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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196204 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196204 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538009 Views

78 replies

3 likes

  • 538009 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444129 Views

565 replies

37 likes

Account
Free
  • 444129 Views
  • 565 replies
  • 37 likes

Why do albums sometimes redownload to Android?

Does anyone know why albums sometimes redownload to the Android app? I have all of my songs synched to my Android for offline listening. There have been a few times when I have wanted to add a few new albums, and when I start to synch the desktop to ...

Music Fan

Does anyone know why albums sometimes redownload to the Android app?  I have all of my songs synched to my Android for offline listening. There have been a few times when I have wanted to add a ...

tigerhenderson

Newbie

955 Views

3 replies

0 likes

  • 955 Views
  • 3 replies
  • 0 likes

Licensing restrictions on my own darn files

A couple of years ago, when the subscription overhaul was announced, I was pissed at the idea that if I switched to free, I'd have play restrictions placed on my own local files in the android app. I was assured by a CSR that that wouldn't be happeni...

Casual Listener

A couple of years ago, when the subscription overhaul was announced, I was pissed at the idea that if I switched to free, I'd have play restrictions placed on my own local files in the android app. I...

Joe

Community Legend

539 Views

1 replies

1 likes

  • 539 Views
  • 1 replies
  • 1 likes

Question about mp3 size and horribly slow syncing on my android phone.

Hello, I'm using premium trial so i have few questions about it. I'd like ask u how many mp3's can take my 16 GB SDcard with 96/160/320 bitrate by syncing them offline. For now I'm syncing my starred playlist (2050 tracks) at low kbps (96) . My net i...

Roadie

Hello, I'm using premium trial so i have few questions about it. I'd like ask u how many mp3's can take my 16 GB SDcard with 96/160/320 bitrate by syncing them offline. For now I'm syncing my sta...

Joe

Community Legend

1635 Views

11 replies

0 likes

  • 1635 Views
  • 11 replies
  • 0 likes

Solved!! albums disappear after saving

Whats going on? I save whole albums then when i go back to them there not there. Only 1 or two songs

Music Fan

Whats going on? I save whole albums then when i go back to them there not there. Only 1 or two songs

lowlifescum76

Music Fan

729 Views

2 replies

0 likes

  • 729 Views
  • 2 replies
  • 0 likes

Spotify stops streaming and crashes

Hi everybody, just wondering, am I the only one who's Spotify keeps stopping streaming and then crashing so that I have to constantly reboot my phone (Android)? Have reinstalled it like three times now but it still hasn't improved. Please help! Cheer...

Visitor

Hi everybody,   just wondering, am I the only one who's Spotify keeps stopping streaming and then crashing so that I have to constantly reboot my phone (Android)? Have reinstalled it like th...

user-removed

Not applicable

1939 Views

18 replies

0 likes

  • 1939 Views
  • 18 replies
  • 0 likes

Solved!! Switch off notification sound

Is it possible to stop Spotify from generating a notification sound when I get a notification. I don't really want to switch off all my notificaitons - I just want it to do it silently when one is generated (so I don't think I have got a text) Richar...

Music Fan

Is it possible to stop Spotify from generating a notification sound when I get a notification.   I don't really want to switch off all my notificaitons - I just want it to do it silently when on...

RichardCollings

Music Fan

9742 Views

3 replies

1 likes

  • 9742 Views
  • 3 replies
  • 1 likes

Spotify Connect support on Android 2.1

I have a htc hero which is running 2.1. I had the spotify app on the phone until I had to do a hardware reset. Now when I go to the market place and type spotify in the search bar it doesn't show any results. Please can someone tell me how to get it ...

Newbie

I have a htc hero which is running 2.1. I had the spotify app on the phone until I had to do a hardware reset. Now when I go to the market place and type spotify in the search bar it doesn't show any...

Joe

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Android 4.4.2

since I install android last update 4.4.2 n my xperia z, spotify doesn't work anymore! I tried to reinstall it but it don't change anything!

Newbie

since I install android last update 4.4.2 n my xperia z, spotify doesn't work anymore! I tried to reinstall it but it don't change anything!

Rhiannonberk

Newbie

2722 Views

4 replies

0 likes

  • 2722 Views
  • 4 replies
  • 0 likes

Can't pick songs over WiFi on Android phone

I've been using Spotify over various WiFi connections on my tablet for some time now. I recently (finally) upgraded from a dumbphone to a spiffy new Moto G, and thought I'd put Spotify on it too. Problem is, when I click a saved song, it won't play. ...

Music Fan

I've been using Spotify over various WiFi connections on my tablet for some time now.  I recently (finally) upgraded from a dumbphone to a spiffy new Moto G, and thought I'd put Spotify on it to...

DJ_Zephyr

Music Fan

1046 Views

2 replies

0 likes

  • 1046 Views
  • 2 replies
  • 0 likes

Spotify Bluetooth

Bonjour, Je souhaiterai savoir comment faire pour avoir les infos de la musique que j'écoute sur Spotify sur mon autoradio? Téléphone : Samsung Galaxy S3 4G Android 4.3 Voiture: Ex Renault Megane 3, maintenant : Seat Leon 3 Merci Hi, I would like to ...

Casual Listener

Bonjour,   Je souhaiterai savoir comment faire pour avoir les infos de la musique que j'écoute sur Spotify sur mon autoradio?   Téléphone : Samsung Galaxy S3 4G Android 4.3 Voitur...

dams47200

Casual Listener

1159 Views

2 replies

0 likes

  • 1159 Views
  • 2 replies
  • 0 likes

[Android] Synced local files not playing any audio

I'm running the most recent versions of Spotify on my Android (Galaxy S4) and OS X, they're both on the same wifi network and in my downloaded playlist on my phone i've got some local files which play just fine on desktop, but when selected in the An...

Newbie

I'm running the most recent versions of Spotify on my Android (Galaxy S4) and OS X, they're both on the same wifi network and in my downloaded playlist on my phone i've got some local files which pla...

Joe

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

queue album not working

It seems the "queue " function isn't working correctly for albums or artiss. It will allow you to queue single tracks, but when used on albums or artists nothing happens. Android kitkat 4.4.3 spotify version 1.1.0.113

Roadie

It seems the "queue " function isn't working correctly for albums or artiss. It will allow you to queue single tracks, but when used on albums or artists nothing happens. Android kitkat 4.4.3 spot...

julj

Newbie

2067 Views

10 replies

0 likes

Android 4.4
  • 2067 Views
  • 10 replies
  • 0 likes

private Messages

Can't access these even when I am told I have one.

Newbie

Can't access these even when I am told I have one.

Joe

Community Legend

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Solved!! Samsung Galaxy Ace: new version of spotify is not compatible with the device

Hello World, i got a problem with my ace. Since yesterday, when the new version of spotify was available, my ace won´t install the new one. It says that my device is not compatible for this version of spotify. Will there be a fix or do i have to buy ...

Newbie

Hello World,   i got a problem with my ace. Since yesterday, when the new version of spotify was available, my ace won´t install the new one. It says that my device is not compatible fo...

Rorey

Spotify

53136 Views

181 replies

11 likes

  • 53136 Views
  • 181 replies
  • 11 likes

Xperia z2, discover Feature disappeared

Since last update, obviously today, the discover/entdecken Feature disappeared. I reinstalled Spotify without effect. Any help? Carsten

Casual Listener

Since last update, obviously today, the discover/entdecken Feature disappeared. I reinstalled Spotify without effect. Any help? Carsten

Daniel

Community Legend

1480 Views

7 replies

0 likes

  • 1480 Views
  • 7 replies
  • 0 likes

Spotify stop the reproduction after the advertise.

I play a playlist and play 1 song then play advertise and stop de songs, the app send the message wait for de advertise, but don't reproduce anything. please Help, this is a great App , but just play 1 song now... this beggining after take the premiu...

Newbie

I play a playlist and play 1 song then play advertise and stop de songs, the app send the message wait for de advertise, but don't reproduce anything. please Help, this is a great App , but just play...

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes

Audio Stutters on Galaxy Note 2 After Most Recent Update

Hi all, I'm looking for some tips or help with audio stutter on a Galaxy Note 2 after updating to 1.1.2.453 and playing music from an offline playlist. The stuttering is very similar to a CD skipping (brief moment of no music / very low quality audio...

Casual Listener

Hi all,   I'm looking for some tips or help with audio stutter on a Galaxy Note 2 after updating to 1.1.2.453 and playing music from an offline playlist.   The stuttering is very si...

Joe

Community Legend

701 Views

2 replies

0 likes

  • 701 Views
  • 2 replies
  • 0 likes

Weird data amounts and offline problems

Hi! I'm having some problems with Spotify refusing to store offline playlists on my Sd-card (which is completly empty 64gb card). After downloading about 360 songs it says that Spotifys data amount on my phone is 20.84GB, how can that be? Any ideas o...

Casual Listener

Hi!   I'm having some problems with Spotify refusing to store offline playlists on my Sd-card (which is completly empty 64gb card). After downloading about 360 songs it says that Spotifys da...

Joe

Community Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Songs playing, no sound.

I have a Galaxy Note 3. After about an hour of playing spotify, it will suddenly stop playing. I then have to restart the telephone before it works again. It also stops when I skip or rewind/ forward tracks, but even sooner. Song is still playing but...

Regular

I have a Galaxy Note 3. After about an hour of playing spotify, it will suddenly stop playing. I then have to restart the telephone before it works again. It also stops when I skip or rewind/ forward...

Joe

Community Legend

1305 Views

14 replies

0 likes

  • 1305 Views
  • 14 replies
  • 0 likes

Smartphone does a restart after clicking next title

Hello everyone ( I'm German, so I hope you understand my problem), i have a "Huawei Ascend P2" Smartphone and use Spotify Premium. Evertyhing works well...i can play the music everywhre with the download of the playlists...but sometimes I get the Pro...

Regular

Hello everyone ( I'm German, so I hope you understand my problem), i have a "Huawei Ascend P2" Smartphone and use Spotify Premium. Evertyhing works well...i can play the music everywhre with the do...

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes