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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27876 Views
  • 59 replies
  • 23 likes
  • 27876 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870419 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870419 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24748 Views
  • 3 replies
  • 0 likes
  • 24748 Views
  • 3 replies
  • 0 likes

Not getting what I paid for...

As with the many other threads/posts that have been submitted in the last many months, my premium upgrade receipt came to my email, but I'm still stuck in the horrible world of spotify free. I've researched the forums and tried everything, including ...

  • Casual Listener
  • As with the many other threads/posts that have been submitted in the last many months, my premium upgrade receipt came to my email, but I'm still stuck in the horrible world of spotify free. I've res...
  • Andrews32
  • Roadie
  • 800 Views
  • 6 replies
  • 0 likes
  • Spotify Premium
  • 800 Views
  • 6 replies
  • 0 likes

premium error

Hello I apologize of this has been done before, I checked some other threads but didnt fine my exact problem listed.Yesterday I paid for a premium account and it seems to have glitched up, whenever I open the app 80% of the time it still believes I h...

  • Casual Listener
  • Hello I apologize of this has been done before, I checked some other threads but didnt fine my exact problem listed. Yesterday I paid for a premium account and it seems to have glitched up, whenev...
  • RaikenXe
  • Music Fan
  • 729 Views
  • 5 replies
  • 0 likes
  • 729 Views
  • 5 replies
  • 0 likes

Feature requests

1. Search suggestions for artist, album, playlist like the iOS version when you start a search.2. Show search history when you tap on search.Thanks!

  • Regular
  • 1. Search suggestions for artist, album, playlist like the iOS version when you start a search. 2. Show search history when you tap on search. Thanks!
  • Andrews32
  • Roadie
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for Android (0.7.6)

What's new in version 0.7.6 Fixed: The free Shuffle experience is more stable. Fixed: The translations are more accurate. Fictitious: This app can play through Super Mario in less than 9 minutes. Notes -

  • Spotify Legend
  • What's new in version 0.7.6 Fixed: The free Shuffle experience is more stable. Fixed: The translations are more accurate. Fictitious: This app can play through Super Mario in less than 9 m...
  • Goodman
  • Spotify Legend
  • 2970 Views
  • 15 replies
  • 0 likes
  • Android
    Release Notes
  • 2970 Views
  • 15 replies
  • 0 likes

Bluetooth Speakers and Phone Audio issue

I have a strange issue where spotify stops me from being able to record through google now on a nexus 5. I use my phone + spotify in an interesting way with my car bluetooth. I have two bluetooth connections running simeltaneously (because my car onl...

  • Casual Listener
  • I have a strange issue where spotify stops me from being able to record through google now on a nexus 5.   I use my phone + spotify in an interesting way with my car bluetooth. I have two bl...
  • DarkwinX
  • Casual Listener
  • 844 Views
  • 4 replies
  • 0 likes
  • 844 Views
  • 4 replies
  • 0 likes

My favorite song skips whenever I make it available offline

TV On The Radio – DLZ Whenever I download it to my Galaxy S4 this song is fine until its about a minute and a half into it, then it begins skipping every few seconds. Please help!

  • Casual Listener
  • TV On The Radio – DLZ Whenever I download it to my Galaxy S4 this song is fine until its about a minute and a half into it, then it begins skipping every few seconds. Please help!
  • Cryptic_Gamer
  • Casual Listener
  • 417 Views
  • 4 replies
  • 0 likes
  • 417 Views
  • 4 replies
  • 0 likes

Desktop Not Picking Up Android Device

If anyone could help it would be greatly appreciated... My desktop (running Windows Spotify app isn't picking up my Samsung Galaxy Note II (running Android 4.3) even while both are connected to the same Wi-Fi network. I've tried uninstalling and rein...

  • Casual Listener
  • If anyone could help it would be greatly appreciated...   My desktop (running Windows 😎 Spotify app isn't picking up my Samsung Galaxy Note II (running Android 4.3) even while both are conn...
  • Joe
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

wrong profile

When I'm checking my profile on Spotify on my phone, it appears an other person than me. It shows my own songs and playlists etc, but shouldn't it also show me, when I click on "profile"?

  • Casual Listener
  • When I'm checking my profile on Spotify on my phone, it appears an other person than me.  It shows my own songs and playlists etc, but shouldn't it also show me, when I click on "profile"?
  • Joe
  • Community Legend
  • 463 Views
  • 7 replies
  • 0 likes
  • 463 Views
  • 7 replies
  • 0 likes

my anroid 2.2 device doesn't show random play button

my anroid 2.2 device doesn't show random play button,always show download button,and I don't have premium account so is a neverending nightmare.My phone is rooted,Alcatel stock rom.I have tried to install/uninstall many times,too I've deleted spotyfy...

  • Newbie
  • my anroid 2.2 device doesn't show random play button,always show download button,and I don't have premium account so is a neverending nightmare.My phone is rooted,Alcatel stock rom.I have tried to in...
  • Joe
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Spotify For Android Tablets

I notice you have a iPad app, any chance of a android counterpart? As I have the sony s1 and would love to have thison there!

