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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106826 Views

26 replies

3 likes

  • 106826 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216540 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216540 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

570125 Views

78 replies

3 likes

  • 570125 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470047 Views

577 replies

40 likes

Account
Free
  • 470047 Views
  • 577 replies
  • 40 likes

Superuser Contribution Spotify will NOT work on my phone

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemANDROID My Question or IssueI have tried everything to make Spotify work reliably on my phone; it will NOT work. It takes forever to load when it does and then it is super slow when it doe...

Visitor

Plan Premium Country Canada Device Samsung Galaxy 9 Operating System ANDROID   My Question or Issue I have tried everything to make Spotify work reliably on my phone; it will NOT work....

Petya

Community Legend

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm unable to share a song to my Instagram story

PlanFreeCountryIndia My Question or IssueWhen I try to share any song, all the options show up, including sharing to WhatsApp, Facebook news feed, SMS; but not the Instagram stories. Even in the 'More' section, there's no option to share to Instagram...

Casual Listener

Plan Free Country India   My Question or Issue When I try to share any song, all the options  show up, including sharing to WhatsApp, Facebook news feed, SMS; but not the Instagram st...

Petya

Community Legend

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random music being added to my playlists

Plan PremiumCountryCanadaDeviceAndroid Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere are music being added to all my playlists. I always delete/remove them from my playlists but they always comeback. I even block t...

Visitor

Plan  Premium Country Canada Device Android  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There are music being added to all my playli...

Petya

Community Legend

730 Views

2 replies

0 likes

  • 730 Views
  • 2 replies
  • 0 likes

New layout is garbage - where have the top 5 tracks of artists gine

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

572 Views

0 replies

0 likes

  • 572 Views
  • 0 replies
  • 0 likes

Solved!! Media not provided on bluetooth

PlanPremiumCountryIsraelDeviceSamsung galaxy S10 plusOperating SystemAndroid 10 My Question or IssueSince I updated my device to android 10,each time I connect my phone to both of my cars (Mazda 3 2015 and KIA Ceed 2018) and play music from spotify, ...

Casual Listener

  Plan Premium Country Israel Device Samsung galaxy S10 plus Operating System Android 10   My Question or Issue Since I updated my device to android 10,each time I connect my pho...

Udiakuka

Casual Listener

6113 Views

1 replies

0 likes

  • 6113 Views
  • 1 replies
  • 0 likes

Request song by voice does not use songs from my library

PlanPremiumCountryCanadaDevicePixel 2Operating SystemAndroid 10 My Question or IssueWhen using "OK Google" to ask for a specific song it rarely plays the song I've liked in my library. Instead it usually opts for a different version of the song or fr...

Visitor

  Plan Premium Country Canada Device Pixel 2 Operating System Android 10   My Question or Issue When using "OK Google" to ask for a specific song it rarely plays the song I've li...

473 Views

0 replies

0 likes

  • 473 Views
  • 0 replies
  • 0 likes

Lokale Dateien nicht auf Handy/Webplayer verfuegbar

Hallo!Ich nutze Spotify zwar noch nicht sehr lang, aber viel auf meinem Handy, wenn ich beispielsweise unterwegs bin. Da mir oft Lieder unterkommen, die mir gefallen, die aber nicht in Spotify sind, habe ich die bisher immer als Lokale Dateien eingef...

Visitor

Hallo! Ich nutze Spotify zwar noch nicht sehr lang, aber viel auf meinem Handy, wenn ich beispielsweise unterwegs bin. Da mir oft Lieder unterkommen, die mir gefallen, die aber nicht in Spotify sind...

656 Views

0 replies

0 likes

handy
Lokale Dateien
WebPlayer
  • 656 Views
  • 0 replies
  • 0 likes

Playback pauses when on Bluetooth

PlanPremiumCountryPolandDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssuePlayback pauses after couple of seconds every time I start it. My headphones are supporting 2 devices being connected at once. It's Jabra Elite 85h. It tur...

Newbie

Plan Premium Country Poland Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Playback pauses after couple of seconds every time I start it. My headphones ar...

612 Views

0 replies

1 likes

  • 612 Views
  • 0 replies
  • 1 likes

Trouble with songs skipping and jumping to web player (chrome)

PlanPremiumCountryUKDeviceOne Plus 7 ProOperating SystemAndroid Oreo My Question or IssueI'm using the Spotify app on my phone and the music keeps slipping songs, sometimes 15 seconds in, sometimes 2 and a half minutes. Can't seem to stop it with an ...

Newbie

Plan Premium Country UK Device One Plus 7 Pro Operating System Android Oreo   My Question or Issue I'm using the Spotify app on my phone and the music keeps slipping songs, someti...

Emilia_8

Community Legend

1200 Views

1 replies

0 likes

  • 1200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums disappear from phone, playlists do not

PlanPremiumCountryAustraliaDevice(Windows 10 PC; HTC 510 android phone)Operating System(i) My Question or IssueI have about 30 albums and 20 playlists downloaded to a SD card on my phone. For about the past 2 months, all the albums disappear from the...

Casual Listener

Plan Premium Country Australia Device (Windows 10 PC; HTC 510 android phone) Operating System (i)   My Question or Issue I have about 30 albums and 20 playlists downloaded to a SD card...

Xenia

Spotify Legend

1207 Views

1 replies

0 likes

  • 1207 Views
  • 1 replies
  • 0 likes

Heart button and dislike button doesn't work on locked screen!

I already tried to restart my phone or reinstall the application, but it did not work. What should I do?

Casual Listener

I already tried to restart my phone or reinstall the application, but it did not work. What should I do?

Emilia_8

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Playback issue when connected via bluetooth

Playback issue when connected via bluetoothPlanPremiumCountryItalyDeviceSamsung S10EOperating SystemAndroid My Question or IssuePlayback stops and restarts every 15/20 secs when mobile is connected to speakers/headphone/car via Bluetooth

Visitor

Playback issue when connected via bluetooth Plan Premium Country Italy Device Samsung S10E Operating System Android   My Question or Issue Playback stops and restarts every 15/20 secs...

472 Views

0 replies

0 likes

bluetooth
  • 472 Views
  • 0 replies
  • 0 likes

New horrible and disturbing advertising on the top of the screen

Plan PremiumCountry india Device HuaweiOperating SystemAndroid 6 A disgusting and not removable banner advertising a podcast appears at the top of my screen, completely unrelated to any of my listening activity or taste!I am PAYING not to have any ki...

Newbie

  Plan Premium Country india   Device Huawei Operating System Android 6   A disgusting and not removable banner advertising a podcast appears at the top of my screen, completel...

448 Views

0 replies

0 likes

  • 448 Views
  • 0 replies
  • 0 likes

Superuser Contribution Metadata Doesn't Send to Radio after using another Bluetooth Audio device (such as headphones)

PlanPremiumCountry DeviceRazer Phone 2Operating SystemAndroid 9 (Pie) My Question or IssueSo as so many others have reported, when we go to use spotify via bluetooth in our vehicles (mine being Uconnect in a Ram specifically) it doesn't send the trac...

Casual Listener

Plan Premium Country   Device Razer Phone 2 Operating System Android 9 (Pie)   My Question or Issue So as so many others have reported, when we go to use spotify via bluetooth in ...

Kylejohnhenry

Casual Listener

2776 Views

6 replies

4 likes

  • 2776 Views
  • 6 replies
  • 4 likes

Artists get unfollowed

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy artists constantly become 'unfollowed'I've seen this has been an issue for MANY for YEARS.Any chance someone has found a fix for this??

Visitor

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My artists constantly become 'unfollowed' I've seen this has been an issue f...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Solved!! local files on android

PlanPremiumCountryPoland My Question or IssueI have some songs from local files added to my playlist. I can play it without any problems on my computer but since today i can't do it on my phone. How to solve it?

Casual Listener

Plan Premium Country Poland   My Question or Issue I have some songs from local files added to my playlist. I can play it without any problems on my computer but since today i can't do it ...

Brunelicia

Community Legend

2570 Views

5 replies

0 likes

  • 2570 Views
  • 5 replies
  • 0 likes

You are offline

How to Reproduce:1. Set Spotify as Offline.2. Let the authorization/ authentication token expire.3. Being asked to log in, try to do so. Notce how the Offline setting of Spotify blocks the application from even trying to connect. PlanPremiumCountryGe...

Regular

How to Reproduce: 1. Set Spotify as Offline. 2. Let the authorization/ authentication token expire. 3. Being asked to log in, try to do so.   Notce how the Offline setting of Spotify blocks...

594 Views

0 replies

0 likes

Login
offline mode
  • 594 Views
  • 0 replies
  • 0 likes

Solved!! Bug: Like button doesn't work in notification center or lock screen

PlanPremium CountryUnited States DeviceOneplus 6t Operating System(Oxygen OS launcher on Android 10) IssuePossible bug. The like button doesn't seem to work in the notification center or lock screen. However it works just fine within the app itself.

Newbie

Plan Premium   Country United States   Device Oneplus 6t   Operating System (Oxygen OS launcher on Android 10)   Issue Possible bug. The like button doesn't seem to w...

Emilia_8

Community Legend

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can listen to every one of an artist's songs except one

PlanPremiumCountryUSAOperating SystemAndroid Oreo My Question or IssueJust like it says in the title - every single one of the artist's songs is available to me except the one I actually want to listen to, but my friends who are also in my same regio...

Newbie

Plan Premium Country USA Operating System Android Oreo   My Question or Issue Just like it says in the title - every single one of the artist's songs is available to me except the one I ...

Mario

Spotify Legend

626 Views

1 replies

0 likes

dunnohowtolabelthis
songs
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why i cant find japanese song in japan?

PlanStudent Premium for 3month trialCountryJapanDeviceSamsung Galaxy 10 noteOperating SystemAndroid Oreo My Question or IssueHi I recently bought this mobile phone in Korea. But now i am living in japan. I download spotify here in jp and i tried to s...

Visitor

  Plan Student Premium for 3month trial Country Japan Device Samsung Galaxy 10 note Operating System Android Oreo   My Question or Issue Hi    I recently bought t...

Mario

Spotify Legend

964 Views

1 replies

0 likes

  • 964 Views
  • 1 replies
  • 0 likes