Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 49035 Views
  • 66 replies
  • 25 likes
  • 49035 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880867 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880867 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27069 Views
  • 4 replies
  • 0 likes
  • 27069 Views
  • 4 replies
  • 0 likes

Display Player problem

PlanPremium CountryIsrael DeviceOneplus 5t Operating SystemAndroid Oreo 8.1 My Question or Issue I use Spotify. In Hebrew. When I get into the player. And slide the device on the side. The song image and player buttons are one above the other

  • Regular
  • Plan Premium   Country Israel   Device Oneplus 5t   Operating System Android Oreo 8.1   My Question or Issue  I use Spotify. In Hebrew. When I get into the ...
  • Tamirbn
  • Regular
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Dubai

PlanFreeCountryDubai Device(Samsung Galaxy S6)Operating System(Android Naugat) My Question or IssueI can't log in my account it says "Enjoying you trip? to listen abroad for more that 14 days, tell us where you are at Spotify.com"

  • Casual Listener
  • Plan Free Country Dubai  Device (Samsung Galaxy S6) Operating System (Android Naugat)   My Question or Issue I can't log in my account it says "Enjoying you trip? to listen abroad...
  • Katerina
  • Spotify Legend
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

Playback issues for local music

PlanPremiumCountryGermany DeviceSamsung galaxy s9 plusOperating SystemAndroid 8.0 My Question or Issue I imported some local files to Spotify on Android. I can play them, but for some Tracks I am having issues with the transition to the next track. I...

  • Music Fan
  •   Plan Premium Country Germany    Device Samsung galaxy s9 plus Operating System Android 8.0   My Question or Issue  I imported some local files to Spotify on And...
  • 379 Views
  • 0 replies
  • 1 likes
  • 379 Views
  • 0 replies
  • 1 likes

Behind The Lyrics doesn‘t work

PlanPremiumGermany DeviceSamsung Galaxy s7 EdgeOperating System Android 8.0.0 I turnt Behind the lyrics on but it still doesn‘t appear. I tried to reinstall it and tried Songs from the „behind the lyrics“ Playlist but still nothing. I also did the sa...

image.jpg
  • Visitor
  • Plan Premium Germany   Device Samsung Galaxy s7 Edge Operating System  Android 8.0.0   I turnt Behind the lyrics on but it still doesn‘t appear. I tried to reinstall it and ...
  • user-removed
  • Not applicable
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes

Spotify not appearing in Galaxy Apps South Korea

PlanPremiumCountry South KoreaDeviceSamsung Galaxy S7 Active/Galaxy WatchMy Question or IssueI live in South Korea but brought my phone from the US. I purchased a Galaxy Watch and want to download the Spotify App through Galaxy Apps, but it isn't ava...

  • Newbie
  • Plan Premium Country  South Korea Device Samsung Galaxy S7 Active/Galaxy Watch My Question or Issue I live in South Korea but brought my phone from the US. I purchased a Galaxy Watch and ...
  • 924 Views
  • 0 replies
  • 2 likes
  • 924 Views
  • 0 replies
  • 2 likes

Where can I find blocked/hidden songs?

I accidentally blocked a recommended track and now I want to find it .

  • Newbie
  • I accidentally blocked a recommended track and now I want to find it .
  • 1560 Views
  • 0 replies
  • 19 likes
  • 1560 Views
  • 0 replies
  • 19 likes

I am unable to pull up the Queue.

DeviceG6Operating SystemAndroid My Question or Issue I select "go to queue" and the screen flickers for a moment and goes right back to the track playing screen. I am can not access it to see whats there even emidiatly adding something to the queue

  • Newbie
  •     Device G6 Operating System Android   My Question or Issue  I select "go to queue" and the screen flickers for a moment and goes right back to the track playing screen....
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Solved!! I don't have the back button for music?

Plan: FreeDevice: Samsung Galaxy A5 2017Operating System: Android 8.0 My Question or Issue:As the title says, if I want to go back to the previous song I don't have the back button, is just disabled. Why?

  • Casual Listener
  • Plan: Free Device: Samsung Galaxy A5 2017 Operating System: Android 8.0   My Question or Issue: As the title says, if I want to go back to the previous song I don't have the back button, is...
  • Jose_M
  • Spotify Star
  • 2855 Views
  • 1 replies
  • 1 likes
  • 2855 Views
  • 1 replies
  • 1 likes

Restart required when changing internet source

PlanPremiumCountry uk Devicemoto g4Operating SystemAndroid 8.0 My Question or Issue Quite often a restart is required when going from wifi -> 4G or vica versa whilst spotify is open. When searching for an artist is will take a long time loading and e...

  • Newbie
  • Plan Premium Country uk   Device moto g4 Operating System Android 8.0  My Question or Issue  Quite often a restart is required when going from wifi -> 4G or vica versa whil...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Android design problem

Previously, I mentioned this problem on the navigation keys of android have more parts. Now you can see another clearer picture My phone model General Mobile Gm8 Android version is 8.1 oreo. 8.1 When the oreo update came this was the wayIt's in the p...

