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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27893 Views
  • 59 replies
  • 23 likes
  • 27893 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870425 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870425 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Multiple songs from the same artist wont play

PlanPremiumCountryUkDeviceSamsung Galaxy 8Operating system Android Oreo My Question or Issue I have a playlist with over 1000 songs in it some artist imagine dragons for example has 50+ songs ordered in artist format but will only play about 10-20 wh...

  • Casual Listener
  • Plan Premium Country Uk Device Samsung Galaxy 8 Operating system  Android Oreo   My Question or Issue  I have a playlist with over 1000 songs in it some artist imagine d...
  • 233 Views
  • 0 replies
  • 2 likes
  • 233 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Songs from the same artist won't play

PlanPremiumCountryUkDeviceSamsung Galaxy 8Operating system Android Oreo My Question or IssueMany songs from the same artist will not play one after the other even when sorted into artist order

  • Casual Listener
  • Plan Premium Country Uk Device Samsung Galaxy 8 Operating system  Android Oreo   My Question or Issue Many songs from the same artist will not play one after the other even ...
  • Ethanpye
  • Casual Listener
  • 791 Views
  • 3 replies
  • 0 likes
  • 791 Views
  • 3 replies
  • 0 likes

Album art zoom-in

PlanPremiumCountry DeviceOnePlus 6tOperating SystemAndroid 9 My Question or IssueWhat happened to the ability to zoom-in on album art in the Android app?

  • Casual Listener
  • Plan Premium Country   Device OnePlus 6t Operating System Android 9   My Question or Issue What happened to the ability to zoom-in on album art in the Android app?  
  • Beltane575xx
  • Roadie
  • 3121 Views
  • 5 replies
  • 6 likes
  • 3121 Views
  • 5 replies
  • 6 likes

No Radio Option on Spotify Mobile

PlanFreeCountryUnited StatesDeviceSamsung Galaxy s7 EdgeOperating SystemAndroid 8.0.0 My Question or IssueOn my Spotify mobile app, I don't have the option in my context menu to go to playlist radio. I recently saw that the radio feature was re-added...

  • Casual Listener
  • Plan Free Country United States Device Samsung Galaxy s7 Edge Operating System Android 8.0.0   My Question or Issue On my Spotify mobile app, I don't have the option in my context menu...
  • Yoshim3to
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Bluetooth suddenly stopped working

Xiaomi mi-5s - MIUI 9Bose AE2 soudlink I've the same setup since 3 years and never i had this problem. Bluetooth have suddenly stopped working but music is still playing on the app. SPOTIFY is the ONLY application impacted so it's not device related....

  • Visitor
  • Xiaomi mi-5s - MIUI 9 Bose AE2 soudlink   I've the same setup since 3 years and never i had this problem. Bluetooth have suddenly stopped working but music is still playing on the app. SPOTIF...
  • AndrewRobs01
  • Composer
  • 288 Views
  • 1 replies
  • 1 likes
  • 288 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music suddenly stops when screen is off

PlanPremiumCountryUnited States DeviceSamsung Galaxy S10EOperating SystemAndroid My Question or IssueI have seen other posts on this forum with the same issue but with no answers to them, and I am having the exact same issue. My issue is that my musi...

  • Music Fan
  • Plan Premium Country United States  Device Samsung Galaxy S10E Operating System Android   My Question or Issue I have seen other posts on this forum with the same issue but with n...
  • Katerina
  • Spotify Legend
  • 5426 Views
  • 4 replies
  • 2 likes
  • 5426 Views
  • 4 replies
  • 2 likes

Superuser Contribution Interrupting songs

PlanPremiumCountryUnited statesDeviceSamsung Galaxy 9 My Question or IssueWhenever I start to listen to music or even when I am offline and have the app closed, playlists and songs that I didn't listen to suddenly pop up and suddenly interrupt other ...

  • Casual Listener
  • Plan Premium Country United states Device Samsung Galaxy 9   My Question or Issue Whenever I start to listen to music or even when I am offline and have the app closed, playlists and son...
  • Petya
  • Community Legend
  • 712 Views
  • 4 replies
  • 0 likes
  • 712 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music (even downloaded) just stops

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueWhen I Play music, no matter how my internet connection is or i have downloaded the track, it suddenly stops but it's not Paused. Sometimes it continues...

  • Casual Listener
  •   Plan Premium Country Germany Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue When I Play music, no matter how my internet connection is or i have...
  • Petya
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • Android 9
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify logs out, says ‘offline’ and deletes downloads when logged back in

PlanPremium (Family Plan)CountryAustraliaDeviceGalaxy S10Operating SystemAndroid 9 ‘Pie’ My Question or IssueHey everyone, first timer here so bear with me. I’ve been using the Spotify Family Plan with my family as per normal for about a year. Lately...

  • Visitor
  • Plan Premium (Family Plan) Country Australia Device Galaxy S10 Operating System Android 9 ‘Pie’    My Question or Issue Hey everyone, first timer here so bear with me🙈.   ...
  • Petya
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song keeps pausing and playing on it's own when I start the app

I'm an extremely satisfied Spotify listener and my device is OPPO A3s and my operating system is Android. For the past few days my Spotify has been acting funny. I mean that when I plug in my earphones and try to listen to the songs the song keeps on...

