Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
193656 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
534818 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
437872 Views
565 replies
37 likes
PlanPremiumCountry AustriaDevice(Samsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue There are two serious bugs on the Android App. First: when looking at all the albums within an Artist, the app ALWAYS jumps Back to top.Example: Iron M...
Plan Premium Country Austria Device (Samsung Galaxy 9 Operating System Android Oreo My Question or Issue There are two serious bugs on the Android App. Fi...
525 Views
0 replies
0 likes
PlanPremiumCountryUnited States DevicePixel 2 XLOperating SystemAndroid 9 (Pie) My Question or Issue I keep setting my download quality to very high, however every time I check the settings page, it has reverted to Normal. This has now happened multi...
Plan Premium Country United States Device Pixel 2 XL Operating System Android 9 (Pie) My Question or Issue I keep setting my download quality to very high, however ...
590 Views
0 replies
0 likes
Lately, I've wanted to remove some playlists from my recently played and when I click on them and press the three dots, the remove option isn't there anymore. Maybe it was an update change, however, I thought it wouldn't be removed or something. So, ...
Lately, I've wanted to remove some playlists from my recently played and when I click on them and press the three dots, the remove option isn't there anymore. Maybe it was an update change, however, ...
Casual Listener
1069 Views
2 replies
0 likes
PlanPremiumCountry DeviceAndroid head unit for car Operating SystemAndroid 7.1 My Question or Issuewhen I leave the Spotify app and go to home screen on the head unit it’s plays in the background for a few seconds then stops how do I fix this ?
Plan Premium Country Device Android head unit for car Operating System Android 7.1 My Question or Issue when I leave the Spotify app and go to home screen on the head un...
567 Views
0 replies
2 likes
İ paid for spotify premium but my account still not switched to premium. Here i have a proof about it.
İ paid for spotify premium but my account still not switched to premium. Here i have a proof about it.
Community Legend
340 Views
1 replies
0 likes
PlanFree/Premium Operating My Question or Issue Is the password here the same as my playlists? Spotify would not let me login after recent update, had to use FACEBOOK option...
Plan Free/Premium Operating My Question or Issue Is the password here the same as my playlists? Spotify would not let me login after recent update, had to use FACEBOOK...
Roadie
391 Views
1 replies
0 likes
Just got premium on my oneplus 6, and I can't see the equalizer option at all, it just doesn't show. Also, it doesn't sound like changing the sound quality makes any difference. I'd appreciate your answers My Question or Issue
Just got premium on my oneplus 6, and I can't see the equalizer option at all, it just doesn't show. Also, it doesn't sound like changing the sound quality makes any difference. I'd apprecia...
Roadie
13870 Views
3 replies
0 likes
Hi,Recently I have lost a great song from my library. I don't remember its title or band's name.How can I check whether I dislaked it or removed it unintentionally and how can I add it to my library again? Is there any list of disliked songs?
Hi, Recently I have lost a great song from my library. I don't remember its title or band's name. How can I check whether I dislaked it or removed it unintentionally and how can I add it to my...
Not applicable
653 Views
1 replies
0 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So for the last few days my main playlist (3000+ songs) has been acting very strangely accross all my devices. When I click "Shuffle Play" it ...
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So for the last few days my main playlist (3...
Roadie
544 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceXiaomi Mix3Operating System(Android 9) My Question or IssueHi, I have a pretty old car (2015 Mini Cooper Hardtop 4-door) and I don't have the Bluetooth multimedia music connection package on it. When I used my iPhone to co...
Plan Premium Country USA Device Xiaomi Mix3 Operating System (Android 9) My Question or Issue Hi, I have a pretty old car (2015 Mini Cooper Hardtop 4-door...
1124 Views
0 replies
0 likes
I using the Spotify in the Android and the app doesn't refresh a new episode of podcast that I'm signing. I would like to know what is happening, because I know that the podcast has new episode but it doesn't appear on the my Spotify. PlanPremiumCoun...
I using the Spotify in the Android and the app doesn't refresh a new episode of podcast that I'm signing. I would like to know what is happening, because I know that the podcast has new episode but i...
Casual Listener
5166 Views
2 replies
5 likes
PlanPremiumCountry USADevicePixel 3 XLOperating SystemAndroid My Question or Issue Starting last weekend, my Home Mix playlist won't open on my mobile. It opens for me on my PC and it opens for my fiancee on her mobile and PC, but it doesn't work on ...
Plan Premium Country USA Device Pixel 3 XL Operating System Android My Question or Issue Starting last weekend, my Home Mix playlist won't open on my mobile. It ope...
Newbie
552 Views
1 replies
1 likes
Plan: PremiumCountry: UK Device: Amazon Kindle FireOperating System: Android (I think) My Question or IssueI have just downloaded Spotify onto my Kindle Fire and when I open the app all I get is a blank screen> Can you help ?
Plan: Premium Country: UK Device: Amazon Kindle Fire Operating System: Android (I think) My Question or Issue I have just downloaded Spotify onto my Kindle Fire...
Casual Listener
5024 Views
4 replies
2 likes
Can I use "your time capsule playlist" song background/style as my normal playlist songs background
Can I use "your time capsule playlist" song background/style as my normal playlist songs background
603 Views
0 replies
0 likes
Hello,When I start the Spotify app on my phone the song I had playing last before closing the app is automatically playing. It is really annoying when I'm at public places and then music is starting to play out of nowhere.My Android version 7.1 Nouga...
Hello, When I start the Spotify app on my phone the song I had playing last before closing the app is automatically playing. It is really annoying when I'm at public places and then music is startin...
488 Views
0 replies
0 likes
PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello i want to know if it's possible that the little circle with lines on it ( The little Spotify notification on the top left ) can stay in the notific...
Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo My Question or Issue Hello i want to know if it's possible that the...
523 Views
0 replies
0 likes
Plan PremiumCountry Denmark Device(Oneplus 5t)Operating System(Android) My Question or IssueAfter the lastest update fron spotify I can´t sort or filter songs in any of my playlist. I have tried to reinstall app and restart phone but makes no differe...
Plan Premium Country Denmark Device (Oneplus 5t) Operating System (Android) My Question or Issue After the lastest update fron spotify I can´t sort or filter songs in...
542 Views
0 replies
1 likes
Hi, Using Samsung Gear S3. I have installed Spotify and it works well. However as far as I can tell offline playlists are not available. Without this the application is pretty useless to me. Is this on the roadmap? /M
Hi, Using Samsung Gear S3. I have installed Spotify and it works well. However as far as I can tell offline playlists are not available. Without this the application is pretty useless to me....
Spotify Legend
6005 Views
12 replies
17 likes
PlanPremiumDevicePC and Xiaomi MiA1Operating SystemWindows 7 My Question or Issue HiI have some songs I have on my pc I want to be able to play inside the Spotify app on my mobile phone. These are songs that are not available on Spotify.I have read t...
Plan Premium Device PC and Xiaomi MiA1 Operating System Windows 7 My Question or Issue Hi I have some songs I have on my pc I want to be able to play inside the Spotify app on m...
Casual Listener
1039 Views
3 replies
0 likes
Hi, I have problems with your application in my new Honor 8x. In sametimes randomly stops and always after turning in from this top bar of Android, I need to turn application again to work, or wait some time for it to reload itself.I have tried to re...
Hi, I have problems with your application in my new Honor 8x. In sametimes randomly stops and always after turning in from this top bar of Android, I need to turn application again to work, or...
Casual Listener
2605 Views
3 replies
2 likes
