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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854341 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854341 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20392 Views
  • 3 replies
  • 0 likes
  • 20392 Views
  • 3 replies
  • 0 likes

Solved!! Can i download ONLY the local files on my phone, in a mixed playlist?

InfoPremium userItalyAsus zenfone 4 max (android, latest version available)CountryMy Problem:I have a large library on my computer. about 18Gb worth of music, growing everytime i find something i like.now, i have finally managed to substitute most st...

  • Regular
  •   Info Premium user Italy Asus zenfone 4 max (android, latest version available) Country My Problem: I have a large library on my computer. about 18Gb worth of music, growing everytime i ...
  • Kinbeater
  • Regular
  • 492 Views
  • 2 replies
  • 0 likes
  • 492 Views
  • 2 replies
  • 0 likes

The music is´t downloaded in the sd

PlanPremiumCountryMexico DeviceSamsung Galaxy J7 ProOperating SystemAndroid 7.0 My Question or Issue I have selected the SD storage option but the music is still downloaded to my device. What I can do?

  • Newbie
  • Plan Premium Country Mexico  Device Samsung Galaxy J7 Pro Operating System Android 7.0   My Question or Issue  I have selected the SD storage option but the music is still do...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Don't play again button does'nt exist

Hi,I upgraded to premium and I noticed that there is no "Don't play again" button like in the free version.Does anybody know why?It's a really important feature...

  • Casual Listener
  • Hi, I upgraded to premium and I noticed that there is no "Don't play again" button like in the free version. Does anybody know why? It's a really important feature...  
  • Mirikush90
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

How do the various loudness options differ?

In the settings on the Spotify app for Android, you find 3 different loudness settings; Quiet, Normal, and Loud (or similar, my app isn't in english).Being experienced in music production and audio editing, I wonder what the technical differences are...

  • Regular
  • In the settings on the Spotify app for Android, you find 3 different loudness settings; Quiet, Normal, and Loud (or similar, my app isn't in english). Being experienced in music production and audio...
  • steffeeh
  • Regular
  • 14909 Views
  • 4 replies
  • 0 likes
  • 14909 Views
  • 4 replies
  • 0 likes

Solved!! Spotify won't scrobbe to Last.fm. Any ideas?

I have tried re entering my last.fm details. I have switched to offline mode and back. I have restarted my device. I have cleared cache. I have re installed spotify. I have switched networks. All that in vain. I can see that I'm scrobbling but am una...

  • Casual Listener
  • I have tried re entering my last.fm details. I have switched to offline mode and back. I have restarted my device. I have cleared cache. I have re installed spotify. I have switched network...
  • DaneShady
  • Music Fan
  • 36016 Views
  • 29 replies
  • 7 likes
  • 8.1.0
    Android
    last.fm
    scrobbling
  • 36016 Views
  • 29 replies
  • 7 likes

Spotify asks for a software update

PlanPremiumCountry HungaryDeviceHuawei P9 lite (2017)Operating SystemAndroid 7.0 My Question or Issue The app asks for a software update, despite my phone having Android 7.0, well above the minimum 4.1. The prompt appears daily, it's getting repetiti...

  • Casual Listener
  • Plan Premium Country  Hungary Device Huawei P9 lite (2017) Operating System Android 7.0   My Question or Issue  The app asks for a software update, despite my phone having An...
  • Loxer
  • Spotify Star
  • 472 Views
  • 5 replies
  • 0 likes
  • 472 Views
  • 5 replies
  • 0 likes

Now Playing missing from Always On screen

Ok, so if this has been answered already I apologize, but I have been unable to find the answer. Since updating my Samsung Galaxy S7 to the new Oreo OS, I'm missing the now playing information from my always on display. It still pops up on my lock sc...

  • Casual Listener
  •    Ok, so if this has been answered already I apologize, but I have been unable to find the answer.  Since updating my Samsung Galaxy S7 to the new Oreo OS, I'm missing the now playin...
  • Fatty_Krueger
  • Casual Listener
  • 1799 Views
  • 2 replies
  • 0 likes
  • 1799 Views
  • 2 replies
  • 0 likes

Bad Music quality

Hi all, Since i've got a new device ithere are some problems with the quality of the music...Sometimes my songs won't play normal. The songs will stuck and replay the same second over and over again for a few seconds or it stumbles for like 10 second...

  • Casual Listener
  • Hi all,   Since i've got a new device ithere are some problems with the quality of the music... Sometimes my songs won't play normal. The songs will stuck and replay the same second...
  • chihirox_
  • Casual Listener
  • 720 Views
  • 4 replies
  • 0 likes
  • 720 Views
  • 4 replies
  • 0 likes

Radio station disappeared

I have Galaxy S5, with Android 6.0.1, and a premium subscription. I had a radio station yesterday named "Church", and been listening to it for a couple weeks, but today it's gone and all my attempts to search for it has been for naught. It played a l...

