Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
My Question or IssueI encounter the following bug: I sort a playlist by Recently Added and this will generally sort by Album - Newest Added to Oldest and then the tracks within the albums by first to last (eg. 1-10). However, when I play something no...
My Question or Issue I encounter the following bug: I sort a playlist by Recently Added and this will generally sort by Album - Newest Added to Oldest and then the tracks within the...
Music Fan
631 Views
1 replies
3 likes
Hi all, I have a quite general question regarding spotify and I cannot seem to find the answer in spotify or the internet. I found out that spotify is automatically downloading songs that are being played on my phone (Huawei P20 lite, Android). I che...
Hi all, I have a quite general question regarding spotify and I cannot seem to find the answer in spotify or the internet. I found out that spotify is automatically downloading songs ...
Regular
1242 Views
5 replies
2 likes
PlanFreeCountryUnited StatesDeviceSamsung Galaxy s7 EdgeOperating SystemAndroid 8.0.0 My Question or IssueOn my Spotify mobile app, I don't have the option in my context menu to go to playlist radio. I recently saw that the radio feature was re-added...
Plan Free Country United States Device Samsung Galaxy s7 Edge Operating System Android 8.0.0 My Question or Issue On my Spotify mobile app, I don't have the option in my context menu...
Casual Listener
483 Views
2 replies
0 likes
Plan - PremiumCountry - USA Device - Pixel 3xlOperating System - Android 10 My Question or IssueWhen I go to an artists page I can't see any album or song info. This just started today (Sept. 23, 2019)
Plan - Premium Country - USA Device - Pixel 3xl Operating System - Android 10 My Question or Issue When I go to an artists page I can't see any album or song info....
286 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Note 8Operating SystemAndroid My Question or IssueMy spotify suddenly stopped allowing me to not only choose a song, but it also does not allow me to view the discography of any artist or play any songs from any art...
Plan Premium Country USA Device Samsung Note 8 Operating System Android My Question or Issue My spotify suddenly stopped allowing me to not only choose a song, but it also does...
Community Legend
739 Views
1 replies
0 likes
PlanPremium FamilyCountryAustraliaDevice(Samsung Galaxy S9+)Operating System(Android 9) My Question or IssueMusic randomly pausing every 10-30ish seconds after the screen locks, and resumes after another 10-30ish seconds or if any button on the phone...
Plan Premium Family Country Australia Device (Samsung Galaxy S9+) Operating System (Android 9) My Question or Issue Music randomly pausing every 10-30ish seconds after the screen loc...
Community Legend
1439 Views
3 replies
4 likes
PlanPremium DuoCountryCurrently in Germany temporarly. Account created in ArgentinaDevicePixel 3aXLOperating SystemAndroid 10 My Question or IssueThis is really annoying. In my Pixel 3a, Spotify is randomly skipping tracks (sometimes one or twice a d...
Plan Premium Duo Country Currently in Germany temporarly. Account created in Argentina Device Pixel 3aXL Operating System Android 10 My Question or Issue This is really annoying. &n...
Casual Listener
3246 Views
3 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S8Operating SystemAndroid 9Spotify version 8.5.24.762My Question or IssueI cannot access the queue. I have the currently playing song open (album art view, see attachment), and when I tap the queue button in...
Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9 Spotify version 8.5.24.762 My Question or Issue I cannot access the queue. I have the currently playing so...
Community Legend
3972 Views
3 replies
0 likes
PlanPremiumCountryFrance DeviceSamsung Galaxy 9Operating SystemAndroid Bonjour,Depuis quelques semaines, l'application Spotify se met régulièrement en pause toutes les 10-20 secondes et parfois redémarre plusieurs secondes après. Je n'utilise pas d'e...
Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Bonjour, Depuis quelques semaines, l'application Spotify se met régulièrement en pause toutes les...
Casual Listener
1786 Views
2 replies
1 likes
Plan: PremiumOperating System: Android 9 My Question or IssueIs the following possible? if not I hope it will be implemented:Under playlist's 3-dots menu, 'Sort playlist', we can sort by Artist, Album, etc. Is there a way to do multi-level sort? Like...
Plan: Premium Operating System: Android 9 My Question or Issue Is the following possible? if not I hope it will be implemented: Under playlist's 3-dots menu, 'Sort playlist', we can ...
378 Views
0 replies
1 likes
Plan: PremiumOperating System: Android 9My Question or IssueI use Spotify on my Android phone, and Android Auto in car. I created a playlist and prefer to listening to it sorted by Artist. Occasionally I would add new songs to it, it's always added a...
Plan: Premium Operating System: Android 9 My Question or Issue I use Spotify on my Android phone, and Android Auto in car. I created a playlist and prefer to listening to it sorte...
821 Views
0 replies
4 likes
PlanPremiumCountryUSADeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSpotify will disconnect randomly from Chromecast. Well, not exactly randomly. Seems to happen at the end of song, or one time it was the end of playlist. Have follow...
Plan Premium Country USA Device Samsung Galaxy Operating System Android My Question or Issue Spotify will disconnect randomly from Chromecast. Well, not exactly randomly. Seems to ha...
Visitor
1328 Views
1 replies
5 likes
Planold account (this is german and says import music) new account (no button at all there)PremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Hey there, I am kinda confused. I used to use a friends spotify accoun...
Plan old account (this is german and says import music) new account (no button at all there) Premium Country Germany Device Samsung Galaxy S8 Operating System Android My...
451 Views
0 replies
0 likes
So previously I was able to have my Spotify play in Car View and my screen would stay on as long as it was running in car view but just a couple days ago it started to time out and turn off. I tried looking at my android display settings in the scree...
So previously I was able to have my Spotify play in Car View and my screen would stay on as long as it was running in car view but just a couple days ago it started to time out and turn off. I tried ...
Casual Listener
491 Views
1 replies
0 likes
Dear spotify community, I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card. The spotify app is just very slow on every aspect (opening, searching playlist, searching song) It just take forever to do everything. I have use...
Dear spotify community, I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card. The spotify app is just very slow on every aspect (opening, searching play...
Community Legend
1439 Views
2 replies
1 likes
Hi,I've been using spotify with AudioCast M5 for over a year and in the last couple of weeks spotify no longer identifies the device.I've reinstalled AudioCast, reset to factory settings, removed cached memory. I followed the same steps with Spotify....
Hi, I've been using spotify with AudioCast M5 for over a year and in the last couple of weeks spotify no longer identifies the device. I've reinstalled AudioCast, reset to factory settings, r...
Visitor
7420 Views
18 replies
2 likes
Hi Spotify,I've been having a problem with the like button on notification panel for couple of weeks now.The like button on the notification banner just isn't working anymore. In order to like a song I have to open the app itself.Everything else on t...
Hi Spotify, I've been having a problem with the like button on notification panel for couple of weeks now. The like button on the notification banner just isn't working anymore. In order to like a ...
Casual Listener
1837 Views
6 replies
4 likes
PlanPremiumCountryAustrallisDeviceGalaxy Note 10+Operating SystemOreo My Question or IssueI have a Denon HEOS 2 receiver which supports Spotify Connect. I'm able to view the device on my Android phone under "Connect to a device". However, when I try ...
Plan Premium Country Australlis Device Galaxy Note 10+ Operating System Oreo My Question or Issue I have a Denon HEOS 2 receiver which supports Spotify Connect. I'm ...
Newbie
528 Views
1 replies
0 likes
Lately the Spotify application runs very slow either to load my library or a playlist, honestly it is becoming somewhat annoying the long and constant waiting times, and apply some adjustments I read in the community. My Smartphone is a Samsung Galax...
Lately the Spotify application runs very slow either to load my library or a playlist, honestly it is becoming somewhat annoying the long and constant waiting times, and apply some adjustments I read...
Moderator
3896 Views
9 replies
3 likes
I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my phone, but there seems to be no way to turn that o...
I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my...
Community Legend
446 Views
1 replies
0 likes
