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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376032 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7551 Views

0 replies

7 likes

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Bluetooth issue car track info displayed wrong

I have a persisten issues with my car (VW GOLF 2015).. My spotify car screen when i'm listening spotify through bluetooth (Huawei Mate 20 Pro) always shows track info from previous track!PlanPremiumCountry CYPRUS DeviceMATE 20 PRO My Question or Issu...

Casual Listener

I have a persisten issues with my car (VW GOLF 2015).. My spotify car screen when i'm listening spotify through bluetooth (Huawei Mate 20 Pro) always shows track info from previous track! Plan Prem...

eternal_inertia

Regular

946 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Superuser Contribution When offline, I can't access the three dot menu. It says 'Go online to see menu'.

PlanPremiumCountryPhilippines DeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue When offline, I can't access the three dot menu. It says 'Go online to see menu'. Because of this, I can't remove songs or add songs to queue when offline...

Newbie

Plan Premium Country Philippines   Device Huawei P10 Operating System Android Oreo   My Question or Issue  When offline, I can't access the three dot menu. It says 'Go ...

Katerina

Spotify Legend

544 Views

1 replies

1 likes

  • 544 Views
  • 1 replies
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Superuser Contribution Spotify in China on my android phone

Plan: PremiumCountry: SwedenDevice: Samsung Edge s6Operating System: latest Hi! I'm an avid Spotify Premium user, and am wondering whether I'll be able to play the songs that I've DOWNLOADED through the app in China on my android phone?

Visitor

Plan: Premium Country: Sweden Device: Samsung Edge s6 Operating System: latest   Hi! I'm an avid Spotify Premium user, and am wondering whether I'll be able to play the songs that I've DOWN...

Peter

Spotify Legend

559 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Songs atually change, but track name is not updated on the Car - VW Polo 2015

PlanPremiumCountry PortugalDeviceXIAOMI MI6Operating SystemMIUI 10 - Android 8.0.0 My Question or IssueI bought a VW Polo last month (December/2015, Lounge Version), and it connects through BT with my phone. The first thing it seemed strange is that ...

Casual Listener

Plan Premium Country  Portugal Device XIAOMI MI6 Operating System MIUI 10 - Android 8.0.0   My Question or Issue I bought a VW Polo last month (December/2015, Lounge Version)...

Peter

Spotify Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug when visualizing / playing songs in the car

PlanPremiumCountryMexicoDeviceMotorola X4 (model XT1900-4)Operating SystemAndroid 8.0 My Question or IssueWhen my cellphone is connected via Bluetooth to any car, the songs goes to the next but titles stay frozen or sometimes they don't even appear o...

Newbie

Plan Premium Country Mexico Device Motorola X4 (model XT1900-4) Operating System Android 8.0   My Question or Issue When my cellphone is connected via Bluetooth to any car, the songs g...

Peter

Spotify Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Playlists gone

PlanFreeCountry spainOperating SystemWindows My Question or IssueHola!! Mi usuario es 6r0lroo4462mv8ijkl9jn0g0s. Un dia (esta semana) de repente mis listas de reproducción no se reproducían, aun así me aparecian en la biblioteca. Hoy me sucedia lo mi...

Newbie

Plan Free Country  spain Operating System Windows   My Question or Issue Hola!!   Mi usuario es 6r0lroo4462mv8ijkl9jn0g0s.  Un dia (esta semana) de repente mis...

218 Views

0 replies

0 likes

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Superuser Contribution Behind the lyrics

PlanPremiumCountry: England Device Samsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Behind the lyrics is turned on but for songs that other people have behind the lyrics I don't have it. I have reinstalled ...

Visitor

Plan Premium Country: England    Device  Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Behind the lyrics is...

Katerina

Spotify Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stalling

PlanPremiumCountry UKDeviceLGOperating SystemAndroid My Question or Issue My music keeps stalling when it is playing. It happens when I have WIFI connection and when offline. Is there anyway to stop this?

Newbie

Plan Premium Country  UK Device LG Operating System Android   My Question or Issue  My music keeps stalling when it is playing. It happens when I have WIFI connection and whe...

Katerina

Spotify Legend

1152 Views

1 replies

0 likes

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  • 1 replies
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Spotify doesn't work on my Xiaomi Mi5s

I have a Xiaomi Mi5s, and I used Spotify without problems since years. But, probably after last android update, I had some problems on my phone: sometimes seems the album loading is endless, other times the song inside albums doesn't start. The only ...

Newbie

  I have a Xiaomi Mi5s, and I used Spotify without problems since years. But, probably after last android update, I had some problems on my phone: sometimes seems the album loading is endless, ...

