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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Solved!! daily mix não aparecem no app do spotify music

PlanPremiumCountry brazilDevice(lg k10)Operating System(Android) My Question or Issue o daily mix não esta funcionando no app do spotify music... eu testei o spotify lite e somente la aparece. mas no spotify lite não da para usar os recursos premium....

  • Casual Listener
  • Plan Premium Country  brazil Device (lg k10) Operating System (Android)   My Question or Issue  o daily mix não esta funcionando no app do spotify music... eu testei o spotif...
  • Bittencourt
  • Spotify Star
  • 2690 Views
  • 3 replies
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  • 2690 Views
  • 3 replies
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Spotify App "Added on" timestamps

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9+Operating SystemAndroid OreoMy Question or Issue Hello! Could not find that this had been mentioned before, but would it be a chance to add a small info line under the track name for our playlists - with...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy 9+ Operating System Android Oreo My Question or Issue   Hello! Could not find that this had been mentioned before, but would it b...
  • 750 Views
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  • 1 likes
  • Android
    timestamp
  • 750 Views
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Can't hide songs

PlanFreeCountry MalaysiaDeviceHuawei nova 2iOperating SystemAndroid Oreo My Question or Issue I can't hide any songs neither unhiding any songs now. Does this means that I have reached the max limit or what? I currently have 415 hidden songs and 0 hi...

  • Casual Listener
  • Plan Free Country  Malaysia Device Huawei nova 2i Operating System Android Oreo   My Question or Issue  I can't hide any songs neither unhiding any songs now. Does this ...
  • ryen_68
  • Casual Listener
  • 719 Views
  • 1 replies
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  • 719 Views
  • 1 replies
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There is no option to share to Instagram stories

PlanPremiumCountryIndonesiaDevice(Honor 9 Lite)Operating System(Android Oreo 8.0) My Question or Issue I have latest spotify and instagram app, but the option to share to instagram story not found

  • Newbie
  • Plan Premium Country Indonesia Device (Honor 9 Lite) Operating System (Android Oreo 8.0)   My Question or Issue  I have latest spotify and instagram app, but the option to share t...
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  • 0 replies
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  • Bug Sharing
    Instagram Stories
  • 663 Views
  • 0 replies
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LG and Equalizer revisited

PlanPremiumCountry NorwayDeviceLG K10 (2017)Operating SystemAndroid NougatMy Question or IssueI have recently used a Nokia 7 plus for playing music from Spotify. Great sound quality when adjusting the equalizer to match my earphones. Now I use an LG ...

  • Newbie
  •  Plan Premium Country  Norway Device LG K10 (2017) Operating System Android Nougat My Question or Issue I have recently used a Nokia 7 plus for playing music from Spotify. Great so...
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  • 393 Views
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Solved!! Cannot exit advertising settings

PlanPremiumCountryUK DevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueClicking on the "Spotify Ad Partner Preferences" button opens a browser window in the default browser (in this instance Chrome). Changing these settings is fine. Howev...

  • Casual Listener
  • Plan Premium Country UK   Device Pixel 2 XL Operating System Android 9   My Question or Issue Clicking on the "Spotify Ad Partner Preferences" button opens a browser window in th...
  • Mantisentil
  • Community Legend
  • 505 Views
  • 1 replies
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  • 505 Views
  • 1 replies
  • 0 likes

Starred songs list

PlanPremiumCountry South AfricaDeviceSamsung Galaxy S6Operating SystemAndroid Oreo My Question or Issue How do I access the list of my starred songs on my phone ?

  • Newbie
  • Plan Premium Country  South Africa Device Samsung Galaxy S6 Operating System Android Oreo   My Question or Issue  How do I access the list of my starred songs on my phon...
  • Mantisentil
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
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Cannot disable "New album" modal notification

PlanPremiumCountryUKDevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueInfrequently, when I launch Spotify, I'm presented with a modal alert for a new album. I don't want these notifications (they are usually not something I care about - r...

  • Casual Listener
  • Plan Premium Country UK Device Pixel 2 XL Operating System Android 9   My Question or Issue Infrequently, when I launch Spotify, I'm presented with a modal alert for a new album. I don...
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Local files getting grayed out

PlanPremiumDeviceGoogle PixelOperating SystemAndroid 9 Pie My Question or Issue So I have a bunch of local files in my playlist, because hey, not everything is on Spotify. Problem is that sometimes after I've played them they become grayed out. They ...

  • Newbie
  • Plan Premium Device Google Pixel Operating System Android 9 Pie   My Question or Issue  So I have a bunch of local files in my playlist, because hey, not everything is on Spotify. P...
  • LR81
  • Newbie
  • 680 Views
  • 1 replies
  • 8 likes
  • 680 Views
  • 1 replies
  • 8 likes

Cannot remove songs from Spotify Library anymore

DeviceNokia 7 PlusOperating SystemAndroid Pie I cannot remove downloads or songs in general from my library over the last 2 weeks. This is for both podcasts and music. Despite multiple attempts, everything stays on in my library which is eating into ...

  • Newbie
  •   Device Nokia 7 Plus Operating System Android Pie   I cannot remove downloads or songs in general from my library over the last 2 weeks. This is for both podcasts and music. Despite ...
  • shimpooky
  • Newbie
  • 674 Views
  • 1 replies
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  • Android
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Daily mix nao aparece no app

Comprei o premium recentemente so por causa do recurso. Mas ele nao aparece no app "oficial" instalei a versao lite e la aparece o daily mix. Ajudem. No lite nao da pra adiatar msc.

  • Casual Listener
  • Comprei o premium recentemente so por causa do recurso. Mas ele nao aparece no app "oficial" instalei a versao lite e la aparece o daily mix.  Ajudem. No lite nao da pra adiatar msc. 
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Chromecast pausing very frequently

PlanPremiumCountry CanadaDeviceChromecast My Question or Issue Hi, I was going crazy, Spotify starting pausing very frequently when playing Spotify about 2 weeks ago. I have lost countless hours changing settings on my wifi access point, swapping rou...

  • Casual Listener
  • Plan Premium Country  Canada Device Chromecast   My Question or Issue  Hi, I was going crazy, Spotify starting pausing very frequently when playing Spotify about 2 weeks ago.&n...
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Private listening button not working

PlanPremiumCountry France DeviceXperia Z3 Compact My Question or Issue Hello, it's been a few days since I can't get the private session working because the button doesn't work.I tried uninstall and reinstall the app a couple of times but nothing is ...

  • Newbie
  • Plan Premium Country  France  Device Xperia Z3 Compact    My Question or Issue  Hello, it's been a few days since I can't get the private session working because the ...
  • Tom8675309
  • Casual Listener
  • 951 Views
  • 3 replies
  • 2 likes
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  • 3 replies
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Superuser Contribution You've done something sinister to Private Session button haven't you?!

PremiumUKMoto G5Android 8.1.0 My Question or IssueI thought I was imagining this at first, but you've made the Private Session button harder to activate on my phone, haven't you? The other buttons in the same menu work easily, but it now takes me 7 o...

  • Newbie
  • Premium UK Moto G5 Android 8.1.0   My Question or Issue I thought I was imagining this at first, but you've made the Private Session button harder to activate on my phone, haven't you? The...
  • Tom8675309
  • Casual Listener
  • 556 Views
  • 2 replies
  • 1 likes
  • 556 Views
  • 2 replies
  • 1 likes

Podcast greyed out and says it's unavailable but can be downloaded and played

PlanPremiumCountry DeviceMoto G5 plusOperating SystemAndriod Oreo On podcast section some are greyed out but I can download and play by choosing the download option from the sub menu. If I just choose play it says its unavailable for some reason. Doe...

  • Regular
  •   Plan Premium Country   Device Moto G5 plus Operating System Andriod Oreo   On podcast section some are greyed out but I can download and play by choosing the download optio...
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App crahses constantly

PlanPremiumCountryGermany DeviceSamsung Galaxy A3 (2017))Operating SystemAndroid My Question or Issue Hi everyone! Whenever I the App on my mobile, i takes a very long time (even though the connection to the internet is very good) to load the menu. E...

  • Newbie
  • Plan Premium Country Germany   Device Samsung Galaxy A3 (2017)) Operating System Android   My Question or Issue  Hi everyone!   Whenever I the App on my mobile, i tak...
  • 360 Views
  • 0 replies
  • 1 likes
  • 360 Views
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Bad Sound Quality

I have a Spotify premium account and I've noticed ever since I had it, my sound quality when I'm in data has gone down. My downloaded music plays just fine, it's just when I'm on data. I have a Pixel 2 phone if anyone needs to know.

  • Newbie
  • I have a Spotify premium account and I've noticed ever since I had it, my sound quality when I'm in data has gone down. My downloaded music plays just fine, it's just when I'm on data. I have a Pixel...
  • Mantisentil
  • Community Legend
  • 1101 Views
  • 1 replies
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  • 1101 Views
  • 1 replies
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Almacenamiento en "otras aplicaciones"

PlanPremiumCountry EcuadorDeviceHuawei P10Operating SystemAndroid 8.0.0 My Question or IssueCuando veo mi almacenamiento en spotify me sale un porcentaje de descargas, un porcentaje de cache y un porcentaje en "otras aplicaciones" que no sé que signi...

  • Casual Listener
  • Plan Premium Country  Ecuador Device Huawei P10 Operating System Android 8.0.0   My Question or Issue Cuando veo mi almacenamiento en spotify me sale un porcentaje de descargas, u...
  • Jesus46
  • Casual Listener
  • 8167 Views
  • 3 replies
  • 1 likes
  • 8167 Views
  • 3 replies
  • 1 likes

What happened to browse moods and genre page in search

Spoiler (Highlight to read) PlanFreeCountry South africaDevice(Samsung galaxy tab A )Operating System(Android.) My Question or IssueI dont know if they did it on perpose or if my spotify is acting up but i rember that when i went to search there wher...

  • Casual Listener
  •           Plan Free Country  South africa Device (Samsung galaxy tab A ) Operating System (Android.)   My Question or Issue I dont know if they did i...
  • TommyB83
  • Newbie
  • 1523 Views
  • 1 replies
  • 0 likes
  • genres
    moods
    Search
  • 1523 Views
  • 1 replies
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Spotify Crashes when using "Add Songs"

PlanPremiumCountry USADevicePixel 2Operating SystemAndroid My Question or Issue On mobile, when I hit "add songs" on a playlist, it works until I try to search for music, at which point it seems to crash.

  • Newbie
  • Plan Premium Country  USA Device Pixel 2 Operating System Android   My Question or Issue  On mobile, when I hit "add songs" on a playlist, it works until I try to search for ...
  • 347 Views
  • 0 replies
  • 3 likes
  • 347 Views
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  • 3 likes