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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40346 Views
  • 65 replies
  • 25 likes
  • 40346 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876771 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876771 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26135 Views
  • 4 replies
  • 0 likes
  • 26135 Views
  • 4 replies
  • 0 likes

unable to add Album to existing playlist in android app

Not everyone has PCs, this should be addressed! You can do in on pc, but not android. This sometimes means adding thousands of songs one by one instead of 15-20 at a time. Are there any plans to add this functionality back?

  • Newbie
  • Not everyone has PCs, this should be addressed! You can do in on pc, but not android. This sometimes means adding thousands of songs one by one instead of 15-20 at a time. Are there any plans to add ...
  • Daniel
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't download music

Hello. I have had spotify premium forna few months now. I'm running it on my galaxy s4, this is the only device I have, I am nowhere near the download limit. I have just installed the kitkat software update if that helps? Thanks.

  • Regular
  • Hello. I have had spotify premium forna few months now. I'm running it on my galaxy s4, this is the only device I have, I am nowhere near the download limit. I have just installed the kitkat software...
  • ljb_1992
  • Casual Listener
  • 1115 Views
  • 11 replies
  • 0 likes
  • 1115 Views
  • 11 replies
  • 0 likes

Solved!! Can't download music to Android phone or tablet

I am having trouble downloading certain songs to my phone and tablet from my computer. I have a Premium account, and downloaded playlists work fine on my computer, but I have a lot of local files included in some of them. Most of these songs wont dow...

  • Casual Listener
  • I am having trouble downloading certain songs to my phone and tablet from my computer. I have a Premium account, and downloaded playlists work fine on my computer, but I have a lot of local files inc...
  • ljb_1992
  • Casual Listener
  • 17304 Views
  • 10 replies
  • 0 likes
  • 17304 Views
  • 10 replies
  • 0 likes

Download local files - free account

Hi, It's been a while since I've used spottify, since It didn't synced my local files. I recenly decided to try it again, but still without any luck. Now i know about the free shuffle option, but my question (or suggestion?) remains: On a FREE user a...

  • Regular
  • Hi,   It's been a while since I've used spottify, since It didn't synced my local files. I recenly decided to try it again, but still without any luck. Now i know about the free shuffle op...
  • Xzenor
  • Music Fan
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Solved!! Weird ad about a bomb accident in Sportify Premium

This morning I was taking a shower with Spotify on. (Wireless speaker and phone in other room) But after a couple of songs this weird 'ad' comes up. A women talking in bad English how she lost an eye because of a bomb. After the weird story my playli...

  • Casual Listener
  • This morning I was taking a shower with Spotify on. (Wireless speaker and phone in other room) But after a couple of songs this weird 'ad' comes up. A women talking in bad English how she lost an eye...
  • Merik
  • Community Legend
  • 641 Views
  • 4 replies
  • 0 likes
  • 641 Views
  • 4 replies
  • 0 likes

Device not showing up on windows 8.1, also songs wont sync on phone over Wi-Fi

Pc has OS 8.1 pro, and my phone is LG Optimus G Pro with android version 4.1.2 I have been on the forums for awhile and have tried every solution found. ranging from deleting all info from phone, to turning off my firewall and anti-virus. Any help wo...

  • Casual Listener
  • Pc has OS 8.1 pro, and my phone is LG Optimus G Pro with android version 4.1.2   I have been on the forums for awhile and have tried every solution found. ranging from deleting all info from...
  • Bizzuh
  • Casual Listener
  • 732 Views
  • 6 replies
  • 0 likes
  • 732 Views
  • 6 replies
  • 0 likes

Solved!! Spotify mobile refuses to download music, after 12 or so tracks.

Hey team. Firstly can I say I abolutely love your product, I think the ten dollars a month I pay for it is the best investment I make. It is the knees of the bee. However, lately I have been having a lot of trouble using the spotify app with my new p...

  • Regular
  • Hey team. Firstly can I say I abolutely love your product, I think the ten dollars a month I pay for it is the best investment I make. It is the knees of the bee.   However, lately I have ...
  • JonoNZ
  • Regular
  • 839 Views
  • 13 replies
  • 0 likes
  • 839 Views
  • 13 replies
  • 0 likes

Login/playback issues on Nexus 5

Login on with Facebook, get 'login failed' message but it still logs in. If I play a song, it plays for 4-9 seconds then the sound stops though it looks like its still playing. Also keeps crashing back to the login page, then back to the opening page...

  • Newbie
  • Login on with Facebook, get 'login failed' message but it still logs in. If I play a song, it plays for 4-9 seconds then the sound stops though it looks like its still playing. Also keeps crashing ba...
  • Peter__
  • Community Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Freezing/unresponsive navigating the app.

Over the last few updates spotify has become very frustrating to use. The app seems to freeze or become unreponsive while just navigating play lists. Even in offline mode trying to open a list that is made available offline can cause it to freeze. So...

  • Music Fan
  • Over the last few updates spotify has become very frustrating to use.  The app seems to freeze or become unreponsive while just navigating play lists.  Even in offline mode trying to open a...
  • kandlclark
  • Music Fan
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

can't select download

..other than from playlist view. This new version seems like a downgrade with an ugly and annoying huge shuffle button (I never shuffle).

  • Casual Listener
  • ..other than from playlist view. This new version seems like a downgrade with an ugly and annoying huge shuffle button (I never shuffle).
  • Joe
  • Community Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Android app on Galaxy S4 shows songs playing on other devices

I'm not sure if this is a normal behavior, but it's incredibly annoying. On my Galaxy S4 (newest OS version and Spotify app version), when Spotify is used on my iPhone, iPad, Roku, etc, the Galaxy S4 turns on the Spotify notification and shows me eve...

  • Newbie
  • I'm not sure if this is a normal behavior, but it's incredibly annoying. On my Galaxy S4 (newest OS version and Spotify app version), when Spotify is used on my iPhone, iPad, Roku, etc, the Galaxy S4...
  • Joe
  • Community Legend
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

How to get rid of the annoying SHUFFLE button?

Since the latest update there is a big annoying SHUFFLE button hovering over my tracks listing. I have never and will never use this function. I am mainly using spottify in my car and just want to set and forget. Having this large button hovering ove...

  • Casual Listener
  • Since the latest update there is a big annoying SHUFFLE button hovering over my tracks listing. I have never and will never use this function. I am mainly using spottify in my car and just want to se...
  • basical
  • Casual Listener
  • 1727 Views
  • 5 replies
  • 3 likes
  • 1727 Views
  • 5 replies
  • 3 likes

Move Offline folder to other android device

Hi, I have to Android devices. One Galaxy s3 mini mobile and one Galaxy Tab 2 tablet. Ive install spotify on both devices and have a premium account, so that I can dowload music for offline use. I have a playlist on my mobile device, which has 250 so...

  • Casual Listener
  • Hi,   I have to Android devices. One Galaxy s3 mini mobile and one Galaxy Tab 2 tablet. Ive install spotify on both devices and have a premium account, so that I can dowload music for o...
  • rugal_n
  • Casual Listener
  • 471 Views
  • 3 replies
  • 0 likes
  • 471 Views
  • 3 replies
  • 0 likes

Music mutes when other sounds play.

Hi people at spotify. Would you please add an option to your android app for it to dont pause music when wheres another sound comming out of the phone? Its anoying to drive with gps voice on when the music pauses every turn!! Also I think it mutes so...

  • Newbie
  • Hi people at spotify. Would you please add an option to your android app for it to dont pause music when wheres another sound comming out of the phone? Its anoying to drive with gps voice on when the...
  • Joe
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

(Yet Another) SD Card Question

Running Cyanogenmod 11 (Android 4.4.2) on a Samsung Galaxy S3 I previously had a 32 GB SD card and did not have any issues. I bought a new SanDisk 64GB microSD card solely for loading it up with more music. However, I am having issues with saving to ...

  • Casual Listener
  • Running Cyanogenmod 11 (Android 4.4.2) on a Samsung Galaxy S3   I previously had a 32 GB SD card and did not have any issues.  I bought a new SanDisk 64GB microSD card solely for loadin...
  • Joe
  • Community Legend
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Solved!! Bug Reports

So after 8 hours of playing music the song playing tab disappeared and it is consistent that I don't know why. Just wanted to tell someone hope this helps

  • Newbie
  • So after 8 hours of playing music the song playing tab disappeared and it is consistent that I don't know why. Just wanted to tell someone hope this helps
  • Peter__
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Spotify Very Slow and causing phone restart

Since the last update, Spotify takes around 5-10 minutes just to allow me to do anything (view playlists, play a song, view or search for items). I thought it was my phone so I completely uninstalled and reinstalled. That did not work. Tried restorin...

  • Casual Listener
  • Since the last update, Spotify takes around 5-10 minutes just to allow me to do anything (view playlists, play a song, view or search for items).  I thought it was my phone so I completely unins...
  • DrewBohannon
  • Newbie
  • 1179 Views
  • 7 replies
  • 0 likes
  • 1179 Views
  • 7 replies
  • 0 likes

spotify seaeching not working on android 3.2

nothing that work or change. textboard also

  • Regular
  • nothing that work or change. textboard also
  • discoikungshamn
  • Spotify Legend
  • 584 Views
  • 8 replies
  • 0 likes
  • 584 Views
  • 8 replies
  • 0 likes

Problems not playing with Alcatel OneTouch 983

I'm running the latest version of Spotify available on my Alcatel OneTouch 983 that currently has Android 2.3.7.I had Spotify working beofre (about a year ago) but the latest version doesn't seem to work at all. I can access my files but can't play a...

  • Regular
  • I'm running the latest version of Spotify available on my Alcatel OneTouch 983 that currently has Android 2.3.7. I had Spotify working beofre (about a year ago) but the latest version doesn't seem...
  • 412 Views
  • 0 replies
  • 0 likes
  • 412 Views
  • 0 replies
  • 0 likes

Solved!! Sync'ed Local Files: no volume when Playing, no error message.

Hello! On the latest version I have run into a strange problem. I can sync a Playlist containing only Local Files, and it shows 100% Complete. But when I try to play the songs, only the first 209 songs actually work. The rest does not give an error m...

  • Gig Goer
  • Hello! On the latest version I have run into a strange problem. I can sync a Playlist containing only Local Files, and it shows 100% Complete. But when I try to play the songs, only the first&nbs...
  • MrGlenn
  • Gig Goer
  • 2817 Views
  • 3 replies
  • 0 likes
  • 2817 Views
  • 3 replies
  • 0 likes