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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Auto-Sync downloaded content with new phone

PlanPremiumCountryUSADevicePixel XL 3Operating SystemAndroid 9 My Question or IssueI have been using Spotify as my primary music app for a long time now. Over the years I have downloaded a bunch of playlists - half of which I dont even remember.I hav...

Newbie

Plan Premium Country USA Device Pixel XL 3 Operating System Android 9   My Question or Issue I have been using Spotify as my primary music app for a long time now. Over the years I hav...

332 Views

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Problem with stream and download quality

PlanremiumCountry DeviceXiaomi mi 6Operating SystemMiui 10 My Question or Issue Every few days I need to enter my settings and change my streaming and download quality to the highest ,for some reason it always changes to the default setting (stream:"...

Newbie

  Plan remium Country   Device Xiaomi mi 6 Operating System Miui 10   My Question or Issue  Every few days I need to enter my settings and change my streaming and downl...

251 Views

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All my downloaded songs got deleted

PremiumCountry GermanyDeviceLG V20 (LG-H990)Operating SystemAndroid 7, Android Oreo My Question or Issue So i don't know why but this problem keeps reoccuring it already happend like five times and it pissses me off. I alreadys pay a service and sudd...

Newbie

Premium Country  Germany Device LG V20 (LG-H990) Operating System Android 7, Android Oreo   My Question or Issue  So i don't know why but this problem keeps reoccuring it...

217 Views

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private session in android

PremiumCountry NorwayDeviceSamsung S8 Galaxy Operating SystemAndroid oreo My Question or IssueOne day I should set Spotidy to private session it wont work. I had to remove the app and reinsstall it. Then it works until next time I should do it. But n...

Newbie

Premium Country  Norway Device Samsung S8 Galaxy  Operating System Android oreo   My Question or Issue One day I should set Spotidy to private session it wont work. I had to r...

538 Views

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Radio - not working (Premium user)

Hi, I have been looking for an answer for this for a long time, but all the topic I found were from free users who reported radio not working for them on the phone. I subscribe and pay, however since the update I have no option to play radio on my ph...

Casual Listener

Hi,   I have been looking for an answer for this for a long time, but all the topic I found were from free users who reported radio not working for them on the phone.    I subscrib...

sterymixer

Casual Listener

689 Views

2 replies

0 likes

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Spotify Connect and Yamaha RX-V485

PlanPremium SubscriptionCountry USA DeviceSamsung Galaxy S7, Yamaha RX-V485Operating SystemAndroid My Question or Issue My RX-V485 is not showing up on my Android phone. This use to work fine, now it does not.

Regular

Plan Premium Subscription Country  USA   Device Samsung Galaxy S7, Yamaha RX-V485 Operating System Android   My Question or Issue  My RX-V485 is not showing up on my An...

ArKo11

Casual Listener

9625 Views

14 replies

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How do I stop Spotify from playing while using other player (Bluetooth)

Hello, whenever I use other music player on my Android phone while connected to the car audio via Bluetooth, Spotify wakes up and starts playing at the same time.I pause/stop Spotify, a few seconds later the playback starts automatically. I close Spo...

Casual Listener

Hello, whenever I use other music player on my Android phone while connected to the car audio via Bluetooth, Spotify wakes up and starts playing at the same time. I pause/stop Spotify, a few se...

hs351

Music Fan

2765 Views

3 replies

1 likes

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How would I open the accessibility menu

Plan: premium Country: United Kingdom Device: honor 9 liteOperating System: Android Oreo I'm having problems with getting to the accessibility menu, and was wondering if any of you know where it would be on Spotify version 8

Newbie

Plan: premium  Country: United Kingdom  Device: honor 9 lite Operating System: Android Oreo   I'm having problems with getting to the accessibility menu, and was wondering if any ...

HowardMarks

Composer

2902 Views

1 replies

0 likes

accessibility
menu
navigation
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Oreo Update - app is crashing

PlanPremiumCountryPhilippinesDeviceZenfone 4 selfieOperating SystemAndroid OreoMy Question or IssueI recently updated my system to andriod Oreo and then the app started crashing. It plays songs but stops halfway. I try to play the next song, it start...

Newbie

Plan Premium Country Philippines Device Zenfone 4 selfie Operating System Android Oreo My Question or Issue I recently updated my system to andriod Oreo and then the app started crashin...

413 Views

0 replies

1 likes

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app stops when searching for music/doesn't discover

PlanFreeCountry NetherlandsDeviceOneplus 3TOperating SystemAndroid My Question or IssueI've just installed the app on my phone and it has two problems:.1) When I search for music, after typing 2-3 characters the app stops (it goes to the home screen ...

Newbie

Plan Free Country  Netherlands Device Oneplus 3T Operating System Android   My Question or Issue I've just installed the app on my phone and it has two problems:. 1) When I searc...

293 Views

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Still don't have the updated UI no matter how many times I updated the app

PlanPremiumCountry DeviceSony Xperia Z5Operating SystemAndroid Nougat 7.1.1 My Question or IssueEverybody has the updated UI, I'm downloading every update right away and still don't have the updated UI. My friend have the same phone and he has the ne...

Casual Listener

Plan Premium Country   Device Sony Xperia Z5 Operating System Android Nougat 7.1.1   My Question or Issue Everybody has the updated UI, I'm downloading every update right away and...

360 Views

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Solved!! Spotify crashes unless the screen is off/locked.

Premium account. UK. Oneplus3T / Android 8.0.0 Hi,For the past week my spotify app has crashed everytime that I have the screen on (it crashes when browsing spotify, when I open other apps, or when doing nothing, as long as the screen is on). The onl...

Casual Listener

  Premium account. UK. Oneplus3T / Android 8.0.0     Hi, For the past week my spotify app has crashed everytime that I have the screen on (it crashes when browsing spotify, when I...

filipecoimbra22

Casual Listener

1467 Views

4 replies

1 likes

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Some playlists don't load having changed wifi network

PlanPremiumCountrySwedenDeviceSamsung 6 phoneOperating SystemAndroid My Question or IssueWhen switching from home wifi to work wifi (or any other wifi network) some playlists don't load, typically the Daily Mix and artist radio lists. I get an "you'r...

Casual Listener

Plan Premium Country Sweden Device Samsung 6 phone Operating System Android  My Question or Issue When switching from home wifi to work wifi (or any other wifi network) some playlists d...

274 Views

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Need to reinstall Spotify. Will I get my music and downloads back?

Hi, Looks like I need to reinstall Spotify on my Note 8 (Android 8.0.0) to fix an issue. Not too difficult, but I cannot find anywhere what is recovered after the reinstall. I assume the playlists are recovered via my (Premium) account, but what abou...

Newbie

Hi,   Looks like I need to reinstall Spotify on my Note 8 (Android 8.0.0) to fix an issue. Not too difficult, but I cannot find anywhere what is recovered after the reinstall.   I assum...

476 Views

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Shuffle all songs in large playlists

PlanPremiumCountry USADevicePixel 2, Amazon Show, and Windows 10 PCOperating SystemLatest Android, both spotify and OS up to date My Question or Issue I've seen this issue several times on these forums even back in 2016 and there seems to be now way ...

Newbie

Plan Premium Country  USA Device Pixel 2, Amazon Show, and Windows 10 PC Operating System Latest Android, both spotify and OS up to date   My Question or Issue  I've seen thi...

wordsmythe

Casual Listener

1084 Views

1 replies

9 likes

bug
shuffle
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Superuser Contribution Spotify Not filling 18:9 displays

PlanPremiumCountryU.S.DeviceMoto G6 (and any other device running stock android)My Problem-Hi,I am a spotify premium user and it is unbelivable how the dev team at spotify hasn't fixed this problem. On 18:9 displays (Moto g6) spotify leaves a black b...

Newbie

Plan Premium Country U.S. Device Moto G6 (and any other device running stock android) My Problem- Hi, I am a spotify premium user and it is unbelivable how the dev team at spotify hasn't fixe...

Katerina

Spotify Legend

607 Views

1 replies

3 likes

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Android app keeping previous view on top of other view

PlanPremiumCountry UkDeviceSamsung s8 My Question or IssueOkay so this is going to be hard to explain but the screenshot shows it. So when I click on something or change screens sometimes the previous screen stays on top of the other screen. It's com...

Casual Listener

  Plan Premium Country  Uk Device Samsung s8   My Question or Issue Okay so this is going to be hard to explain but the screenshot shows it. So when I click on something or ch...

Puffacake

Casual Listener

305 Views

2 replies

0 likes

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Can no longer login Galaxy Watch Pixel 3

PlanPremium CountryUSA DevicePixel 3 & Galaxy Watch Operating SystemAndroid P (PD1A.180720.031) & Tizen 4.0.0.1 My Question or IssueHad a Pixel 2 XL and was able to connect to spotify just fine on the Galaxy Watch. Now that I've upgraded to the Pixel...

Casual Listener

Plan Premium   Country USA   Device Pixel 3 & Galaxy Watch   Operating System Android P (PD1A.180720.031) & Tizen 4.0.0.1   My Question or Issue Had a Pixel 2...

550 Views

0 replies

1 likes

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Songs keep skipping!

PlanPremiumCountry DeviceSamsung Galaxy S6 Operating SystemAndroid version 7.0 Songs continue to skip by themselves. I have removed and re-installed the app and it works for the day and it happens again and again. This was also happening in the web p...

Casual Listener

Plan Premium Country   Device Samsung Galaxy S6  Operating System Android version 7.0  Songs continue to skip by themselves. I  have removed and re-installed the app ...

Jessy0775

Casual Listener

870 Views

2 replies

0 likes

Samsung S6
skipping
skips
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Up

PlanPremiumCountry UKDevice(Samsung Galaxy S7 Edge Operating SystemAndroid 8.0.0 My Question or Issue Latest update on Android has made the app very fustraing. I do love the new look but it's been let down by how unstable its become. I'm kicked out a...

Newbie

Plan Premium Country  UK Device (Samsung Galaxy S7 Edge  Operating System Android 8.0.0   My Question or Issue  Latest update on Android has made the app very fustraing....

Jose_M

Spotify Star

318 Views

1 replies

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