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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5595 Views

0 replies

7 likes

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Name/ID bug

Hello guysRecently i noticed that my spotify name turned into numbers and my picture turned into basic aswell. I log in with my facebook account and i did not make any changes to it and neither to my spotify app. It is really disturbing me because i ...

Newbie

Hello guys Recently i noticed that my spotify name turned into numbers and my picture turned into basic aswell. I log in with my facebook account and i did not make any changes to it and neither to ...

297 Views

0 replies

0 likes

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Browse and Radio Tabs gone?!

So I opened my Spotify app on my iPhone yesterday morning to find it had updated and was missing the Radio and Browse tabs from the bottom of the app. It’s version 8.4.76 and I have premium, so I’m very confused why they’re not there anymore? Is this...

Visitor

So I opened my Spotify app on my iPhone yesterday morning to find it had updated and was missing the Radio and Browse tabs from the bottom of the app. It’s version 8.4.76 and I have premium, so I’m v...

Jose_M

Spotify Star

1908 Views

2 replies

1 likes

Browse
Help
iphone app
missing tabs
Radio
Update
  • 1908 Views
  • 2 replies
  • 1 likes

Chromebox and can not start Spotify

I have a ASUS Chromebox 3 N008U.Google Chrome OSVersion **bleep**.0.3497.120 (Officiell version) (64 bitar) When I try to start the Spotify App, it look like this.Why is Spotify app not working?

Casual Listener

I have a ASUS Chromebox 3 N008U. Google Chrome OS Version **bleep**.0.3497.120 (Officiell version) (64 bitar)   When I try to start the Spotify App, it look like this. Why is Spotify...

LIF123

Casual Listener

613 Views

1 replies

0 likes

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  • 1 replies
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Chromebox, Can not start Spotify App

I have a ASUS Chromebox 3 N008U.Google Chrome OSVersion **bleep**.0.3497.120 (Officiell version) (64 bitar) When I try to start the Spotify App, it look like this.Why is Spotify app not working?

Casual Listener

I have a ASUS Chromebox 3 N008U. Google Chrome OS Version **bleep**.0.3497.120 (Officiell version) (64 bitar)   When I try to start the Spotify App, it look like this. Why is Spotify...

520 Views

0 replies

0 likes

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Solved!! Spotify closing after 15 seconds of music

Everytime i listen to around 15 seconds of music, the app just closes by itself. I alredy tried everything, including reinstalling, but the problem persists. The problem happens in both my devices. @Edit: The problem does not happen on Spotify Lite. ...

Casual Listener

Everytime i listen to around 15 seconds of music, the app just closes by itself. I alredy tried everything, including reinstalling, but the problem persists. The problem happens in both my devices. ...

filipecoimbra22

Casual Listener

1404 Views

2 replies

3 likes

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App closing after a few secounds of music playing

PlanFamily PremiumCountry SwitzerlandDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue The Android App is Wirkung fine to find Songs. After closing a Song the Musik will play för abtut 9 or 10 secounds Andi Team the App is closing a...

Newbie

Plan Family Premium Country  Switzerland Device Samsung Galaxy S8 Operating System Android    My Question or Issue  The Android App is Wirkung fine to find Songs. After ...

355 Views

0 replies

2 likes

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Endless Artist Radio is missing

PlanPremium Device(Samsung Note Operating System(Android Oreo) My Question or IssueHi, I've received the latest update which hides "browse" menu item, but I don't see any differences in artist radios. There is no download option still.Btw, it was alr...

Visitor

Plan Premium   Device (Samsung Note 😎 Operating System (Android Oreo)   My Question or Issue Hi, I've received the latest update which hides "browse" menu item, but I don't s...

366 Views

0 replies

0 likes

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Wrong output device displayed and device list empty

PlanFreeCountryGermany DeviceXiaomi A1, HP ProDesk 400 G4, iMac, iPad Air, Yamaha RX-A860Operating SystemAndroid 8.0.1, fedora-28, iOS 12 My Question or IssueHello! I am new here and try Spotify since yesterday. I use the free account just to learn h...

Music Fan

Plan Free Country Germany  Device Xiaomi A1, HP ProDesk 400 G4, iMac, iPad Air, Yamaha RX-A860 Operating System Android 8.0.1, fedora-28, iOS 12   My Question or Issue Hello!&nbsp...

305 Views

0 replies

0 likes

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Spotify crashing on Android

PlanPremiumCountry USA/ JapanDeviceSamsung S7 Operating SystemAndroid 8.0 My Question or Issue My Spotify keeps shutting down after ten seconds. It's been like two weeks now.Samsung S7 Android 8.0 Spotify premium 8.4.75.670. reinstalled the app multi...

Newbie

Plan Premium Country  USA/ Japan Device Samsung S7  Operating System Android 8.0   My Question or Issue     My Spotify keeps shutting down after ten seconds. It's...

421 Views

0 replies

2 likes

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Superuser Contribution SPOTIFY KEEPS ON SHUTTING DOWN

PlanPremiumCountrySpain DeviceSamsung Galaxy Edge 7Operating SystemAndroid Oreo 8.0Samsung Experience Version 9.0 My Question or IssueThe Spotify app keeps on shutting down. I already tried to:Delate data and cache, delate some specific files on the ...

