Thanks for posting about this here in the Community!
First, we'd recommend taking a look at the solutions posted in this thread.
@jasonroyhoward: If the issue persists after that, could you try a clean reinstallation of the app following the steps provided in this Spotify Answer and let us know how it goes for you?
@SENSEIMENDOCINO We hope you don't mind us replying in English as it's the Community's official language. It'd be helpful if you could check if the issue persists on your device after connecting to a different internet connection?
Keep in mind that some shared or public networks (e.g. schools/work/office) restrict access to certain services. If this only persists when connecting to the your work network, we'd suggest contacting those responsible for managing the network for more information.
Let us know how you get on! We'll be right here if you need more help.
Have a lovely day 🙂
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