Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumDevicePixel 2 XL 128GOperating SystemAndroid Pie 9.0PQ1A.181105.017.A1 My Question or Issue The in-line controls do not work properly, as reported a long time ago by many users in various forums I've found. It's still not fixed, how? why? ...
Plan Premium Device Pixel 2 XL 128G Operating System Android Pie 9.0 PQ1A.181105.017.A1 My Question or Issue The in-line controls do not work properly, as reported a long time a...
Composer
2449 Views
9 replies
0 likes
I am using the Android Auto app on my smartphone to connect to Spotify inorder to play downloaded songs for my drive. It works great mostly, but the one icon I cannot figure out is the checkmark, then the plus sign that shows after I select that. Can...
I am using the Android Auto app on my smartphone to connect to Spotify inorder to play downloaded songs for my drive. It works great mostly, but the one icon I cannot figure out is the checkmar...
849 Views
0 replies
0 likes
PlanPremiumCountry HungaryDeviceHuawei P SmartOperating SystemAndroid 8.0.0EMUI version 8.0.0 My Question or Issue I can't use my spotify via WiFi, the message saying my device is offline will pop up after a few seconds, after opening the app. I can ...
Plan Premium Country Hungary Device Huawei P Smart Operating System Android 8.0.0 EMUI version 8.0.0 My Question or Issue I can't use my spotify via WiFi, the me...
418 Views
0 replies
0 likes
PlanPremiumCountryFranceDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have to a...
Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Hi, is there a way to whitelist Spotify so it doesn't close automatically a moment...
430 Views
0 replies
0 likes
I was listening to some music together with a classmate. When I noticed that my full screen art doesnt work. There was also an animated video on his screen but not mine. I tried it with my father's account (not premium) on his phone and it works. But...
I was listening to some music together with a classmate. When I noticed that my full screen art doesnt work. There was also an animated video on his screen but not mine. I tried it with my father's a...
352 Views
0 replies
0 likes
PlanPremiumCountry PolandDeviceHuawei Mate 10 LiteOperating SystemAndroid 8.0 My Question or IssueWhen I click on downloading some playlists or albums it shows progress bar only on Spotify app. I can't see any information on status bar on top of the ...
Plan Premium Country Poland Device Huawei Mate 10 Lite Operating System Android 8.0 My Question or Issue When I click on downloading some playlists or albums it shows progress ...
599 Views
0 replies
4 likes
WHY did you remove this feature?... Now its in the 3 dot menu, meaning it takes much longer time. I used this feture daily...
WHY did you remove this feature?... Now its in the 3 dot menu, meaning it takes much longer time. I used this feture daily...
Casual Listener
1126 Views
5 replies
17 likes
I recently got a Pixel 3 and it seems one feature has utterly disappeared. The search bar and Sort By feature are completely gone. I am a premium user.
I recently got a Pixel 3 and it seems one feature has utterly disappeared. The search bar and Sort By feature are completely gone. I am a premium user.
Casual Listener
986 Views
1 replies
1 likes
PlanPremiumCountry ArgentinaDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or Issue Cuando inicio sesión con Wi Fi (es decir, cuando abro la app) aparecen todas las canciones descargadas pero, cuando lo hago con mis datos móviles algunas...
Plan Premium Country Argentina Device Moto E4 Plus Operating System Android 7.1.1 My Question or Issue Cuando inicio sesión con Wi Fi (es decir, cuando abro la app) apare...
474 Views
0 replies
0 likes
Plan: PremiumDevice: Samsung Galaxy Note 4Operating System: Android 6.0.1 My Question or Issue I used to use extensively the automatic Favourite Songs Playlist in Freemium to define my Music Collection. After changing to Premium it gets very confusin...
Plan: Premium Device: Samsung Galaxy Note 4 Operating System: Android 6.0.1 My Question or Issue I used to use extensively the automatic Favourite Songs Playlist in...
504 Views
0 replies
0 likes
hello, I want to play one song from your application. Example of a song (bad liar) from imagine dragon but I can not play it because the shuffle of songs has to be played and I do not want that I want to play the song I want, no the shuffle play. ple...
hello, I want to play one song from your application. Example of a song (bad liar) from imagine dragon but I can not play it because the shuffle of songs has to be played and I do not wa...
407 Views
0 replies
0 likes
Spotify plays music (using loudspeaker) after disconnecting minijack or USB DAC.It was fine for last few years. (any new updates??) DeviceXiaomi Redmi Note 4 (snapdragon) Android 7.0 NRD90MSpotify: 8.4.82.664, premium
Spotify plays music (using loudspeaker) after disconnecting minijack or USB DAC. It was fine for last few years. (any new updates??) Device Xiaomi Redmi Note 4 (snapdragon) Androi...
424 Views
0 replies
1 likes
Spotify stops playing music after few tracks - in a middle of a track !it started to happen this week (any new updates??), it was fine for last few years. DeviceXiaomi Redmi Note 4 (snapdragon) Android 7.0 NRD90MSpotify: 8.4.82.664, premium
Spotify stops playing music after few tracks - in a middle of a track ! it started to happen this week (any new updates??), it was fine for last few years. Device Xiaomi Redmi Note 4 (snap...
340 Views
0 replies
0 likes
So i've been trying to access premium for a time now likely a week now so i am wondering if is there something wrong or is this just how it is?
So i've been trying to access premium for a time now likely a week now so i am wondering if is there something wrong or is this just how it is?
326 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceNokia 6.1 Model TA-1045Operating SystemAndroid v9 My Question or IssueI can stream two to three songs before playback stops, always at the end of the song before the next song starts. Unlocking the phone and opening the app...
Plan Premium Country USA Device Nokia 6.1 Model TA-1045 Operating System Android v9 My Question or Issue I can stream two to three songs before playback stops, always at the end of t...
Composer
827 Views
1 replies
0 likes
PlanPremiumCountry United kingdomDeviceXtrons in car touchscreen px5Operating SystemAndroid 8.0.0 My Question or IssueAfter the latest spotify update i lost all of my saved album and playlist downloads for listening offline (whilst driving).When I go...
Plan Premium Country United kingdom Device Xtrons in car touchscreen px5 Operating System Android 8.0.0 My Question or Issue After the latest spotify update i lost all ...
Regular
3050 Views
8 replies
0 likes
PlanFree/Premium Operating SystemAndroid My Question or Issue A few weeks ago the playlists stopped playing songs at random. Like all of my playlists suddenly started to play the songs in order of when the song was added. Before it just played songs ...
Plan Free/Premium Operating System Android My Question or Issue A few weeks ago the playlists stopped playing songs at random. Like all of my playlists suddenly started to ...
Casual Listener
1111 Views
4 replies
0 likes
PlanPremiumCountry United StatesDeviceAndroidOperating SystemAndroid 7.0 My Question or IssueScroll button would go up past under the title of the playlist (blue half a circle is where it would go) which makes it unable to click scrollable unless scr...
Plan Premium Country United States Device Android Operating System Android 7.0 My Question or Issue Scroll button would go up past under the title of the playlist (blue half a ...
405 Views
0 replies
0 likes
PlanFreeCountry BrazilDeviceMotorola z2 play xt1070Operating SystemAndroid Oreo My Question or Issue Few months ago I was able to search within the playlist by swiping down. Now nothing happens the option to search is gone.
Plan Free Country Brazil Device Motorola z2 play xt1070 Operating System Android Oreo My Question or Issue Few months ago I was able to search within the playlist by...
Composer
3022 Views
12 replies
1 likes
PlanPremiumCountry UK Operating SystemAndroid My Question or IssueAbout 3 weeks ago i was seeing videos and gifs when listening to music. Now they're not there. Any ideas how to get them back?
Plan Premium Country UK Operating System Android My Question or Issue About 3 weeks ago i was seeing videos and gifs when listening to music. Now they're not there....
755 Views
0 replies
0 likes