  • Newbie
  • I have Galaxy S5, with Android 6.0.1, and a premium subscription. I had a radio station yesterday named "Church", and been listening to it for a couple weeks, but today it's gone and all my attempts ...
  • MartinStoichkov
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Music resumes playback when mobile app reopened

My Question or IssueI recently reinstalled Spotify for Android. Since then when I open the app music automatically starts platying. Sometimes it's the last track I listened, sometimees it's the last track I listened to on the phone, sometimes it's a ...

  • Casual Listener
  • My Question or Issue I recently reinstalled Spotify for Android. Since then when I open the app music automatically starts platying. Sometimes it's the last track I listened, sometime...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No download button for podcasts

PlanFreeCountry GermanyDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueHello,for some time I can't download podcasts anymore although there ist this option in Spotify Free. I logged in with my girlfriends premium Account and i...

  • Casual Listener
  • Plan Free Country  Germany Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Hello, for some time I can't download podcasts anymore although ther...
  • Alfredo
  • Roadie
  • 1478 Views
  • 5 replies
  • 0 likes
  • 1478 Views
  • 5 replies
  • 0 likes

Songs randomly stop or continue playing but are unable to be skipped or paused

The problem I'm having here is one that has only come up in the past few days, my Sportify seems to not want to play music continuously for more than 5-10 minutes until it either stops completely (No Spotify notification for song playing) and/or is n...

  • Newbie
  • The problem I'm having here is one that has only come up in the past few days, my Sportify seems to not want to play music continuously for more than 5-10 minutes until it either stops completely (No...
  • Tayl222
  • Casual Listener
  • 1127 Views
  • 3 replies
  • 5 likes
  • 1127 Views
  • 3 replies
  • 5 likes

Superuser Contribution Rostam - half light Chromecast issue

Hi, when I play the song half light by rostam and send it to my Chromecast it skips to the next song after 30 seconds. This doesn't happen if I'm not using Chromecast, and doesnt happen on any other songs

  • Casual Listener
  • Hi, when I play the song half light by rostam and send it to my Chromecast it skips to the next song after 30 seconds. This doesn't happen if I'm not using Chromecast, and doesnt happen on any other ...
  • SergioDavid
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening to songs

I can't listen to songs but before I could, every song is grey and I can't skip musicPlanFreeCountryCroatiaDeviceSamsung Galaxy A5 2016Operating System Android 5.1.1 LollipopMy Question or IssueHow can I listen to songs when that is happening?

  • Newbie
  • I can't listen to songs but before I could, every song is grey and I can't skip music Plan Free Country Croatia Device Samsung Galaxy A5 2016 Operating System  Android 5.1.1 Lollipop M...
  • SergioDavid
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Spotify won't work at all

PlanPremiumCountry USADeviceSamsung S8 ActiveOperating SystemAndroidMy Question or IssueNot Responding properly

  • Casual Listener
  •   Plan Premium Country  USA Device Samsung S8 Active Operating System A ndroid My Question or Issue Not Responding properly
  • jsannn
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family member logging out/deleting offline files

PlanPremiumCountryCzech Republic DeviceXiaomi Redmi 4AOperating SystemAndroid 7 My Question or Issue Hello my wife is in my Spotify Family and she has got a problem that Spotify on her phone logs her out and deletes all her offline music. I checket h...

  • Newbie
  • Plan Premium Country Czech Republic   Device Xiaomi Redmi 4A Operating System Android 7   My Question or Issue   Hello my wife is in my Spotify Family and she has got a pro...
  • SergioDavid
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! How tout change the metod of payment for Spotify premium ?

PlanPremiumCountrySwitzerland DeviceNokia 8Operating SystemAndroid My Question or Issue

  • Newbie
  • Plan Premium Country Switzerland  Device Nokia 8 Operating System Android   My Question or Issue  
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Spotify Connect error, "iPhone de wondows"

PlanPremium DeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueEvery Time I play music via Spotifyon my phone, after a few seconds it stops and the pictures above show, asking me on which device I want to play my music. But there ...

  • Casual Listener
  • Plan Premium   Device Sony Z5 Compact Operating System Android 7.1.1   My Question or Issue Every Time I play music via Spotifyon my phone, after a few seconds it stops and the pic...
  • owne94D
  • Casual Listener
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

Solved!! Samsung Gear 3 doesn't play Spotify sound anymore

PlanPremiumCountryScotlandDeviceSamsung Gear 3Operating SystemAndroid Oreo My Question or Issue The first time i used my Gear S3 i was able to play Spotify music aloud from it, however now for some reason when i open the app all it does it play the m...

  • Casual Listener
  • Plan Premium Country Scotland Device Samsung Gear 3 Operating System Android Oreo   My Question or Issue  The first time i used my Gear S3 i was able to play Spotify music aloud f...
  • joe_gorman
  • Casual Listener
  • 3114 Views
  • 5 replies
  • 0 likes
  • 3114 Views
  • 5 replies
  • 0 likes

Android Auto - downloaded music

Hi, Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this?

aa.jpg
  • Visitor
  • Hi,   Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this?   ...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes