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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5322 Views

0 replies

6 likes

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Notification controls not showing correct song

PlanFreeCountry United StatesDeviceMoto g5+Operating SystemStock android 8.1 oreo My Question or Issue The notification controls are frozen on a song from 10 mins ago instead of what is playing now

Newbie

Plan Free Country  United States Device Moto g5+ Operating System Stock android 8.1 oreo   My Question or Issue  The notification controls are frozen on a song from 10 mins a...

354 Views

0 replies

0 likes

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Lock screen widget only working when status bar notification is on

DeviceHuawei Mate 20 ProOperating SystemAndroid Pie My Question or IssueI finally got my lock screen widget to work on my Huawei Mate 20 Pro, but when I turn off 'Display in status bar' in Playback notifications (while leaving 'Lock screen notifictio...

Newbie

  Device Huawei Mate 20 Pro Operating System Android Pie   My Question or Issue I finally got my lock screen widget to work on my Huawei Mate 20 Pro, but when I turn off 'Display in ...

684 Views

0 replies

2 likes

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Some songs won't play

PlanPremiumCountryIreland DeviceSamsung Galaxy S5Operating SystemWindows 10 My Question or Issue I let my premium subscription lapse for a few months and since I've gone back to it, some songs won't play on both my phone and my laptop. I have tried c...

Newbie

Plan Premium Country Ireland  Device Samsung Galaxy S5 Operating System Windows 10   My Question or Issue  I let my premium subscription lapse for a few months and since I've...

307 Views

0 replies

0 likes

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Search Feature Not Working Offline

I can't search for a song in my music library if I am offline. The loading wheel just keeps spinning and spinning. Anyone else having this problem? PlanPremiumCountry USADeviceSamsung Galaxy S8 My Question or Issue

Newbie

I can't search for a song in my music library if I am offline. The loading wheel just keeps spinning and spinning. Anyone else having this problem?   Plan Premium Country  USA Device ...

Billy-J

Spotify Star

645 Views

1 replies

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I can't add songs to queue or delete songs from queue.

PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 While I can click on "add to queue", the song does not actually go into the queue. Also, while I can drag and rearrange songs in the queue, like day when I choose to play ...

Newbie

Plan Premium Country  USA Device Samsung Galaxy Note 8 Operating System Android 8.0.0   While I can click on "add to queue", the song does not actually go into the queue. Also, whi...

blondeinboots

Regular

2711 Views

6 replies

4 likes

bug
queue
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  • 6 replies
  • 4 likes

Spotify notification question

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello i want to know if it's possible that the little circle with lines on it ( The little Spotify notification on the top left ) can stay in the notific...

Gig Goer

Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue   Hello i want to know if it's possible that the little circle...

MNC1

Gig Goer

441 Views

2 replies

0 likes

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Permanent Push Notification - Maps is connecting/Connecting to Spotify

PlanPremiumCountry Device(LG G6)Operating System(Android 8.1) My Question or Issue Hi everyone.I get a permanent push notification when I was connected to a Bluetooth device or used the new Google Maps feature (integrating the Spotify controller when...

Visitor

  Plan Premium Country   Device (LG G6) Operating System (Android 8.1)   My Question or Issue  Hi everyone. I get a permanent push notification when I was connect...

676 Views

0 replies

2 likes

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Las canciones paran sin haber tocado el dispositivo o saltan canciones que no conozco

Problema. Las canciones de repente se pausan sin haber yo tocado el dispositivo y estando bien lejos de este (por ej, estando en la ducha) o, estando en pausa, de repente saltan canciones que no he buscado dado que ni siquiera conozco. Me sucede tant...

Newbie

Problema. Las canciones de repente se pausan sin haber yo tocado el dispositivo y estando bien lejos de este (por ej, estando en la ducha) o, estando en pausa, de repente saltan canciones que no he...

891 Views

0 replies

1 likes

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I pay and i dont get premium

I pay 1.99 nis for 3 months and i dont get the premiun why? Country Israel Device Samsung Galaxy 8Operating System Android

Newbie

I pay 1.99 nis for 3 months and i dont get the premiun why?   Country  Israel   Device  Samsung Galaxy 8 Operating System  Android        &nbs...

BranLeo

Regular

416 Views

1 replies

0 likes

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  • 1 replies
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Cant play continuous song from a search in a playlist

PlanPremiumCountry Belgium DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hi for a moments I cant play continuous song from a search in a playlist.For example I have a playlist call "Hip-Hop" and I have 600+ songs in it. I us...

Newbie

  Plan Premium Country  Belgium  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  Hi  for a moments I cant play continuous s...

ShaneOlie

Casual Listener

496 Views

1 replies

0 likes

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  • 1 replies
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Solved!! I can´t find the Spotify App in the WearOS Play Store!

PlanFreeCountryUnited StatesDeviceTicwatch E connected to Pixel 3Operating SystemWearOS 2.1 on Ticwatch E and Android 9.0 Pie on Pixel 3 My Question or Issue I can´t find the Spotify App in the WearOS Play Store! The Spotify app is installed on my Pi...

Casual Listener

Plan Free Country United States Device Ticwatch E connected to Pixel 3 Operating System WearOS 2.1 on Ticwatch E and Android 9.0 Pie on Pixel 3   My Question or Issue  I can´...

BrettskiScorpio

Newbie

4402 Views

12 replies

3 likes

Spotify for Wear OS
Ticwatch E
Wear OS
WearOS
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  • 12 replies
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Import song from mobile device

My Question or Issue Can't open web player in desktop version to import song from mobile device. Is there any other way to do it?

Newbie

   My Question or Issue   Can't open web player in desktop version to import song from mobile device. Is there any other way to do it?   

395 Views

0 replies

0 likes

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Hide songs

PlanFreeCountry USADeviceSamsung Galaxy S7My Question or Issue About a week ago my spotify app changed so that the dislike button on songs changed from allow to play this to hiding a song on the list. Now whenever i want to dislike a song and to get ...

Newbie

Plan Free Country  USA Device Samsung Galaxy S7 My Question or Issue  About a week ago my spotify app changed so that the dislike button on songs changed from allow to play this to h...

1346 Views

0 replies

0 likes

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Spotify Stop working with some songs

PlanPremiumCountry MexicoDeviceHisenseOperating System(Android My Question or Issue The Spotify's app stop work on my cell when I try to play songs, locals songs. I don't know why. Just happens with certain songs.

Casual Listener

Plan Premium Country  Mexico Device Hisense Operating System (Android   My Question or Issue  The Spotify's app stop work on my cell when I try to play songs, locals songs. I...

339 Views

0 replies

0 likes

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Can't play continuous songs from a search

Plan: PremiumCountry: ArgentinaDevice: One Plus 6Operating System: Android 9 (OxygenOS 9.0.2) My Question or IssueSince a time ago I'm not able to reproce a list of search songs on my Android device which it's the most important feature of the applic...

Newbie

Plan: Premium Country: Argentina Device: One Plus 6 Operating System: Android 9 (OxygenOS 9.0.2)   My Question or Issue Since a time ago I'm not able to reproce a list of search songs on m...

466 Views

0 replies

2 likes

bug
  • 466 Views
  • 0 replies
  • 2 likes

Spotify notification question

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello i want to know if it's possible that the little circle with lines on it ( The little Spotify notification on the top left ) can stay in the notific...

Gig Goer

Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue   Hello i want to know if it's possible that the little circle...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Show me my downloads when theres no internet.

The first thing to load should be the stuff I have downloaded. I shouldn't have to wait for a slow internet connection to view this stuff. Today when I was out of service it wouldn't show anything(see pic). Samsung S7, premium user.

Newbie

The first thing to load should be the stuff I have downloaded. I shouldn't have to wait for a slow internet connection to view this stuff.  Today when I was out of service it wouldn't show anyth...

jfrantz00

Casual Listener

906 Views

2 replies

0 likes

bug
downloads
internet
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Spotify & Pixel Buds

The play/pause/previous/next on the Pixel Buds don't respond to Spotify, but respond to other apps. PlanPremiumCountry CanadaDevicePixel 2 XLOperating SystemAndroid Oreo

Newbie

The play/pause/previous/next on the Pixel Buds don't respond to Spotify, but respond to other apps.   Plan Premium Country  Canada Device Pixel 2 XL Operating System Android O...

782 Views

0 replies

0 likes

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Only a small subset of songs are shuffled on Chromecast, close to the first song played

PlanPremiumCountryUK DeviceChromecast, cast from Galaxy S8. My Question or Issue This has been going on for at least a year and still isn't fixed, the old threads are now closed because they are out of date, but it's still ongoing. If you click shuff...

Casual Listener

  Plan Premium Country UK  Device Chromecast, cast from Galaxy S8.   My Question or Issue   This has been going on for at least a year and still isn't fixed, the old thr...

487 Views

0 replies

0 likes

shuffle
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Superuser Contribution Amazon Alexa Spotify account plays on other devices

PlanFamilyCountry CanadaDeviceGalaxy Note 8, Amazon Alexa, Android AutoOperating SystemAndroid Oreo, Android Auto 3.7.584044-release My Question or Issue When I play Spotify through my phone and my daughter does "Spotify Connect" for Amazon Alex, my ...

Newbie

Plan Family Country  Canada Device Galaxy Note 8, Amazon Alexa, Android Auto Operating System Android Oreo, Android Auto 3.7.584044-release   My Question or Issue  When I pla...

Guido

Spotify Legend

1869 Views

1 replies

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