  • Regular
  •    Previously, I mentioned this problem on the navigation keys of android have more parts. Now you can see another clearer picture   My phone model General Mobile Gm8 Android versio...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Different layout of the app

noPlanFreeCountry LatviaDeviceNokia 5Operating SystemAndroid Oreo My Question or Issue Hello. For some time now the layout of my app has been different than everyone else's I know. This appeared back when I had Premium. Now I can't see the full cover...

  • Casual Listener
  • noPlan Free Country  Latvia Device Nokia 5 Operating System Android Oreo   My Question or Issue  Hello. For some time now the layout of my app has been different than everyon...
  • 769 Views
  • 0 replies
  • 0 likes
  • 769 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Empty home page

PlanFreeCountry CanadaDeviceOneplus 6Operating SystemOxygen My Question or IssueSince a few days my home page is empty, I have no recommandations or others (see the screenshot)... I tried uninstall the app et reboot the phone but nothing has changed....

  • Casual Listener
  •   Plan Free Country  Canada Device Oneplus 6 Operating System Oxygen   My Question or Issue Since a few days my home page is empty, I have no recommandations or others (see ...
  • Toitoine
  • Casual Listener
  • 5150 Views
  • 2 replies
  • 0 likes
  • 5150 Views
  • 2 replies
  • 0 likes

Restart a playlist

I don't like listening to the suggeseted songs anymore. I want to listen to my playlist. Can someone please tell me how to restart my playlist? Android

  • Newbie
  • I don't like listening to the suggeseted songs anymore. I want to listen to my playlist. Can someone please tell me how to restart my playlist?   Android  
  • 4981 Views
  • 0 replies
  • 0 likes
  • 4981 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify only plays one song

PlanPremiumCountry The Netherlands DeviceSamsung Galaxy 9Operating SystemiOS 10My Question or IssueWhen I'm for example looking for music by Coldplay and I want to play the whole list of their songs, there is actually only no song in the wueue and it...

  • Newbie
  • Plan Premium Country  The Netherlands  Device Samsung Galaxy 9 Operating System iOS 10 My Question or Issue When I'm for example looking for music by Coldplay and I want to play th...
  • Peter
  • Spotify Legend
  • 702 Views
  • 1 replies
  • 0 likes
  • One song
    queue
  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visual big galaxy s5 neo

PlanPremiumCountry DeviceGalaxy s5 neoOperating SystemAndroid My Question or Issue Since a little while my app crash when i want to change the playlist

  • Newbie
  • Plan Premium Country   Device Galaxy s5 neo Operating System Android   My Question or Issue  Since a little while my app crash when i want to change the playlist
  • Peter
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium problem

PlanPremiumCountry PortugalDeviceXiaomi Redmi Note 5Operating SystemAndroid My Question or IssueHello, i have a premium account and lately its not working properly. Everytime that i Sart Spotify it download all the músic that i have In my library, th...

  • Newbie
  •   Plan Premium Country  Portugal Device Xiaomi Redmi Note 5 Operating System Android   My Question or Issue Hello, i have a premium account and lately its not working proper...
  • Peter
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Strange glitch where image is frozen on screen

PlanPremiumCountry USDeviceGalaxy Note 8Operating SystemAndroid Oreo My Question or Issue As you can see in the image, that's what my spotify looks like most of the time now. If i start playing a song, leave the app for a bit then come back. It looks...

  • Casual Listener
  • Plan Premium Country  US Device Galaxy Note 8 Operating System Android Oreo   My Question or Issue  As you can see in the image, that's what my spotify looks like most of the...
  • Peter
  • Spotify Legend
  • 674 Views
  • 2 replies
  • 0 likes
  • 674 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline/confused account

PlanPremium (my own account, not through Facebook) Device1+ 5tOperating SystemAndroid 8.1.0 My Question or Issue So Spotify only half worked, it would play songs that I had added to my library (not downloaded) and the home page worked, but search was...

  • Newbie
  •   Plan Premium (my own account, not through Facebook)   Device 1+ 5t Operating System Android 8.1.0   My Question or Issue  So Spotify only half worked, it would play so...
  • Peter
  • Spotify Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to save albums

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueI've just signed up for a premium account, and managed to save 2 albums. I'm unable to save any more. When I hit the save button, it changes to saved, but will ...

  • Newbie
  • Plan Premium Country UK Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue I've just signed up for a premium account, and managed to save 2 albums. I'm unable ...
  • Peter
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Screen unlocked while playing the app

Device: Sony Xperia SAOperating System: Android 7.0Plan: Premium trial My Question or Issue While the app was on, my phone screen was unlocked and I had to manual lock it again. It happened almost everytimes I play music in Spotify. How can I fix it?...

  • Newbie
  •   Device: Sony Xperia SA Operating System: Android 7.0 Plan: Premium trial   My Question or Issue  While the app was on, my phone screen was unlocked and I had to manual loc...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes