Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts Few Questions

PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy 8 My Question or IssueHi all, I've decided to try and switch to spotify for podcasts as it saves having a seperate app. I have a couple of questions/suggestions. 1. If I download podcasts and swit...

  • Newbie
  • Plan Premium Country United Kingdom    Device Samsung Galaxy 8     My Question or Issue Hi all,   I've decided to try and switch to spotify for podcasts as it sav...
  • Peter
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution So many bugs that I cancelled

Signed up for Spotify premium with a month free. I was astounded to find so many bugs in the supposedly "released" version of your Android App. Based on my use of other music player app, the following I would expect to be pretty standard features:Wid...

  • Newbie
  • Signed up for Spotify premium with a month free. I was astounded to find so many bugs in the supposedly "released" version of your Android App.   Based on my use of other music player app, the...
  • Peter
  • Spotify Legend
  • 460 Views
  • 1 replies
  • 3 likes
  • 460 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotify won't pause music when you get a call when using chromecast

Device: Android Samsung A5 (2017), Android 8.0.0 Hi All, Just installed spotify free for the first time. I found that when playing via my phone it will pause the music when I get a phone call but not when I am using my chromecast audio device. I've t...

  • Casual Listener
  • Device: Android Samsung A5 (2017), Android 8.0.0   Hi All,   Just installed spotify free for the first time.  I found that when playing via my phone it will pause the music when I ...
  • Peter
  • Spotify Legend
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist/song radio disappearing in an irregular basis

PlanPremiumCountryLithuania DeviceLG G5Operating SystemAndroid Oreo My Question or Issue Artist/song radio function disappears unpredictably. I don't think it has anything to do with a specific artist/song. In some occations it works perfectly. Other...

  • Newbie
  • Plan Premium Country Lithuania  Device LG G5 Operating System Android Oreo   My Question or Issue  Artist/song radio function disappears unpredictably. I don't thin...
  • Peter
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Reproducción aleatoria de varias listas al tiempo

Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible creando una carpeta que contenga las listas, pero no se como se hace en el celular.Por...

  • Newbie
  • Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible creando una carpeta que contenga la...
  • 2233 Views
  • 0 replies
  • 5 likes
  • PL
    Play Folder
    Shuffle folder
    Shuffle Playlist
  • 2233 Views
  • 0 replies
  • 5 likes

music playing but no sound

PlanPremiumCountry USDeviceSony Xperia xz premiumOperating System( Android Oreo) My Question or Issue Automatically stop background music playing (didn't stop play just no sound) but the play button still showing playing when this issue happen. and a...

  • Newbie
  •   Plan Premium Country  US Device Sony Xperia xz premium Operating System ( Android Oreo)   My Question or Issue  Automatically stop background music playing (didn...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Spotify stuck offline on mobile android

Spotify premiumOn a Samsung galaxy s6 edgeMy issue:My device has been stuck in offline for the past month or so now. I've tried logging out and back in, uninstalling and reinstalling, etc. Reinstalling seems to correct the issue, but only for a few d...

  • Newbie
  • Spotify premium On a Samsung galaxy s6 edge My issue: My device has been stuck in offline for the past month or so now. I've tried logging out and back in, uninstalling and reinstalling, etc. Rein...
  • 150jason
  • Newbie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Shuffling album does not play songs in the actual album

I'm trying to shuffle an album, but all it does is play random suggested tracks and not the acutal tracsks in the album, or evern songs by that artist. Just completley random artist that have nothing to do with what I want to listen to. If this is be...

  • Newbie
  • I'm trying to shuffle an album, but all it does is play random suggested tracks and not the acutal tracsks in the album, or evern songs by that artist. Just completley random artist that have no...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why are Artists Bios gone?

I've always used the android app version and recently I've had no artist bio information for any artist in my library. Also no concert information. This is an ongoing issue even after deleting my cache and uninstalling and reinstalling the app from t...

  • Regular
  • I've always used the android app version and recently I've had no artist bio information for any artist in my library. Also no concert information. This is an ongoing issue even after deleting my cac...
  • Animaleyes
  • Regular
  • 3278 Views
  • 11 replies
  • 5 likes
  • 3278 Views
  • 11 replies
  • 5 likes

Song information not showing in car

PlanPremiumCountrySpainDeviceHuawei P10 (VTR-L29)Operating SystemAndroid Oreo 8.0.0My Question or IssueI've learned (and I'm currently suffering) that there's an ongoing issue since last year with playback via bluetooth, by which metadata is not show...

  • Casual Listener
  • Plan Premium Country Spain Device Huawei P10 (VTR-L29) Operating System Android Oreo 8.0.0 My Question or Issue I've learned (and I'm currently suffering) that there's an ongoi...
  • 765 Views
  • 0 replies
  • 1 likes
  • 765 Views
  • 0 replies
  • 1 likes

Play weekly remix without "shuffle play"

PlanPremiumCountry NetherlandsDevicevarious android devices, volumio, windows desktop player etc..Operating SystemVarious android versions, linux, windows 10 My Question or Issue i like to listen to weekly mixes by various dj's like Armin van Buren, ...

  • Newbie
  • Plan Premium Country  Netherlands Device various android devices, volumio, windows desktop player etc.. Operating System Various android versions, linux, windows 10     &nbsp...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Headphone track controls not working consistently

PlanPremiumCountry USADeviceSamsung Note 8Operating SystemAndroid Oreo My Question or Issue Track controls for headphones only work when I restart the phone. After app loses focus the controls stop working and I have to restart phone again. Rebooting...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Note 8 Operating System Android Oreo   My Question or Issue  Track controls for headphones only work when I restart the phone. A...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

trouble playing podcasts without downloading them on app

Hi,Lately, the play button on my has disappeared from my podcasts and instead, I only see a download sign. The only way to listen online is when I go to the New Episodes list and press edit. But I'd also like to be able to listen to old episodes offl...

  • Casual Listener
  • Hi, Lately, the play button on my has disappeared from my podcasts and instead, I only see a download sign. The only way to listen online is when I go to the New Episodes list and press edit. B...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Android Auto Spotify takes over home Spotify

PlanPremiumCountryUSADevice(Galaxy S7 Edge)Operating System(Most recent Android) My Question or IssueWe have a Galaxy Tab that is used solely for streaming Spotify at home. We also stream Spotify on my phone when we're away from home. The plan only a...

  • Newbie
  •   Plan Premium Country USA Device (Galaxy S7 Edge) Operating System (Most recent Android)   My Question or Issue We have a Galaxy Tab that is used solely for streaming Spotify at...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Changing the sort order of Playlists on Android app

I saw that there was an older thread talking about this missing feature in depth but it got derailed by a non-solution which only addressed changing the sort order of songs inside a playlist, not the sort order of playlists under "Playlists".Not bein...

  • Regular
  •    I saw that there was an older thread talking about this missing feature in depth but it got derailed by a non-solution which only addressed changing the sort order of songs in...
  • 171 Views
  • 0 replies
  • 1 likes
  • 171 Views
  • 0 replies
  • 1 likes

Queue no longer in the right order

I used to be able to add an album to my queue and it would add it after the album that's currently playing. For some reason since about 3 days ago, whenever I add an album to my queue it starts playing that album after the current song and then once ...

  • Regular
  • I used to be able to add an album to my queue and it would add it after the album that's currently playing. For some reason since about 3 days ago, whenever I add an album to my queue it starts playi...
  • -9pssl8l_yhq9
  • Regular
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Songs on my phone are greyed out but work on my computer why?

PlanPremiumCountry USaDeviceGoogle PhoneOperating SystemAndroid Pie My Question or Issue Songs are greyed out on my phone connected to the wifi in the house my computer has the songs and can play play them why?

  • Newbie
  • Plan Premium Country  USa Device Google Phone Operating System Android Pie   My Question or Issue  Songs are greyed out on my phone connected to the wifi in the house my comp...
  • Mtfever
  • Newbie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search function not working - thinks I am offline

PlanPremiumCountryIrelandDeviceSamsung Galaxy S9Operating SystemAndroid 8.0My Question or IssueSearch function not working either on wifi or mobile data. Has been happening off and on for months now. I can always search saved songs etc. but once I go...

  • Newbie
  • Plan Premium Country Ireland Device Samsung Galaxy S9 Operating System Android 8.0 My Question or Issue Search function not working either on wifi or mobile data. Has been happening off...
  • Guido
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files problem

PlanpremiumCountry The NetherlandsDeviceSamsung Galaxy A6Operating SystemAndroid My Question or Issue So as of lately I have been starting to make use of the local files feature in spotify. I put the local files through my computer in my playlist, an...

  • Newbie
  • Plan premium Country  The Netherlands Device Samsung Galaxy A6 Operating System Android   My Question or Issue  So as of lately I have been starting to make use of the local ...
  • Guido
  • Spotify Legend
  • 475 Views
  • 1 replies
  • 1 likes
  • 475 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify - streaming to chromecast - opening app, disconnects chromecast connection

Premium, NL, OnePlus 3t, fully updated. Guys, I don't know, whats going on over there, but this app is getting worse every week. Let me give you a quick summary of problems I'm encountering and the latest.-an useless shuffle mode, in playlist over 10...

  • Music Fan
  • Premium, NL, OnePlus 3t, fully updated.   Guys,   I don't know, whats going on over there, but this app is getting worse every week. Let me give you a quick summary of problems I'm enco...
  • Guido
  • Spotify Legend
  • 808 Views
  • 2 replies
  • 1 likes
  • act
    bugs
    degenerate
    Disconnect
    force close
    Get
    shuffle
    streaming
    Together
    you
  • 808 Views
  • 2 replies
  • 1 likes