Cannot sync local files

Reply
Highlighted

Cannot sync local files

theveritable
Casual Listener

Plan

Premium

Country

France 

Device

Honor 5C

Operating System

Windows 10

 

My Question or Issue

 Hello,

 

I cannot sync my local files, stored on my computer, to my Android phone. Previously, the local files were already synced, but I got an issue with my phone that deleted them.

 

I tried to reinstall Spotify on both my phone and my computer. I tried to sync being connected with both devices on the same WiFi network, tried with 3 differents networks. I checked my firewall. I changed my SD card. All is up to date.

 

When I press "Download" on my playlist, every songs available from Spotify are downloaded, but not my local files: they are still greyed out.

 

Hope to get a solution, thanks :)

5 Replies

Re: Cannot sync local files

kristo59
Songwriter
Hello!

Try to follow each of the steps very carefully: https://community.spotify.com/t5/iOS-iPhone-iPad/Spotify-won-t-sync-local-files-to-iphone/m-p/118620...

If the problem persists, let me know.

Re: Cannot sync local files

theveritable
Casual Listener

Hello,

 

Still not working. :\

Re: Cannot sync local files

kristo59
Songwriter

Have You tried restarting your all of your devices? Switch off everything at once - computer, phone and wifi. Then try booting all of them back up again.

Re: Cannot sync local files

theveritable
Casual Listener

Tried, but still not working.

Re: Cannot sync local files

Moderator
Moderator

Hey @theveritable.

 

Thanks for reaching out on the Community, and sorry for the late response! We'll be glad to help you out if you're still experiencing this issue :)

 

Could you run us through the steps which you tried from the thread which @kristo59 provided for you? That way, we will know what extra troubleshooting steps to recommend you.

 

Looking forward to hearing back from you!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS