Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5363 Views

0 replies

6 likes

  • 5363 Views
  • 0 replies
  • 6 likes

All playlists removed from device

Today I opened spotify on my mobile to find all the playlists that I had marked as "available offline" were reset and all the music was gone. What happened here, and how can I revert that? It was especially annoying since I was on a long trip and did...

Regular

Today I opened spotify on my mobile to find all the playlists that I had marked as "available offline" were reset and all the music was gone. What happened here, and how can I revert that? It was e...

icksie

Regular

614 Views

6 replies

0 likes

  • 614 Views
  • 6 replies
  • 0 likes

Forced to resync songs to offline mode

Hi guys, I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will suddenly become unavailable after an hour of unuse or after restart...

Music Fan

Hi guys,   I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will sudde...

Joe

Community Legend

581 Views

3 replies

0 likes

  • 581 Views
  • 3 replies
  • 0 likes

Solved!! 'Browse' and 'Discover' tab gone frome mobile app after the new update

Hey everyone, I updated to the newest version of Spotify a few days ago, and so far I'm loving it, but I have one really annoying bug. The 'Browse' and 'Discover' tabs have disappeared from my phone menu after this update. I still have them on my com...

Regular

Hey everyone,   I updated to the newest version of Spotify a few days ago, and so far I'm loving it, but I have one really annoying bug.   The 'Browse' and 'Discover' tabs have disa...

Joe

Community Legend

1839 Views

5 replies

0 likes

  • 1839 Views
  • 5 replies
  • 0 likes

My Spotify account lagging/crashing on all devices.

Hello, Gonna try get help from here because the support team aren't being all that helpful. Since the last update for android (0.7.9), whenever I have the playlist tab open, my playlists will load really slowly and most of the time will stop loading,...

Regular

Hello, Gonna try get help from here because the support team aren't being all that helpful. Since the last update for android (0.7.9), whenever I have the playlist tab open, my playlists will...

Joe

Community Legend

876 Views

8 replies

0 likes

  • 876 Views
  • 8 replies
  • 0 likes

Solved!! Internet problem

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the internet and I have to open the application again to re-co...

Casual Listener

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the interne...

JeffersonLima

Casual Listener

527 Views

2 replies

0 likes

  • 527 Views
  • 2 replies
  • 0 likes

Certain songs wont sync to Andriod

I bought an album off of Itunes and transferred it to a Spotify playlist. They all worked except one song, the message "This track is not available" comes up when I try to play it off of my phone. It will work on my laptop off of Spotify though. It i...

Newbie

I bought an album off of Itunes and transferred it to a Spotify playlist. They all worked except one song, the message "This track is not available" comes up when I try to play it off of my phone. It...

Joe

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Re: Buzzing dragging noise plays during the song!!!! PLEASE HELP

i am also having this problem, however not on my computer but on the Android app. I will not be renewing my premium until there a solution to fix this.. Every time is does this noise, it renders my entire phone, useless. apps freeze, keyboard doesnt ...

Casual Listener

i am also having this problem, however not on my computer but on the Android app. I will not be renewing my premium until there a solution to fix this..   Every time is does this noise, it r...

Daniel

Community Legend

1626 Views

7 replies

0 likes

  • 1626 Views
  • 7 replies
  • 0 likes

Remote volumen control?

Hi my Tablet is connected to the amp and I use my phone to remote control the Spotify playing music on the tablet. But there is a big problem I can't change the volume remotely of the tablet through my phone. Its grate the future of spotify of remote...

Casual Listener

Hi my Tablet is connected to the amp and I use my phone to remote control the Spotify playing music on the tablet. But there is a big problem I can't change the volume remotely of the tablet through ...

user-removed

Not applicable

948 Views

5 replies

2 likes

  • 948 Views
  • 5 replies
  • 2 likes

Some Available Songs/Tracks Won't Play

Only one of my playlists have this problem but when I go to play the songs on shuffle on my android phone suggested songs play instead of my playlist is there a way of turning this off?

Casual Listener

Only one of my playlists have this problem but when I go to play the songs on shuffle on my android phone suggested songs play instead of my playlist is there a way of turning this off?

Joe

Community Legend

378 Views

3 replies

0 likes

  • 378 Views
  • 3 replies
  • 0 likes

Solved!! External SD Card

Hi. I've been using Spotify Premium for a few months now. My external card has now 9 GB free space(I downloaded the songs from Spotify, Spotify online) and my phone has like 7-8 GB free space(Galaxy S4). I think Spotify downloads songs into where the...

Regular

Hi. I've been using Spotify Premium for a few months now. My external card has now 9 GB free space(I downloaded the songs from Spotify, Spotify online) and my phone has like 7-8 GB free space(Galaxy ...

Ranghild

Regular

884 Views

2 replies

0 likes

  • 884 Views
  • 2 replies
  • 0 likes

updated spotify and lost all my playlists

I recently updated the spotify app for android to version 0.7.9.1170 A couple of days later i lost all my downloaded playlists help!

Newbie

I recently updated the spotify app for android to version 0.7.9.1170   A couple of days later i lost all my downloaded playlists   help!