  • Newbie
  • I notice you have a iPad app, any chance of a android counterpart? As I have the sony s1 and would love to have thison there!
  • shirkosafari
  • Regular
  • 35318 Views
  • 66 replies
  • 23 likes
  • 35318 Views
  • 66 replies
  • 23 likes

Equalizer keeps restarting

OK I complained about this before and nothing was done about it. I was a premium subscriber before and cancelled it because I will listen to music and the volume will get loud and go back down. I don't even touch the volume button on my phone. And my...

  • Casual Listener
  • OK I complained about this before and nothing was done about it. I was a premium subscriber before and cancelled it because I will listen to music and the volume will get loud and go back down. I don...
  • bmwknight89
  • Casual Listener
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Solved!! Auto play

Hi, I have 2 phones which is one is android and one more is iphone user. When i click play a song in my iphone spotify app, my android phone also also auto play that song which is i didnt do anything.How to stop this auto play? or its a bug. Thanks

  • Newbie
  • Hi,   I have 2 phones which is one is android and  one more is iphone user. When i click play a song in my iphone spotify app, my android phone also also auto play that song which is i ...
  • Peter__
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! no activity box. is it normal?

Spotify version 076.357. Android 4.2.2. Tablet Asus Me302kl. I can`t see friends activity: there is no box at the right side like i see in the desktop version. I have a premium account. Any solution?

  • Casual Listener
  • Spotify version 076.357. Android 4.2.2. Tablet Asus Me302kl. I can`t see friends activity: there is no box at the right side like i see in the desktop version. I have a premium account. Any solution?
  • pacchetti
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Song problem on MacBook Air

One song called Looking Ass by Young Money, Nicki Minaj doesn't work on my computer (MacBook Air) but it works on my Android (HTC One). It says "There is a problem with the connection to Spotify. Please try again shortly. (802)". My username is beatr...

  • Newbie
  • One song called Looking Ass by Young Money, Nicki Minaj doesn't work on my computer (MacBook Air) but it works on my Android (HTC One). It says "There is a problem with the connection to Spotify. Ple...
  • Joe
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Syncing error

Everytime I try to sync my one and only playlist, this same message appears: Syncing error, Unknown error. Also syncing doesn't happen with my computer. My phone is brand new Samsung galaxy S4 Mini. I have tons of free space, I've tried to turn on 2/...

  • Regular
  • Everytime I try to sync my one and only playlist, this same message appears: Syncing error, Unknown error. Also syncing doesn't happen with my computer. My phone is brand new Samsung galaxy S4 Mini. ...
  • Jannikki
  • Regular
  • 511 Views
  • 8 replies
  • 0 likes
  • 511 Views
  • 8 replies
  • 0 likes

App not recognising me as premium member

have downloaded the app for my new htc desire 601, however it is not recognising me as a premium member???

  • Newbie
  • have downloaded the app for my new htc desire 601, however it is not recognising me as a premium member???
  • BladeRun
  • Newbie
  • 371 Views
  • 6 replies
  • 0 likes
  • 371 Views
  • 6 replies
  • 0 likes

Premium not working!

I have tried closing app, logging out several times.. Not working! Frustrated!!

  • Casual Listener
  • I have tried closing app, logging out several times.. Not working! Frustrated!!
  • Peter__
  • Community Legend
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Incorrect 2G/3G Traffic Usage

Hello everyone, I've a premium account, and today I've got a huge problem with my Spotify App on my Android Nexus 5 device. Using my WiFi network, after adding a song to the "star" playlist, there were problems downloading it. I decided to stop it an...

  • Casual Listener
  • Hello everyone,   I've a premium account, and today I've got a huge problem with my Spotify App on my Android Nexus 5 device.   Using my WiFi network, after adding a song to th...
  • iakko
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

[BUG] Spotify wrongly complains about insuficient disk space

THIS IS A BUG! SEE LATEST POST!!! I have this exact problem: http://community.spotify.com/t5/Help-Android/Offline-Sync/td-p/23713The suggested solution did not work, since Spotify didn't react when i hit the hw menu key, hence I'm unable to cache mor...

  • Music Fan
  • THIS IS A BUG! SEE LATEST POST!!!   I have this exact problem: http://community.spotify.com/t5/Help-Android/Offline-Sync/td-p/23713 The suggested solution did not work, since Spotify didn...
  • Joe
  • Community Legend
  • 1458 Views
  • 16 replies
  • 1 likes
  • storage
  • 1458 Views
  • 16 replies
  • 1 likes

no sd card storage

Description Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and g...

  • Regular
  • Description Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone. What are the steps you took to get to the error/issue? (We need to know ...
  • Joe
  • Community Legend
  • 996 Views
  • 7 replies
  • 0 likes
  • 996 Views
  • 7 replies
  • 0 likes