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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194514 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194514 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

535714 Views

78 replies

3 likes

  • 535714 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

439297 Views

565 replies

37 likes

Account
Free
  • 439297 Views
  • 565 replies
  • 37 likes

Solved!! Cant rearrange playlists

PlanFree/PremiumCountry GOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a galaxy s8+ and a few days ago I suddenly lost the ability to rearrange any of my playlists by album artist etc. Its all alphabetical now.

Regular

Plan Free/Premium Country     GOperating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a galaxy s8+ and a few days ago I suddenly lost the ...

AeroZ

Composer

1372 Views

5 replies

0 likes

  • 1372 Views
  • 5 replies
  • 0 likes

Android old tracks sorting ( Songs, not playlist ). New song are going to old song.

Hello, so I saved a few hundred songs, but when I look at them in the "Songs" section (which I saved), they appear in my old order, and I respectively put them in the new order, which shows me recently added songs, and everything seems to be ok, but ...

Newbie

Hello, so I saved a few hundred songs, but when I look at them in the "Songs" section (which I saved), they appear in my old order, and I respectively put them in the new order, which shows me recent...

480 Views

0 replies

0 likes

Account
  • 480 Views
  • 0 replies
  • 0 likes

Spotify keeps playing shuffle and icon won't appear and it keeps adding "we suggested" songs

PlanFree/PremiumCountry UKDevice(Honor 9 lite)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm new to Spotify and I've encountered a problem. Whenever I try and listen to my play list I have to click shuffle play, and ...

Newbie

Plan Free/Premium Country  UK Device (Honor 9 lite) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm new to Spotify and I've encounte...

592 Views

0 replies

0 likes

  • 592 Views
  • 0 replies
  • 0 likes

Music get paused and skipped

In my S9 the music gets skipped or pausedEven when the phone is blockedPlanFree/PremiumCountry ArgentinaSamsung Galaxy 9Operating SystemAndroid Oreo

Newbie

In my S9 the music gets skipped or paused Even when the phone is blocked Plan Free/Premium Country  Argentina Samsung Galaxy 9 Operating System Android Oreo      

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

shuffle really needs to be fixed

It's really irratating to trying to make shuffle work on spotify but every time i try to shuffle a playlist it doesn't actually shuffle and it doesn't help that they removed the play queue in the free app. So in order to have an actual shuffle my pla...

Roadie

  It's really irratating to trying to make shuffle work on spotify but every time i try to shuffle a playlist it doesn't actually shuffle and it doesn't help that they removed the play queue in...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Sharing with Instagram isn't working

PlanPremiumCountryBrazil DeviceMoto G Operating SystemAndroid Oreo My IssueHello there! I'm having some trouble when I try to share anything to the Instagram stories. I get the message: "It was impossible to share to the Instagram stories, try again ...

Casual Listener

Plan Premium Country Brazil   Device Moto G     Operating System Android Oreo   My Issue Hello there! I'm having some trouble when I try to share anything to the...

Frosterleigh

Newbie

707 Views

1 replies

1 likes

Instagram Stories
  • 707 Views
  • 1 replies
  • 1 likes

Issues with Release Radar and Discovery Weekly on Android and PC program

I like listening to Release Radar and Discovery Weekly every week. Lately, I've noticed a pattern where if I listen to enough of the playlists on my phone and mark the songs I like or I don't like, my phone starts playing ONLY the songs I've already ...

Music Fan

  I like listening to Release Radar and Discovery Weekly every week. Lately, I've noticed a pattern where if I listen to enough of the playlists on my phone and mark the songs I like or I don't...

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes

Sharing to Instagram Story Not Working

PlanPremiumCountry Costa RicaDeviceSamsung Galaxy S8+Operating SystemAndroid 8.0.0 My Question or Issue I'm having trouble sharing the music I'm listening to Instagram stories. It loads but then it shows an error. I attached a screenshot of the messa...

Newbie

Plan Premium Country  Costa Rica Device Samsung Galaxy S8+ Operating System Android 8.0.0   My Question or Issue  I'm having trouble sharing the music I'm listening to Instag...

Fenity

Casual Listener

829 Views

3 replies

2 likes

  • 829 Views
  • 3 replies
  • 2 likes

Superuser Contribution Auto play with sat nav

PlanPremiumCountry UKDeviceHuawei P20 ProOperating SystemAndroid Oreo My Question or Issue Whenever I use either Google Sat Nav or TomTom sat nav. Spotify automaticaly kicks in and starts playing. I do not want this to happen. There was no option wit...

Regular

Plan Premium Country  UK Device Huawei P20 Pro Operating System Android Oreo   My Question or Issue  Whenever I use either Google Sat Nav or TomTom sat nav. Spotify automatic...

Peter

Spotify Legend

1236 Views

1 replies

0 likes

auto play
Sat Nav
  • 1236 Views
  • 1 replies
  • 0 likes

Podcast play button dark and won't play

PlanPremiumCountry USADeviceNote 8Operating SystemAndroid Oreo My Question or Issue Ppodcast play buttons are dark and won't play for most episodes of most podcasts.

Newbie

Plan Premium Country  USA Device Note 8 Operating System Android Oreo   My Question or Issue  Ppodcast play buttons are dark and won't play for most episodes of most po...

396 Views

0 replies

0 likes

  • 396 Views
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  • 0 likes

Solved!!Superuser Contribution Free is better than Premium??

PlanPremiumCountry RomaniaDeviceSamsung Galaxy A6 PlusOperating SystemAndroid 8.0.0 My Question or Issue On the free version I can Heart and Block ANY song and artist from ANY playlist. And on Premium I can't.Do NOT tell me I can only do this in cert...

Casual Listener

Plan Premium Country  Romania Device Samsung Galaxy A6 Plus Operating System Android 8.0.0   My Question or Issue  On the free version I can Heart and Block ANY song and arti...

Peter

Spotify Legend

1231 Views

1 replies

0 likes

Block Songs and or Artist
Heart button
  • 1231 Views
  • 1 replies
  • 0 likes

HELP! My songs are skipping when connected to my bluetooth headphones

I recently got a pair of JBL e65 headohones and everytime I play a song it skips automatically after 10 seconds to the next song. It is driving my nuts! This is the only bluetooth device this happens with. Can anyone offer any advice? PLEASE! Device ...

Newbie

I recently got a pair of JBL e65 headohones and everytime I play a song it skips automatically after 10 seconds to the next song. It is driving my nuts! This is the only bluetooth device this happens...

542 Views

0 replies

0 likes

  • 542 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts

PlanPremiumCountry New Zealand My Question or IssueSince the last update I am no longer able to access downloaded podcasts without being online which completely defeats the purpose of downloading them. Also the podcasts do not delete when I choose to...

Casual Listener

Plan Premium Country  New Zealand   My Question or Issue Since the last update I am no longer able to access downloaded podcasts without being online which completely defeats the purp...

Peter

Spotify Legend

775 Views

3 replies

0 likes

  • 775 Views
  • 3 replies
  • 0 likes

Song/Artist unsearchable on Instagram Story even though available on own Spotify playlist.

PlanPremiumCountry NZDeviceSony Xperia XZ and iPhone 6SOperating SystemAndroid 8.0.0iOS 12.1.1 My Question or IssueWhenever I search a song/artist on Instagram Story that I know is available on my Spotify playlist, search results to nothing or will g...

Newbie

Plan Premium Country  NZ Device Sony Xperia XZ  and iPhone 6S Operating System Android 8.0.0 iOS 12.1.1   My Question or Issue Whenever I search a song/artist on Instagram...

655 Views

0 replies

0 likes

instagram story
spotify song
  • 655 Views
  • 0 replies
  • 0 likes

sharing artist profile on instagram problem

PlanFree/PremiumCountryUnited States - New Jersey Device(iPhone 7 Plus, LG Aristo 2)Operating System(iOS 12.1, Android 7.1.2) My Question or Issue Good day to AllMy issue is that i am trying to share an artist profile on Instagram stories and The Spo...

Casual Listener

  Plan Free/Premium Country United States - New Jersey   Device (iPhone 7 Plus, LG Aristo 2) Operating System (iOS 12.1, Android 7.1.2)   My Question or Issue  Go...

736 Views

0 replies

0 likes

Android
iOS
  • 736 Views
  • 0 replies
  • 0 likes

Why does my saved songs keeps getting deleted and not downloaded?

Hello, I just subscribed to spotify premium recently, when I logged in, all of my downloaded songs got deleted, then I saved new songs again but can't download it. Then after that,I logged out then logged back in, my old songs were restored and I kep...

Newbie

Hello, I just subscribed to spotify premium recently, when I logged in, all of my downloaded songs got deleted, then I saved new songs again but can't download it.  Then after that,I logged out...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Trying to download a soundtrack from spotify on desktop to samsung s9

Premium, na, galaxy s9, windows 10 and android version 8.0 Downloaded a soundtrack from Amazon music a while ago and have been trying to troubleshoot myself on how to get it on my phone. Successfully got the files onto my spotify on my desktop and ha...

Casual Listener

Premium, na, galaxy s9, windows 10 and android version 8.0   Downloaded a soundtrack from Amazon music a while ago and have been trying to troubleshoot myself on how to get it on my phone. Suc...

502 Views

0 replies

0 likes

  • 502 Views
  • 0 replies
  • 0 likes

Storage not saving to SD card

PlanPremoumCountry UKDevice(Moto e4 plus)Operating System( Android Oreo My Question or Issue My Spotify is set to save data to my SD card but it saved it to my internal memory instead. This makes it run really slowly and clogs up my memory

Newbie

Plan Premoum Country  UK Device (Moto e4 plus) Operating System ( Android Oreo   My Question or Issue  My Spotify is set to save data to my SD card but it saved it to my...

563 Views

0 replies

0 likes

  • 563 Views
  • 0 replies
  • 0 likes

Trying to find a song played - not in recently played

PlanPremiumCountryUnited States DeviceLG Nexus 5xOperating SystemAndroid 8.1.0 My Question or IssueI'm not sure if this is the right spot for this, but here goes. I added a few songs to my play que. After they finished, some random songs started play...

Newbie

Plan Premium Country United States   Device LG Nexus 5x Operating System Android 8.1.0   My Question or Issue I'm not sure if this is the right spot for this, but here goes. I ad...

457 Views

0 replies

0 likes

  • 457 Views
  • 0 replies
  • 0 likes

Solved!! New update removed search inside a playlist?

PlanPremiumCountry IsraelDeviceOneplus 3TOperating SystemAndroid 8.0 My Question or Issue Cannot find search feature inside a playlist, was it removed? If so, this is kind of idiotic.... Please bring back :).

Casual Listener

  Plan Premium Country  Israel Device Oneplus 3T Operating System Android 8.0   My Question or Issue  Cannot find  search  feature inside a playlist, was it r...

xuckmylife

Regular

1685 Views

4 replies

0 likes

  • 1685 Views
  • 4 replies
  • 0 likes