  • Casual Listener
  • I'm an extremely satisfied Spotify listener and my device is OPPO A3s and my operating system is Android.  For the past few days my Spotify has been acting funny. I mean that when I plug in my ...
  • Petya
  • Community Legend
  • 778 Views
  • 4 replies
  • 0 likes
  • 778 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android App stürzt ab

Hallo zusammen,seit gestern kann ich meine Spotify App nicht starten. Sie stürzt eigentlich sofort nach dem öffnen wieder ab. Es erscheint kurz der gräuliche Hintergrund der App und das wars dann.Ich habe sie bereits deinstalliert, Cache gelöscht etc...

  • Visitor
  • Hallo zusammen, seit gestern kann ich meine Spotify App nicht starten. Sie stürzt eigentlich sofort nach dem öffnen wieder ab. Es erscheint kurz der gräuliche Hintergrund der App und das wars dann. ...
  • Petya
  • Community Legend
  • 1842 Views
  • 1 replies
  • 0 likes
  • 1842 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Downloaded Songs stay for OFFLINE USE only for 24 hours

Hi, I own a Samsung M30 mobile with the latest software and using the latest Spotify app (premium). The issue is that the Downloaded Songs stay for OFFLINE USE only for 24 hours. Every morning, all the songs are removed and downloaded through WiFi au...

  • Newbie
  • Hi, I own a Samsung M30 mobile with the latest software and using the latest Spotify app (premium).    The issue is that the Downloaded Songs stay for OFFLINE USE only for 24 hours. ...
  • Petya
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops after a few secounds

PlanPremiumCountrySwedenDeviceHTCOperating Sys Android My Question or IssueSpotify stops after a few secounds on my mobile, when using my computer it works fine. I've re installed the app two times without solving the issue. Problem stared yeasterday...

  • Visitor
  • Plan Premium Country Sweden Device HTC Operating Sys  Android   My Question or Issue Spotify stops after a few secounds on my mobile, when using my computer it works fine. I've re...
  • Petya
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

No songs or playlists shown in the app, internet connection doesn't seem to work with spotify

PlanPremium familyCountryUS (currently outside but the plan was purchased there)DevicePocophone f1Operating SystemLineage OS 16, android 9 My Question or IssueFor the past few months Spotify hasn't been able to connect to the internet while using cel...

  • Newbie
  • Plan Premium family Country US (currently outside but the plan was purchased there) Device Pocophone f1 Operating System Lineage OS 16, android 9   My Question or Issue For the past fe...
  • eltoch
  • Composer
  • 391 Views
  • 1 replies
  • 0 likes
  • Android 9
    mobile app
    no connection
  • 391 Views
  • 1 replies
  • 0 likes

Problem with playlist in app

PlanPremiumCountryNorway DeviceHonor 9 liteOperating Systemandroid My Question or IssueHey spotify I've recently update spotify app to the newest update and with new update I lost my all playlist they are not deleted just they are not in my libery as...

  • Newbie
  •   Plan Premium Country Norway   Device Honor 9 lite Operating System android   My Question or Issue Hey spotify I've recently update spotify app to the newest update and wi...
  • eltoch
  • Composer
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Still no option for Android users to share Spotify songs on Instagram stories

Simply put, I googled how to share Spotify songs to Instagram stories and I can't do it! As an artist this is frustrating because I'd love to do so. When I Googled this I saw responses here from Spotify saying it will be added but they have not added...

  • Roadie
  • Simply put, I googled how to share Spotify songs to Instagram stories and I can't do it! As an artist this is frustrating because I'd love to do so.   When I Googled this I saw responses here ...
  • eltoch
  • Composer
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

My premium account in android , premium features says (Not avaliable offline mode in this moment )

PlanPremium CountryMexico DeviceSamsung Galaxy S7 Active Operating SystemAndroid 8.0 Issue Hello everyone Using prepaid card , my premium account on android premium features or options appear saying : Not avaliable at this time

  • Visitor
  • Plan Premium   Country Mexico   Device Samsung Galaxy S7 Active  Operating System Android 8.0   Issue   Hello everyone  Using prepaid card , my premium acc...
  • eltoch
  • Composer
  • 274 Views
  • 1 replies
  • 0 likes
  • Android
    not avaliable in this moment
    premium feature doesnt work
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download a playlist

PlanPremiumCountryAustriaDeviceSamsungGalaxy S8Operating SystemAndroid My Question or IssueEverytime i wanna download my playlist of the localfiles the download stops after the half of the songs.

  • Casual Listener
  •   Plan Premium Country Austria Device SamsungGalaxy S8 Operating System Android   My Question or Issue Everytime i wanna download my playlist of the localfiles the download stops...
  • Katerina
  • Spotify Legend
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

Superuser Contribution Everytime when I open spotify it shows the login

PlanFree/PremiumCountryRomaniaDeviceAndoridOperating SystemAndroidMy Question or IssueEverytime when I open the spotift, it request to log in. I have uninstalled it and reinstalled, but same.

  • Visitor
  • Plan Free/Premium Country Romania Device Andorid Operating System Android My Question or Issue Everytime when I open the spotift, it request to log in. I have uninstalled it and reinstalled,...
  • Petya
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution my one plus 7 spotify home page is blank i have yearly subscription country India

PlanPremium (1year subsciption)CountryindiaDeviceone plus 7Operating System Android pieMy Question or Issue

  • Visitor
  • Plan Premium (1year subsciption) Country india Device one plus 7 Operating System Android pie My Question or Issue  
  • Petya
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes