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Cant login "you're offline"

Solved!

Cant login "you're offline"

Plan

Free

Country

Israel

Device

Xiaomi Mi A3

Operating System

Android 10

 

My Question or Issue

I cannot login to Spotify. Always get the message "You're offline. Check your connection and try again"

I did a clean install with no help

Reply

Accepted Solutions
Marked as solution

Hi @shacha,

 

Thanks for posting in the Spotify Community!

 

Can you restart your device and try logging in again? If that doesn't help, I’d suggest trying to log in using another network.

 

Also, if you've been more than 14 days abroad, I would suggest that you follow these steps and update the country, since the error message could be caused by this.

 

Let me know how it goes, as well as if you have any other questions.

 

Have a good day!

AdamDamSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Marked as solution

Thanks so much. The change country solution worked

View solution in original post

2 Replies
Marked as solution

Hi @shacha,

 

Thanks for posting in the Spotify Community!

 

Can you restart your device and try logging in again? If that doesn't help, I’d suggest trying to log in using another network.

 

Also, if you've been more than 14 days abroad, I would suggest that you follow these steps and update the country, since the error message could be caused by this.

 

Let me know how it goes, as well as if you have any other questions.

 

Have a good day!

AdamDamSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

Thanks so much. The change country solution worked

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