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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6046 Views

0 replies

7 likes

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Superuser Contribution Queue

PlanPremiumCountry Device Samsung note 5 My Question or Issue Why does queue not work when i am casting through google ? It worked before!! Fix it!

Casual Listener

Plan Premium Country   Device  Samsung note 5     My Question or Issue  Why does queue not work when i am casting through google ?  It worked before!!  Fix...

Peter

Spotify Legend

359 Views

1 replies

0 likes

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  • 1 replies
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Spotify not filling 18:9 and 19:9 screens!

I recently got a Xiomi Mi A2 Lite. I used Spotity on an aandroid tablet and ipod touch for while, and never had this issue. Spotify doesn't fill the screen- on the new Google Pixels, or OnePlus phones. They all use a 19:9 or 18:9 screen ratio, and Sp...

Casual Listener

I recently got a Xiomi Mi A2 Lite. I used Spotity on an aandroid tablet and ipod touch for  while, and never had this issue. Spotify doesn't fill the screen- on the new Google Pixels, or OnePlus...

NebulaBranding

Casual Listener

833 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Superuser Contribution Spotify only plays one song

PlanPremiumCountry The Netherlands DeviceSamsung Galaxy 9Operating SystemiOS 10My Question or IssueWhen I'm for example looking for music by Coldplay and I want to play the whole list of their songs, there is actually only no song in the wueue and it...

Newbie

Plan Premium Country  The Netherlands  Device Samsung Galaxy 9 Operating System iOS 10 My Question or Issue When I'm for example looking for music by Coldplay and I want to play th...

Peter

Spotify Legend

802 Views

1 replies

0 likes

One song
queue
  • 802 Views
  • 1 replies
  • 0 likes

Connect to FireTV from Galaxy S7 not working on latest firmwares

Hi all!I´ve tried a lot...My Galaxy S7 (SM-G930F, Android 7.0) won´t working with FireTV (Fire OS 5.2.6.6 latst).I´ve installed a lot of diffrent versions of Spotify:lastest "8.4.77.779"..."8.4.74.459"..."8.4.66.733"..."8.59.755"...any many more, but...

Newbie

  Hi all! I´ve tried a lot... My Galaxy S7 (SM-G930F, Android 7.0) won´t working with FireTV (Fire OS 5.2.6.6 latst). I´ve installed a lot of diffrent versions of Spotify: lastest "8.4.77.7...

288 Views

0 replies

0 likes

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Superuser Contribution Spotify stops playing

Hi, I love listen to music when I go to bed. But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again. I turned off the energy-safer-thing but the prob. Is still there.... What is it?! I w...

Casual Listener

Hi,  I love listen to music when I go to bed.  But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again.  I turned off ...

Yo-hime

Casual Listener

919 Views

4 replies

0 likes

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Solved!! Can't download songs on app, Album art doesn't show

PlanPremium for StudentsCountry PhilippinesDevicesSamsung Galaxy J6, Acer Aspire E15Operating SystemAndroid Oreo, Windows 10 My Question or Issue[Long post ahead] I purchased Premium for Students 2 days ago, and I'm enjoying it so much. Now, the Spot...

Casual Listener

Plan Premium for Students Country  Philippines Devices Samsung Galaxy J6, Acer Aspire E15 Operating System Android Oreo, Windows 10   My Question or Issue [Long post ahead] ...

realpoulyn

Casual Listener

927 Views

1 replies

0 likes

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Superuser Contribution Local files from Desktop not able to play in playlist

Hi everyone,So previously i have been able to have local files in one of my playlists dwnloaded and able to play on my phone. However, recently, when i try to add new songs that are local, they wont sync with my phone and i am unable to play them. Th...

Newbie

Hi everyone, So previously i have been able to have local files in one of my playlists dwnloaded and able to play on my phone. However, recently, when i try to add new songs that are local, they won...

Peter

Spotify Legend

402 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Profile pic not showing up in "My Library"

PlanPremiumCountry ItalyDeviceSamsung Galaxy s8Operating SystemAndroid My Question or Issue Hi, i got an artist profile on spotify named ALi3I.I already changed my profile pic on the Spotify for Artist app, but when on "My Library" section, my pic is...

Visitor

Plan Premium Country  Italy Device Samsung Galaxy s8 Operating System Android   My Question or Issue  Hi, i got an artist profile on spotify named ALi3I. I already changed m...

jsannn

Community Legend

524 Views

1 replies

0 likes

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  • 1 replies
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Tapping "Storage" not working to download on SD card

PlanPremiumCountryCanadaDeviceNokia 6 32GBOperating SystemAndroid 8.1.0 My Question or IssueHi everyone,I can't seem to save my downloads on my SD card. I have plenty of room on it, but the Spotify app won't let me tap Storage to choose where I want ...

Casual Listener

Plan Premium Country Canada Device Nokia 6 32GB Operating System Android 8.1.0   My Question or Issue Hi everyone, I can't seem to save my downloads on my SD card. I have plenty of ro...

Bas18

Regular

822 Views

3 replies

2 likes

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Superuser Contribution Bug: Song does not update with wifi speaker

PlanPremiumCountryUSADevicePixel 2Operating SystemAndroid 9 My Question or IssueI started playing music over Spotify Connect on my WiFi speaker (Bose SoundTouch 10). I decided I wanted to listen to a podcast, so scrolled through the Browse tab until ...

