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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4113 Views

0 replies

6 likes

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Spotify logs me out.

I use Facebook to sign in to Spotify. I have premium. I mostly use Spotify on my phone. Several times throughout the day, often in the middle of listening to a song, it logs out. This makes it impossible to keep anything downloaded (my entire point o...

Regular

I use Facebook to sign in to Spotify. I have premium. I mostly use Spotify on my phone. Several times throughout the day, often in the middle of listening to a song, it logs out. This makes it imposs...

Joe

Community Legend

402 Views

2 replies

0 likes

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Album is missing on android version

Mastodon album Once more around the sun is ok at web player, but when u open the album on android, it just show 2 of the 11 songs.

Regular

Mastodon album Once more around the sun is ok at web player, but when u open the album on android, it just show 2 of the 11 songs.

gandour

Regular

591 Views

6 replies

0 likes

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Cannot access to My Songs in the android app [Solved]

I have many songs saved to "My songs" in the web player and the Linux desktop player (both are synchronized well), but when I go to "My songs" in the Android app, there isn't any song.This is a bug? I'm not want to search and save the songs again in ...

Regular

I have many songs saved to "My songs" in the web player and the Linux desktop player (both are synchronized well), but when I go to "My songs" in the Android app, there isn't any song. This is a bug...

Peter__

Community Legend

395 Views

1 replies

0 likes

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Playlists pretend to sync, then wont play songs, then go away

I've paid for Spotify for over a year now and in general have loved it. In my opinion, though, the only reason for really paying for it is Offline mode, yet since this last update I've been having serious issues with Spotify. Before the update, the a...

Casual Listener

I've paid for Spotify for over a year now and in general have loved it. In my opinion, though, the only reason for really paying for it is Offline mode, yet since this last update I've been having se...

Peter__

Community Legend

323 Views

1 replies

0 likes

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songs from an album refusing to play

When I first got my spotify account, I created different stations from different artists on my android phone including reggaeton artists Baby Rasta y Gringo. One of the albums that I liked so much from them was Los Duros. It used to work and always p...

Newbie

When I first got my spotify account, I created different stations from different artists on my android phone including reggaeton artists Baby Rasta y Gringo. One of the albums that I liked so mu...

Daniel

Community Legend

323 Views

1 replies

0 likes

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cannot download spotify for android

Hi, I am currently in the US for an extended period, although I live in a country where spotify is not available yet. I downloaded it fine on my PC, but I cannot do so on my Android phone. I get a message from the app store that spotify is not availa...

Newbie

Hi, I am currently in the US for an extended period, although I live in a country where spotify is not available yet. I downloaded it fine on my PC, but I cannot do so on my Android phone. I get a me...

Daniel

Community Legend

820 Views

2 replies

0 likes

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Local songs from my PC are not downloaded to my Samsung Galaxy S3

The songs Spotify is offering are being downloaded perfectly. When I want to play the songs from my PC on my phone it says the title is not available. Below the local song it say: Loading... - Loading... Please help!

Casual Listener

The songs Spotify is offering are being downloaded perfectly. When I want to play the songs from my PC on my phone it says the title is not available.   Below the local song it say: Loading....

Daniel

Community Legend

491 Views

3 replies

0 likes

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My premium has downgraded to free.

Hi,I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with spotify that you are trying to fix.Can you please tell me ...

Newbie

Hi, I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with spo...

Richard

Community Legend

2938 Views

6 replies

0 likes

downgraded
Free
Premium
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I know the SD card offline storage has many fixes but none are working...

I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system and everything else (app data etc) and 5gb for ever...

Casual Listener

I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system ...

redmiuser

Regular

669 Views

2 replies

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Why can't Spotify fix our problems???

Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now

Roadie

Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now😞😞😞😞😞😞😞😞😞...

Merik

Community Legend

473 Views

1 replies

0 likes

Help me!
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Solved!! Spotify no longer working with my Galaxy S3

Hi... I've been using and loving Spotify as a premium member for a while now. Unfortunately, I was prompted to upload the new version of Spotify and ever since doing so have encountered more problems than it's worth: 1) It stops working. 2) won't dow...

Casual Listener

Hi...   I've been using and loving Spotify as a premium member for a while now.  Unfortunately, I was prompted to upload the new version of Spotify and ever since doing so  have en...

NatWilliams504

Casual Listener

2130 Views

2 replies

0 likes

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Solved!! More than 1 device

Hello. I do not speak english, so i am very sorry if you do not understand. Well, I have a question... If I have Spotify Premium, can I have more than 1 device using it at the same time? (Can I listen music in the 2 devices at the same time?) I am so...

Visitor

Hello. I do not speak english, so i am very sorry if you do not understand.   Well, I have a question... If I have Spotify Premium, can I have more than 1 device using it at the same time? (...

Peter__

Community Legend

467 Views

1 replies

0 likes

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Solved!! Is there a way to not synch all my albums?

Hey everyone,Right now Spotify tries to sync all "my music" regardless of weither I've made it available for offline listening. This is not really helpfull as my phone has nowhere near enough memory to hold all those albums. This leaves me with 2 que...

Newbie

Hey everyone, Right now Spotify tries to sync all "my music" regardless of weither I've made it available for offline listening. This is not really helpfull as my phone has nowhere near enough mem...

blake

Community Legend

384 Views

1 replies

0 likes

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Solved!! Google Play update stopped access to Spotify on my Android device whilst travelling overseas

Google Play update stopped access to Spotify on my Android device whilst travelling overseas I have a premium account in Switzerland. I am travelling and using the device in Rwanda. Google Play will not allow download of Spotify in Rwanda. Please hel...

Casual Listener

Google Play update stopped access to Spotify on my Android device whilst travelling overseas   I have a premium account in Switzerland.   I am travelling and using the device in Rwa...

tomtofield

Casual Listener

589 Views

2 replies

0 likes

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Solved!! Nexus 5 not tracking Spotify data usage

Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. I’ve been listening to it all morning and it “says” ...

Regular

Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. ...

amlamarra

Casual Listener

1215 Views

8 replies

0 likes

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STUPID SPOTIFY UPDATE WITH NEW APP LEFT 5 GIGS OF NONSENSE ON MY PHONE.

I only have 15 gigs on my phone. all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching. AND YES I have gone through settings and deleted catche and oth...

Newbie

I only have 15 gigs on my phone.  all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching.  ...

Daniel

Community Legend

473 Views

2 replies

0 likes

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Tracks appear to download correctly when blocked by internet filter

When I am at home on my wifi, and I download songs to my device everything works great. When connected to my work's wifi, tracks seem to download successfully, but these tracks do not play audio when played. The song will appear to play, ie the track...

Casual Listener

When I am at home on my wifi, and I download songs to my device everything works great.    When connected to my work's wifi, tracks seem to download successfully, but these tracks do no...

MichelleBrussel

Casual Listener

529 Views

2 replies

0 likes

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Spotify wont play from downloaded playlists like before

After last update, something has gone either very wrong or I have missed out on something.. When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online. This saved me for a lot of gb used, and furtermore a more fr...

Newbie

After last update, something has gone either very wrong or I have missed out on something..   When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online...

Peter__

Community Legend

294 Views

1 replies

0 likes

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Solved!! Audio effects turn off for no reason.

(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas why or is it just a bug?

Casual Listener

(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas ...

Peter__

Community Legend

620 Views

1 replies

0 likes

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Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can play a track so this proves that I have WIFI access.

Newbie

I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can pla...

h4ppye

Casual Listener

3358 Views

5 replies

4 likes

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  • 4 likes