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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374965 Views

541 replies

34 likes

Account
Free
  • 374965 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7495 Views

0 replies

7 likes

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  • 7 likes

Music get paused and skipped

In my S9 the music gets skipped or pausedEven when the phone is blockedPlanFree/PremiumCountry ArgentinaSamsung Galaxy 9Operating SystemAndroid Oreo

Newbie

In my S9 the music gets skipped or paused Even when the phone is blocked Plan Free/Premium Country  Argentina Samsung Galaxy 9 Operating System Android Oreo      

288 Views

0 replies

0 likes

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shuffle really needs to be fixed

It's really irratating to trying to make shuffle work on spotify but every time i try to shuffle a playlist it doesn't actually shuffle and it doesn't help that they removed the play queue in the free app. So in order to have an actual shuffle my pla...

Roadie

  It's really irratating to trying to make shuffle work on spotify but every time i try to shuffle a playlist it doesn't actually shuffle and it doesn't help that they removed the play queue in...

300 Views

0 replies

0 likes

  • 300 Views
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Sharing with Instagram isn't working

PlanPremiumCountryBrazil DeviceMoto G Operating SystemAndroid Oreo My IssueHello there! I'm having some trouble when I try to share anything to the Instagram stories. I get the message: "It was impossible to share to the Instagram stories, try again ...

Casual Listener

Plan Premium Country Brazil   Device Moto G     Operating System Android Oreo   My Issue Hello there! I'm having some trouble when I try to share anything to the...

Frosterleigh

Newbie

640 Views

1 replies

1 likes

Instagram Stories
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  • 1 likes

Issues with Release Radar and Discovery Weekly on Android and PC program

I like listening to Release Radar and Discovery Weekly every week. Lately, I've noticed a pattern where if I listen to enough of the playlists on my phone and mark the songs I like or I don't like, my phone starts playing ONLY the songs I've already ...

Music Fan

  I like listening to Release Radar and Discovery Weekly every week. Lately, I've noticed a pattern where if I listen to enough of the playlists on my phone and mark the songs I like or I don't...

367 Views

0 replies

0 likes

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Sharing to Instagram Story Not Working

PlanPremiumCountry Costa RicaDeviceSamsung Galaxy S8+Operating SystemAndroid 8.0.0 My Question or Issue I'm having trouble sharing the music I'm listening to Instagram stories. It loads but then it shows an error. I attached a screenshot of the messa...

Newbie

Plan Premium Country  Costa Rica Device Samsung Galaxy S8+ Operating System Android 8.0.0   My Question or Issue  I'm having trouble sharing the music I'm listening to Instag...

Fenity

Casual Listener

696 Views

3 replies

2 likes

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  • 3 replies
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Superuser Contribution Auto play with sat nav

PlanPremiumCountry UKDeviceHuawei P20 ProOperating SystemAndroid Oreo My Question or Issue Whenever I use either Google Sat Nav or TomTom sat nav. Spotify automaticaly kicks in and starts playing. I do not want this to happen. There was no option wit...

Regular

Plan Premium Country  UK Device Huawei P20 Pro Operating System Android Oreo   My Question or Issue  Whenever I use either Google Sat Nav or TomTom sat nav. Spotify automatic...

Peter

Spotify Legend

1138 Views

1 replies

0 likes

auto play
Sat Nav
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Podcast play button dark and won't play

PlanPremiumCountry USADeviceNote 8Operating SystemAndroid Oreo My Question or Issue Ppodcast play buttons are dark and won't play for most episodes of most podcasts.

Newbie

Plan Premium Country  USA Device Note 8 Operating System Android Oreo   My Question or Issue  Ppodcast play buttons are dark and won't play for most episodes of most po...

355 Views

0 replies

0 likes

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Solved!!Superuser Contribution Free is better than Premium??

PlanPremiumCountry RomaniaDeviceSamsung Galaxy A6 PlusOperating SystemAndroid 8.0.0 My Question or Issue On the free version I can Heart and Block ANY song and artist from ANY playlist. And on Premium I can't.Do NOT tell me I can only do this in cert...

Casual Listener

Plan Premium Country  Romania Device Samsung Galaxy A6 Plus Operating System Android 8.0.0   My Question or Issue  On the free version I can Heart and Block ANY song and arti...

Peter

Spotify Legend

1054 Views

1 replies

0 likes

Block Songs and or Artist
Heart button
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  • 1 replies
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HELP! My songs are skipping when connected to my bluetooth headphones

I recently got a pair of JBL e65 headohones and everytime I play a song it skips automatically after 10 seconds to the next song. It is driving my nuts! This is the only bluetooth device this happens with. Can anyone offer any advice? PLEASE! Device ...

Newbie

I recently got a pair of JBL e65 headohones and everytime I play a song it skips automatically after 10 seconds to the next song. It is driving my nuts! This is the only bluetooth device this happens...

495 Views

0 replies

0 likes

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Superuser Contribution Podcasts

PlanPremiumCountry New Zealand My Question or IssueSince the last update I am no longer able to access downloaded podcasts without being online which completely defeats the purpose of downloading them. Also the podcasts do not delete when I choose to...

Casual Listener

Plan Premium Country  New Zealand   My Question or Issue Since the last update I am no longer able to access downloaded podcasts without being online which completely defeats the purp...

Peter

Spotify Legend

674 Views

3 replies

0 likes

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  • 3 replies
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Song/Artist unsearchable on Instagram Story even though available on own Spotify playlist.

PlanPremiumCountry NZDeviceSony Xperia XZ and iPhone 6SOperating SystemAndroid 8.0.0iOS 12.1.1 My Question or IssueWhenever I search a song/artist on Instagram Story that I know is available on my Spotify playlist, search results to nothing or will g...

Newbie

Plan Premium Country  NZ Device Sony Xperia XZ  and iPhone 6S Operating System Android 8.0.0 iOS 12.1.1   My Question or Issue Whenever I search a song/artist on Instagram...

605 Views

0 replies

0 likes

instagram story
spotify song
  • 605 Views
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  • 0 likes

sharing artist profile on instagram problem

PlanFree/PremiumCountryUnited States - New Jersey Device(iPhone 7 Plus, LG Aristo 2)Operating System(iOS 12.1, Android 7.1.2) My Question or Issue Good day to AllMy issue is that i am trying to share an artist profile on Instagram stories and The Spo...

Casual Listener

  Plan Free/Premium Country United States - New Jersey   Device (iPhone 7 Plus, LG Aristo 2) Operating System (iOS 12.1, Android 7.1.2)   My Question or Issue  Go...

685 Views

0 replies

0 likes

Android
iOS
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Why does my saved songs keeps getting deleted and not downloaded?

Hello, I just subscribed to spotify premium recently, when I logged in, all of my downloaded songs got deleted, then I saved new songs again but can't download it. Then after that,I logged out then logged back in, my old songs were restored and I kep...

Newbie

Hello, I just subscribed to spotify premium recently, when I logged in, all of my downloaded songs got deleted, then I saved new songs again but can't download it.  Then after that,I logged out...

425 Views

0 replies

0 likes

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Trying to download a soundtrack from spotify on desktop to samsung s9

Premium, na, galaxy s9, windows 10 and android version 8.0 Downloaded a soundtrack from Amazon music a while ago and have been trying to troubleshoot myself on how to get it on my phone. Successfully got the files onto my spotify on my desktop and ha...

Casual Listener

Premium, na, galaxy s9, windows 10 and android version 8.0   Downloaded a soundtrack from Amazon music a while ago and have been trying to troubleshoot myself on how to get it on my phone. Suc...

468 Views

0 replies

0 likes

  • 468 Views
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Storage not saving to SD card

PlanPremoumCountry UKDevice(Moto e4 plus)Operating System( Android Oreo My Question or Issue My Spotify is set to save data to my SD card but it saved it to my internal memory instead. This makes it run really slowly and clogs up my memory

Newbie

Plan Premoum Country  UK Device (Moto e4 plus) Operating System ( Android Oreo   My Question or Issue  My Spotify is set to save data to my SD card but it saved it to my...

522 Views

0 replies

0 likes

  • 522 Views
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Trying to find a song played - not in recently played

PlanPremiumCountryUnited States DeviceLG Nexus 5xOperating SystemAndroid 8.1.0 My Question or IssueI'm not sure if this is the right spot for this, but here goes. I added a few songs to my play que. After they finished, some random songs started play...

Newbie

Plan Premium Country United States   Device LG Nexus 5x Operating System Android 8.1.0   My Question or Issue I'm not sure if this is the right spot for this, but here goes. I ad...

408 Views

0 replies

0 likes

  • 408 Views
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Solved!! New update removed search inside a playlist?

PlanPremiumCountry IsraelDeviceOneplus 3TOperating SystemAndroid 8.0 My Question or Issue Cannot find search feature inside a playlist, was it removed? If so, this is kind of idiotic.... Please bring back :).

Casual Listener

  Plan Premium Country  Israel Device Oneplus 3T Operating System Android 8.0   My Question or Issue  Cannot find  search  feature inside a playlist, was it r...

xuckmylife

Regular

1550 Views

4 replies

0 likes

  • 1550 Views
  • 4 replies
  • 0 likes

My music keeps getting taken over

PlanPremiumCountryUSADeviceSamsungOperating SystemAndroidMy Question or IssueWhen I play my music second in it plays a different song not on my list and it doesn't matter what song I play it keeps happening.

Casual Listener

Plan Premium Country USA Device Samsung Operating System Android My Question or Issue When I play my music second in it plays a different song not on my list and it doesn't matter what song ...

nettebundi

Casual Listener

787 Views

4 replies

0 likes

  • 787 Views
  • 4 replies
  • 0 likes

Shared Speakers with Family Plan

I have a trial of the family premium plan and am confused how best to setup shared devices, like the Alexa app. I would like every family member to have access to their own music, and also allow multiple family members to use the Spotify Amazon app a...

Casual Listener

    I have a trial of the family premium plan and am confused how best to setup shared devices, like the Alexa app.  I would like every family member to have access to their own...

Joe

Community Legend

1409 Views

1 replies

2 likes

  • 1409 Views
  • 1 replies
  • 2 likes

Solved!! Filtering on mobile android device

Hello,I had a problem with the payment to spotify so i temporarily lost premium on my account. Now i have premium again and all the features except being able to filter the playlists on my phone for some weird reason. When i try to scroll to the top ...

Casual Listener

Hello, I had a problem with the payment to spotify so i temporarily lost premium on my account. Now i have premium again and all the features except being able to filter the playlists on my phone fo...

UmutAlbagurt

Newbie

1350 Views

4 replies

0 likes

  • 1350 Views
  • 4 replies
  • 0 likes