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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

bettiey-bettiey

Visitor

400834 Views

549 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8609 Views

0 replies

7 likes

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My spotify wont work while on wifi!

PlanPremiumCountry HungaryDeviceHuawei P SmartOperating SystemAndroid 8.0.0EMUI version 8.0.0 My Question or Issue I can't use my spotify via WiFi, the message saying my device is offline will pop up after a few seconds, after opening the app. I can ...

Newbie

  Plan Premium Country  Hungary Device Huawei P Smart Operating System Android 8.0.0 EMUI version 8.0.0   My Question or Issue  I can't use my spotify via WiFi, the me...

459 Views

0 replies

0 likes

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Whitelist Spotify so it doesn't close automatically when you pause the music

PlanPremiumCountryFranceDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have to a...

Gig Goer

Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Hi, is there a way to whitelist Spotify so it doesn't close automatically a moment...

466 Views

0 replies

0 likes

  • 466 Views
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Full artwork doesnt work

I was listening to some music together with a classmate. When I noticed that my full screen art doesnt work. There was also an animated video on his screen but not mine. I tried it with my father's account (not premium) on his phone and it works. But...

Newbie

I was listening to some music together with a classmate. When I noticed that my full screen art doesnt work. There was also an animated video on his screen but not mine. I tried it with my father's a...

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
  • 0 likes

Download bar doesn't show up

PlanPremiumCountry PolandDeviceHuawei Mate 10 LiteOperating SystemAndroid 8.0 My Question or IssueWhen I click on downloading some playlists or albums it shows progress bar only on Spotify app. I can't see any information on status bar on top of the ...

Casual Listener

Plan Premium Country  Poland Device Huawei Mate 10 Lite Operating System Android 8.0   My Question or Issue When I click on downloading some playlists or albums it shows progress ...

660 Views

0 replies

4 likes

  • 660 Views
  • 0 replies
  • 4 likes

Pull down search within playlist...

WHY did you remove this feature?... Now its in the 3 dot menu, meaning it takes much longer time. I used this feture daily...

Regular

WHY did you remove this feature?... Now its in the 3 dot menu, meaning it takes much longer time.    I used this feture daily...

Zarrex

Casual Listener

1304 Views

5 replies

17 likes

  • 1304 Views
  • 5 replies
  • 17 likes

Sort By and Search Bar Disappeared - Pixel 3

I recently got a Pixel 3 and it seems one feature has utterly disappeared. The search bar and Sort By feature are completely gone. I am a premium user.

Casual Listener

  I recently got a Pixel 3 and it seems one feature has utterly disappeared. The search bar and Sort By feature are completely gone. I am a premium user.  

kitkat_

Casual Listener

1060 Views

1 replies

1 likes

  • 1060 Views
  • 1 replies
  • 1 likes

Canciones descargadas desaparecen al iniciar sesión con Datos Móviles

PlanPremiumCountry ArgentinaDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or Issue Cuando inicio sesión con Wi Fi (es decir, cuando abro la app) aparecen todas las canciones descargadas pero, cuando lo hago con mis datos móviles algunas...

Newbie

Plan Premium Country  Argentina Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue  Cuando inicio sesión con Wi Fi (es decir, cuando abro la app) apare...

500 Views

0 replies

0 likes

  • 500 Views
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Library (+) vs Favourites (Heart)

Plan: PremiumDevice: Samsung Galaxy Note 4Operating System: Android 6.0.1 My Question or Issue I used to use extensively the automatic Favourite Songs Playlist in Freemium to define my Music Collection. After changing to Premium it gets very confusin...

Casual Listener

Plan: Premium Device: Samsung Galaxy Note 4 Operating System: Android 6.0.1   My Question or Issue   I used to use extensively the automatic Favourite Songs Playlist in...

550 Views

0 replies

0 likes

Library Favourits Premium
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i want play song without shuffle

hello, I want to play one song from your application. Example of a song (bad liar) from imagine dragon but I can not play it because the shuffle of songs has to be played and I do not want that I want to play the song I want, no the shuffle play. ple...

Newbie

hello,   I want to play one song from your application. Example of a song (bad liar) from imagine dragon but I can not play it because the shuffle of songs has to be played and I do not wa...

448 Views

0 replies

0 likes

Spotify
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Spotify stopped recognising disconnected earphones or usb dac

Spotify plays music (using loudspeaker) after disconnecting minijack or USB DAC.It was fine for last few years. (any new updates??) DeviceXiaomi Redmi Note 4 (snapdragon) Android 7.0 NRD90MSpotify: 8.4.82.664, premium

Music Fan

Spotify plays music (using loudspeaker) after disconnecting minijack or USB DAC. It was fine for last few years. (any new updates??)   Device Xiaomi Redmi Note 4 (snapdragon)   Androi...

472 Views

0 replies

1 likes

  • 472 Views
  • 0 replies
  • 1 likes

Spotify stops playing music after few tracks

Spotify stops playing music after few tracks - in a middle of a track !it started to happen this week (any new updates??), it was fine for last few years. DeviceXiaomi Redmi Note 4 (snapdragon) Android 7.0 NRD90MSpotify: 8.4.82.664, premium

Music Fan

Spotify stops playing music after few tracks - in a middle of a track ! it started to happen this week (any new updates??), it was fine for last few years.   Device Xiaomi Redmi Note 4 (snap...

