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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42175 Views
  • 65 replies
  • 25 likes
  • 42175 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877848 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877848 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26325 Views
  • 4 replies
  • 0 likes
  • 26325 Views
  • 4 replies
  • 0 likes

option to add whole albums into playlist

Whenever i want to check out an album before comitting to putting it my music collection..i like to put it to my "check this out" list...however the only option right now is to save the album as a playlist in itself..please make the option to make it...

  • Regular
  • Whenever i want to check out an album before comitting to putting it my music collection..i like to put it to my "check this out" list...however the only option right now is to save the album as a pl...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Local files do not show under Songs, Albums or Artists sections

Local files do not show under Songs, Albums or Artists sections on the app - only under the playlist they were synced by. This seems to be related to https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Your-music-Local-files-not-in-Songs-Albu...

  • Casual Listener
  • Local files do not show under Songs, Albums or Artists sections on the app - only under the playlist they were synced by. This seems to be related to https://community.spotify.com/t5/Help-D...
  • Peter__
  • Community Legend
  • 1576 Views
  • 1 replies
  • 7 likes
  • 1576 Views
  • 1 replies
  • 7 likes

Serious issues with samsung galaxy s4

When I use headphones and start spotfy, after a little while, google now pops in and songs start to play randomly and for a few seconds. I tried disabling google services and this still happens. I even uninstalled and reinstalled the app. It's quite ...

  • Newbie
  • When I use headphones and start spotfy, after a little while, google now pops in and songs start to play randomly and for a few seconds. I tried disabling google services and this still happens. I ev...
  • kbrooksc
  • Community Legend
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

How to delete account on Android phone

I downloaded spotify on my android device, and accidentally started a 7 day free trial. It says that after 7 days, my phone company will bill me monthly. I called them but they didnt know anything about it. If i delete the app, will that cancel the f...

  • Newbie
  • I downloaded spotify on my android device, and accidentally started a 7 day free trial. It says that after 7 days, my phone company will bill me monthly. I called them but they didnt know anything ab...
  • Peter__
  • Community Legend
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes

Sound issues

Since the update I have been getting serious issues with sound levels being far to low.I have turnt of sound eq. This gives a slight boost but still only about what other music apps are like on 6 to 8. Turning on eq then pushing all bars to +15 db is...

  • Casual Listener
  • Since the update I have been getting serious issues with sound levels being far to low. I have turnt of sound eq. This gives a slight boost but still only about what other music apps are like on 6 ...
  • dbleacy
  • Casual Listener
  • 489 Views
  • 4 replies
  • 0 likes
  • 489 Views
  • 4 replies
  • 0 likes

Show only offline content does not include downloaded local files

When I select a filter to show only offline content in my music it shows the album as being available but when I go into it, there is no music. However, when I turn off the filter and find the album again, all of the music is there. These are local f...

  • Casual Listener
  • When I select a filter to show only offline content in my music it shows the album as being available but when I go into it, there is no music. However, when I turn off the filter and find the album ...
  • Peter__
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

unable to add Album to existing playlist in android app

Not everyone has PCs, this should be addressed! You can do in on pc, but not android. This sometimes means adding thousands of songs one by one instead of 15-20 at a time. Are there any plans to add this functionality back?

  • Newbie
  • Not everyone has PCs, this should be addressed! You can do in on pc, but not android. This sometimes means adding thousands of songs one by one instead of 15-20 at a time. Are there any plans to add ...
  • Daniel
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't download music

Hello. I have had spotify premium forna few months now. I'm running it on my galaxy s4, this is the only device I have, I am nowhere near the download limit. I have just installed the kitkat software update if that helps? Thanks.

  • Regular
  • Hello. I have had spotify premium forna few months now. I'm running it on my galaxy s4, this is the only device I have, I am nowhere near the download limit. I have just installed the kitkat software...
  • ljb_1992
  • Casual Listener
  • 1194 Views
  • 11 replies
  • 0 likes
  • 1194 Views
  • 11 replies
  • 0 likes

Solved!! Can't download music to Android phone or tablet

I am having trouble downloading certain songs to my phone and tablet from my computer. I have a Premium account, and downloaded playlists work fine on my computer, but I have a lot of local files included in some of them. Most of these songs wont dow...

  • Casual Listener
  • I am having trouble downloading certain songs to my phone and tablet from my computer. I have a Premium account, and downloaded playlists work fine on my computer, but I have a lot of local files inc...
  • ljb_1992
  • Casual Listener
  • 17359 Views
  • 10 replies
  • 0 likes
  • 17359 Views
  • 10 replies
  • 0 likes

Download local files - free account

Hi, It's been a while since I've used spottify, since It didn't synced my local files. I recenly decided to try it again, but still without any luck. Now i know about the free shuffle option, but my question (or suggestion?) remains: On a FREE user a...

  • Regular
  • Hi,   It's been a while since I've used spottify, since It didn't synced my local files. I recenly decided to try it again, but still without any luck. Now i know about the free shuffle op...
  • Xzenor
  • Music Fan
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Solved!! Weird ad about a bomb accident in Sportify Premium

This morning I was taking a shower with Spotify on. (Wireless speaker and phone in other room) But after a couple of songs this weird 'ad' comes up. A women talking in bad English how she lost an eye because of a bomb. After the weird story my playli...

  • Casual Listener
  • This morning I was taking a shower with Spotify on. (Wireless speaker and phone in other room) But after a couple of songs this weird 'ad' comes up. A women talking in bad English how she lost an eye...
  • Merik
  • Community Legend
  • 656 Views
  • 4 replies
  • 0 likes
  • 656 Views
  • 4 replies
  • 0 likes

Device not showing up on windows 8.1, also songs wont sync on phone over Wi-Fi

Pc has OS 8.1 pro, and my phone is LG Optimus G Pro with android version 4.1.2 I have been on the forums for awhile and have tried every solution found. ranging from deleting all info from phone, to turning off my firewall and anti-virus. Any help wo...

  • Casual Listener
  • Pc has OS 8.1 pro, and my phone is LG Optimus G Pro with android version 4.1.2   I have been on the forums for awhile and have tried every solution found. ranging from deleting all info from...
  • Bizzuh
  • Casual Listener
  • 768 Views
  • 6 replies
  • 0 likes
  • 768 Views
  • 6 replies
  • 0 likes

Solved!! Spotify mobile refuses to download music, after 12 or so tracks.

Hey team. Firstly can I say I abolutely love your product, I think the ten dollars a month I pay for it is the best investment I make. It is the knees of the bee. However, lately I have been having a lot of trouble using the spotify app with my new p...

  • Regular
  • Hey team. Firstly can I say I abolutely love your product, I think the ten dollars a month I pay for it is the best investment I make. It is the knees of the bee.   However, lately I have ...
  • JonoNZ
  • Regular
  • 922 Views
  • 13 replies
  • 0 likes
  • 922 Views
  • 13 replies
  • 0 likes

Login/playback issues on Nexus 5

Login on with Facebook, get 'login failed' message but it still logs in. If I play a song, it plays for 4-9 seconds then the sound stops though it looks like its still playing. Also keeps crashing back to the login page, then back to the opening page...

  • Newbie
  • Login on with Facebook, get 'login failed' message but it still logs in. If I play a song, it plays for 4-9 seconds then the sound stops though it looks like its still playing. Also keeps crashing ba...
  • Peter__
  • Community Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Freezing/unresponsive navigating the app.

Over the last few updates spotify has become very frustrating to use. The app seems to freeze or become unreponsive while just navigating play lists. Even in offline mode trying to open a list that is made available offline can cause it to freeze. So...

  • Music Fan
  • Over the last few updates spotify has become very frustrating to use.  The app seems to freeze or become unreponsive while just navigating play lists.  Even in offline mode trying to open a...
  • kandlclark
  • Music Fan
  • 436 Views
  • 2 replies
  • 0 likes
  • 436 Views
  • 2 replies
  • 0 likes

can't select download

..other than from playlist view. This new version seems like a downgrade with an ugly and annoying huge shuffle button (I never shuffle).

  • Casual Listener
  • ..other than from playlist view. This new version seems like a downgrade with an ugly and annoying huge shuffle button (I never shuffle).
  • Joe
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Android app on Galaxy S4 shows songs playing on other devices

I'm not sure if this is a normal behavior, but it's incredibly annoying. On my Galaxy S4 (newest OS version and Spotify app version), when Spotify is used on my iPhone, iPad, Roku, etc, the Galaxy S4 turns on the Spotify notification and shows me eve...

  • Newbie
  • I'm not sure if this is a normal behavior, but it's incredibly annoying. On my Galaxy S4 (newest OS version and Spotify app version), when Spotify is used on my iPhone, iPad, Roku, etc, the Galaxy S4...
  • Joe
  • Community Legend
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

How to get rid of the annoying SHUFFLE button?

Since the latest update there is a big annoying SHUFFLE button hovering over my tracks listing. I have never and will never use this function. I am mainly using spottify in my car and just want to set and forget. Having this large button hovering ove...

  • Casual Listener
  • Since the latest update there is a big annoying SHUFFLE button hovering over my tracks listing. I have never and will never use this function. I am mainly using spottify in my car and just want to se...
  • basical
  • Casual Listener
  • 1740 Views
  • 5 replies
  • 3 likes
  • 1740 Views
  • 5 replies
  • 3 likes

Move Offline folder to other android device

Hi, I have to Android devices. One Galaxy s3 mini mobile and one Galaxy Tab 2 tablet. Ive install spotify on both devices and have a premium account, so that I can dowload music for offline use. I have a playlist on my mobile device, which has 250 so...

  • Casual Listener
  • Hi,   I have to Android devices. One Galaxy s3 mini mobile and one Galaxy Tab 2 tablet. Ive install spotify on both devices and have a premium account, so that I can dowload music for o...
  • rugal_n
  • Casual Listener
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

Music mutes when other sounds play.

Hi people at spotify. Would you please add an option to your android app for it to dont pause music when wheres another sound comming out of the phone? Its anoying to drive with gps voice on when the music pauses every turn!! Also I think it mutes so...

  • Newbie
  • Hi people at spotify. Would you please add an option to your android app for it to dont pause music when wheres another sound comming out of the phone? Its anoying to drive with gps voice on when the...
  • Joe
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes