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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

386802 Views

545 replies

34 likes

Account
Free
  • 386802 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8031 Views

0 replies

7 likes

  • 8031 Views
  • 0 replies
  • 7 likes

Spotiy stops when unlocking phone

PlanFamily/PremiumCountryUSaDeviceSamsung Note 8Operating SystemAndroid 9 (pie) My Question or IssueWhen streaming music at work on my bluetooth Gear Icon X, if i reach for the phone and unlock it using either the home buttoon or finger print reader,...

Newbie

Plan Family/Premium Country USa Device Samsung Note 8 Operating System Android 9 (pie)   My Question or Issue When streaming music at work on my bluetooth Gear Icon X, if i reach for t...

Joshs77

Visitor

635 Views

1 replies

0 likes

  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicate Albums Saved in Library

I have recently started using the save to library feature as well as adding them to playlists. I have noticed many artists are showing duplicate albums in my library. There is aboslutely no difference between the albums for example Point #1 by Chevel...

Casual Listener

I have recently started using the save to library feature as well as adding them to playlists.  I have noticed many artists are showing duplicate albums in my library.  There is aboslutely ...

Peter

Spotify Legend

2493 Views

3 replies

10 likes

Albums
duplicate
saved
  • 2493 Views
  • 3 replies
  • 10 likes

Solved!!Superuser Contribution Premium Playback stops after EVERY song Galazy S9

PlanPremiumCountryUSADeviceSamsung Galaxy 9 Operating SystemAndroid Pie My Question or IssueI am premium paid Spotify user. Android Galaxy S9+ I've been dealing with this issue for a month. I've completed ALL the 'fixes' listed on this site. In fact,...

Music Fan

Plan Premium Country USA Device Samsung Galaxy 9  Operating System Android Pie   My Question or Issue I am premium paid Spotify user. Android Galaxy S9+ I've been dealing with thi...

lorikelli

Music Fan

1533 Views

2 replies

0 likes

Android Galaxy S9
Liked Songs playlist stops
Playback stops
  • 1533 Views
  • 2 replies
  • 0 likes

Superuser Contribution Denon AVR-S710W no longer showing as Spotify connect device

I have a Denon AVR-S710W that has worked fine with Spotify connect for years. Now suddenly it is not showing as a valid device for Spotify Connect on any of my 2 android phones, and the spotify app on windows 10. The receiver is only 4 years! Hopeful...

Casual Listener

I have a Denon AVR-S710W that has worked fine with Spotify connect for years.  Now suddenly it is not showing as a valid device for Spotify Connect on any of my 2 android phones, and the spotify...

Guido

Spotify Legend

929 Views

2 replies

1 likes

  • 929 Views
  • 2 replies
  • 1 likes

[Mobile][Playlists] Sample songs on playlists

My playlists will only play sample songs, not the full songs on my mobile device, unless it is in shuffle mode. How do I get my playlists to play the full song in order again? There is a shuffle symbol next to all my playlists now which wasn't there ...

Visitor

My playlists will only play sample songs, not the full songs on my mobile device, unless it is in shuffle mode. How do I get my playlists to play the full song in order again? There is a shuffle symb...

661 Views

0 replies

0 likes

Mobile
Playlists
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Android Very Slow Offline Download

PlanPremiumCountry BrazilDeviceSamsung Galaxy S9+ (Snapdragon)Operating SystemAndroid 8.0My Question or IssueI selected some Playlists to play offline, but, the Download rate are very very slow, and sometimes get stuck in 0% and can't go any further....

Music Fan

Plan Premium Country  Brazil Device Samsung Galaxy S9+ (Snapdragon) Operating System Android 8.0 My Question or Issue I selected some Playlists to play offline, but, the Download rate a...

alchn

Regular

4042 Views

9 replies

2 likes

  • 4042 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Songs not being added to my "liked Songs"

PlanStudent PremiumCountryUSADeviceGalaxy 9Operating SystemAndroid Liking individuals songs will add it to "Liked Songs" but if I try and save an album it won't add it to liked songs. Even if I go to the album unlike and relike each individual song i...

Newbie

Plan Student Premium Country USA Device Galaxy 9 Operating System Android   Liking individuals songs will add it to "Liked Songs" but if I try and save an album it won't add it to liked...

Peter

Spotify Legend

35651 Views

27 replies

30 likes

  • 35651 Views
  • 27 replies
  • 30 likes

User data

PlanPremium DeviceMoto G5s+Operating SystemAndroid 8.1.0 My Question or IssueSo i've notices my spotify app takes up 6G of space ( as much as all my other apps together) the point is that the config in the app tells me that the downloads are only 1.7...

Casual Listener

Plan Premium   Device Moto G5s+ Operating System Android 8.1.0   My Question or Issue So i've notices my spotify app takes up 6G of space ( as much as all my other apps together) t...

Mt96

Casual Listener

2832 Views

2 replies

0 likes

Account Details
Memoria
memoria de dispositivo
memory hog
User data
  • 2832 Views
  • 2 replies
  • 0 likes

Songs are not downloading when reinstalled app ??

Oneplus 7proPremium userIndia i am new to spotify have downloaded some songs which were also saved as a playlist. i have formatted my phone and redownloaded the app but it has not started my downloaded songs again its showing the saved playlist and a...

Regular

Oneplus 7pro Premium user India   i am new to spotify  have downloaded some songs which were also saved as a playlist.   i have formatted my phone and redownloaded the app but it...

nitinvaid20

Regular

672 Views

4 replies

0 likes

  • 672 Views
  • 4 replies
  • 0 likes

Superuser Contribution distorted sound unlistenable

Plan premiumCountry ThailandDevice Xiaomi mi 9 Operating System android 9 My Question or Issue Today I opened spotify and the tracks were completely distorted and grating, Thats online and downloaded tracks. the music on the device played through ano...

Casual Listener

Plan premium Country Thailand Device Xiaomi mi 9  Operating System android 9     My Question or Issue  Today I opened spotify and the tracks were completely distorted and gr...

Petya

Community Legend

1409 Views

1 replies

1 likes

  • 1409 Views
  • 1 replies
  • 1 likes

Superuser Contribution Three-dot menu doesn't work and app crashes

PlanPremiumCountryThe NetherlandsDeviceRedmi 6Operating SystemMIUI Global 11.0.1 My Question or IssueSo when I click on the three-dot menu, my app freezes. When I accidentally click on the three-dot menu, while playing music, I can't stop the music a...

Visitor

Plan Premium Country The Netherlands Device Redmi 6 Operating System MIUI Global 11.0.1   My Question or Issue So when I click on the three-dot menu, my app freezes. When I accidentall...

Mario

Spotify Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cuando quiero compartir canciones o álbumes se me cierra la aplicación

Hace días que quiero compartir canciones o álbumes por cualquier red social y al apretar compartir se me cierra la aplicación

Newbie

Hace días que quiero compartir canciones o álbumes por cualquier red social y al apretar compartir se me cierra la aplicación

Petya

Community Legend

21842 Views

21 replies

15 likes

  • 21842 Views
  • 21 replies
  • 15 likes

Superuser Contribution How do I stop my phone from connecting to my desktop with Spotify Connect?

Everytime I open up the Spotify app on my phone or my computer, it will connect to the other one. I do not like this as it is kind of creepy and I did not sign up for it. Any help that anyone could give me would be greatly appreciated. Thank you.

Newbie

Everytime I open up the Spotify app on my phone or my computer, it will connect to the other one. I do not like this as it is kind of creepy and I did not sign up for it.   Any help that anyon...

Ivan

Spotify Legend

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth navigation with Android app

PlanPremium FamilyCountryGermanyDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IssueI'm totally new to Spotify. I have used Google Music for several years and was quite satisfied. There is one unrelated reason I switched away f...

Casual Listener

Plan Premium Family Country Germany Device (Samsung Galaxy S9) Operating System (Android Pie)   My Question or Issue I'm totally new to Spotify. I have used Google Music for several ye...

wolfi19

Casual Listener

1091 Views

5 replies

0 likes

  • 1091 Views
  • 5 replies
  • 0 likes

Waiting for download - Android Phone with Apple Local Files

PlanPremiumCountryNZDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question:I am a dance teacher and was wanting to take phone with downloaded music to classes and not my laptop. I ...

Visitor

Plan Premium Country NZ Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question: I am a dance teacher and...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution "Your Library" redesign, where are my artists / albums??

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...

Regular

Plan Premium Country Canada Device LG G6 Operating System Android Oreo   My Question or Issue  Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...

Peter

Spotify Legend

30995 Views

29 replies

54 likes

  • 30995 Views
  • 29 replies
  • 54 likes

Superuser Contribution No Spotify on Galaxy Store for Galaxy Watch

PlanPremiumCountryPuerto RicoDeviceSamsung Galaxy Note 9Operating System Android Pie My Question or Issue Hi Spotify Team,I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? be...

Visitor

Plan Premium Country Puerto Rico Device Samsung Galaxy Note 9 Operating System  Android Pie   My Question or Issue   Hi Spotify Team, I want to ask about the spotify, when ...

Guido

Spotify Legend

766 Views

4 replies

3 likes

  • 766 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Spotify says offline on android auto

PlanPremiumCountry Scotland DeviceSamsungS9Operating No ideaMy Question or Issue A couple of days ago when I plug my phone onto the car to load Spotify I keep Getting message on car display saying Spotify offline. I can't use car controls to scroll t...

Regular

Plan Premium Country  Scotland  Device SamsungS9 Operating   No idea My Question or Issue   A couple of days ago when I plug my phone onto the car to load Spotify I...

Peter

Spotify Legend

13488 Views

9 replies

3 likes

  • 13488 Views
  • 9 replies
  • 3 likes

Superuser Contribution Deleting Albums

PlanPremiumCountryUK DeviceSamsung A5Operating SystemAndroid My Question or IssueI've deleted several albums from my library using my pc but when I go on my phone the albums are still showing in my library?How do I delete these albums?

Casual Listener

Plan Premium Country UK   Device Samsung A5 Operating System Android   My Question or Issue I've deleted several albums from my library using my pc but when I go on my phone the ...

Guido

Spotify Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

[Android] Spotify keeps pausing the music

[Premium] [Android] [Huawei Mate Pro 20]Music pauses randomly, when I press the play button music might play 3 seconds to 5 minutes before it pauses again. It is really frustrating.Connection: 350mbps 4GAt home 100mbps wifi and according to speed tes...

Casual Listener

[Premium] [Android] [Huawei Mate Pro 20] Music pauses randomly, when I press the play button music might play 3 seconds to 5 minutes before it pauses again. It is really frustrating. Connection: 35...

Dettowiso

Casual Listener

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes