Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry Germany DeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or Issue Hi, I already posted my issue about two months ago and the help I got didn't solve the problem. Hopefully a Spotify collaborator sees my post.Spotif...
Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0 My Question or Issue Hi, I already posted my issue a...
442 Views
0 replies
0 likes
My Question or Issue Currently trying Spotify Premium on a free trial and I cannot believe listeners were complaining about the 'shuffle' function 4/5 years ago and it has still not been resolved! I made a playlist of 80 songs, consisting of 3 full a...
My Question or Issue Currently trying Spotify Premium on a free trial and I cannot believe listeners were complaining about the 'shuffle' function 4/5 years ago and it has stil...
702 Views
0 replies
2 likes
I've been having this problem intermittently from day 1 but it usually wasnt enough to go looking for answers until nowI've been using Samsung Galaxy S7,s7 edge, Note 5,Note 8 and now the new note 9. Wasnt until the last few months of the note 8 that...
I've been having this problem intermittently from day 1 but it usually wasnt enough to go looking for answers until now I've been using Samsung Galaxy S7,s7 edge, Note 5,Note 8 and now the new note ...
531 Views
0 replies
1 likes
PlanPremiumCountry FranceDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueI can't load album details, it just loads forever. Clicking on "view album" when playing a song or directly clicking an album in my discoveries trigger this. LT...
Plan Premium Country France Device OnePlus 5 Operating System Android 8.1.0 My Question or Issue I can't load album details, it just loads forever. Clicking on "view album" whe...
Casual Listener
10405 Views
6 replies
7 likes
PlanPremiumCountry DeviceLg v20Operating SystemAndroid Oreo My Question or Issue Just today i noticed that lg v20 does not seem to be able to control spotify using its music player from the second screen. It was working fine until today. Im pretty su...
Plan Premium Country Device Lg v20 Operating System Android Oreo My Question or Issue Just today i noticed that lg v20 does not seem to be able to control spotify u...
724 Views
0 replies
3 likes
PlanPremiumCountry USDeviceSamsung Galaxy J3 My Question or IssueTitle pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.
Plan Premium Country US Device Samsung Galaxy J3 My Question or Issue Title pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.
Spotify Legend
2355 Views
2 replies
0 likes
PlanFree/PremiumCountry NetherlandsDevice(Nokia 7 plus)Operating System(Android Pie.) My Question or IssueBass boost keep resetting to zero, problem started after updating to Android pie. Anyone else got this problem?
Plan Free/Premium Country Netherlands Device (Nokia 7 plus) Operating System (Android Pie.) My Question or Issue Bass boost keep resetting to zero, problem started after updati...
Visitor
14606 Views
34 replies
13 likes
PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueI've just signed up for a premium account, and managed to save 2 albums. I'm unable to save any more. When I hit the save button, it changes to saved, but will ...
Plan Premium Country UK Device Huawei P20 Pro Operating System Android 8.1.0 My Question or Issue I've just signed up for a premium account, and managed to save 2 albums. I'm unable ...
Spotify Legend
302 Views
1 replies
0 likes
Spoiler (Highlight to read) My issue is with the UI for premium users and free users. Free users have been given a new updated and premium looking ui with the 25th of October 2018 update. It looks much sleeker and fresh. I find it unusual that users ...
My issue is with the UI for premium users and free users. Free users have been given a new updated and premium looking ui with the 25th of October 2018 update. It looks much sleeker and fresh...
Casual Listener
3888 Views
2 replies
2 likes
PlanPremium (my own account, not through Facebook) Device1+ 5tOperating SystemAndroid 8.1.0 My Question or Issue So Spotify only half worked, it would play songs that I had added to my library (not downloaded) and the home page worked, but search was...
Plan Premium (my own account, not through Facebook) Device 1+ 5t Operating System Android 8.1.0 My Question or Issue So Spotify only half worked, it would play so...
Spotify Legend
375 Views
1 replies
0 likes
PlanPremiumCountry CyprusDeviceSamsung galaxy s9+Operating SystemLatest android one My Question or Issue Basically i tried to view a song from 2pac today and it wouldnt load. So i went to the artist and that wouldnt load either. So i went to the foru...
Plan Premium Country Cyprus Device Samsung galaxy s9+ Operating System Latest android one My Question or Issue Basically i tried to view a song from 2pac today and it wou...
Casual Listener
369 Views
1 replies
0 likes
PlanPremiumCountryFinland DeviceOnePlus 6Operating SystemOxygenOS 9.0 My Question or IssueHello,I have an issue with my Bluetooth headset and a new version of Oxygen - or this is where I think that the problem is.As I listen to music I have "clicks" ...
Plan Premium Country Finland Device OnePlus 6 Operating System OxygenOS 9.0 My Question or Issue Hello, I have an issue with my Bluetooth headset and a new version of Oxyge...
Spotify Legend
1528 Views
3 replies
0 likes
PlanPremiumCountry NetherlandsDeviceLG G6Operating SystemAndroid My Question or Issue How do I listen to a podcast episode that I've already listened to? I often fall asleep listening to a podcast, but I still want to listen to the full episode awake...
Plan Premium Country Netherlands Device LG G6 Operating System Android My Question or Issue How do I listen to a podcast episode that I've already listened to? I often fa...
Visitor
31249 Views
19 replies
15 likes
PlanFreeCountryUnited StatesDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue My home page has gone blank. Everything else works fine. I used to enjoy the daily mixes which have now disappeared along with my home screen (becau...
Plan Free Country United States Device Samsung Galaxy S8 Operating System Android 8.0.0 My Question or Issue My home page has gone blank. Everything else works fine. I used to ...
Composer
7567 Views
3 replies
6 likes
PlanFreeCountryUnited StatesDeviceTicwatch E connected to Pixel 3Operating SystemWearOS 2.1 on Ticwatch E and Android 9.0 Pie on Pixel 3 My Question or Issue I can´t find the Spotify App in the WearOS Play Store! The Spotify app is installed on my Pi...
Plan Free Country United States Device Ticwatch E connected to Pixel 3 Operating System WearOS 2.1 on Ticwatch E and Android 9.0 Pie on Pixel 3 My Question or Issue I can´...
Newbie
4403 Views
12 replies
3 likes
I'm having trouble podcasts. They don't show up my brows section and the only way to bring them up is by literally typing in "podcasts" into the search, which will then bring up podcasts as a genre. I click that open up the education section, and it ...
I'm having trouble podcasts. They don't show up my brows section and the only way to bring them up is by literally typing in "podcasts" into the search, which will then bring up podcasts as a genre. ...
Spotify Legend
312 Views
1 replies
0 likes
Plan Free Country Australia Device: Nexus 6p and Samsung Galaxy s4My Question or IssueCasting to chromecast 2 from Android device (either nexus 6p on android 8 or Samsung s4 on 4.2) is broken in the latest update. I can cast fine to both my chromecas...
Plan Free Country Australia Device: Nexus 6p and Samsung Galaxy s4 My Question or Issue Casting to chromecast 2 from Android device (either nexus 6p on android 8 or Samsung s4 on 4.2...
Casual Listener
744 Views
1 replies
0 likes
PlanPremium (on another account)CountryUSA DeviceZTE Z798BLOperating SystemAndroid 6.0.1My Question or IssueAfter I signed up for Spotify Premium (specifically, Premium for Students) on my computer, I downloaded and logged into the app on my cell pho...
Plan Premium (on another account) Country USA Device ZTE Z798BL Operating System Android 6.0.1 My Question or Issue After I signed up for Spotify Premium (specifically, Premium for Stu...
Spotify Legend
741 Views
1 replies
0 likes
PlanFreeCountry CanadaDeviceOneplus 6Operating SystemOxygen My Question or IssueSince a few days my home page is empty, I have no recommandations or others (see the screenshot)... I tried uninstall the app et reboot the phone but nothing has changed....
Plan Free Country Canada Device Oneplus 6 Operating System Oxygen My Question or Issue Since a few days my home page is empty, I have no recommandations or others (see ...
Casual Listener
5303 Views
2 replies
0 likes
PlanPremiumCountry DeviceGalaxy s5 neoOperating SystemAndroid My Question or Issue Since a little while my app crash when i want to change the playlist
Plan Premium Country Device Galaxy s5 neo Operating System Android My Question or Issue Since a little while my app crash when i want to change the playlist
Spotify Legend
322 Views
1 replies
0 likes
