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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118541 Views

27 replies

4 likes

  • 118541 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238931 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238931 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599859 Views

79 replies

3 likes

  • 599859 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492527 Views

581 replies

42 likes

Account
Free
  • 492527 Views
  • 581 replies
  • 42 likes

S8+ has lost lock screen controls

PlanPremiumCountry DeviceGalaxy S8+Operating System My Question or IssueI recently lost my lock screen controls for Spotify. No updates or changes to phone. They just disappeared. Any ideas how to get them back?

Newbie

Plan Premium Country   Device Galaxy S8+ Operating System     My Question or Issue I recently lost my lock screen controls for Spotify.  No updates or changes to phone....

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

How many more years do we need to wait before shuffle actually works?

PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid 9 My Question or Issue The following issue has been noted many times in the past by many other Spotify users: The Spotify shuffle feature does not work. It shuffles from only a small subset o...

Newbie

Plan Premium Country USA  Device Pixel 3 Operating System Android 9   My Question or Issue  The following issue has been noted many times in the past by many other Spotify us...

suebisme

Newbie

675 Views

1 replies

3 likes

  • 675 Views
  • 1 replies
  • 3 likes

Spotify not playing through Musiccast

PlanPremiumCountry Australia DeviceYamaha Music Cast Operating System Android My Question or IssueEverything was working perfectly, could open Musiccast on my Android tablet, select Spotify and play music through my Yamaha amp. Then on Christmas Eve ...

Newbie

  Plan Premium Country  Australia  Device Yamaha Music Cast  Operating System  Android   My Question or Issue Everything was working perfectly, could open Mus...

1401 Views

0 replies

0 likes

  • 1401 Views
  • 0 replies
  • 0 likes

Sort playlist thing + bug

PlanPremiumCountryBrazil DeviceMoto Z2 PlayOperating SystemAndroid 8.0 I got really disappointed with the last update, I ALWAYS used the dropdown to sort my playlists and even to remember wich are the new songs that I added, now the dropdown is gone,...

Casual Listener

Plan Premium Country Brazil   Device Moto Z2 Play Operating System Android 8.0   I got really disappointed with the last update, I ALWAYS used the dropdown to sort my playlists an...

heberthbruno

Casual Listener

1066 Views

3 replies

3 likes

  • 1066 Views
  • 3 replies
  • 3 likes

Why is the shuffle suddenly worse than ever?

PlanPremiumCountry UK DeviceMoto G5Operating SystemAndroid My Question or Issue In the past month I've noticed that the shuffle feature on my Android device, for all songs rather than a Playlist, plays the same set of recently added songs without var...

Casual Listener

Plan Premium Country  UK   Device Moto G5 Operating System Android   My Question or Issue  In the past month I've noticed that the shuffle feature on my Android device,...

Wintersoldier_7

Casual Listener

1349 Views

2 replies

2 likes

  • 1349 Views
  • 2 replies
  • 2 likes

PS4 doesn't sync

PremiumCountry USS8 My Question or Issue PlayStation account doesn't sync with PC or phone. I can log in but no playlist. Also can't log out of of playstation account Get an error.

Newbie

Premium Country  US S8   My Question or Issue  PlayStation account doesn't sync with PC or phone. I can log in but no playlist. Also can't log out of of playstation account Get a...

480 Views

0 replies

0 likes

  • 480 Views
  • 0 replies
  • 0 likes

My galaxy s9 will randomly play different songs for no reason

It always asks me if I want to continue listening on web player or on my phone. And it always plays like 20 different albums PlanPremiumCountryUnited States Device Samsung Galaxy 9Operating System Android Oreo My Question or Issue Why does the web pl...

Newbie

It always asks me if I want to continue listening on web player or on my phone. And it always plays like 20 different albums   Plan Premium Country United States   Device &n...

397 Views

0 replies

0 likes

  • 397 Views
  • 0 replies
  • 0 likes

Behind the Lyrics no longer showing up

PlanPremium For FamilyCountryUSADeviceGoogle Pixel 2Operating SystemAndroid Pie I've noticed recently that my Spotify app no longer shows the Behind the Lyrics like it used to. But I think it's been like this for a few months now, even before I updat...

Visitor

Plan Premium For Family Country USA Device Google Pixel 2 Operating System Android Pie   I've noticed recently that my Spotify app no longer shows the Behind the Lyrics like it used to....

ewh410

Casual Listener

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

For some playlist add to home screen doesnt work

PlanPremium CountryItaly DeviceSamsung A8 2018 My Question or Issue Hello, For some playlist add to home screen doesnt work.

Casual Listener

Plan Premium   Country Italy    Device Samsung A8 2018    My Question or Issue  Hello, For some playlist add to home screen doesnt work.

548 Views

0 replies

3 likes

  • 548 Views
  • 0 replies
  • 3 likes

Spotify starts on phone when I start it on the PC

PlanPremiumCountry SwedenDeviceSony Xperia XZ3 and PCOperating SystemAndroid 9 (Pie) and Windows 10 My Question or Issue Whenever I start to play music on Spotify on my PC the Spotify App starts to run on my phone as well, even though I've "swiped aw...

Newbie

Plan Premium Country  Sweden Device Sony Xperia XZ3 and PC Operating System Android 9 (Pie) and Windows 10   My Question or Issue  Whenever I start to play music on Spotify o...