381 Views

0 replies

0 likes

  • 381 Views
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Laod payment always fails (philippines)

So i've been trying to access premium for a time now likely a week now so i am wondering if is there something wrong or is this just how it is?

Newbie

So i've been trying to access premium for a time now likely a week now so i am wondering if is there something wrong or is this just how it is?  

356 Views

0 replies

0 likes

  • 356 Views
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Solved!! Stops after two or three songs, have to open app (not even push play) to restart

PlanPremiumCountryUSADeviceNokia 6.1 Model TA-1045Operating SystemAndroid v9 My Question or IssueI can stream two to three songs before playback stops, always at the end of the song before the next song starts. Unlocking the phone and opening the app...

Newbie

Plan Premium Country USA Device Nokia 6.1 Model TA-1045 Operating System Android v9   My Question or Issue I can stream two to three songs before playback stops, always at the end of t...

Ragedoge

Composer

906 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Xtrons android 8.0.0 error message

PlanPremiumCountry United kingdomDeviceXtrons in car touchscreen px5Operating SystemAndroid 8.0.0 My Question or IssueAfter the latest spotify update i lost all of my saved album and playlist downloads for listening offline (whilst driving).When I go...

Casual Listener

  Plan Premium Country  United kingdom Device Xtrons in car touchscreen px5 Operating System Android 8.0.0   My Question or Issue After the latest spotify update i lost all ...

ynh-rmx67s_p

Regular

3294 Views

8 replies

0 likes

Xtrons android developer warning com.spotify.music
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Playlist order

PlanFree/Premium Operating SystemAndroid My Question or Issue A few weeks ago the playlists stopped playing songs at random. Like all of my playlists suddenly started to play the songs in order of when the song was added. Before it just played songs ...

Casual Listener

Plan Free/Premium   Operating System Android   My Question or Issue  A few weeks ago the playlists stopped playing songs at random. Like all of my playlists suddenly started to ...

11658

Casual Listener

1263 Views

4 replies

0 likes

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  • 4 replies
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Scroll button bug, passes it's limit of scrolling.

PlanPremiumCountry United StatesDeviceAndroidOperating SystemAndroid 7.0 My Question or IssueScroll button would go up past under the title of the playlist (blue half a circle is where it would go) which makes it unable to click scrollable unless scr...

Newbie

Plan Premium Country  United States Device Android Operating System Android 7.0   My Question or Issue Scroll button would go up past under the title of the playlist (blue half a ...

456 Views

0 replies

0 likes

bug
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Solved!!Superuser Contribution Search within playlist not appearing when swiping down

PlanFreeCountry BrazilDeviceMotorola z2 play xt1070Operating SystemAndroid Oreo My Question or Issue Few months ago I was able to search within the playlist by swiping down. Now nothing happens the option to search is gone.

Music Fan

Plan Free Country  Brazil Device Motorola z2 play xt1070 Operating System Android Oreo   My Question or Issue  Few months ago I was able to search within the playlist by...

AeroZ

Composer

3361 Views

12 replies

1 likes

  • 3361 Views
  • 12 replies
  • 1 likes

Videos and Gifs no longer playing

PlanPremiumCountry UK Operating SystemAndroid My Question or IssueAbout 3 weeks ago i was seeing videos and gifs when listening to music. Now they're not there. Any ideas how to get them back?

Newbie

Plan Premium Country  UK   Operating System Android   My Question or Issue About 3 weeks ago i was seeing videos and gifs when listening to music.  Now they're not there....

833 Views

0 replies

0 likes

  • 833 Views
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Pioneer mvh-x580dab Spotify not working

PlanPremiumCountry United KingdomDeviceSony Xperia z3Operating SystemAndroid 6.0.1 My Question or IssueHello, I have an issue with my head unit and Spotify. I've read everywhere and can't find a solution to my problem . The head unit I have in my car...

Newbie

Plan Premium Country  United Kingdom Device Sony Xperia z3 Operating System Android 6.0.1   My Question or Issue Hello, I have an issue with my head unit and Spotify. I've read ev...

00schneider

Newbie

2273 Views

1 replies

7 likes

  • 2273 Views
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Superuser Contribution Mobile spotify pausing songs jack 3.5

PlanPremiumCountry PortugalDeviceNeffosOperating SystemAndroid 5.1 My Question or Issue Spotify keeps pausing while i'm driving, i connect the smartphone to car audio with a 3.5 jack cable and what I believe is that spotify spotify keeps assuming som...

Casual Listener

  Plan Premium Country  Portugal Device Neffos Operating System Android 5.1   My Question or Issue  Spotify keeps pausing while i'm driving, i connect the smartphone to...

Jemi

Spotify Legend

815 Views

3 replies

0 likes

Mobile
pausing
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  • 3 replies
  • 0 likes