Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53058 Views
  • 68 replies
  • 25 likes
  • 53058 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27617 Views
  • 4 replies
  • 0 likes
  • 27617 Views
  • 4 replies
  • 0 likes

No longer compatible with my device?

Coool -- Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism). However, I downloaded to many songs on my device and it ate up all the space on my SD card ... I decided to uninstall the app instead o...

  • Casual Listener
  • Coool --    Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism).  However, I downloaded to many songs on my device and it ate u...
  • Andrews32
  • Roadie
  • 4175 Views
  • 4 replies
  • 0 likes
  • 4175 Views
  • 4 replies
  • 0 likes

Cant update Spotify on my Samsung S5 (In UAE)

Hi, I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE. Feeling frustrated for not able to use it when I really needed to.

  • Casual Listener
  • Hi,    I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE.   Fee...
  • Joe
  • Community Legend
  • 660 Views
  • 5 replies
  • 0 likes
  • 660 Views
  • 5 replies
  • 0 likes

Can no longer sync with my desktop

Ever since the major update, my desktop no longer recognizes my phone under Devices. I have a Samsung S3, Spotify Music version 1.1.0.113 and a Mac, Spotify version 0.9.10.14.g578d350b It was working fine under the discontinued app, and the desktop i...

  • Regular
  • Ever since the major update, my desktop no longer recognizes my phone under Devices.   I have a Samsung S3, Spotify Music version 1.1.0.113 and a Mac, Spotify version 0.9.10.14.g578d3...
  • Peter__
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

playlist

I listen to Spotify on my laptop and also on a tablet. How do I get the same playlist from my laptop to my tablet? OR, is there a way to print out the songs in one of my playlist?

  • Casual Listener
  • I listen to Spotify on my laptop and also on a tablet.  How do I get the same playlist from my laptop to my tablet? OR, is there a way to print out the songs in one of my playlist?
  • Merik
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Spotify downloads every song I add to my library

Hi, Every time I add a song to my library it automatically downloads to my phones memory. It does not happen to playlists though... Any idea how to turn this feature off? I do not want to have all songs available in offline mode.

  • Casual Listener
  • Hi,   Every time I add a song to my library it automatically downloads to my phones memory. It does not happen to playlists though...   Any idea how to turn this feature off? &n...
  • Jive0
  • Casual Listener
  • 613 Views
  • 2 replies
  • 0 likes
  • 613 Views
  • 2 replies
  • 0 likes

volume problem from s3 to car speakers via bluetooth

Hi. I've just started playing Spotify through the bluetooth in the car. When at a standstill it's great but when driving the volume on tracks goes down for a few seconds then back to back it was. This happens all the time and is VERY frustrating. Any...

  • Regular
  • Hi. I've just started playing Spotify through the bluetooth in the car. When at a standstill it's great but when driving the volume on tracks goes down for a few seconds then back to back it was. Thi...
  • katewoolly
  • Regular
  • 564 Views
  • 9 replies
  • 0 likes
  • 564 Views
  • 9 replies
  • 0 likes

Spotify Android; This item cannot be installed in your device's country [guernsey]

Hi, Since this morning my Spotify App is unavailable. It says that I have to upgrade it: "This version of Spotify is no longer supported. Please go to googlle Play and install the new version" So I go to google Play and try to upgrade it but it says ...

  • Newbie
  • Hi, Since this morning my Spotify App is unavailable. It says that I have to upgrade it: "This version of Spotify is no longer supported. Please go to googlle Play and install the new version" ...
  • Thevirex
  • Casual Listener
  • 1097 Views
  • 3 replies
  • 0 likes
  • 1097 Views
  • 3 replies
  • 0 likes

unknown error -24 coming up, can't download either app!!

Can someone please help as the old spotify app told me to download the new app so I tried and it kept saying the above error message. So I deleted the old one as I couldn't use that either and it throws me the same error message now. Please help as I...

  • Casual Listener
  • Can someone please help as the old spotify app told me to download the new app so I tried and it kept saying the above error message. So I deleted the old one as I couldn't use that either and it thr...
  • Peter__
  • Community Legend
  • 589 Views
  • 3 replies
  • 0 likes
  • 589 Views
  • 3 replies
  • 0 likes

Same problem

I cant select songs it only plays shuffled. Help!

  • Visitor
  • I cant select songs it only plays shuffled. Help!
  • Peter__
  • Community Legend
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Solved!! Spotify for Android v 11.0.113 Your Music Songs tab not showing tracks

The Songs tab under Your Music is only showing only 16 songs. When I filter for offline conten, only 7 of about 500 offline tracks are showing. Why? This is not working as I would expect. Spotify for Android v 11.0.113

  • Roadie
  • The Songs tab under Your Music is only showing only 16 songs. When I filter for offline conten, only 7 of about 500 offline tracks are showing. Why? This is not working as I would expect.   ...
  • fresh-ear
  • Roadie
  • 560 Views
  • 7 replies
  • 0 likes
  • 560 Views
  • 7 replies
  • 0 likes

What does Spotify's data usage show up as?

On my Nexus 5 under Settings>Data Usage It shows the Spotify app as only having used 7.60 KB which is clearly not accurate. What does the streaming show up as in my data usage? Or does it not?

  • Visitor
  • On my Nexus 5 under Settings>Data Usage It shows the Spotify app as only having used 7.60 KB which is clearly not accurate. What does the streaming show up as in my data usage? Or does it not?
  • sle01
  • Casual Listener
  • 1453 Views
  • 10 replies
  • 1 likes
  • 1453 Views
  • 10 replies
  • 1 likes

Solved!! Some songs won't play - Andriod

Some songs won't play on my phone. When they are supposed to play, there is no sound, and when I press pause the progress-bar resets to 0:00. This happens if they are played randomly with shuffle, or if I choose to play that particular song. My guess...

  • Regular
  • Some songs won't play on my phone. When they are supposed to play, there is no sound, and when I press pause the progress-bar resets to 0:00. This happens if they are played randomly with shuffle, or...
  • Captain_Caveman
  • Newbie
  • 15437 Views
  • 18 replies
  • 0 likes
  • 15437 Views
  • 18 replies
  • 0 likes

Will it work again?

I have a samsung GT-5830. Due to the breach of the individual profile, i had to update spotify, but it's a trap. Indeed now it doesn't work anymore, because when i launch the app, appears a page that redirects me to google play because "my version is...

  • Casual Listener
  • I have a samsung GT-5830. Due to the breach of the individual profile, i had to update spotify, but it's a trap. Indeed now it doesn't work anymore, because when i launch the app, appears a page that...
  • SuperWisdom
  • Community Legend
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Solved!! spotify playing problems

Having the same issue!!!!! Please fix it!

  • Casual Listener
  • Having the same issue!!!!! Please fix it!
  • shagera
  • Casual Listener
  • 446 Views
  • 4 replies
  • 0 likes
  • 446 Views
  • 4 replies
  • 0 likes

Unable to sync Local Files

Hello.. i've looked all over the web and tried everything but yet it doesn't seem to work. DescriptionI'll try to give as much info as possible I'm trying to transfer my local music files to my spotify so ill be able to listen to music that isn't on ...

  • Visitor
  • Hello.. i've looked all over the web and tried everything but yet it doesn't seem to work.       Description I'll try to give as much info as possible   I'm trying to...
  • Joe
  • Community Legend
  • 1445 Views
  • 13 replies
  • 0 likes
  • 1445 Views
  • 13 replies
  • 0 likes

No Internet connection

It seems this is an ongoing issue for many. I am trying to use it on my Android tablet, says no Internet connection but all other apps on the tablet have a connection via wifi. Just updated the app and deleted the old version so I'm not sure uninstal...

  • Newbie
  • It seems this is an ongoing issue for many. I am trying to use it on my Android tablet, says no Internet connection but all other apps on the tablet have a connection via wifi. Just updated the ...
  • Joe
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Album cover art always needs to download

I am not sure if this is a bug or a "feature" but almost every other time I pull up my playlists the app has lost all of the cover art for each album and needs to redownload them all. This is very annoying because I have to wait until each cover art ...

  • Casual Listener
  • I am not sure if this is a bug or a "feature" but almost every other time I pull up my playlists the app has lost all of the cover art for each album and needs to redownload them all. This is very an...
  • Seabass4life
  • Casual Listener
  • 1227 Views
  • 3 replies
  • 0 likes
  • 1227 Views
  • 3 replies
  • 0 likes

Solved!! Downloading every single day

Hello. I have a big problem with my app.... I have to download my playlist every single day.... Downloading my playlist of songs - about 500, and I have it saved. But next day, when I need to use my spotify outside - no music, again 0...And I need to...

  • Regular
  • Hello. I have a big problem with my app.... I have to download my playlist every single day.... Downloading my playlist of songs - about 500, and I have it saved. But next day, when I need t...
  • Joe
  • Community Legend
  • 1852 Views
  • 6 replies
  • 0 likes
  • 1852 Views
  • 6 replies
  • 0 likes

HTC ONE, Ipod Touch and my old HIFI

I´m considering buying a HTC ONE m8, and Spotify is connected in the subscription plan. I´ve never done the streaming thing, and I have all my music on an Ipod Touch (4G) that´s hooked up to my HIFI with an audio jack. Before I buy the phone I want t...

  • Casual Listener
  • I´m considering buying a HTC ONE m8, and Spotify is connected in the subscription plan. I´ve never done the streaming thing, and I have all my music on an Ipod Touch (4G) that´s hooked up to my HIFI ...
  • Peter__
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Audio Effects Issue

Seriously, what's going on with the audio effects issue on Samsung devices? How long is this going to continue without any meaningful response or attempt at resolution from Spotify? This has been going on for several months so although I am paying fo...

  • Regular
  • Seriously, what's going on with the audio effects issue on Samsung devices? How long is this going to continue without any meaningful response or attempt at resolution from Spotify? This has been goi...
  • DJtiger
  • Casual Listener
  • 906 Views
  • 9 replies
  • 2 likes
  • 906 Views
  • 9 replies
  • 2 likes