Casual Listener

Plan Premium Country Spain   Device Samsung Galaxy Edge 7 Operating System Android Oreo 8.0 Samsung Experience Version 9.0   My Question or Issue The Spotify app keeps on shutti...

Ver

Spotify Legend

3604 Views

5 replies

8 likes

shut down
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Spotify Andoird app is just too slow

PlanPremiumCountrySpainDeviceBQ Aquaris X5 PlusOperating SystemAndroid 7.1.1 Every morning, on my way to work I open Spotify app. For the first 6/7 minutes all I have is frustration. For at least the last 6 months the app is just ridiculously slow.Do...

Casual Listener

Plan Premium Country Spain Device BQ Aquaris X5 Plus Operating System Android 7.1.1   Every morning, on my way to work I open Spotify app. For the first 6/7 minutes all I have is frustr...

pez_betta

Casual Listener

1345 Views

3 replies

1 likes

Android
slow spotify
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Sharing to Instagram Story Not Working

Free/PremiumCountry UKDevicePixel 2 googleOperating SystemAndroid My Question or Issue Have reinstalled Spotify and Instagram app and still cant share songs in stories.

Visitor

  Free/Premium Country  UK Device Pixel 2 google Operating System Android   My Question or Issue  Have reinstalled Spotify and Instagram app and still cant share songs i...

254 Views

0 replies

0 likes

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Estoy en la app y después de un tiempo se o se reinicia sola

No había tenido problemas con la aplicación de Android hasta que actualice la aplicación a la versión 8.4.77.779 desde entonces si permanezco en la aplicación aproximadamente por más de 30 segundos se reinicia o se cierra automáticamente deteniendo l...

Newbie

No había tenido problemas con la aplicación de Android hasta que actualice la aplicación a la versión 8.4.77.779 desde entonces si permanezco en la aplicación aproximadamente por más de 30 segundos s...

328 Views

0 replies

1 likes

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[Chromecast] Volume, audio quality, shuffle issues

Premium plan, Android 9, Spotify version 8.4.75.670I've got numerous issues with Chromecast Audio and Spotify:- I have to restart the app to be able to adjust the volume from within the app. It works at first, but then somehow stops working, even tho...

Regular

Premium plan, Android 9, Spotify version 8.4.75.670 I've got numerous issues with Chromecast Audio and Spotify: - I have to restart the app to be able to adjust the volume from within the app. It w...

411 Views

0 replies

0 likes

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Solved!! Android App stürzt ständig ab.

Hallo, seit einer Woche stürzt meine Android Spotify App ständig ab. Neuinstallation hat nichts gebracht, Stromsparmodus aufheben und Cache / Daten löschen ebenso wenig.Auf einem weiteren Android sowie auf einem IOS Gerät läuft die App einwandfrei. W...

Casual Listener

Hallo, seit einer Woche stürzt meine Android Spotify App ständig ab. Neuinstallation hat nichts gebracht, Stromsparmodus aufheben und Cache / Daten löschen ebenso wenig. Auf einem weiteren Android s...

Alice01

Casual Listener

27689 Views

6 replies

6 likes

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No puedo agregar más música

Cuando le pongo en los tres puntitos (el menú) de una canción me dice que debo estar conectada para poder ver el menú, pero estoy conectada a WIFI, tengo iniciada la sesión, tengo el modo offline desactivado y soy cliente premium, no sé a qué se refi...

Newbie

Cuando le pongo en los tres puntitos (el menú) de una canción me dice que debo estar conectada para poder ver el menú, pero estoy conectada a WIFI, tengo iniciada la sesión, tengo el modo offline des...

297 Views

0 replies

0 likes

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Spotify fecha sozinho passando alguns segundos

Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, a aplicação fecha e volta a abrir, tendo assim que ...

Casual Listener

Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, ...

jucruz89

Casual Listener

4235 Views

2 replies

3 likes

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Solved!! New interface for Premium

I'm not sure how to enable it. The new update for premium users for Android where there are only 3 icons instead of 5 I have the latest version and I still have the 5 icon layout. What do I have to do to enable?

Casual Listener

I'm not sure how to enable it. The new update for premium users for Android where there are only 3 icons instead of 5  I have the latest version and I still have the 5 icon layout. What do I hav...

Hakoreh

Casual Listener

1064 Views

2 replies

0 likes

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My downloaded Music on my computer's playlist wont show up on my phone

PlanFree/PremiumCountry USDeviceGalaxy s9 + Operating System Windows 10 My Question or Issue I downloaded music on my computer then put the music on my playlist(Music downloaded from the internet not spotify). The music use to be on my phones playlis...

Newbie

  Plan Free/Premium Country  US Device Galaxy s9 +  Operating System  Windows 10   My Question or Issue   I downloaded music on my computer then put the musi...

308 Views

0 replies

0 likes

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Songs over 10 minutes suddenly unavailable?

PlanPremiumCountryDenmark DeviceSamsung Galaxy s9My Question or IssueFirst of all, I am unsure if this is the right place to put this, I'm sorry if not. Today as I listened to this musical album, I noticed that four of the songs didn't play. It was o...

Casual Listener

Plan Premium Country Denmark  Device Samsung Galaxy s9 My Question or Issue First of all, I am unsure if this is the right place to put this, I'm sorry if not.  Today as I listened ...

Josezito

Newbie

1649 Views

8 replies

8 likes

  • 1649 Views
  • 8 replies
  • 8 likes