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Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
InfoPremium userItalyAsus zenfone 4 max (android, latest version available)CountryMy Problem:I have a large library on my computer. about 18Gb worth of music, growing everytime i find something i like.now, i have finally managed to substitute most st...
PlanPremiumCountryMexico DeviceSamsung Galaxy J7 ProOperating SystemAndroid 7.0 My Question or Issue I have selected the SD storage option but the music is still downloaded to my device. What I can do?
Hi,I upgraded to premium and I noticed that there is no "Don't play again" button like in the free version.Does anybody know why?It's a really important feature...
In the settings on the Spotify app for Android, you find 3 different loudness settings; Quiet, Normal, and Loud (or similar, my app isn't in english).Being experienced in music production and audio editing, I wonder what the technical differences are...
I have tried re entering my last.fm details. I have switched to offline mode and back. I have restarted my device. I have cleared cache. I have re installed spotify. I have switched networks. All that in vain. I can see that I'm scrobbling but am una...
PlanPremiumCountry HungaryDeviceHuawei P9 lite (2017)Operating SystemAndroid 7.0 My Question or Issue The app asks for a software update, despite my phone having Android 7.0, well above the minimum 4.1. The prompt appears daily, it's getting repetiti...
Ok, so if this has been answered already I apologize, but I have been unable to find the answer. Since updating my Samsung Galaxy S7 to the new Oreo OS, I'm missing the now playing information from my always on display. It still pops up on my lock sc...
Hi all, Since i've got a new device ithere are some problems with the quality of the music...Sometimes my songs won't play normal. The songs will stuck and replay the same second over and over again for a few seconds or it stumbles for like 10 second...
I have Galaxy S5, with Android 6.0.1, and a premium subscription. I had a radio station yesterday named "Church", and been listening to it for a couple weeks, but today it's gone and all my attempts to search for it has been for naught. It played a l...
My Question or IssueI recently reinstalled Spotify for Android. Since then when I open the app music automatically starts platying. Sometimes it's the last track I listened, sometimees it's the last track I listened to on the phone, sometimes it's a ...
PlanFreeCountry GermanyDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueHello,for some time I can't download podcasts anymore although there ist this option in Spotify Free. I logged in with my girlfriends premium Account and i...
The problem I'm having here is one that has only come up in the past few days, my Sportify seems to not want to play music continuously for more than 5-10 minutes until it either stops completely (No Spotify notification for song playing) and/or is n...
Hi, when I play the song half light by rostam and send it to my Chromecast it skips to the next song after 30 seconds. This doesn't happen if I'm not using Chromecast, and doesnt happen on any other songs
I can't listen to songs but before I could, every song is grey and I can't skip musicPlanFreeCountryCroatiaDeviceSamsung Galaxy A5 2016Operating System Android 5.1.1 LollipopMy Question or IssueHow can I listen to songs when that is happening?
PlanPremiumCountry USADeviceSamsung S8 ActiveOperating SystemAndroidMy Question or IssueNot Responding properly
PlanPremiumCountryCzech Republic DeviceXiaomi Redmi 4AOperating SystemAndroid 7 My Question or Issue Hello my wife is in my Spotify Family and she has got a problem that Spotify on her phone logs her out and deletes all her offline music. I checket h...
PlanPremiumCountrySwitzerland DeviceNokia 8Operating SystemAndroid My Question or Issue
PlanPremium DeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueEvery Time I play music via Spotifyon my phone, after a few seconds it stops and the pictures above show, asking me on which device I want to play my music. But there ...
PlanPremiumCountryScotlandDeviceSamsung Gear 3Operating SystemAndroid Oreo My Question or Issue The first time i used my Gear S3 i was able to play Spotify music aloud from it, however now for some reason when i open the app all it does it play the m...
Hi, Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this?
