Cannot sync local files

Cannot sync local files







Honor 5C

Operating System

Windows 10


My Question or Issue



I cannot sync my local files, stored on my computer, to my Android phone. Previously, the local files were already synced, but I got an issue with my phone that deleted them.


I tried to reinstall Spotify on both my phone and my computer. I tried to sync being connected with both devices on the same WiFi network, tried with 3 differents networks. I checked my firewall. I changed my SD card. All is up to date.


When I press "Download" on my playlist, every songs available from Spotify are downloaded, but not my local files: they are still greyed out.


Hope to get a solution, thanks 🙂

5 Replies


Try to follow each of the steps very carefully:

If the problem persists, let me know.




Still not working. 😕

Have You tried restarting your all of your devices? Switch off everything at once - computer, phone and wifi. Then try booting all of them back up again.


Tried, but still not working.


Hey @theveritable.


Thanks for reaching out on the Community, and sorry for the late response! We'll be glad to help you out if you're still experiencing this issue 🙂


Could you run us through the steps which you tried from the thread which @user-removed provided for you? That way, we will know what extra troubleshooting steps to recommend you.


Looking forward to hearing back from you!

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