263 Views

0 replies

0 likes

  • 263 Views
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  • 0 likes

Shuffles to a different playlist

PlanPremiumCountry USADeviceSamsung Galaxy 8, Amazon Echo My Question or Issue Listening to one playlist. After about 30 seconds into the song, the song changes from current playlist to another. Continuously. Logged out all other devices. I go from l...

Newbie

Plan Premium Country  USA Device Samsung Galaxy 8, Amazon Echo     My Question or Issue  Listening to one playlist. After about 30 seconds into the song, the song changes...

311 Views

0 replies

1 likes

  • 311 Views
  • 0 replies
  • 1 likes

Lock screen not enabled in Android 8.1 Mi A2

PlanPremiumCountry MalaysiaDeviceMi A2Operating SystemAndroidOreo My Question or Issue I recently changed my phone to Mi A2 which is in the Android One programme. However I seem to not be able to control playback of my Spotify streaming in lockscreen...

Newbie

Plan Premium Country  Malaysia Device Mi A2 Operating System AndroidOreo   My Question or Issue  I recently changed my phone to Mi A2 which is in the Android One programme. H...

595 Views

0 replies

1 likes

Mi A2
OREO
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Spotify connect not shuffling AT ALL

PlanPremiumCountry USADevice(Moto x4)Operating SystemAndroid Oreo My Question or Issue I'm using Spotify connect from my Android to a Yamaha receiver and it is not shuffling at all. It plays the songs in a playlist in order; you can actually see it s...

Newbie

  Plan Premium Country  USA Device (Moto x4) Operating System Android Oreo   My Question or Issue   I'm using Spotify connect from my Android to a Yamaha receiver...

1227 Views

0 replies

0 likes

Connect
shuffle
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Solved!! I can't share song on Instagram Stories

PlanPremiumCountryArgentina DevicePixel 2 XL Operating SystemAndroid 9 Everytime I try to share a song on Instagram it says that an error had happened and that I should try it again later.I have the lastest updates on Instagram and Spotify, also I tr...

Casual Listener

  Plan Premium Country Argentina   Device Pixel 2 XL   Operating System Android 9   Everytime I try to share a song on Instagram it says that an error had happened and...

gariuz

Casual Listener

1864 Views

2 replies

1 likes

  • 1864 Views
  • 2 replies
  • 1 likes

Solved!! Cant rearrange playlists

PlanFree/PremiumCountry GOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a galaxy s8+ and a few days ago I suddenly lost the ability to rearrange any of my playlists by album artist etc. Its all alphabetical now.

Regular

Plan Free/Premium Country     GOperating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a galaxy s8+ and a few days ago I suddenly lost the ...

AeroZ

Composer

1253 Views

5 replies

0 likes

  • 1253 Views
  • 5 replies
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Android old tracks sorting ( Songs, not playlist ). New song are going to old song.

Hello, so I saved a few hundred songs, but when I look at them in the "Songs" section (which I saved), they appear in my old order, and I respectively put them in the new order, which shows me recently added songs, and everything seems to be ok, but ...

Newbie

Hello, so I saved a few hundred songs, but when I look at them in the "Songs" section (which I saved), they appear in my old order, and I respectively put them in the new order, which shows me recent...

434 Views

0 replies

0 likes

Account
  • 434 Views
  • 0 replies
  • 0 likes

Spotify keeps playing shuffle and icon won't appear and it keeps adding "we suggested" songs

PlanFree/PremiumCountry UKDevice(Honor 9 lite)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm new to Spotify and I've encountered a problem. Whenever I try and listen to my play list I have to click shuffle play, and ...

Newbie

Plan Free/Premium Country  UK Device (Honor 9 lite) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm new to Spotify and I've encounte...

551 Views

0 replies

0 likes

  • 551 Views
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  • 0 likes

Music get paused and skipped

In my S9 the music gets skipped or pausedEven when the phone is blockedPlanFree/PremiumCountry ArgentinaSamsung Galaxy 9Operating SystemAndroid Oreo

Newbie

In my S9 the music gets skipped or paused Even when the phone is blocked Plan Free/Premium Country  Argentina Samsung Galaxy 9 Operating System Android Oreo      

289 Views

0 replies

0 likes

  • 289 Views
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shuffle really needs to be fixed

It's really irratating to trying to make shuffle work on spotify but every time i try to shuffle a playlist it doesn't actually shuffle and it doesn't help that they removed the play queue in the free app. So in order to have an actual shuffle my pla...

Roadie

  It's really irratating to trying to make shuffle work on spotify but every time i try to shuffle a playlist it doesn't actually shuffle and it doesn't help that they removed the play queue in...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes