down?  And how do I listen through Chrone by logging in? Where to click?     Roland   And why is it so ...

rolllex

Music Fan

468 Views

2 replies

0 likes

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Can't log in through Facebook with android

So I just got a new HTC and when I tried to log in to spotify through facebook, which has always worked in the past on other devices, it wouldn't work. The first time it loaded and then said something along the lines of "spotify would like to access ...

Casual Listener

So I just got a new HTC and when I tried to log in to spotify through facebook, which has always worked in the past on other devices, it wouldn't work. The first time it loaded and then said someth...

Joe

Community Legend

2998 Views

5 replies

0 likes

Android
Facebook
Help
htc
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Dont see two way communication in messages

When using desktop app, if i look at a conversation, i can see both my shared songs and the other persons shared songs to me. On Android, I only see the other persons shared somgs to me. Is this expected behavior or a bug?

Visitor

When using desktop app, if i look at a conversation, i can see both my shared songs and the other persons shared songs to me. On Android, I only see the other persons shared somgs to me. Is this...

Peter__

Community Legend

324 Views

1 replies

0 likes

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Solved!! See only offline playlists

There used to be a simple way to only see playlists that I've downloaded to my phone. I can't figure out how to do that with the new version and I can't find anything about it on the website.

Casual Listener

There used to be a simple way to only see playlists that I've downloaded to my phone. I can't figure out how to do that with the new version and I can't find anything about it on the website.

dinomight

Spotify Star

15330 Views

3 replies

0 likes

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Scroll bug on Android

I've been using the new update a while now and i noticed a bug (I think) on the blue scroll slider. If you take a look at the first image you can see the blue scroll bar in the top right corner. First of all it seems to be postitioned in a very odd p...

Roadie

I've been using the new update a while now and i noticed a bug (I think) on the blue scroll slider.   If you take a look at the first image you can see the blue scroll bar in the top right c...

Rety

Casual Listener

748 Views

3 replies

2 likes

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Queue Bug

Last night I was hanging outside listening to an album and decided to queue up the next album. Worked fine. That album was coming to an end so I queued up another album. Well the album I was currently listening to ended up being queued a dozen times....

Roadie

Last night I was hanging outside listening to an album and decided to queue up the next album. Worked fine. That album was coming to an end so I queued up another album. Well the album I was currentl...

Daniel

Community Legend

752 Views

3 replies

1 likes

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Solved!! Your Music shuffles ALL instead of just album or playlist - Android

Free user, and I'm fine with it shuffling, however I would at least like it to only shuffle within the album or playlist. I've added several playlists and albums to the 'Your Music' section I've noticed that I'll pick a playlist and then about 3-4 so...

Regular

Free user, and I'm fine with it shuffling, however I would at least like it to only shuffle within the album or playlist.   I've added several playlists and albums to the 'Your Music' sectio...

unkoolaidman

Regular

642 Views

2 replies

0 likes

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Album cover art always needs to download

I am not sure if this is a bug or a "feature" but almost every other time I pull up my playlists the app has lost all of the cover art for each album and needs to redownload them all. This is very annoying because I have to wait until each cover art ...

Casual Listener

I am not sure if this is a bug or a "feature" but almost every other time I pull up my playlists the app has lost all of the cover art for each album and needs to redownload them all. This is very an...

Seabass4life

Casual Listener

1355 Views

3 replies

0 likes

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What the hell happened to my Your Music tracks on Android?

My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an APK and signing out/logging in.Spotify, seriously ple...

Casual Listener

My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an AP...

Peter__

Community Legend

425 Views

1 replies

0 likes

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Solved!! Downloaded File Location on Android

Hi, Where are the playlist/downlods stored on an Android (S3 Mini)? I have downloaded a playlist, which I then deleted on the desktop version. When I go back in Spotify on Android, it's no longer there but not sure if the files remain, so I want to l...

Casual Listener

Hi, Where are the playlist/downlods stored on an Android (S3 Mini)?   I have downloaded a playlist, which I then deleted on the desktop version.   When I go back in Spotify on A...

Joe

Community Legend

82908 Views

7 replies

0 likes

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  • 7 replies
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