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Saved/favourite songs?

PlanFreeCountryUnited KingdomDeviceSony Xperia E5Operating SystemAndroid 6.0 My Question or IssueI do understand that my saved songs have now turned into favourite songs since my premium plan was cancelled. However, I had over 1000 saved songs on pre...

Newbie

Plan Free Country United Kingdom Device Sony Xperia E5 Operating System Android 6.0   My Question or Issue I do understand that my saved songs have now turned into favourite songs sinc...

498 Views

0 replies

0 likes

Android
Favorite Songs
Free
  • 498 Views
  • 0 replies
  • 0 likes

Go to Radio Playlist

PlanPremiumCountryUkDeviceHuawei Mate 10 ProOperating SystemAndroid My Question or Issue My main method of listening to music has just disappeared. I used to have the convenient functionality of being able to create a lineup from one of my playlists'...

Newbie

Plan Premium Country Uk Device Huawei Mate 10 Pro Operating System Android   My Question or Issue  My main method of listening to music has just disappeared. I used to have the co...

arehartjeff

Casual Listener

890 Views

1 replies

5 likes

  • 890 Views
  • 1 replies
  • 5 likes

Tech support needed regarding the android app

PlanPremiumCountry RomaniaDeviceXiaomi redmi note 4 Pro -OS Android My Question or Issue Whenever I listen to my playlists on Spotify, the following song from it will not play entirely.Basically I listen to a song, then the next one starts, and after...

Newbie

Plan Premium Country  Romania Device Xiaomi  redmi note 4 Pro -OS Android   My Question or Issue  Whenever I listen to my playlists on Spotify, the following song from it ...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Why can't I turn it off?

With the latest update I no longer have a way to turn it off. It's always on and will just start playing randomly. I'm using a galaxy phone and enjoy listening in my vehicle or on other bluetooth devices at work and home, however I do not want it alw...

Newbie

With the latest update I no longer have a way to turn it off. It's always on and will just start playing randomly. I'm using a galaxy phone and enjoy listening in my vehicle or on other bluetooth dev...

smily

Casual Listener

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Missing songs from favourite songs

PlanFree/PremiumCountry DenmarkDeviceHuawei P9Operating SystemAndroid 7 My Question or Issue On my pc i added over a thousand tracks to my favourite song list (the one where you press the heart symbol to add) but on my phone most of the tracks are mi...

Newbie

Plan Free/Premium Country  Denmark Device Huawei P9 Operating System Android 7   My Question or Issue  On my pc i added over a thousand tracks to my favourite song list (the ...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Startup artist selection page

I've just bought premium for my wife for xmas. When she fisrt logged on there was a really good artist selection page that I've spent hours trying to find again as we weren't finished with it. I'm sure there must be a way to get it up again, it would...

Casual Listener

I've just bought premium for my wife for xmas. When she fisrt logged on there was a really good artist selection page that I've spent hours trying to find again as we weren't finished with it. I'm su...

Dave748

Casual Listener

812 Views

2 replies

0 likes

  • 812 Views
  • 2 replies
  • 0 likes

Solved!! GO! by Spinnin Records Missing

PlanPremiumCountry USADevice(Samsung Galaxy Note Operating System(Android Oreo) My Question or Issue I downloaded a running playlist that was once removed before by Spinnin Records. The first song was called Melody and I dont remember the other songs...

Casual Listener

Plan Premium Country  USA Device (Samsung Galaxy Note 😎 Operating System (Android Oreo)   My Question or Issue  I downloaded a running playlist that was once removed be...

pasou21

Casual Listener

3955 Views

6 replies

1 likes

GO!
missing playlist
Running
Spinnin Records
  • 3955 Views
  • 6 replies
  • 1 likes

Search function not working

PlanPremiumCountry United StatesDevice Samsung Galaxy 9Operating SystemAndroid My Question or Issuefor over a month now the search function on my app has not been working. I get an error meesage that says "Sorry, something went wrong; that didn't wor...

Newbie

Plan Premium Country  United States Device  Samsung Galaxy 9 Operating System Android   My Question or Issue for over a month now the search function on my app has not been w...

441 Views

0 replies

1 likes

  • 441 Views
  • 0 replies
  • 1 likes

Liking on WearOS not working during Chromecast streaming

Hi, when I stream Spotify via Chromecast it is not possible to like new songs (heart symbol is not being synchronized with the app) on my WearOS smartwatch (LG Watch Sport with latest updates). Only when the music is played on my smartphone speaker, ...

Music Fan

Hi,   when I stream Spotify via Chromecast it is not possible to like new songs (heart symbol is not being synchronized with the app) on my WearOS smartwatch (LG Watch Sport with latest update...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Just one song i queue when searched for artist

PlanFree/PremiumCountrySweden Device Samsung Galaxy 8 note and ipad AirOperating System(iOS 12, Android Oreo, ) My Question or IssueHello. Having some trouble with my mobile devices. When I search for an artist or album etc, I´ll find the artist and ...

Newbie

Plan Free/Premium Country Sweden   Device  Samsung Galaxy 8 note and ipad Air Operating System (iOS 12, Android Oreo, )   My Question or Issue Hello. Having some troubl...

506 Views

0 replies

0 likes

  • 506 Views
  • 0 replies
  • 0 likes