Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
378467 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSA DeviceSamsung Watch My Question or Issue Just got the Samsung Galaxy Watch specifically for offline Spotify music. But I can't organize how my songs are listed (artist, song title, etc.). Am I missing a setting somewhere? This s...
Plan Premium Country USA Device Samsung Watch My Question or Issue Just got the Samsung Galaxy Watch specifically for offline Spotify music. But I can't organize ho...
Regular
1670 Views
1 replies
2 likes
Plan PremiumDeviceSamsung Galaxy S8 plusMy Question or IssueEverytime I'm offline and I try to access the podcasts page it never loads. Yes I have downloaded the podcasts for offline use. Doesn't matter at all when I'm offline none of the podcasts or...
Plan Premium Device Samsung Galaxy S8 plus My Question or Issue Everytime I'm offline and I try to access the podcasts page it never loads. Yes I have downloaded the podcasts for offline use...
Spotify Legend
1149 Views
1 replies
0 likes
All offline song gone when I restart my phone yesterday.How can I get it back ? Those song have been save on my sd card. PlanPremium Operating System Android
All offline song gone when I restart my phone yesterday. How can I get it back ? Those song have been save on my sd card. Plan Premium Operating System Android
Spotify Legend
335 Views
1 replies
0 likes
Plan PremiumCountry FranceDevice AnyOperating System Android 8.0, iOS 12.1 Hello, I have noticed that when I want to share a song, artist or album (tested all these out before posting here) as an Instagram story, the generated story only displays a g...
Plan Premium Country France Device Any Operating System Android 8.0, iOS 12.1 Hello, I have noticed that when I want to share a song, artist or album (te...
Spotify Legend
1973 Views
1 replies
0 likes
PlanPremiumCountryAustralia Device Operating System My Question or IssueFirst, where is the board for casting? Second, when casting From my android phone I’m often disconnected or other sync problems. People complain many times about this but I see n...
Plan Premium Country Australia Device Operating System My Question or Issue First, where is the board for casting? Second, when casting From my android...
232 Views
0 replies
0 likes
PlanPremiumCountryAustraliaDevice(Samsung Galaxy WatchOperating SystemTizen My Question or Issue So I've just got a new Samsung Galaxy Watch, & I've come across the playback issue. After using the speaker (via Bixby, a phone call, etc) the Spotify ap...
Plan Premium Country Australia Device (Samsung Galaxy Watch Operating System Tizen My Question or Issue So I've just got a new Samsung Galaxy Watch, & I've come across the ...
439 Views
0 replies
5 likes
Hello, when I first installed Spotify, the widget was in full screen on the phone's lock screen.how do I get this back? My phone: Xiaomi Redmi 5 Plus
Hello, when I first installed Spotify, the widget was in full screen on the phone's lock screen.how do I get this back? My phone: Xiaomi Redmi 5 Plus
323 Views
0 replies
1 likes
None of the below information is required. However, the more you provide, the easier it will be for us to try and help.PlanPremiumCountry Reside in the USA, visiting Spain right nowDevicesGoogle Plex 3 and Microsoft Surface Pro 5Operating SystemAndro...
None of the below information is required. However, the more you provide, the easier it will be for us to try and help. Plan Premium Country Reside in the USA, visiting Spain right now Dev...
Spotify Legend
406 Views
1 replies
1 likes
I realized that when my friend told me to check out one song. I searched for it and i didn't find it. Then i looked for it on Google and i found a link to that song on Spotify. I saw that song in album i looked in before... The title of song was grey...
I realized that when my friend told me to check out one song. I searched for it and i didn't find it. Then i looked for it on Google and i found a link to that song on Spotify. I saw that song in alb...
Spotify Legend
346 Views
1 replies
0 likes
Does Deadmau5 ban HongKong?It was fine last week and now some of the music especially the music I like and add to the playlist are lockup whether is old/new .
Does Deadmau5 ban HongKong?It was fine last week and now some of the music especially the music I like and add to the playlist are lockup whether is old/new .
Spotify Legend
364 Views
1 replies
0 likes
PlanPremiumCountryRomaniaDeviceSony xperia xa 2Operating SystemAndroid Oreo It all started last evening, the app stopped working mid-playlist and since then I haven't been able to get it to function properly. When I open it, all I can see is a black ...
Plan Premium Country Romania Device Sony xperia xa 2 Operating System Android Oreo It all started last evening, the app stopped working mid-playlist and since then I haven't been...
Spotify Legend
521 Views
1 replies
0 likes
i have an iphone 8 with spotify premium and my songs with a louder or more prominent bass sound really bad every time a bass goes off. it sounds completely fine for others and the songs sound perfect on youtube, so it’s not my headphones. please some...
i have an iphone 8 with spotify premium and my songs with a louder or more prominent bass sound really bad every time a bass goes off. it sounds completely fine for others and the songs sound perfect...
Spotify Legend
2048 Views
1 replies
1 likes
PlanPremiumCountry ScotlandDeviceOnePlus 3TOperating SystemAndroid 8 My Question or Issue I no longer have the search feature on my playlists when I scroll up for the search bar it just stops.
Plan Premium Country Scotland Device OnePlus 3T Operating System Android 8 My Question or Issue I no longer have the search feature on my playlists when I scroll up for t...
Casual Listener
324 Views
1 replies
0 likes
PlanFreeCountry AustraliaDevice(Samsung Galaxy 8Operating System(Android My Question or Issue I pause a song as I am done listening and exit out of the app. Hours later I might have a video ad pop up in a game I am playing. My media sound is off. The...
Plan Free Country Australia Device (Samsung Galaxy 8 Operating System (Android My Question or Issue I pause a song as I am done listening and exit out of the app. ...
244 Views
0 replies
0 likes
Hello everyone, I'm having problem with my Spotify, when I connect my phone to my car through on Android auto, it wouldn't load up any musics even is downloaded, it displays "no internet connection" I never have this problem before until the new upda...
Hello everyone, I'm having problem with my Spotify, when I connect my phone to my car through on Android auto, it wouldn't load up any musics even is downloaded, it displays "no internet connection" ...
550 Views
0 replies
1 likes
PlanPremiumCountryUS DeviceSamsung Galaxy 9Operating SystemAndroid Oreo 8.0.0 My Question or Issue Why has the filtering and search playlists gone in to the 3 dot menu? Usually, there's a button you can press to filter or if you scroll all the way to...
Plan Premium Country US Device Samsung Galaxy 9 Operating System Android Oreo 8.0.0 My Question or Issue Why has the filtering and search playlists gone in to the ...
Composer
580 Views
1 replies
4 likes
PlanPremium CountryCanada DeviceMoto G5s Plus, running Spotify app Operating SystemOreo My Question or IssueMy library has a few songs. The library is downloaded, no other song or playlist is downloaded. If I remove a song from my library, is the dow...
Plan Premium Country Canada Device Moto G5s Plus, running Spotify app Operating System Oreo My Question or Issue My library has a few songs. The li...
468 Views
0 replies
0 likes
PlanPremiumCountry USDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue HelloSo I have been using Spotify on my Samsung devices for about 6 months now. I had a Galaxy J7 perx before, and I have always had issues. My issues have ...
Plan Premium Country US Device Samsung Galaxy S9 Operating System Android Oreo My Question or Issue Hello So I have been using Spotify on my Samsung devices for about 6 ...
Newbie
9411 Views
16 replies
11 likes
Hallo, wenn ich auf der Android App eine Playlist auf "veröffentlicht" stelle, wird diese aufder Windows App als "geheim" angezeigt und wenn ich auf Windows auf "geheim" umstelle wird sie auf Android "veröffentlicht" angezeigt.-Hello, if I set a play...
Hallo, wenn ich auf der Android App eine Playlist auf "veröffentlicht" stelle, wird diese aufder Windows App als "geheim" angezeigt und wenn ich auf Windows auf "geheim" umstelle wird sie auf Android...
Regular
416 Views
1 replies
0 likes
PlanPremiumCountry USADevicePixel XL OriginalOperating SystemAndroid 9 (aka Pie) My Question or Issue This just happened. I was playing the playlist "This Is Five Finger Death Punch" and after the first song it would play something COMPLETELY unrelat...
Plan Premium Country USA Device Pixel XL Original Operating System Android 9 (aka Pie) My Question or Issue This just happened. I was playing the playlist "This Is Five F...
Casual Listener
361 Views
1 replies
0 likes
