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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Android App stürzt ständig ab.

Hallo, seit einer Woche stürzt meine Android Spotify App ständig ab. Neuinstallation hat nichts gebracht, Stromsparmodus aufheben und Cache / Daten löschen ebenso wenig.Auf einem weiteren Android sowie auf einem IOS Gerät läuft die App einwandfrei. W...

Casual Listener

Hallo, seit einer Woche stürzt meine Android Spotify App ständig ab. Neuinstallation hat nichts gebracht, Stromsparmodus aufheben und Cache / Daten löschen ebenso wenig. Auf einem weiteren Android s...

Alice01

Casual Listener

27821 Views

6 replies

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No puedo agregar más música

Cuando le pongo en los tres puntitos (el menú) de una canción me dice que debo estar conectada para poder ver el menú, pero estoy conectada a WIFI, tengo iniciada la sesión, tengo el modo offline desactivado y soy cliente premium, no sé a qué se refi...

Newbie

Cuando le pongo en los tres puntitos (el menú) de una canción me dice que debo estar conectada para poder ver el menú, pero estoy conectada a WIFI, tengo iniciada la sesión, tengo el modo offline des...

302 Views

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Spotify fecha sozinho passando alguns segundos

Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, a aplicação fecha e volta a abrir, tendo assim que ...

Casual Listener

Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, ...

jucruz89

Casual Listener

4254 Views

2 replies

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Solved!! New interface for Premium

I'm not sure how to enable it. The new update for premium users for Android where there are only 3 icons instead of 5 I have the latest version and I still have the 5 icon layout. What do I have to do to enable?

Casual Listener

I'm not sure how to enable it. The new update for premium users for Android where there are only 3 icons instead of 5  I have the latest version and I still have the 5 icon layout. What do I hav...

Hakoreh

Casual Listener

1082 Views

2 replies

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My downloaded Music on my computer's playlist wont show up on my phone

PlanFree/PremiumCountry USDeviceGalaxy s9 + Operating System Windows 10 My Question or Issue I downloaded music on my computer then put the music on my playlist(Music downloaded from the internet not spotify). The music use to be on my phones playlis...

Newbie

  Plan Free/Premium Country  US Device Galaxy s9 +  Operating System  Windows 10   My Question or Issue   I downloaded music on my computer then put the musi...

311 Views

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Songs over 10 minutes suddenly unavailable?

PlanPremiumCountryDenmark DeviceSamsung Galaxy s9My Question or IssueFirst of all, I am unsure if this is the right place to put this, I'm sorry if not. Today as I listened to this musical album, I noticed that four of the songs didn't play. It was o...

Casual Listener

Plan Premium Country Denmark  Device Samsung Galaxy s9 My Question or Issue First of all, I am unsure if this is the right place to put this, I'm sorry if not.  Today as I listened ...

Josezito

Newbie

1688 Views

8 replies

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Opening "new releases for you"

PlanPremiumCountry LithuaniaDeviceHonor 8Operating SystemAndroid 7.0 My Question or Issue Hello!I can't figure out whether I'm stupid or that's just how it is. Am I supposed to see only like 10 "new releases for you" post and can't open it to see who...

Newbie

 Plan Premium Country  Lithuania Device Honor 8 Operating System Android 7.0   My Question or Issue   Hello! I can't figure out whether I'm stupid or that's just how i...

327 Views

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I want Bluetooth Autoplay

Hi, I see some people complain about when bluetooth device connects, spotify starts autoplay.But this is what i want. I have car aux bluetooth device. It starts with my car. I need is when device connects spotify starts play.Is there any option about...

Newbie

Hi, I see some people complain about when bluetooth device connects, spotify starts autoplay. But this is what i want. I have car aux bluetooth device. It starts with my car. I need is when device c...

HowardMarks

Composer

607 Views

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Music pauses whenever I unlock my phone

PlanFreeCountry United StateaDeviceGalaxy Note 9Operating SystemAndroid oreo My Question or Issue Whenever I unlock my device with music playing in the background, it pauses by itself. Its started 3 days ago.

Newbie

Plan Free Country  United Statea Device Galaxy Note 9 Operating System Android oreo   My Question or Issue  Whenever I unlock my device with music playing in the background, ...

352 Views

0 replies

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Fail app

Plan/PremiumCountry ColombiaS8+Operating System, Android Oreo My Question or Issue Good morningMy application does not freeze, the logos of another list are kept in other sites of the application interface; I never stop listening to music, I can cont...

Newbie

      Plan /Premium Country  Colombia S8+ Operating System , Android Oreo   My Question or Issue   Good morning My application does not freeze, the lo...

268 Views

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I can't login anymore after the update on my phone

PlanPremiumCountry The NetherlandsDeviceHuawei P10Operating SystemAndroid My Question or Issue My phone updated the spotify app today. Since the update, I can't login anymore. When I fill in my password, the app signed in for 1 second and than log me...

Newbie

    Plan Premium Country  The Netherlands Device Huawei P10 Operating System Android   My Question or Issue  My phone updated the spotify app today. Since the upd...

275 Views

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Display Player problem

PlanPremium CountryIsrael DeviceOneplus 5t Operating SystemAndroid Oreo 8.1 My Question or Issue I use Spotify. In Hebrew. When I get into the player. And slide the device on the side. The song image and player buttons are one above the other

Regular

Plan Premium   Country Israel   Device Oneplus 5t   Operating System Android Oreo 8.1   My Question or Issue  I use Spotify. In Hebrew. When I get into the ...

Tamirbn

Regular

352 Views

1 replies

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Daily mix not working

DeviceOnePlus 6Operating SystemAndroid 9.0 My Question or IssueHello,When I search for "Daily Mix" on my phone (and on desktop as well), I get a blank screen (on desktop I get a 404 error), is it down or something?Thank you.

Casual Listener

  Device OnePlus 6 Operating System Android 9.0  My Question or Issue Hello, When I search for "Daily Mix" on my phone (and on desktop as well), I get a blank screen (on desktop I ge...

Ice_machinE

Casual Listener

463 Views

2 replies

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Playlist

Plan PremiumCountry Mexico Device Huawei Operating System Android 7.0My Question or IssueWhenever I try to add a new song to my general Playlist or if you will, Downloads the checkmark turns green but when I check to look for the song, it's not there...

Newbie

  Plan          Premium Country           Mexico  Device            Huawei  Operating Syst...

226 Views

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App won't "play from search" after update.

My spotify updated today and now will no longer play searched songs by search. As soon as you select a song out of whatever you searched for, it opens a playlist based on the song you chose, instead of playing the next song. What's the reasoning? It ...

Newbie

My spotify updated today and now will no longer play searched songs by search.    As soon as you select a song out of whatever you searched for,   it opens a playlist based on t...

416 Views

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Can't play podcasts

PlanPremiumCountry IsraelDevicexiaomi MI s5Operating SystemAndroidMy Question or Issue My spotefy stopped playing podcasts. The play option disappeared and there is an option to download but it never works and chapters aren't being downloaded.

Newbie

Plan Premium Country  Israel Device xiaomi MI s5 Operating System Android My Question or Issue  My spotefy stopped playing podcasts. The play option disappeared and there is an opt...

510 Views

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Podcasts error
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Auto-Sync downloaded content with new phone

PlanPremiumCountryUSADevicePixel XL 3Operating SystemAndroid 9 My Question or IssueI have been using Spotify as my primary music app for a long time now. Over the years I have downloaded a bunch of playlists - half of which I dont even remember.I hav...

Newbie

Plan Premium Country USA Device Pixel XL 3 Operating System Android 9   My Question or Issue I have been using Spotify as my primary music app for a long time now. Over the years I hav...

317 Views

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Problem with stream and download quality

PlanremiumCountry DeviceXiaomi mi 6Operating SystemMiui 10 My Question or Issue Every few days I need to enter my settings and change my streaming and download quality to the highest ,for some reason it always changes to the default setting (stream:"...

Newbie

  Plan remium Country   Device Xiaomi mi 6 Operating System Miui 10   My Question or Issue  Every few days I need to enter my settings and change my streaming and downl...

235 Views

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All my downloaded songs got deleted

PremiumCountry GermanyDeviceLG V20 (LG-H990)Operating SystemAndroid 7, Android Oreo My Question or Issue So i don't know why but this problem keeps reoccuring it already happend like five times and it pissses me off. I alreadys pay a service and sudd...

Newbie

Premium Country  Germany Device LG V20 (LG-H990) Operating System Android 7, Android Oreo   My Question or Issue  So i don't know why but this problem keeps reoccuring it...

208 Views

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private session in android

PremiumCountry NorwayDeviceSamsung S8 Galaxy Operating SystemAndroid oreo My Question or IssueOne day I should set Spotidy to private session it wont work. I had to remove the app and reinsstall it. Then it works until next time I should do it. But n...

Newbie

Premium Country  Norway Device Samsung S8 Galaxy  Operating System Android oreo   My Question or Issue One day I should set Spotidy to private session it wont work. I had to r...

527 Views

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