Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375887 Views

541 replies

34 likes

Account
Free
  • 375887 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

  • 7542 Views
  • 0 replies
  • 7 likes

Download button on podcasts not activating

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid 8.0.0 (Oreo) / Samsung Experience 9.0 My Question or Issue The download button on podcasts is not performing any action when pressed. The button 'bounces' when pressed but does not a...

Visitor

Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android 8.0.0 (Oreo) / Samsung Experience 9.0   My Question or Issue  The download button on podcasts is no...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify ne lis pas tous mes titres

Spotify ne lis pas tous mes titres et reviend au début après chaque morceau.PlanFree/PremiumCountry DeviceGalaxy s4Operating SystemAndroid My Question or IssueSpotify ne lie pas tous mes titre et reviend au début après chaque morceau.

Casual Listener

Spotify ne lis pas tous mes titres et reviend au début après chaque morceau. Plan Free/Premium Country   Device Galaxy s4 Operating System Android   My Question or Issue Spotify ...

Jemi

Spotify Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema para descargar música

Buenos días/tardes/noches, tengo un problema con las descargas de musica a mi dispositivo (tengo cuenta premium vigente).Empeze a añadir nuevas canciones a mi musica pero se tarda BASTANTE tiempo en descargar la musica, borre mis descargar y las empe...

Newbie

Buenos días/tardes/noches, tengo un problema con las descargas de musica a mi dispositivo (tengo cuenta premium vigente). Empeze a añadir nuevas canciones a mi musica pero se tarda BASTANTE tiempo e...

Jemi

Spotify Legend

3866 Views

1 replies

1 likes

  • 3866 Views
  • 1 replies
  • 1 likes

[Android][Radio] Thumbs down for Daily Mix does nothing

I listen mostly in my car using Android Auto and often listen to Daily Mixes so I don't have to fuss with choosing tracks. However, hitting thumbs down doesn't change the station at all. If I thumbs down using the regular interface, I can ban the son...

Casual Listener

I listen mostly in my car using Android Auto and often listen to Daily Mixes so I don't have to fuss with choosing tracks. However, hitting thumbs down doesn't change the station at all. If I thumbs ...

473 Views

0 replies

0 likes

Android
Radio
  • 473 Views
  • 0 replies
  • 0 likes

Superuser Contribution App issues android

PlanPremiumCountryNew Zealand DeviceS9+Operating SystemAndroid Oreo My Question or IssueThe Android app is really slow and laggy. Everything takes ages to load, I've reinstalled my app, reset my phone, cleared the cache, literally everything. It's sl...

Visitor

  Plan Premium Country New Zealand  Device S9+ Operating System Android Oreo   My Question or Issue The Android app is really slow and laggy. Everything takes ages to l...

Jemi

Spotify Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded data after Log out?

My Question or Issue Hello. I let a friend log in to his premium account on my phone and download some of his stuff on there too to listen to.Since then he has logged out. Does his downloaded stuff still take up space on my memory? If so how do I del...

Newbie

My Question or Issue  Hello. I let a friend log in to his premium account on my phone and download some of his stuff on there too to listen to. Since then he has logged out. Does his downloade...

Jemi

Spotify Legend

2687 Views

1 replies

0 likes

  • 2687 Views
  • 1 replies
  • 0 likes

Superuser Contribution App keeps crashing

My Question or Issue Hi. I seem to have quite a complex situatuon here. I'm subscribed to a family premium plan and I've paid the fee for until April 2019. The problem is I live in Serbia now, and my plan is made from Italy. The app works perfectly o...

Newbie

My Question or Issue  Hi. I seem to have quite a complex situatuon here. I'm subscribed to a family premium plan and I've paid the fee for until April 2019. The problem is I live in Serbia now,...

Jemi

Spotify Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files trouble not playing on Android

PlanPremiumCountryUS DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I'm having an ongoing problem and I don't know whether it's related to my phone or my desktop (Windows), or perhaps neither. I fully understand the mechanics...

Newbie

Plan Premium Country US  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  I'm having an ongoing problem and I don't know whether it's relate...

Jemi

Spotify Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Playlist sorting on Galaxy Watch

PlanPremiumCountryUSA DeviceSamsung Watch My Question or Issue Just got the Samsung Galaxy Watch specifically for offline Spotify music. But I can't organize how my songs are listed (artist, song title, etc.). Am I missing a setting somewhere? This s...

Regular

Plan Premium Country USA    Device Samsung Watch   My Question or Issue  Just got the Samsung Galaxy Watch specifically for offline Spotify music. But I can't organize ho...

Wkp82

Regular

1668 Views

1 replies

2 likes

  • 1668 Views
  • 1 replies
  • 2 likes

Superuser Contribution Podcasts won't load at all when offline.

Plan PremiumDeviceSamsung Galaxy S8 plusMy Question or IssueEverytime I'm offline and I try to access the podcasts page it never loads. Yes I have downloaded the podcasts for offline use. Doesn't matter at all when I'm offline none of the podcasts or...

Casual Listener

Plan Premium Device Samsung Galaxy S8 plus My Question or Issue Everytime I'm offline and I try to access the podcasts page it never loads. Yes I have downloaded the podcasts for offline use...

Jemi

Spotify Legend

1146 Views

1 replies

0 likes

  • 1146 Views
  • 1 replies
  • 0 likes

Superuser Contribution all offline song gone when I restat my phone

All offline song gone when I restart my phone yesterday.How can I get it back ? Those song have been save on my sd card. PlanPremium Operating System Android

Newbie

All offline song gone when I restart my phone yesterday. How can I get it back ? Those song have been save on my sd card.   Plan Premium   Operating System  Android  

Katerina

Spotify Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song artworks not showing on Instagram story

Plan PremiumCountry FranceDevice AnyOperating System Android 8.0, iOS 12.1 Hello, I have noticed that when I want to share a song, artist or album (tested all these out before posting here) as an Instagram story, the generated story only displays a g...

Regular

  Plan Premium Country France Device Any Operating System Android 8.0, iOS 12.1    Hello, I have noticed that when I want to share a song, artist or album (te...

Katerina

Spotify Legend

1965 Views

1 replies

0 likes

  • 1965 Views
  • 1 replies
  • 0 likes

Android casting through Chromecast problems

PlanPremiumCountryAustralia Device Operating System My Question or IssueFirst, where is the board for casting? Second, when casting From my android phone I’m often disconnected or other sync problems. People complain many times about this but I see n...

Newbie

  Plan Premium Country Australia   Device   Operating System   My Question or Issue First, where is the board for casting?   Second, when casting From my android...

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Samsung Galaxy Watch / Tizen Spotify Playback

PlanPremiumCountryAustraliaDevice(Samsung Galaxy WatchOperating SystemTizen My Question or Issue So I've just got a new Samsung Galaxy Watch, & I've come across the playback issue. After using the speaker (via Bixby, a phone call, etc) the Spotify ap...

Newbie

Plan Premium Country Australia Device (Samsung Galaxy Watch Operating System Tizen   My Question or Issue  So I've just got a new Samsung Galaxy Watch, & I've come across the ...

438 Views

0 replies

5 likes

  • 438 Views
  • 0 replies
  • 5 likes

Widgets

Hello, when I first installed Spotify, the widget was in full screen on the phone's lock screen.how do I get this back? My phone: Xiaomi Redmi 5 Plus

Newbie

Hello, when I first installed Spotify, the widget was in full screen on the phone's lock screen.how do I get this back? My phone: Xiaomi Redmi 5 Plus

322 Views

0 replies

1 likes

  • 322 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Liking a song gone, so is the list of favorites

None of the below information is required. However, the more you provide, the easier it will be for us to try and help.PlanPremiumCountry Reside in the USA, visiting Spain right nowDevicesGoogle Plex 3 and Microsoft Surface Pro 5Operating SystemAndro...

Newbie

None of the below information is required. However, the more you provide, the easier it will be for us to try and help. Plan Premium Country  Reside in the USA, visiting Spain right now Dev...

Katerina

Spotify Legend

401 Views

1 replies

1 likes

  • 401 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can see a song that I'm looking for but i can't listen it...

I realized that when my friend told me to check out one song. I searched for it and i didn't find it. Then i looked for it on Google and i found a link to that song on Spotify. I saw that song in album i looked in before... The title of song was grey...

Newbie

I realized that when my friend told me to check out one song. I searched for it and i didn't find it. Then i looked for it on Google and i found a link to that song on Spotify. I saw that song in alb...

Jemi

Spotify Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regional restrictions?

Does Deadmau5 ban HongKong?It was fine last week and now some of the music especially the music I like and add to the playlist are lockup whether is old/new .

Casual Listener

Does Deadmau5 ban HongKong?It was fine last week and now some of the music especially the music I like and add to the playlist are lockup whether is old/new .  

Jemi

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App doesn't work at all

PlanPremiumCountryRomaniaDeviceSony xperia xa 2Operating SystemAndroid Oreo It all started last evening, the app stopped working mid-playlist and since then I haven't been able to get it to function properly. When I open it, all I can see is a black ...

Newbie

Plan Premium Country Romania Device Sony xperia xa 2 Operating System Android Oreo   It all started last evening, the app stopped working mid-playlist and since then I haven't been...

Jemi

Spotify Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bass Sounds Terrible

i have an iphone 8 with spotify premium and my songs with a louder or more prominent bass sound really bad every time a bass goes off. it sounds completely fine for others and the songs sound perfect on youtube, so it’s not my headphones. please some...

Casual Listener

i have an iphone 8 with spotify premium and my songs with a louder or more prominent bass sound really bad every time a bass goes off. it sounds completely fine for others and the songs sound perfect...

Jemi

Spotify Legend

2039 Views

1 replies

1 likes

  • 2039 Views
  • 1 replies
  • 1 likes