Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanPremiumCountryUSDeviceGalaxy S9Operating SystemAndroid 8.0.0 My Question or IssueWhen I click "sort playlist" from the in-playlist menu (containing Add songs, Find in Playlist, etc.) the menu simply dissapears and no options for sorting the playl...
PlanPremiumCountryPH DeviceAsus Zenfone 5 ZE620KLOperating SystemAndroid Oreo My Question or IssueBefore, I only open the Spotify App and it will now show on my Phone's notification bar that my downloaded playlists are now updating (Downloading Icon ...
PlanPremium (student plan)Country USADeviceXiaomi Mi Max 2Operating SystemAndroid: 7.1.1 NMF26F, MIUI Version: MIUI Global 9.6.3.0 My Question or Issue I have a car I use an aux cord in and a pair of wireless earbuds (LG HBS770) that I use throughout...
Am about to switch from iPhone to Android. Is there a quick way to avoid manually re-downloading my local files?
Hi, I would like to know, if it's possible to find my different mp3 in the Spotify Library (in the cloud) ? Is there a solution to find these mp3 ? I wouldn't like to search one by one on spotify, the song artist and the name. Is there a more easier ...
PremiumSamsung Galaxy S8 My Question or IssueWhen playing Spotify for any amount of time the songs will spontaneously pause, or skip. Impossible to listen to a song the whole way through without this happening. Spotify will play 3 seconds of a song a...
I have the bose soundsport headphones and pixel 2 XL. Am able to use the button on the headphones to advance the songs no problem on Google play music. However, this doesnt work on spotify. I did a search of the forums and some someone recommended en...
Everytime my phone connects to any Bluetooth device, Spotify automatically starts playing the last track. I have searched in the Spotify and phone settings (OnePlus 6) and I am unable to find any options to disable this feature. I have searched all o...
PlanFree/PremiumCountry DeviceMotorola E5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why doesn't Spotify show on my lock screen? It used to, but now it doesn't.
PlanPremiumCountryFinland DeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueI recently switched from Nexus 5X to Galaxy S9+, and noticed that Text to Speech function is disabled in my new phone's keyboard. It used to work with ...
hello all,this is a new issue for me..I'm using spotify premium in many devices, but i just discovered that my data saver is always on, it won't turn off.. recently used devices is google pixel 2 xl and one plus 6.. both is android pie 9.0..i tried m...
PlanFree/PremiumCountryUSADeviceAcer ChromebookOperating SystemChrome OS/Android My Question or IssueEvery time I try to use the search bar on Spotify it crashes. Ever since the Browse and Search button were combined together the search does not work...
Hi I have a Family Premium subscription plan and have been using spotify for a long time. Today when I turned on my App on Android, I can only select "Shuffle Play" for albums. I can play the album normally if I select the first song and let it roll ...
PlanPremiumCountry TurkeyDeviceHuawei G8Operating SystemAndroid 6.0 My Question or IssueHello everyone!I saw these featured playlist createn by Spotify. You'll see what I want to tell in the attachments. (Can't add attachments but I made a link) List...
My Question or Issue With the recent updates my Spotify app hasn't been working well. It kept playing the music after I closed the app. Sometimes it took ages to chage songs. It would even pause itself. I decided to uninstall the app and reinstall it...
PlanFree/PremiumCountry DeviceGoogle pixel 2 XLOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I Found a way to make it worked. Simply activate developer option by clicking 5 times on phone version. Once done go in develo...
PlanPremiumCountry FranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have t...
I have a Nexus 6P, and am using Spotify premium. I've looked over every inch of the Settings tab and can't find how to toggle off the "Publish my activity on Spotify tab."I also use Spotify on my desktop, and I see it toggled on there. I toggle it of...
PlanPremiumGermany DeviceNokia 8Operating SystemAndroid My Question or IssueIs it possible to use the stream ON option Deutsche Telekom with BT tethering?I'm using a Adroid device (Nokia in my car (Volvo XC 90 from 2018) with Blurtooth Tethering. Wit...
PlanPremiumCountry FranceDeviceHuawey Pulp 4G My Question or Issue It's been a week since i'm trying to listen music on my new phone.I have delete every offline device and try to use spotify connect.The main problem is that spotify reconize me but I ...