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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Download to SD Card option no longer available

PlanPremiumDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueThis morning I discovered that all of my songs are no longer downloaded. I downloaded them again, but now there's no option for me to store my songs on my SD card. Cli...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue This morning I discovered that all of my songs are no longer downloaded. I downloaded them agai...
  • daniel051529
  • Newbie
  • 844 Views
  • 2 replies
  • 1 likes
  • 844 Views
  • 2 replies
  • 1 likes

My Spotify suddenly changed

PlanPremium Country Israel DeviceXI 6Operating System(Android.) My Question or Issue My Spoti suddenly changed, there are things missing in the menu bar as you can see in teh photo. Tried to reinstall it - didn't work. Made sure my payment is correct...

  • Newbie
  •   Plan Premium   Country  Israel  Device XI 6 Operating System (Android.)   My Question or Issue  My Spoti suddenly changed, there are things missing in the ...
  • AeroZ
  • Composer
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

No name of song updates with Parrot mki 9100

- Premium account- Several devices: Moto X play, Mi a2, S9. When a put a playlist or radio in spotify the first song sent the name/album information to the parrot system and it is showed in the screen but when the song finish and start the next one t...

  • Newbie
  • - Premium account - Several devices: Moto X play, Mi a2, S9.  When a put a playlist or radio in spotify the first song sent the name/album information to the parrot system and it is showed in ...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Songs starts from beginning after a few seconds

PlanFree/PremiumCountry DeviceGalaxy s7Operating SystemAndroid My Question or IssueSo i put my phone on charge last night after the gym.Was listening to spotify entire time and didnt touch any setting,This morning i started up spotify and hit a track...

  • Casual Listener
  • Plan Free/Premium Country   Device Galaxy s7 Operating System Android   My Question or Issue So i put my phone on charge last night after the gym. Was listening to spotify entire...
  • 483 Views
  • 0 replies
  • 0 likes
  • 483 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music stops playing

PlanFreeCountry MalaysiaDeviceVivo Y53Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This wasn't an issue for me before but lately whenever I open other apps pr camera my music stops except when I'm on Pinterest, whatsap...

  • Casual Listener
  • Plan Free Country  Malaysia Device Vivo Y53 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  This wasn't an issue for me before but latel...
  • Peter
  • Spotify Legend
  • 1236 Views
  • 3 replies
  • 0 likes
  • 1236 Views
  • 3 replies
  • 0 likes

Spotify crashing

Every time I log on and stay on the spotify app it crashes about 10 seconds into the song, if I play it in the background it works absolutely fine and it's working completely normal on my iPad which hasn't had the new update. I've tried everything I ...

  • Casual Listener
  • Every time I log on and stay on the spotify app it crashes about 10 seconds into the song, if I play it in the background it works absolutely fine and it's working completely normal on my iPad which ...
  • Lokiehe
  • Casual Listener
  • 1028 Views
  • 1 replies
  • 0 likes
  • Android App
    Crash
    Update
  • 1028 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have no personalized playlists

PlanPremiumCountryUSDeviceGalaxy S9Operating SystemAndroid/Windows My Question or IssueI have been premium for about a month and have no personalized playlists. No New Releases for you, No Discover Weely, No Release Radar. Nothing. I JUST got a tiny ...

  • Casual Listener
  • Plan Premium Country US Device Galaxy S9 Operating System Android/Windows   My Question or Issue I have been premium for about a month and have no personalized playlists.   No N...
  • milob
  • Casual Listener
  • 611 Views
  • 3 replies
  • 0 likes
  • 611 Views
  • 3 replies
  • 0 likes

Spotify keeps crashing - only plays songs for few seconds then crashes

PlanPremiumCountry NZDeviceSamsung Galaxy 7Operating SystemAndriod 8.0.0 I've tried all solutions I can find, only started happening yesterday. Crashes on my phone only - offline, online and with data, works fine on my computer. I've reinstalled, del...

  • Newbie
  • Plan Premium Country  NZ Device Samsung Galaxy 7 Operating System Andriod 8.0.0   I've tried all solutions I can find, only started happening yesterday. Crashes on my phone only - ...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Problemas

Boa tarde! Estou passando por problemas com o aplicativo. Assim como muitas outras pessoas também estão passando pela mesma situação. A última versão ou atualização está fazendo o aplicativo finalizar/desligar automaticamente. Peço que corrijam este ...

  • Newbie
  •    Boa tarde! Estou passando por problemas com o aplicativo. Assim como muitas outras pessoas também estão passando pela mesma situação. A última versão ou atualização está fazendo o aplic...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Spotify android completely broken

PlanPremiumCountry IndonesiaDeviceVivo Y83Operating SystemAndroid Oreo My Question or IssueJust bought new phone cause i lost my phone, this one arguably much better than my old phone, YET theres LOT of issue on spotify, and so far, spotify is the on...

  • Regular
  • Plan Premium Country  Indonesia Device Vivo Y83 Operating System Android Oreo   My Question or Issue Just bought new phone cause i lost my phone, this one arguably much better tha...
  • AeroZ
  • Composer
  • 861 Views
  • 4 replies
  • 3 likes
  • 861 Views
  • 4 replies
  • 3 likes

Music interuptions (10-15sec in)

PlanFree/PremiumCountry Samsung Galaxy S7Operating SystemUp to date My Question or Issue I am new and trying the free version of this app to see if I switch feom the one I am paying for now. For the first two days the app worked fine. Then late yeste...

  • Newbie
  • Plan Free/Premium Country  Samsung Galaxy S7 Operating System Up to date    My Question or Issue  I am new and trying the free version of this app to see if I switch feom ...
  • 318 Views
  • 0 replies
  • 2 likes
  • 318 Views
  • 0 replies
  • 2 likes

Application downloaded from Play Store is outdated

PlanPremiumCountryFrance Device(Galaxy S6)Operating System(Android 7.0) My Question or Issue Hi, I hope someone will be able to help me with my problem.This morning, I decided to clean my phone a bit. So I deleted the 15Go of saved songs I had on Spo...

  • Newbie
  • Plan Premium Country France   Device (Galaxy S6) Operating System (Android 7.0)   My Question or Issue   Hi, I hope someone will be able to help me with my problem. This m...
  • _taku_
  • Casual Listener
  • 572 Views
  • 4 replies
  • 4 likes
  • 572 Views
  • 4 replies
  • 4 likes

Spotify update

Spotify PremiumPortugalAndroid 8Hello. I got the new spotify update yesterday. My main issue is when I try to use the search box spotify app crashes, I have to restart it and with no search results, it simply doesn't work. Already cleanned cache, uni...

  • Newbie
  • Spotify Premium Portugal Android 8 Hello. I got the new spotify update yesterday. My main issue is when I try to use the search box spotify app crashes, I have to restart it and with no search res...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recently Played list too short

Plan PremiumCountry GreeceDevice Essential PH-1 phone, Microsoft Surface BookOperating system Android pie, Windows 10My Question or Issue:Why is the list of recently played items so short? When using the Android and Windows 10 apps it is only 30 item...

  • Newbie
  • Plan Premium Country Greece Device Essential PH-1 phone, Microsoft Surface Book Operating system Android pie, Windows 10 My Question or Issue: Why is the list of recently played items so short? ...
  • Katerina
  • Spotify Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Solved!! Only old version of spotify available on google play store

Just got a new Galaxy s9 running oreo, and I haven't been able to get spotify to work after installing. I looked at my old android phone and realized that the the layout is totally different and there are a bunch of features missing. Then after looki...

  • Casual Listener
  • Just got a new Galaxy s9 running oreo, and I haven't been able to get spotify to work after installing.  I looked at my old android phone and realized that the the layout is totally different an...
  • 1223663959
  • Casual Listener
  • 2990 Views
  • 4 replies
  • 5 likes
  • 2990 Views
  • 4 replies
  • 5 likes

Spotify Beta Android - App not available for this account

PlanPremiumCountryUnited KingdomDeviceOnePlus 5TOperating SystemAndroid Oreo 8.1 My Question or IssueHey there, I'm a long time (long long time) Spotify user, and it's only recently I've started perusing the forums. Anyway I decided I'd like to opt i...

  • Casual Listener
  • Plan Premium Country United Kingdom Device OnePlus 5T Operating System Android Oreo 8.1   My Question or Issue Hey there, I'm a long time (long long time) Spotify user, and it's o...
  • AeroZ
  • Composer
  • 1286 Views
  • 4 replies
  • 4 likes
  • 1286 Views
  • 4 replies
  • 4 likes

Visual bug

Plan PremiumCountry BelgiumDeviceSamsung galaxy a3 2017Operating System Android My Question or Issue You can see on the picture what my problem is. My playlists of songs titles stay put sometimes..

  • Newbie
  • Plan   Premium Country  Belgium Device Samsung galaxy a3 2017 Operating System  Android    My Question or Issue  You can see on the picture what my problem is...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Search Crash.

PlanFree/PremiumCountry DeviceGalaxy J7 prime Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify is crashing every time I try to search anything. I have to reset the app to even get the app to load anything, playlist...

  • Newbie
  • Plan Free/Premium Country   Device Galaxy J7 prime   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify is crashing every tim...
  • m-inj_ils2pfg
  • Newbie
  • 241 Views
  • 1 replies
  • 1 likes
  • 241 Views
  • 1 replies
  • 1 likes

Spotify keeps changing and skipping songs by itself it gets annoying

PlanPremiumCountry USADeviceSamsung Galaxy 8plus My Question or Issue Spotify keeps changing and skipping songs by itself it gets annoying, I've had spotify for years but since the last update, spotify keeps changing and skipping random songs. I defi...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy 8plus   My Question or Issue  Spotify keeps changing and skipping songs by itself it gets annoying, I've had spotify for years b...
  • 532 Views
  • 0 replies
  • 3 likes
  • 532 Views
  • 0 replies
  • 3 likes

Unable to Listen to Discover Weekly

PlanFree/PremiumCountry DeviceGoogle Pixel 2Operating SystemAndroidOreo My Question or Issue I can't listen to this week's Discover Weekly. When I click on it, it just pulls up last week's. Even when I go to another playlist and come back, it just pi...

  • Newbie
  • Plan Free/Premium Country   Device Google Pixel 2 Operating System AndroidOreo   My Question or Issue  I can't listen to this week's Discover Weekly. When I click on it, it j...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes