Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1014 Views
  • 0 replies
  • 4 likes

"Sort Playlist" button does nothing

PlanPremiumCountryUSDeviceGalaxy S9Operating SystemAndroid 8.0.0 My Question or IssueWhen I click "sort playlist" from the in-playlist menu (containing Add songs, Find in Playlist, etc.) the menu simply dissapears and no options for sorting the playl...

  • Newbie
  • Plan Premium Country US Device Galaxy S9 Operating System Android 8.0.0   My Question or Issue When I click "sort playlist" from the in-playlist menu (containing Add songs, Find i...
  • 522 Views
  • 0 replies
  • 0 likes
  • bug
  • 522 Views
  • 0 replies
  • 0 likes

Playlist not auto-updating when I connect to WiFi

PlanPremiumCountryPH DeviceAsus Zenfone 5 ZE620KLOperating SystemAndroid Oreo My Question or IssueBefore, I only open the Spotify App and it will now show on my Phone's notification bar that my downloaded playlists are now updating (Downloading Icon ...

  • Newbie
  • Plan Premium Country PH   Device Asus Zenfone 5 ZE620KL Operating System Android Oreo   My Question or Issue Before, I only open the Spotify App and it will now show on my Phone'...
  • 408 Views
  • 0 replies
  • 0 likes
  • Auto download
    Notification Icon
  • 408 Views
  • 0 replies
  • 0 likes

A potential bug involving aux cord and bluetooth

PlanPremium (student plan)Country USADeviceXiaomi Mi Max 2Operating SystemAndroid: 7.1.1 NMF26F, MIUI Version: MIUI Global 9.6.3.0 My Question or Issue I have a car I use an aux cord in and a pair of wireless earbuds (LG HBS770) that I use throughout...

  • Casual Listener
  • Plan Premium (student plan) Country  USA Device Xiaomi Mi Max 2 Operating System Android: 7.1.1 NMF26F, MIUI Version: MIUI Global 9.6.3.0   My Question or Issue  I have a car...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Local files when switching from iPhone to Android

Am about to switch from iPhone to Android. Is there a quick way to avoid manually re-downloading my local files?

  • Casual Listener
  •   Am about to switch from iPhone to Android. Is there a quick way to avoid manually re-downloading my local files? 
  • AeroZ
  • Composer
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

How to find my mp3 in Spotify's online Library easily

Hi, I would like to know, if it's possible to find my different mp3 in the Spotify Library (in the cloud) ? Is there a solution to find these mp3 ? I wouldn't like to search one by one on spotify, the song artist and the name. Is there a more easier ...

  • Casual Listener
  • Hi,   I would like to know, if it's possible to find my different mp3 in the Spotify Library (in the cloud) ? Is there a solution to find these mp3 ? I wouldn't like to search one by one ...
  • 391 Views
  • 0 replies
  • 1 likes
  • 391 Views
  • 0 replies
  • 1 likes

Picture on Profile

PremiumSamsung Galaxy S8 My Question or IssueWhen playing Spotify for any amount of time the songs will spontaneously pause, or skip. Impossible to listen to a song the whole way through without this happening. Spotify will play 3 seconds of a song a...

  • Newbie
  • Premium Samsung Galaxy S8   My Question or Issue When playing Spotify for any amount of time the songs will spontaneously pause, or skip. Impossible to listen to a song the whole way through...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Superuser Contribution unable to advance song with bluetooth controller?

I have the bose soundsport headphones and pixel 2 XL. Am able to use the button on the headphones to advance the songs no problem on Google play music. However, this doesnt work on spotify. I did a search of the forums and some someone recommended en...

  • Casual Listener
  • I have the bose soundsport headphones and pixel 2 XL. Am able to use the button on the headphones to advance the songs no problem on Google play music.  However, this doesnt work on spotify. &n...
  • Guido
  • Spotify Legend
  • 590 Views
  • 2 replies
  • 0 likes
  • 590 Views
  • 2 replies
  • 0 likes

How to turn off auto play when connected to Bluetooth devices

Everytime my phone connects to any Bluetooth device, Spotify automatically starts playing the last track. I have searched in the Spotify and phone settings (OnePlus 6) and I am unable to find any options to disable this feature. I have searched all o...

  • Casual Listener
  • Everytime my phone connects to any Bluetooth device, Spotify automatically starts playing the last track.   I have searched in the Spotify and phone settings (OnePlus 6) and I am unable to fin...
  • Tupe77
  • Newbie
  • 1422 Views
  • 1 replies
  • 7 likes
  • 1422 Views
  • 1 replies
  • 7 likes

Motorola E5 Lock Screen

PlanFree/PremiumCountry DeviceMotorola E5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why doesn't Spotify show on my lock screen? It used to, but now it doesn't.

  • Newbie
  • Plan Free/Premium Country   Device Motorola E5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Why doesn't Spotify show on my lock scree...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

No text to speech in search on Galaxy S9+

PlanPremiumCountryFinland DeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueI recently switched from Nexus 5X to Galaxy S9+, and noticed that Text to Speech function is disabled in my new phone's keyboard. It used to work with ...

nappis.jpg
  • Newbie
  • Plan Premium Country Finland  Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue I recently switched from Nexus 5X to Galaxy S9+, and noticed that Text...
  • 320 Views
  • 0 replies
  • 0 likes
  • Samsung
    text-to-speech
  • 320 Views
  • 0 replies
  • 0 likes

data saver won't turn off

hello all,this is a new issue for me..I'm using spotify premium in many devices, but i just discovered that my data saver is always on, it won't turn off.. recently used devices is google pixel 2 xl and one plus 6.. both is android pie 9.0..i tried m...

  • Newbie
  • hello all, this is a new issue for me.. I'm using spotify premium in many devices,  but i just discovered that my data saver is always on, it won't turn off..  recently used devices is ...
  • HamsterHam
  • Regular
  • 2343 Views
  • 1 replies
  • 10 likes
  • 2343 Views
  • 1 replies
  • 10 likes

Spotify Crashes When I Use Search

PlanFree/PremiumCountryUSADeviceAcer ChromebookOperating SystemChrome OS/Android My Question or IssueEvery time I try to use the search bar on Spotify it crashes. Ever since the Browse and Search button were combined together the search does not work...

  • Casual Listener
  • Plan Free/Premium Country USA Device Acer Chromebook Operating System Chrome OS/Android   My Question or Issue Every time I try to use the search bar on Spotify it crashes. Ever since ...
  • jasonlivestodie
  • Casual Listener
  • 2965 Views
  • 10 replies
  • 2 likes
  • 2965 Views
  • 10 replies
  • 2 likes

Superuser Contribution Only "Shuffle Play" button w/ Family Premium

Hi I have a Family Premium subscription plan and have been using spotify for a long time. Today when I turned on my App on Android, I can only select "Shuffle Play" for albums. I can play the album normally if I select the first song and let it roll ...

  • Casual Listener
  •   Hi   I have a Family Premium subscription plan and have been using spotify for a long time.   Today when I turned on my App on Android, I can only select "Shuffle Play" for albu...
  • Noah
  • Spotify Star
  • 3831 Views
  • 7 replies
  • 0 likes
  • 3831 Views
  • 7 replies
  • 0 likes

Solved!! Customized Playlists

PlanPremiumCountry TurkeyDeviceHuawei G8Operating SystemAndroid 6.0 My Question or IssueHello everyone!I saw these featured playlist createn by Spotify. You'll see what I want to tell in the attachments. (Can't add attachments but I made a link) List...

  • Music Fan
  • Plan Premium Country  Turkey Device Huawei G8 Operating System Android 6.0   My Question or Issue Hello everyone! I saw these featured playlist createn by Spotify. You'll see wha...
  • Matalo
  • Roadie
  • 1183 Views
  • 3 replies
  • 0 likes
  • Customization
    customize
  • 1183 Views
  • 3 replies
  • 0 likes

Spotify App No Longer Recognizes SD Card

My Question or Issue With the recent updates my Spotify app hasn't been working well. It kept playing the music after I closed the app. Sometimes it took ages to chage songs. It would even pause itself. I decided to uninstall the app and reinstall it...

  • Newbie
  • My Question or Issue  With the recent updates my Spotify app hasn't been working well. It kept playing the music after I closed the app. Sometimes it took ages to chage songs. It would even pau...
  • 393 Views
  • 0 replies
  • 0 likes
  • 393 Views
  • 0 replies
  • 0 likes

Bluetooth not displaying title and artist

PlanFree/PremiumCountry DeviceGoogle pixel 2 XLOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I Found a way to make it worked. Simply activate developer option by clicking 5 times on phone version. Once done go in develo...

  • Newbie
  • Plan Free/Premium Country   Device Google pixel 2 XL Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I Found a way to make it worked. Si...
  • 1048 Views
  • 0 replies
  • 0 likes
  • 1048 Views
  • 0 replies
  • 0 likes

Stop Spotify from closing automatically when you pause the music

PlanPremiumCountry FranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have t...

  • Gig Goer
  • Plan Premium Country  France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue Hi, is there a way to whitelist Spotify so it doesn't close automat...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

Superuser Contribution Publish Activity Issue

I have a Nexus 6P, and am using Spotify premium. I've looked over every inch of the Settings tab and can't find how to toggle off the "Publish my activity on Spotify tab."I also use Spotify on my desktop, and I see it toggled on there. I toggle it of...

  • Regular
  • I have a Nexus 6P, and am using Spotify premium. I've looked over every inch of the Settings tab and can't find how to toggle off the "Publish my activity on Spotify tab." I also use Spotify on my...
  • Jemi
  • Spotify Legend
  • 1544 Views
  • 10 replies
  • 0 likes
  • 1544 Views
  • 10 replies
  • 0 likes

Telekom stream ON music tethering

PlanPremiumGermany DeviceNokia 8Operating SystemAndroid My Question or IssueIs it possible to use the stream ON option Deutsche Telekom with BT tethering?I'm using a Adroid device (Nokia in my car (Volvo XC 90 from 2018) with Blurtooth Tethering. Wit...

  • Regular
  • Plan Premium Germany   Device Nokia 8 Operating System Android   My Question or Issue Is it possible to use the stream ON option Deutsche Telekom with BT tethering? I'm using a...
  • 631 Views
  • 0 replies
  • 0 likes
  • 631 Views
  • 0 replies
  • 0 likes

Android Spotify offline and hidden track. I'm lost, please help

PlanPremiumCountry FranceDeviceHuawey Pulp 4G My Question or Issue It's been a week since i'm trying to listen music on my new phone.I have delete every offline device and try to use spotify connect.The main problem is that spotify reconize me but I ...

  • Casual Listener
  •   Plan Premium Country  France Device Huawey Pulp 4G     My Question or Issue   It's been a week since i'm trying to listen music on my new phone. I have delete e...
  • captainjerik
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes