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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375662 Views

541 replies

34 likes

Account
Free
  • 375662 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

  • 7535 Views
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Solved!!Superuser Contribution "Your Library" redesign, where are my artists / albums??

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...

Regular

Plan Premium Country Canada Device LG G6 Operating System Android Oreo   My Question or Issue  Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...

Peter

Spotify Legend

30854 Views

29 replies

54 likes

  • 30854 Views
  • 29 replies
  • 54 likes

Superuser Contribution No Spotify on Galaxy Store for Galaxy Watch

PlanPremiumCountryPuerto RicoDeviceSamsung Galaxy Note 9Operating System Android Pie My Question or Issue Hi Spotify Team,I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? be...

Visitor

Plan Premium Country Puerto Rico Device Samsung Galaxy Note 9 Operating System  Android Pie   My Question or Issue   Hi Spotify Team, I want to ask about the spotify, when ...

Guido

Spotify Legend

740 Views

4 replies

3 likes

  • 740 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Spotify says offline on android auto

PlanPremiumCountry Scotland DeviceSamsungS9Operating No ideaMy Question or Issue A couple of days ago when I plug my phone onto the car to load Spotify I keep Getting message on car display saying Spotify offline. I can't use car controls to scroll t...

Regular

Plan Premium Country  Scotland  Device SamsungS9 Operating   No idea My Question or Issue   A couple of days ago when I plug my phone onto the car to load Spotify I...

Peter

Spotify Legend

13284 Views

9 replies

3 likes

  • 13284 Views
  • 9 replies
  • 3 likes

Superuser Contribution Deleting Albums

PlanPremiumCountryUK DeviceSamsung A5Operating SystemAndroid My Question or IssueI've deleted several albums from my library using my pc but when I go on my phone the albums are still showing in my library?How do I delete these albums?

Casual Listener

Plan Premium Country UK   Device Samsung A5 Operating System Android   My Question or Issue I've deleted several albums from my library using my pc but when I go on my phone the ...

Guido

Spotify Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

[Android] Spotify keeps pausing the music

[Premium] [Android] [Huawei Mate Pro 20]Music pauses randomly, when I press the play button music might play 3 seconds to 5 minutes before it pauses again. It is really frustrating.Connection: 350mbps 4GAt home 100mbps wifi and according to speed tes...

Casual Listener

[Premium] [Android] [Huawei Mate Pro 20] Music pauses randomly, when I press the play button music might play 3 seconds to 5 minutes before it pauses again. It is really frustrating. Connection: 35...

Dettowiso

Casual Listener

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Missing lyrics

PlanPremiumCountrySouth KoreaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueI downloaded the latest spotify version for the android, which is 8.5.36.747 (53744752), however it couldn't show any lyrics while my friend's spotif...

Casual Listener

Plan Premium Country South Korea Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue I downloaded the latest spotify version for the android, which is 8.5.36....

Guido

Spotify Legend

689 Views

1 replies

0 likes

Android
lyrics
version
  • 689 Views
  • 1 replies
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Superuser Contribution Picture Issue

As you see here this is what happens to my Spotify pictures when I listen to music, podcast are fine and even some songs are fine. My app is up to date and my device has no updates. I don't know if this is the place to post but I wanted to see if any...

Visitor

As you see here this is what happens to my Spotify pictures when I listen to music, podcast are fine and even some songs are fine. My app is up to date and my device has no updates. I don't know if t...

Guido

Spotify Legend

424 Views

1 replies

1 likes

  • 424 Views
  • 1 replies
  • 1 likes

Superuser Contribution Stopping my song, playing a different playlist, playing while paused.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify will change my song to that of a song I've never searched for, on a playlist I've ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spot...

Guido

Spotify Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Unreadable title

Hello, First of all, know that I have a bad level in English so this is a google translation. My problem: When I click on a group listened to recently, I see the list of its musics. If I put one of its music in my Playlist "Liked title" then when I r...

Casual Listener

  Hello,   First of all, know that I have a bad level in English so this is a google translation.   My problem: When I click on a group listened to recently, I see the list of its...

Erasmas

Casual Listener

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Some of my playlists will not update

PlanFreeCountryUSADeviceSamsung Galaxy 8Operating SystemAndroidMy Question or IssueMy daily mixes dont seem to update, despite listening to them most days. My release radar and discover weekly do update, but i dont think its every week. Also, on "mad...

Visitor

Plan Free Country USA Device Samsung Galaxy 8 Operating System Android My Question or Issue My daily mixes dont seem to update, despite listening to them most days. My release radar and disc...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Xbox Bass Probleme

Moin, ich hab das Problem wenn ich auf der Xbox one s Spotify öffne und Musik abspiele, ist der Klang sehr Bass lastig obwohl z.b. die Wiedergabe von Youtube oder anderen Apps ohne Probleme Funktionieren daher muss das Problem bei Spotify sein. Kann ...

Casual Listener

Moin, ich hab das Problem wenn ich auf der Xbox one s Spotify öffne und Musik abspiele, ist der Klang sehr Bass lastig obwohl z.b. die Wiedergabe von Youtube oder anderen Apps ohne Probleme Funktioni...

Phil50

Casual Listener

598 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Music suggested in the free version

Hi, I noticed that on my Android device even if I reach in the free version 15 songs per playlist which is the minimum required to avoid Spotify you recommend its music I still receive suggestions, when I tend to exceed 20 instead I know that they ar...

Visitor

Hi, I noticed that on my Android device even if I reach in the free version 15 songs per playlist which is the minimum required to avoid Spotify you recommend its music I still receive suggestions, w...

Xenia

Moderator

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect image displaying in the app

PlanPremiumDeviceSamsung SM-S766COperating SystemAndroid 4.3 My Question or IssueAny images inside the app do not displaying properly (may be not displaying at all or only small horizontal piece of artwork). The very last version that works fine is 8...

Visitor

  Plan Premium Device Samsung SM-S766C Operating System Android 4.3   My Question or Issue Any images inside the app do not displaying properly (may be not displaying at all or onl...

Xenia

Moderator

705 Views

1 replies

0 likes

  • 705 Views
  • 1 replies
  • 0 likes

Cobrança de teste não estornada

My Question or IssueO Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu banco,esse valor não foi estornado.

Visitor

    My Question or Issue O Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu ba...

Bittencourt

Spotify Star

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

When using skip function on Pixel USB-C earbuds, it plays previous track before skipping

- Family Premium- USA- Pixel 2, Pixel 3, Pixel 4- Android9, Android 10 Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, the previous track/episode plays briefly before skipping. Can someone at Spot...

Casual Listener

- Family Premium - USA - Pixel 2, Pixel 3, Pixel 4 - Android9, Android 10   Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, t...

476 Views

0 replies

2 likes

  • 476 Views
  • 0 replies
  • 2 likes

Solved!! Discover Weekly in Stations app thumbs up and down meaning

Hi,I'm new to Spotify (coming from Pandora) and I'm a little lost in the features I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there are the heart and dislike buttons, while in the Stations...

Visitor

Hi, I'm new to Spotify (coming from Pandora) and I'm a little lost in the features 😉 I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there ...

dinomight

Spotify Star

754 Views

1 replies

1 likes

  • 754 Views
  • 1 replies
  • 1 likes

Superuser Contribution No internet connection available - glitchy after switching connections

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or IssueI've been finding that Spotify (seemingly) randomly doesn't start playing between when I'm in my car and at home. I've since realised it's when I'm swi...

Music Fan

Plan Premium Country Australia Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue I've been finding that Spotify (seemingly) randomly doesn't start playing b...

Peter

Spotify Legend

558 Views

2 replies

1 likes

  • 558 Views
  • 2 replies
  • 1 likes

Superuser Contribution Hexagon Radio by Don Diablo removed

Plan: PremiumCountry: NetherlandsDevice: Samsung Galaxy S7Operating System: Android Oreo My Question or Issue: Does anybody know why the Podcast/Playlist Hexagon Radio by Don Diablo was removed from Spotify on the 1st of January 2020? Thank you!

Visitor

Plan: Premium Country: Netherlands Device: Samsung Galaxy S7 Operating System: Android Oreo   My Question or Issue: Does anybody know why the Podcast/Playlist Hexagon Radio by Don Diab...

Mario

Spotify Legend

1709 Views

2 replies

1 likes

don diablo
hexagon radio
  • 1709 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android] Local files won't sync or play

I have a premium account and I can't sync or play local files on my LG V30+ running Android P. I factory reset my phone (this problem was part of why I reset it) and I still can't sync/play local files.

Music Fan

I have a premium account and I can't sync or play local files on my LG V30+ running Android P. I factory reset my phone (this problem was part of why I reset it) and I still can't sync/play local fil...

Peter

Spotify Legend

651 Views

3 replies

0 likes

  • 651 Views
  • 3 replies
  • 0 likes

Superuser Contribution Notifica "Spotify Is trying to play"

PlanPremiumCountryItalyDeviceSamsung J6 2018Operating SystemAndroid 9 (Pie) My Question or IssueBuongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify. Oltre alla classica notifica per la riproduzione musica in corso, è comparso un' al...

Newbie

Plan Premium Country Italy Device Samsung J6 2018 Operating System Android 9 (Pie)   My Question or Issue Buongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify.  ...

Mario

Spotify Legend

2524 Views

1 replies

1 likes

  • 2524 Views
  • 1 replies
  • 1 likes