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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6872 Views

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Solved!!Superuser Contribution Spotify CRASHING

PlanPremiumCountry BRAZILDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Oreo My Question or Issue Since last 2 uptades (Now I'm using version 8.4.77.779) Spotify just crashes after 15 ou 20 seconds. Its not possible to listen any music since eve...

Casual Listener

Plan Premium Country  BRAZIL Device Samsung Galaxy S8 Plus Operating System Android Oreo   My Question or Issue  Since last 2 uptades (Now I'm using version 8.4.77.779) ...

Peter

Spotify Legend

799 Views

1 replies

0 likes

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Can't save playlists to SD-card

PlanPremiumCountry SwedenDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo 8.0.0 My Question or Issue So after this new update with the new layout and everything the option to download all my songs and playlists seems to have disappeared. Is it ju...

Casual Listener

Plan Premium Country  Sweden Device Samsung Galaxy S9+ Operating System Android Oreo 8.0.0   My Question or Issue  So after this new update with the new layout and everything...

r0xp0x

Casual Listener

778 Views

2 replies

1 likes

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Superuser Contribution Spotify stops playing and/or working

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For the last three days, Spotify randomly (mostly just after a few seconds) stops playing a song or crashes completely. ...

Newbie

Plan Premium Country  Netherlands Device Samsung Galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  For the last three days, Spot...

Peter

Spotify Legend

548 Views

2 replies

0 likes

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Home tab not working

FreeU.S.Samsung Galaxy S4System and app both up to date So I've had this app for about a week now and so far it's been working great. A few hours ago when I opened the app I noticed that my home tab was completely blank save for the settings wheel in...

Casual Listener

Free U.S. Samsung Galaxy S4 System and app both up to date   So I've had this app for about a week now and so far it's been working great. A few hours ago when I opened the app I noticed th...

ZeroCelsius

Casual Listener

2238 Views

8 replies

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Superuser Contribution Artist's Mixes

PlanPremiumCountry Canada Operating System(iOS 12 My Question or Issue I used to be able to search an artist and get a "mix" that contained "like" music. That feature seems to have disappeared, or is it someplace where I don't know where it is?

Casual Listener

Plan Premium Country  Canada   Operating System (iOS 12   My Question or Issue  I used to be able to search an artist and get a "mix" that contained "like" music.  T...

Peter

Spotify Legend

1786 Views

7 replies

0 likes

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Local files on phone

Can i use local files from my phone? Syncing with desktop doesn't work for **bleep** and i have same files downloaded on mobile device, so it would be nice to just add them to my playlist, is that even a thing?

Newbie

  Can i use local files from my phone? Syncing with desktop doesn't work for **bleep** and i have same files downloaded on mobile device, so it would be nice to just add them to my playlist, is...

AeroZ

Composer

357 Views

1 replies

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Superuser Contribution Privacy settings for playlist

My playlist, which is set as private, is automatically making itself public. How to stop it? It happens at least 5 times a day and I constantly have to change privacy settings for playlist.

Newbie

My playlist, which is set as private, is automatically making itself public. How to stop it? It happens at least 5 times a day and I constantly have to change privacy settings for playlist.

Peter

Spotify Legend

374 Views

1 replies

0 likes

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Superuser Contribution Spotify Offline Mode + Google Assistant

The main reason I got Spotify Premium was to be able to play music in my car without streaming and thus save money on my data plan. I go hands free and use Google Assistant voice commands. The implementation between the two is very poor. I cannot use...

Regular

  The main reason I got Spotify Premium was to be able to play music in my car without streaming and thus save money on my data plan. I go hands free and use Google Assistant voice commands. Th...

Katerina

Spotify Legend

2121 Views

2 replies

8 likes

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Superuser Contribution Issue with loading albums

PlanPremium 8.4.75.670CountryAustriaDeviceSamsung Note 8Operating SystemAndroid 8 My Question or IssueNot quite sure when the issue first appeard but I currently hace to select an album twice to get it to load. When I click on an album the first time...

Newbie

Plan Premium 8.4.75.670 Country Austria Device Samsung Note 8 Operating System Android 8   My Question or Issue Not quite sure when the issue first appeard but I currently hace to sele...

Peter

Spotify Legend

652 Views

1 replies

1 likes

  • 652 Views
  • 1 replies
  • 1 likes

Solved!! Randomly shutdown on Samsung S7

PlanSpotify Premium: 8.4.75.670 armV7CountryGermany DeviceSamsung Galaxy S7Operating SystemAndroid G930FXXS3ERHD/G930FDBT3ERG2/G930FXXU3ERHC My Question or IssueSince a couple of days, Spotify stops music after a couple of seconds randomly and shutdo...

Casual Listener

Plan Spotify Premium: 8.4.75.670 armV7 Country Germany   Device Samsung Galaxy S7 Operating System Android G930FXXS3ERHD/G930FDBT3ERG2/G930FXXU3ERHC   My Question or Iss...

Horst25

Casual Listener

851 Views

1 replies

2 likes

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Android APP - playlist folders disappeared

There are no playlist-folders anymore. I had a lot of playlist and niw it is a complete mess without the folders. Are they only includes with the premium version from now on? If the premium version also lost this feature it would be useless for me. O...

Newbie

There are no playlist-folders anymore. I had a lot of playlist and niw it is a complete mess without the folders. Are they only includes with the premium version from now on? If the premium version a...

Joe

Community Legend

782 Views

1 replies

0 likes

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  • 1 replies
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My Spotify keeps pausing. 🙁

PlanPremium Country USA DeviceSamsung Galaxy Note 9 Operating SystemAndroid My Question or IssueMy Spotify keeps pausing every 5 to 10 seconds and I don't know how to stop it. HELP!!

Casual Listener

Plan Premium   Country  USA   Device Samsung Galaxy Note 9   Operating System Android   My Question or Issue My Spotify keeps pausing every 5 to 10 seconds and I...

yl_tkd0-jxdk

Casual Listener

1030 Views

4 replies

0 likes

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Superuser Contribution Cutting out/Stuttering on Bluetooth

PlanPremiumCountryUK DeviceSamsung S8Operating SystemAndroid My Question or IssueNever had this before but suddenly completely unable to use my Bluetooth speakers. Spotify will freeze/sutter for a few seconds every few seconds, tried charging the spe...

Visitor

Plan Premium Country UK   Device Samsung S8 Operating System Android   My Question or Issue Never had this before but suddenly completely unable to use my Bluetooth speakers. Spo...

Peter

Spotify Legend

6224 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Go to Song Radio - option not available

PlanPremium FamilyCountryCanada DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI can normally click the ... button next to a song I'm listening to and select the "Go to Song Radio" to launch the station with similar songs. But righ...

Newbie

  Plan Premium Family Country Canada    Device Samsung Galaxy 8 Operating System Android   My Question or Issue I can normally click the ... button next to a song ...

AeroZ

Composer

1561 Views

1 replies

0 likes

Radio
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Superuser Contribution Spotify tells me I'm offline but I'm not.

Hello,I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I can fix this is uninstall the app and reinstalled. Any help...

Newbie

 Hello, I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I ...

Peter

Spotify Legend

796 Views

1 replies

1 likes

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Radio-Button nicht mehr vorhanden

PlanPremium StudentCountryAustriaDeviceHuawei P9 + Samsungs Galaxy Tab 3Operating SystemAndroid My Question or IssueGuten Tag, leider vermisse ich seit gestern den Radio-Button im Hauptmenü in der Handy- sowie auch in der Tablet-App. Es ist nur noch ...

Newbie

Plan Premium Student Country Austria Device Huawei P9 + Samsungs Galaxy Tab 3 Operating System Android   My Question or Issue Guten Tag, leider vermisse ich seit gestern den Radio-Bu...

516 Views

0 replies

0 likes

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Spotify Just changed the display. How to change back to the old one?

2 hours ago my Spotify was normal, I Just clicked "whats New in Spotify Premium" and the display chanced. The radio button Bellow isn't there. How can I turn back?

Visitor

2 hours ago my Spotify was normal, I Just clicked "whats New in Spotify Premium" and the display chanced. The radio button Bellow isn't there. How can I turn back? 

666 Views

0 replies

1 likes

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Spotify crashes every time

PlanPremiumCountryGermanyDeviceHuawai P8Operating SystemAndroid My Question or IssueSpotify crashes every time when i start. The App opened, hold 30 seconds and crash. What can i do?

Casual Listener

Plan Premium Country Germany Device Huawai P8 Operating System Android   My Question or Issue Spotify crashes every time when i start. The App opened, hold 30 seconds and crash. What c...

3ugeene

Music Fan

2266 Views

11 replies

8 likes

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Spotify app on Android has this library bug

PlanPremiumCountry DeviceSamsung S7Operating SystemAndroid Oreo My Question or Issue Hi, I have been annoyed by the library items being overlayed occasionally when coming from the library and changing screens. Is there a fix?

Newbie

Plan Premium Country   Device Samsung S7 Operating System Android Oreo   My Question or Issue  Hi, I have been annoyed by the library items being overlayed occasionally ...

360 Views

0 replies

0 likes

  • 360 Views
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Music stops after 20 sec

Plan: PremiumCountry: NorwayDevice: Samsung Galaxy A5 (2017)Operating System: Android 8 When I play music on my phone, it stops after 20 sec (+/-). It only happens with my own user on my own phone. It works fine with another user on my phone, or my o...

Newbie

Plan: Premium Country: Norway Device: Samsung Galaxy A5 (2017) Operating System: Android 8   When I play music on my phone, it stops after 20 sec (+/-). It only happens with my ow...

1771 Views

0 replies

3 likes

  • 1771 Views
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  • 3 likes