Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
Hi, Whe I log in to spotify on my gear S3 it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thanks for your help.
PlanPremiumCountry GermanyDeviceHTC U11+Operating SystemAndroid 8.0.0 My Question or Issue When listening to mixtapes, Album radio or whatever, Spotify will automatically choose similar songs and attaches them to the queue.But for a few weeks now, wh...
I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have loads of bass when I use them with my computer. I don...
DeviceAdvan i7D (Tablet)Operating SystemAndroid My Question or Issue I can't find the remove Facebook option under the social category on the settings. My account is registered by email. How can I disconnect Facebook from Spotify?
Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems with integration since they launched but does anybod...
PlanFreeDeviceSamsung Galaxy Note Fan EditionOperating SystemAndroid 8.0.0My Question or IssueHey i can't find my library in mobile on desktop it's okay and can see it but on mobile i can see only "my favourite songs" and there is only 237 songs it's...
PlanPremiumCountry COSTA RICADeviceSamsung s8+Operating System Windows 10 My Question or Issue No puedo reproducir los archivos locales que sincrinizo en mi pc en la aplicacion del celular.Cuando abro la aplicacion en mi telefono nofuncionan los arch...
PlanPremiumCountry PEDeviceXiaomi Redmi note 3Operating SystemAndroid 6.0.1 My Question or Issue Music stops every minute and occurs both online and offline.
DeviceHuawei P20 ProOperating SystemAndroid Oreo (8.1.0) My Question or IssueI've recently purchased a new phone (was previously on a Galaxy S6) and after installing Spotify I've discovered that my main playlist has decreased in size dramatically (fr...
Plan - PremiumCountry - USA Device - Nexus 5x Hey all,I've been having this issue lately with some songs. The issue is that sometimes when I click a song to play in Spotify it will start a song radio for that song instead of just playing that song. T...
PlanPremium My Question or IssueIf i want to download a playlist or album, it would be good to know how much data will be needed to download it and how much storage will occupy, according to the "downloaded music quality" setting in the app. Thanks
PlanPremiumCountryUS DeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueSpotify has trouble with voice commands with Android Auto. I said "Play my Funtime Mix playlist on Spotify" AA replied, "Playing Funtime Mix on Spotify" and paused ...
PlanPremiumCountryGermanyDevicesOnePlus 6, OnePlus Bullets WirelessOperating SystemAndroid 8.1.0 (OxygenOS 5.1.8) My Question or IssueHi everyone,yesterday I received the OnePlus Bullets Wireless (Bluetooth Headphones). They have a magnetic back on e...
PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue Is it possible to sort your playlist on 'Date Added' like you can do on PC? And if it's not possible is there a place where I can recommend this...
Since a bit, only one of the playlist (Rock hard) dont let me shuffle it.It just start from beginning and play the next song.Also, I can choose any song in that playlist and listen it normally.Not working in any other playlist.I use spotify free. I j...
PlanPremiumCountry CanadaDeviceLG G7Operating SystemAndroid On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole album is visible
PlanPremium DeviceOnePlus 3, OnePlus 5Operating SystemAndroid Oreo, MacOS 10.13 My Question or IssueI have the Spotify app installed on a first gen Amazon FireTV. I can connect to it via Spotify Connect, and play music just fine. The problem presents...
Hi there, Since a recent update, something has changed with playlists. By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabetical order too, and then the songs within the album would sort in the...
PlanPremiumCountry PolandDeviceZTEOperating SystemAndroidMy Question or IssueHey, i have a little problem with my Spotify. I turned ON my Data Transmision because i want download some tracks, when i go in to my play list i pushed the button to downlo...
I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button on top of them, so how am i supposed to download the...