Joe

Community Legend

3527 Views

9 replies

0 likes

  • 3527 Views
  • 9 replies
  • 0 likes

Bug - Connect is unstable when Mobile Device turns into sleep mode

Hey there.. As a German user please be patient with my grammar. My connect setupSender: galaxy s4 playlist in shuffle mode Player: nexus 7 connected to a set of boxesProblemAfter picking a playlist with my s4, I turn off the display. A few songs late...

Newbie

Hey there.. As a German user please be patient with my grammar. My connect setup Sender: galaxy s4 playlist in shuffle mode Player: nexus 7 connected to a set of boxes Problem After pick...

Joe

Community Legend

701 Views

1 replies

0 likes

Bug connect wake wifi nexus 7 s4 reconnect problem
  • 701 Views
  • 1 replies
  • 0 likes

Spotify doesn't recognize my phone

LG 4x HD, Tried to add some local datas after about ~3 Months without adding new local datas. Spotify wont recognize my phone and thus not download any local stuff.. Spotify isnt blocked by my firewall. Tried reinstalling the app and desktop version....

Regular

LG 4x HD, Tried to add some local datas after about ~3 Months without adding new local datas. Spotify wont recognize my phone and thus not download any local stuff.. Spotify isnt blocked by my firewa...

Joe

Community Legend

2471 Views

10 replies

0 likes

  • 2471 Views
  • 10 replies
  • 0 likes

Audio basso usando Monster Beats Studio nel mio Samasung Galaxy s4

Utilizzando spotify con le mie Monster Beats Studio sul mio Samsung Galaxy s4 l'audio è bassissimo :(. Ho provato e riprovato ma nn c'è versi di riuscire sul mio smartphone ad utilizzare a pieno la potenza delle mie cuffie. Specifico che le cuffie so...

Casual Listener

Utilizzando spotify con le mie Monster Beats Studio sul mio Samsung Galaxy s4 l'audio è bassissimo :(. Ho provato e riprovato ma nn c'è versi di riuscire sul mio smartphone ad utilizzare a pieno la p...

ilsolitofede

Casual Listener

1435 Views

3 replies

0 likes

  • 1435 Views
  • 3 replies
  • 0 likes

Solved!! 0.7.9.1170, bug? Several artists in "Your music" with 0 tracks? (I have no albums or songs added)

Today the new Android-app was released to my device and I updated. For some strange reason I now on my Android device have 20 artists in my artists-list, all with 0 tracks. They are not displayed on the PC or on iPhone I have not added any songs or a...

Music Fan

Today the new Android-app was released to my device and I updated. For some strange reason I now on my Android device have 20 artists in my artists-list, all with 0 tracks. They are not displayed on ...

andedrunkard

Roadie

2909 Views

22 replies

0 likes

  • 2909 Views
  • 22 replies
  • 0 likes

Updated Spotify on Android

There are those new tabs but no new design. Why? Will there even be a design update?

Casual Listener

There are those new tabs but no new design. Why? Will there even be a design update?

DANIEL3GS

Casual Listener

469 Views

2 replies

0 likes

  • 469 Views
  • 2 replies
  • 0 likes

Solved!! New spotify version - My songs

Is there any way to download the my songs collection to play offline, like you did with starred in the older versions of Spotify? Thank you.

Casual Listener

Is there any way to download the my songs collection to play offline, like you did with starred in the older versions of Spotify? Thank you.

herzigma

Newbie

1166 Views

7 replies

0 likes

  • 1166 Views
  • 7 replies
  • 0 likes

Solved!! cant delete 2 playlists android

hi ive got 20 playlist entries i can not get rid of on the android app! i have no access to a computer for awhile so i cant try on a computer!

Regular

hi ive got 20 playlist entries i can not get rid of on the android app! i have no access to a computer for awhile so i cant try on a computer!

destinywlf

Regular

580 Views

8 replies

0 likes

  • 580 Views
  • 8 replies
  • 0 likes

Sync Error - more than 500 songs

EDIT: I always had troubles using 3 devices for offline sync as the last one was always de-authorised. I have now made a clean reinstall on all three devices and now everything seems to be working fine. I can use all three devices for offline sync an...

Regular

EDIT: I always had troubles using 3 devices for offline sync as the last one was always de-authorised. I have now made a clean reinstall on all three devices and now everything seems to be working fi...

M0wlWurf

Regular

1459 Views

9 replies

0 likes

  • 1459 Views
  • 9 replies
  • 0 likes

Automatic Mass Download at Startup - No Pause/Stop Option?

I originally loved being able to download anything I starred for offline listening, then I realized after I spend more time with Spotify on my desktop, every time I use it on my phone it nearly cripples my phone because it wants to download all 40+ s...

Casual Listener

I originally loved being able to download anything I starred for offline listening, then I realized after I spend more time with Spotify on my desktop, every time I use it on my phone it nearly cripp...

dinomight

Spotify Star

2119 Views

1 replies

0 likes

  • 2119 Views
  • 1 replies
  • 0 likes