Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110967 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223415 Views
143 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
580464 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
477953 Views
577 replies
40 likes
PlanPremiumCountry USA My Question or Issue I am premium user playng through a Sonos Connect and controlling it with a Google Pixel, a Samsung tablet, and an Amazon Alexa by voice. When I shuffle a playlist it seems to shuffle from only part of the p...
Plan Premium Country USA My Question or Issue I am premium user playng through a Sonos Connect and controlling it with a Google Pixel, a Samsung tablet, and an Amazon A...
Community Legend
676 Views
1 replies
0 likes
Plan: PremiumCountry: USA and UAE Device: Fiio X7 MKii My Question or Issue: The Spotify Graphic equalizer does not work, I've turned the bars all the way up/down, restarted the app, restarted the device etc, with no effect. The device itself does no...
Plan: Premium Country: USA and UAE Device: Fiio X7 MKii My Question or Issue: The Spotify Graphic equalizer does not work, I've turned the bars all t...
631 Views
0 replies
0 likes
Is it possible, to download a playlist on a pc and copy it to a sd card for using it in an android device?I have a android radio in my car, where it is difficult with wifi. So I would like to download my spotify playlist on my pc. Is it possible to c...
Is it possible, to download a playlist on a pc and copy it to a sd card for using it in an android device? I have a android radio in my car, where it is difficult with wifi. So I would like to...
578 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceHonor 10 and othersOperating SystemAndroid 8.x My Question or IssueDid anybody notice, that you cannot Surf fast in the Internet (also WiFi) while playing Spotify. Even If it's a offline Playlist. And i have 100mbit/s D...
Plan Premium Country Germany Device Honor 10 and others Operating System Android 8.x My Question or Issue Did anybody notice, that you cannot Surf fast in the Internet (also WiFi) wh...
324 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S8 My Question or IssueI never had issues with Spotify until I upgraded from a Samsung Galaxy S6 to the S8. Now, Spotify will pause and shuffle at random. Sometimes it will work for a while and then start ...
Plan Premium Country Canada Device Samsung Galaxy S8 My Question or Issue I never had issues with Spotify until I upgraded from a Samsung Galaxy S6 to the S8. Now, Spotify will pause a...
451 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceMotorola Moto G5SOperating SystemAndroid Oreo 8.1 My Question or IssueThe "Go to playlist radio" function has disappeared from the 3-dot menu of my playlists in the Android app. This affects all of my playlists. ...
Plan Premium Country United Kingdom Device Motorola Moto G5S Operating System Android Oreo 8.1 My Question or Issue The "Go to playlist radio" function has disappeared from the ...
Regular
2398 Views
3 replies
12 likes
PlanPremiumCountry USADevicePixel 2 XLOperating SystemAndroid Pie My Question or Issue Streaming quality keeps resetting to AUTO and won't stay on "VERY HIGH" as I want it too. I am paying for Premium, I want the dang app to respect my selection and ...
Plan Premium Country USA Device Pixel 2 XL Operating System Android Pie My Question or Issue Streaming quality keeps resetting to AUTO and won't stay on "VERY HIGH" as I ...
Casual Listener
1415 Views
2 replies
1 likes
PremiumCountry: Finland Device: Nokia 7 plus (TA-1046)Operating System( full Android 9) I have issue with my phone Spotify player. When i listening playlist or full album music freezing few second before song ending and never get end. If I change son...
Premium Country: Finland Device: Nokia 7 plus (TA-1046) Operating System ( full Android 9) I have issue with my phone Spotify player. When i listening playlist or full ...
Roadie
873 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S5 NeoOperating SystemAndroid 6.0.1 My Question or Issue I recently got 3 months of Premium for €1, and have been using Spotify for my daily commute playlist since. I have recreated the playlist in Sp...
Plan Premium Country Netherlands Device Samsung Galaxy S5 Neo Operating System Android 6.0.1 My Question or Issue I recently got 3 months of Premium for €1, and have been using...
500 Views
0 replies
0 likes
PlanPremium My Question or Issue I'm using Spotify for Android TV on a Sony Smart TV. The TV is playing sound through the optical cable port connected to a receiver.If I buy a wifi speaker for a different room, can Spotify then play music through all...
Plan Premium My Question or Issue I'm using Spotify for Android TV on a Sony Smart TV. The TV is playing sound through the optical cable port connected to a receiver. If I b...
643 Views
0 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy 9 PlusOperating SystemAndroid My Question or Issue This is a known issue as I have read many similar threads reported by users struggling with the same problem. I set the download location to SD card and inv...
Plan Premium Country USA Device Samsung Galaxy 9 Plus Operating System Android My Question or Issue This is a known issue as I have read many similar threads reported by ...
Newbie
865 Views
2 replies
0 likes
PremiumSwitzerland DeviceFiio X5 3gen(Android) My Question or IssueI installed the Spotify Android app and downloaded some playlists on one of the two sd micro cards I bought for it. Then I put in the menu the "offline modus" and turned off the Fiio ...
Premium Switzerland Device Fiio X5 3gen (Android) My Question or Issue I installed the Spotify Android app and downloaded some playlists on one of the two sd micro cards I bou...
678 Views
0 replies
2 likes
After I attempt to log into my account to see my stats it pops up the message "something went wrong try again later" I've tried multiple times, cleared my cache, refreshed the page and all that and nothing seems to work. PlanFreeCountry United States...
After I attempt to log into my account to see my stats it pops up the message "something went wrong try again later" I've tried multiple times, cleared my cache, refreshed the page and all that and n...
Newbie
8346 Views
4 replies
38 likes
PlanPremiumCountry Devicegalaxy s6Operating Systemandroid My Question or IssueSince the latest update,every time i try to log in/out of the app i get the following popup message...."This app wont work properly unless you allow google play services re...
Plan Premium Country Device galaxy s6 Operating System android My Question or Issue Since the latest update,every time i try to log in/out of the app i get the following popup...
Roadie
3205 Views
9 replies
0 likes
PlanPremiumCountryArgentinaDeviceMoto G5Operating SystemAndroid NougatMy Question or IssueI had the Free plan on Spotify, and the player was the new one. Now, I upgraded to the Premium plan, and the player changed to the old one, is there any way to ...
Plan Premium Country Argentina Device Moto G5 Operating System Android Nougat My Question or Issue I had the Free plan on Spotify, and the player was the new one. Now, I upgraded to the Prem...
Casual Listener
364 Views
1 replies
0 likes
PlanPremiumCountryUSA DevicePIXEL XLOperating SystemAndroid My Question or IssueI have an account through facebook, but on my app it has suddenly changed to where my profile picture (facebFac picture) does not appear, and my name is now a series of n...
Plan Premium Country USA Device PIXEL XL Operating System Android My Question or Issue I have an account through facebook, but on my app it has suddenly changed to where my p...
Spotify Legend
432 Views
1 replies
0 likes
The songs I play skip randomly and songs that I'm not interested in are interupting my choice of tracks constantly and randomly. Could I have been hacked into? I don't recognize most of the recent activity listed on my homepage and I can't remember t...
The songs I play skip randomly and songs that I'm not interested in are interupting my choice of tracks constantly and randomly. Could I have been hacked into? I don't recognize most of the re...
Spotify Legend
422 Views
1 replies
0 likes
PlanPremium CountryUS DeviceGoogle Pixel 2 Operating SystemAndroid 9 Pie My Question or IssueThe option to share to Instagram Stories is not available. I am able to share Instagram Direct and to other apps on my phone that support the feature.I have ...
Plan Premium Country US Device Google Pixel 2 Operating System Android 9 Pie My Question or Issue The option to share to Instagram Stories is not available. I...
Spotify Legend
1085 Views
3 replies
0 likes
Premium Brasil Asus Live e PC Android e Windows Gente, alguém me ajuda a resolver esse problema, tenho o premium e não consigo acessar o Wrapped 2018
Premium Brasil Asus Live e PC Android e Windows Gente, alguém me ajuda a resolver esse problema, tenho o premium e não consigo acessar o Wrappe...
Spotify Legend
2078 Views
1 replies
0 likes
PlanPremiumCountryUnited States DeviceSamsung Galacy S9+Operating SystemAndroid My Question or Issue So, it used to be so easy to search within my playlist. I would just have to scroll up and the search bar would automatically appear. Now, I have to ...
Plan Premium Country United States Device Samsung Galacy S9+ Operating System Android My Question or Issue So, it used to be so easy to search within my playlist. I w...
Spotify Legend
518 Views
1 replies
2 likes
