Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Dear spotify community, I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card. The spotify app is just very slow on every aspect (opening, searching playlist, searching song) It just take forever to do everything. I have use...
Dear spotify community, I have an Huaweii P30 Lite with a Sandisk Ultra 32GB UHS-I/Class 10 memory card. The spotify app is just very slow on every aspect (opening, searching play...
Community Legend
1417 Views
2 replies
1 likes
Hi,I've been using spotify with AudioCast M5 for over a year and in the last couple of weeks spotify no longer identifies the device.I've reinstalled AudioCast, reset to factory settings, removed cached memory. I followed the same steps with Spotify....
Hi, I've been using spotify with AudioCast M5 for over a year and in the last couple of weeks spotify no longer identifies the device. I've reinstalled AudioCast, reset to factory settings, r...
Visitor
7206 Views
18 replies
2 likes
Hi Spotify,I've been having a problem with the like button on notification panel for couple of weeks now.The like button on the notification banner just isn't working anymore. In order to like a song I have to open the app itself.Everything else on t...
Hi Spotify, I've been having a problem with the like button on notification panel for couple of weeks now. The like button on the notification banner just isn't working anymore. In order to like a ...
Casual Listener
1799 Views
6 replies
4 likes
PlanPremiumCountryAustrallisDeviceGalaxy Note 10+Operating SystemOreo My Question or IssueI have a Denon HEOS 2 receiver which supports Spotify Connect. I'm able to view the device on my Android phone under "Connect to a device". However, when I try ...
Plan Premium Country Australlis Device Galaxy Note 10+ Operating System Oreo My Question or Issue I have a Denon HEOS 2 receiver which supports Spotify Connect. I'm ...
Newbie
511 Views
1 replies
0 likes
Lately the Spotify application runs very slow either to load my library or a playlist, honestly it is becoming somewhat annoying the long and constant waiting times, and apply some adjustments I read in the community. My Smartphone is a Samsung Galax...
Lately the Spotify application runs very slow either to load my library or a playlist, honestly it is becoming somewhat annoying the long and constant waiting times, and apply some adjustments I read...
Moderator
3825 Views
9 replies
3 likes
I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my phone, but there seems to be no way to turn that o...
I'm using Spotify on my Android phone and the issue i've encountered, is that my phone is bloated with data from Spotify. I've unlimited data plan on my phone and i don't need any chache stored on my...
Community Legend
433 Views
1 replies
0 likes
PlanPremiumCountryUKDevicePixel 2 XLOperating SystemAndroid 10 Spotify will work normally, and then when I change album/track it will no longer connect to my device (HEOS). Only way I can find to fix it is uninstalling and reinstalling. This works fo...
Plan Premium Country UK Device Pixel 2 XL Operating System Android 10 Spotify will work normally, and then when I change album/track it will no longer connect to my device (HEOS). Onl...
238 Views
0 replies
0 likes
I have reinstalled the app, changed the password, but continues happens.PlanFree/PremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI listen to a playlist and jump to another for no reason
I have reinstalled the app, changed the password, but continues happens. Plan Free/Premium Country Spain Device Samsung Galaxy Operating System Android My Question or Issue I listen...
Community Legend
349 Views
1 replies
0 likes
PlanPremiumDeviceOneplus 6Operating SystemAndroid 9, OxygenOS 9 My Question or IssueI have a saved album which some of it's songs are liked (so they will be in the liked songs list) and some are not.Sometimes I want to play the full album, including ...
Plan Premium Device Oneplus 6 Operating System Android 9, OxygenOS 9 My Question or Issue I have a saved album which some of it's songs are liked (so they will be in the liked songs li...
316 Views
0 replies
0 likes
PlanPremium CountryIndonesia DeviceRedmi Note 5 Pro Operating SystemAndroid Pie (9) My Question or IssueHello spotify forum, I'm a long time spotify subscriber. But recently (2-3 months ago) the app on mobile is really annoyed. As the title said, sor...
Plan Premium Country Indonesia Device Redmi Note 5 Pro Operating System Android Pie (9) My Question or Issue Hello spotify forum, I'm a long time spo...
398 Views
0 replies
0 likes
When I try and use this app when I am on Bluetooth every once in a while I won't allow me to go back one song or repeat a song it'll just act like I did nothing so far I have used it the to Bluetooth devices my car and headsets that I'm using the gal...
When I try and use this app when I am on Bluetooth every once in a while I won't allow me to go back one song or repeat a song it'll just act like I did nothing so far I have used it the to Bluetooth...
Casual Listener
502 Views
1 replies
0 likes
PlanPremiumCountryBulgariaDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueWhen I connect the headphones to my phone and play music everyting is fine, exept that I can't see the connected pair of Taotronics headphones in the con...
Plan Premium Country Bulgaria Device Samsung Galaxy Note 8 Operating System Android My Question or Issue When I connect the headphones to my phone and play music everyting is fine, e...
504 Views
0 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueI love have playlists with music, I always sort song by artist, that means that the songs are sorted by the artist and if it is the same artist it i...
Plan Premium Country Czech Republic Device Samsung Galaxy A50 Operating System Android 9 My Question or Issue I love have playlists with music, I always sort song by artist, ...
Roadie
1207 Views
1 replies
0 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy S7Operating SystemAndroid 5.1.1 & Android 9 My Question or IssueI always use Spotify with Android Auto so I can use Waze as GPS and Spotify as media player in my Android Auto enabled car. To start android...
Plan Premium Country Belgium Device Samsung Galaxy S7 Operating System Android 5.1.1 & Android 9 My Question or Issue I always use Spotify with Android Auto so I can use Waze as ...
Spotify Legend
1041 Views
2 replies
1 likes
PlanPremiumCountryArgentina DeviceXiaomi Redmi S2 Operating SystemAndroid 9 under MIUI 10 Spotify stops playing music and it happens every three or five minutes, ten minutes would be a miracle. I thought it was because of the battery life settings bu...
Plan Premium Country Argentina Device Xiaomi Redmi S2 Operating System Android 9 under MIUI 10 Spotify stops playing music and it happens every three or five minutes, ten ...
Community Legend
2786 Views
3 replies
1 likes
Hi,I'm trying to understand how how to use vocie controls via google assistant with Spotify.I've connected it to google home and Google assitant so thats all working fine. I'm just not sure what commands I can actually use. The instructions on this s...
Hi, I'm trying to understand how how to use vocie controls via google assistant with Spotify. I've connected it to google home and Google assitant so thats all working fine. I'm just not sure what ...
Spotify Legend
1047 Views
2 replies
0 likes
PlanPremiumCountryWales, UK.DeviceOnePlus 5.Operating SystemAndroid 9. My Question or IssueSpotify starts downloading music then stops. Currently there is 1576 songs in a queue to be downloaded. Sometimes I open Spotify and it will download a few son...
Plan Premium Country Wales, UK. Device OnePlus 5. Operating System Android 9. My Question or Issue Spotify starts downloading music then stops. Currently there is 1576 songs in a que...
Casual Listener
583 Views
2 replies
0 likes
PlanPremiumCountryMalaysiaDeviceHonor 7xOperating SystemAndroid P My IssueHi Spotify, I always need to do multiple selection in my playlist so that I can choose the music that I want to listen into the queue, but suddenly cannot when I holding the so...
Plan Premium Country Malaysia Device Honor 7x Operating System Android P My Issue Hi Spotify, I always need to do multiple selection in my playlist so that I can choose the music th...
Regular
827 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Note 9Operating SystemAndroid 9HeadphonesBose 400 (Bluetooth) My Question or IssueSound gets cut off randomly, even when playing music in Offline Mode. I've tried and deleting cache to see if that helps, b...
Plan Premium Country United States Device Samsung Note 9 Operating System Android 9 Headphones Bose 400 (Bluetooth) My Question or Issue Sound gets cut off randomly, even when play...
Community Legend
449 Views
1 replies
0 likes
Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen holding it sideways/horizontally for the wideview ...
Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen...
Community Legend
543 Views
1 replies
0 likes
