Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6352 Views

0 replies

7 likes

  • 6352 Views
  • 0 replies
  • 7 likes

My Spotify app suddenly cannot do multiple selection

PlanPremiumCountryMalaysiaDeviceHonor 7xOperating SystemAndroid P My IssueHi Spotify, I always need to do multiple selection in my playlist so that I can choose the music that I want to listen into the queue, but suddenly cannot when I holding the so...

Visitor

Plan Premium Country Malaysia Device Honor 7x Operating System Android P   My Issue Hi Spotify, I always need to do multiple selection in my playlist so that I can choose the music th...

VillageHero

Regular

823 Views

1 replies

0 likes

  • 823 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound cuts off randomly even for Offline Music

PlanPremiumCountryUnited StatesDeviceSamsung Note 9Operating SystemAndroid 9HeadphonesBose 400 (Bluetooth) My Question or IssueSound gets cut off randomly, even when playing music in Offline Mode. I've tried and deleting cache to see if that helps, b...

Visitor

Plan Premium Country United States Device Samsung Note 9 Operating System Android 9 Headphones Bose 400 (Bluetooth)   My Question or Issue Sound gets cut off randomly, even when play...

Petya

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to view an artist's profile page sidways//horizontally on android screen

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen holding it sideways/horizontally for the wideview ...

Roadie

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen...

Petya

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution BV9600 issue with drop down menu

Hey everyone.I have an issue with my bv9600. Everytime i open the drop down menu, the app crushes. I have already uninstalled and restalled it and i already locked the app on the Memory Sand box.Thank you very much for your help.PlanPremiumCountry It...

Casual Listener

Hey everyone. I have an issue with my bv9600. Everytime i open the drop down menu, the app crushes.  I have already uninstalled and restalled it and i already locked the app on the Memory Sand...

Tarvosdrakon

Casual Listener

1407 Views

4 replies

0 likes

  • 1407 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music stopps 10 seconds +/- after I close my phone cass

Hello, I have an Samsung galaxy s10 + and I have the problem that the music on spotify stopps 10 seconds +/- after I close my Phone case even when I've downloaded all the songs from a playlist. Can someone help me?

Visitor

Hello, I have an Samsung galaxy s10 + and I have the problem that the music on spotify stopps 10 seconds +/- after I close my Phone case even when I've downloaded all the songs from a playlist. Can s...

Katerina

Spotify Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Connected Devices won't connect

PlanPremiumCountryUKDeviceLG V30, laptopOperating SystemAndroid Oreo, Windows 10 My Question or IssueI can't connect to any of the listed 'Spotify Connect' devices. These include a PS4, Heos speakes and an Amazon Echo. I reinstalled Spotify yesterday...

Casual Listener

Plan Premium Country UK Device LG V30, laptop Operating System Android Oreo, Windows 10   My Question or Issue I can't connect to any of the listed 'Spotify Connect' devices. Thes...

waylandsmithy

Casual Listener

1459 Views

2 replies

0 likes

  • 1459 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Songs from the same artist won't play

PlanPremiumCountryUkDeviceSamsung Galaxy 8Operating system Android Oreo My Question or IssueMany songs from the same artist will not play one after the other even when sorted into artist order

Casual Listener

Plan Premium Country Uk Device Samsung Galaxy 8 Operating system  Android Oreo   My Question or Issue Many songs from the same artist will not play one after the other even ...

Ethanpye

Casual Listener

1009 Views

3 replies

0 likes

  • 1009 Views
  • 3 replies
  • 0 likes

playback problems with 4G streaming

PlanPremium // Spotify Ver. 8.5.23.686CountryGreeceDeviceHuawei P10 LiteOperating SystemAndroid 8.0.0 My Question or IssueIn the last 3 or 4 months I have the same issue that many users have. The music stops playing when I am connected through 4G. Wh...

Casual Listener

Plan Premium  // Spotify Ver. 8.5.23.686 Country Greece Device Huawei P10 Lite Operating System Android 8.0.0   My Question or Issue In the last 3 or 4 months I have the same issu...

zouve

Casual Listener

855 Views

1 replies

0 likes

  • 855 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant end shuffle?

PlanPremiumCountryFinlandDeviceSamsung Galaxy A40Operating SystemAndroid 9 My Question or IssueI used shuffle in one of playlists that Spotify offered me. Now every playlist uses shuffle. I have pushed the suffle-button again and again. But shuffle j...

Visitor

Plan Premium Country Finland Device Samsung Galaxy A40 Operating System Android 9   My Question or Issue I used shuffle in one of playlists that Spotify offered me. Now every playlist ...

Peter

Spotify Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Beware of Spotify New Strategy to get your money

Hi everyone.I thought I might just put this out there for others benefits. So I recently cancelled my subscription to Spotify when they removed the widget and was planning on moving to another platform. I'm aware that the widget has been reinstated, ...

Visitor

Hi everyone. I thought I might just put this out there for others benefits.   So I recently cancelled my subscription to Spotify when they removed the widget and was planning on moving to ano...

Peter

Spotify Legend

371 Views

1 replies

1 likes

  • 371 Views
  • 1 replies
  • 1 likes

Superuser Contribution Adding many songs to queue at once

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8Operating SystemAndriod Pie My Question or IssueWhy cant i add multiple songs to queue in one go by holding down on a song anymore? What is spotify doing? Recently removed widget and now this? You are...

Regular

Plan Premium Country Australia Device Samsung Galaxy S8 Operating System Andriod Pie   My Question or Issue Why cant i add multiple songs to queue in one go by holding down on a song a...

DanielP174

Regular

1313 Views

2 replies

0 likes

  • 1313 Views
  • 2 replies
  • 0 likes

Spotify unpauses by accident

PlanPremiumDeviceBlackberry Key2Operating SystemAndroid Oreo I have a physical pause/unpause button on my Blackberry Key2 (Oreo 8 point something). In fact, it's a "convenience key" that I programmed with a 3rd party app (Button Mapper) to work as su...

Music Fan

Plan Premium Device Blackberry Key2 Operating System Android Oreo   I have a physical pause/unpause button on my Blackberry Key2 (Oreo 8 point something). In fact, it's a "convenience key...

499 Views

0 replies

0 likes

  • 499 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Showing only downloaded music (Artists)

In the APP we have the possibility when entering the Library to do filtering on Playlist, Artist and Album.For the Playlist and Album we can filter on DOWNLOADED, but on the Artist i find only Filter to be a sort on Artist or added lately.Does anyone...

Visitor

In the APP we have the possibility when entering the Library to do filtering on Playlist, Artist and Album. For the Playlist and Album we can filter on DOWNLOADED, but on the Artist i find only Filt...

Peter

Spotify Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crash when I click the three white dots

PlanPremiumCountryCanadaDeviceumidigi a5 proOperating SystemAndroid 9 My Question or IssueWell, since about 2months now I can't click the 3 whites dots button without the app restarting or crashing. It doesn't matter on which menu or songs I listen, ...

Regular

  Plan Premium Country Canada Device umidigi a5 pro Operating System Android 9   My Question or Issue Well, since about 2months now I can't click the 3 whites dots button without...

Alex

Spotify Legend

2309 Views

6 replies

1 likes

  • 2309 Views
  • 6 replies
  • 1 likes

[Android 10] Audio doesn't comply with system audio balancing.

I've set up audio balancing in my system accessibility settings because my AirPods are louder in the left. All other apps work fine, but Spotify refuses to play with the audio balancing that I've set up. It may have something to do with the fact that...

Newbie

I've set up audio balancing in my system accessibility settings because my AirPods are louder in the left. All other apps work fine, but Spotify refuses to play with the audio balancing that I'v...

Supratik

Visitor

859 Views

1 replies

2 likes

Android 10
audio
  • 859 Views
  • 1 replies
  • 2 likes

Superuser Contribution Standalone mode on galaxy watch does not work

PlanPremiumCountrySweden DeviceGalaxy watchOperating SystemTizen My Question or IssueI can't switch on standalone mode on my watch it only allows me to be in remote mode. When I try to switch it needs me to login and when I try to login it doesn't wo...

Casual Listener

Plan Premium Country Sweden  Device Galaxy watch Operating System Tizen   My Question or Issue I can't switch on standalone mode on my watch it only allows me to be in remote mode...

SupriyaThukral

Visitor

2387 Views

6 replies

2 likes

  • 2387 Views
  • 6 replies
  • 2 likes

Superuser Contribution Following a friend

PlanFreeCountryIndiaDeviceOnePlus 5TOperating SystemAndroid Pie My Question or IssueThere's no option of following people on android app.Even in profile section there's no option to view your followers and following.It's disappointing that Spotify is...

Casual Listener

Plan Free Country India Device OnePlus 5T Operating System Android Pie   My Question or Issue There's no option of following people on android app. Even in profile section there's no ...

ashutoshverma

Casual Listener

547 Views

2 replies

0 likes

  • 547 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify hangs on Android (Motorola one power)

PlanPremiumCountryIndia DeviceMotorola one powerOperating SystemAndroid v9 My Question or IssueSpotify hangs and app shuts out automatically when I click on the song that is playing shown at the bottom half of screen (see attached snapshot)Have seen ...

Gig Goer

  Plan Premium Country India   Device Motorola one power Operating System Android v9   My Question or Issue Spotify hangs and app shuts out automatically when I click on th...

Peter

Spotify Legend

3073 Views

12 replies

0 likes

  • 3073 Views
  • 12 replies
  • 0 likes

Superuser Contribution Can't go to playlist radio

PlanPremiumCountryUSADeviceSamsung Galaxy S7, Web PlayerOperating SystemAndroid Oreo, Windows 10 My Question or IssueI have a playlist of my favorite songs, and when I try to go to playlist radio on my phone, it says that the playlist radio isn't ava...

Visitor

Plan Premium Country USA Device Samsung Galaxy S7, Web Player Operating System Android Oreo, Windows 10   My Question or Issue I have a playlist of my favorite songs, and when I t...

Petya

Community Legend

497 Views

1 replies

1 likes

  • 497 Views
  • 1 replies
  • 1 likes

Solved!! Saving an album doesnt add to my library.

Hi I'm not sure if this is normal or not ,but it's a little frustrating. Whenever I want to save a whole album to my library it doesnt save eventhough it says it is. So then I have to individually like each song for them to be in there. Anyone have a...

Newbie

Hi I'm not sure if this is normal or not ,but it's a little frustrating. Whenever I want to save a whole album to my library it doesnt save eventhough it says it is. So then I have to individually li...

Emilia_8

Community Legend

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes