El canvas no funciona

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El canvas no funciona

Casual Listener

Screenshot_2020-01-11-13-46-56.jpg

Antes de que funcione bien el lienzo y de un día para otro me dejó de funcionar aunque lo que activó, ahora se desactiva solo.

Plan

Premium

País

México

Dispositivo

ZTE Blade 9

Sistema operativo

Android 7.1

 

Mi pregunta o problema

¿Por qué se desactiva solo el canvas?

5 Replies
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Re: El canvas no funciona

Regular

¡Hola!

 

¿Has probado a volver a instalar la aplicación? También puede ayudar el eliminar el caché del dispositivo.

Coméntame si se ha solucionado con mis indicaciones.

 

Un Saludo🙂

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Re: El canvas no funciona

Casual Listener
Hola, gracias por responderme.
Acabo de probar reinstalando la aplicación y sigue sin funcionar el canvas, lo del cache siempre lo borro pero sigue igual.
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Re: El canvas no funciona

Moderator
Moderator

Hey @Brunols,

 

It'd be great if you double-checked you currently have no restrictions applied to letting Spotify run on your device due to, for instance:

 

  • enabled cache-clearing or task-managing apps
  • battery saver features previously activated on your device

If you search through any of these apps or features on your device and can confirm they're active, one solution would be to have Spotify white-listed while you use them, so that the app can keep running despite the task-managing or battery-saving restrictions.

 

Alternatively, you can try and completely deactivate these apps or features.

 

After trying these steps, just log in and out your Spotify to see whether it's then possible to activate and display the Canvas feature.

 

Hope you'll find this info useful. We'll keep an eye on your reply if there's anything else we can help with 🙂

MarioModerator
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Re: El canvas no funciona

Visitor

Me está pasando lo mismo y no encuentro manera de solucionarlo 

 

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Re: El canvas no funciona

Casual Listener

does not work, none of the solutions they mention correct the bug, i need a real solution

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