Casual Listener

Plan Premium Country USA Device Pixel 2 Operating System Android 9   My Question or Issue I started playing music over Spotify Connect on my WiFi speaker (Bose SoundTouch 10). I decide...

Peter

Spotify Legend

418 Views

1 replies

0 likes

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  • 1 replies
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Getting ads for location I'm not in

Plan: FreeCountry: USADevice: Android My Question or Issue:I'm getting ads for a location that I am not in. A similar issue happens when I search on Google, but I can simply allow Google to know my location and it's fixed. Is there any way to fix the...

Newbie

Plan: Free Country: USA Device: Android     My Question or Issue: I'm getting ads for a location that I am not in. A similar issue happens when I search on Google, but I can...

katwhite_

Newbie

1974 Views

2 replies

1 likes

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  • 1 likes

Superuser Contribution Can't play after adv

PlanFreeCountryTurkeyDeviceXiaomi Mi6Operating SystemAndroid 8.1.0

Newbie

Plan Free Country Turkey Device Xiaomi Mi6 Operating System Android 8.1.0

Peter

Spotify Legend

694 Views

1 replies

0 likes

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Android
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Superuser Contribution Cannot connect Sonos speakers on Spotify

Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos speakers from my android phone, I (sometimes) see the...

Casual Listener

Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos sp...

henkdevries12

Casual Listener

970 Views

2 replies

0 likes

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Android

I can't download music when I turn on mobile data.I go to turn on download using cellular,but it still can't work.

Regular

I can't download music when I turn on mobile data.I go to turn on download using cellular,but it still can't work.  

Vivianjn

Regular

1093 Views

8 replies

0 likes

HTC One A9
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Superuser Contribution problem s8 not searching(keep searching) and volume low

PlanFree/PremiumCountry samsung s8Operating System Android Oreo My Question or Issue i have sinds a long tine a problem with my s8.i cant search anymore i get the circle and it stays searching but dpesnt do anything.the items in my list can i open an...

Casual Listener

Plan Free/Premium Country   samsung s8 Operating System  Android Oreo   My Question or Issue  i have sinds a long tine a problem with my s8. i cant search anymore i...

Jemi

Spotify Legend

825 Views

3 replies

0 likes

s8
Spotify
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Superuser Contribution Spotify does not repeat from the top of a playlist

PlanPremiumCountryUSofA DeviceGoogle Pixel (the OG one)Operating SystemAndroid 9 Pie, Fedora Linux 28 My Question or IssueWhy on Zeus's good Earth does Spotify not repeat from the top of a playlist?I start a playlist (that I've deftly crafted and cur...

Newbie

Plan Premium Country USofA   Device Google Pixel (the OG one) Operating System Android 9 Pie, Fedora Linux 28   My Question or Issue Why on Zeus's good Earth does Spotify not rep...

Peter

Spotify Legend

1021 Views

1 replies

1 likes

bug
bug report
playlist bug
playlist issue
repeat
repeat issue
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Superuser Contribution Spotify spotty on Amazon Fire tablet

Predmium - New Mexico USA Amazon Fire 7" tabletAndroidI have been using an Amazon Fire tablet to stream Spotify to my wireless speakers. But it seems like ever three or four days, the music plays one song and then stops. And it seems like the tablet ...

Newbie

Predmium - New Mexico USA Amazon Fire 7" tablet Android I have been using an Amazon Fire tablet to stream Spotify to my wireless speakers. But it seems like ever three or four days, the music plays...

Peter

Spotify Legend

1765 Views

1 replies

0 likes

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Superuser Contribution Cannot open albums or see all artists allbums - says i'm offline

PlanPremiumCountry DeviceHuawei P20 ProOperating System(Android 8.) My Question or Issue I have an issue with Spotify App v 8.4.75.670 armV7.Basically I cannot enter album to see song's list of an artist, or/and cannot display a list of all artist al...

Casual Listener

Plan Premium Country   Device Huawei P20 Pro Operating System (Android 8.)   My Question or Issue   I have an issue with Spotify App v 8.4.75.670 armV7. Basically I cannot ...

Peter

Spotify Legend

3699 Views

1 replies

1 likes

  • 3699 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't play next song in See all songs

PlanPremiumCountry TurkeyDeviceSamsung Galaxy S8,Operating SystemAndroid 8.0.0 My Question or IssueI recently updated my Spotify app, but since then I can not play through my search results. When the song that I select ends, it repeats itself than pl...

Casual Listener

Plan Premium Country  Turkey Device Samsung Galaxy S8, Operating System Android 8.0.0   My Question or Issue I recently updated my Spotify app, but since then I can not play throu...

PeterYedidia

Newbie

8124 Views

21 replies

14 likes

  • 8124 Views
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Solved!!Superuser Contribution Spotify inicia música e conecta com aparelhos externos sozinho

Spotify inicia música que eu nunca ouvi e conecta com aparelho externo (denon avr-s730h) sozinho. Às vezes de madrugada quando estou dormindo. Já encerrei o aplicativo mas liga sozinho. Já atualizei o aplicativo e o problema continua. Mesmo após rein...

Casual Listener

Spotify inicia música que eu nunca ouvi e conecta com aparelho externo (denon avr-s730h) sozinho. Às vezes de madrugada quando estou dormindo. Já encerrei o aplicativo mas liga sozinho. Já atual...

Jcspinho49

Casual Listener

16217 Views

8 replies

1 likes

  • 16217 Views
  • 8 replies
  • 1 likes