Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8Operating SystemAndriod Pie My Question or IssueWhy cant i add multiple songs to queue in one go by holding down on a song anymore? What is spotify doing? Recently removed widget and now this? You are...
Plan Premium Country Australia Device Samsung Galaxy S8 Operating System Andriod Pie My Question or Issue Why cant i add multiple songs to queue in one go by holding down on a song a...
Regular
1321 Views
2 replies
0 likes
PlanPremiumDeviceBlackberry Key2Operating SystemAndroid Oreo I have a physical pause/unpause button on my Blackberry Key2 (Oreo 8 point something). In fact, it's a "convenience key" that I programmed with a 3rd party app (Button Mapper) to work as su...
Plan Premium Device Blackberry Key2 Operating System Android Oreo I have a physical pause/unpause button on my Blackberry Key2 (Oreo 8 point something). In fact, it's a "convenience key...
504 Views
0 replies
0 likes
In the APP we have the possibility when entering the Library to do filtering on Playlist, Artist and Album.For the Playlist and Album we can filter on DOWNLOADED, but on the Artist i find only Filter to be a sort on Artist or added lately.Does anyone...
In the APP we have the possibility when entering the Library to do filtering on Playlist, Artist and Album. For the Playlist and Album we can filter on DOWNLOADED, but on the Artist i find only Filt...
Spotify Legend
542 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceumidigi a5 proOperating SystemAndroid 9 My Question or IssueWell, since about 2months now I can't click the 3 whites dots button without the app restarting or crashing. It doesn't matter on which menu or songs I listen, ...
Plan Premium Country Canada Device umidigi a5 pro Operating System Android 9 My Question or Issue Well, since about 2months now I can't click the 3 whites dots button without...
Spotify Legend
2326 Views
6 replies
1 likes
I've set up audio balancing in my system accessibility settings because my AirPods are louder in the left. All other apps work fine, but Spotify refuses to play with the audio balancing that I've set up. It may have something to do with the fact that...
I've set up audio balancing in my system accessibility settings because my AirPods are louder in the left. All other apps work fine, but Spotify refuses to play with the audio balancing that I'v...
Visitor
864 Views
1 replies
2 likes
PlanPremiumCountrySweden DeviceGalaxy watchOperating SystemTizen My Question or IssueI can't switch on standalone mode on my watch it only allows me to be in remote mode. When I try to switch it needs me to login and when I try to login it doesn't wo...
Plan Premium Country Sweden Device Galaxy watch Operating System Tizen My Question or Issue I can't switch on standalone mode on my watch it only allows me to be in remote mode...
Visitor
2409 Views
6 replies
2 likes
PlanFreeCountryIndiaDeviceOnePlus 5TOperating SystemAndroid Pie My Question or IssueThere's no option of following people on android app.Even in profile section there's no option to view your followers and following.It's disappointing that Spotify is...
Plan Free Country India Device OnePlus 5T Operating System Android Pie My Question or Issue There's no option of following people on android app. Even in profile section there's no ...
Casual Listener
560 Views
2 replies
0 likes
PlanPremiumCountryIndia DeviceMotorola one powerOperating SystemAndroid v9 My Question or IssueSpotify hangs and app shuts out automatically when I click on the song that is playing shown at the bottom half of screen (see attached snapshot)Have seen ...
Plan Premium Country India Device Motorola one power Operating System Android v9 My Question or Issue Spotify hangs and app shuts out automatically when I click on th...
Spotify Legend
3104 Views
12 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S7, Web PlayerOperating SystemAndroid Oreo, Windows 10 My Question or IssueI have a playlist of my favorite songs, and when I try to go to playlist radio on my phone, it says that the playlist radio isn't ava...
Plan Premium Country USA Device Samsung Galaxy S7, Web Player Operating System Android Oreo, Windows 10 My Question or Issue I have a playlist of my favorite songs, and when I t...
Community Legend
507 Views
1 replies
1 likes
Hi I'm not sure if this is normal or not ,but it's a little frustrating. Whenever I want to save a whole album to my library it doesnt save eventhough it says it is. So then I have to individually like each song for them to be in there. Anyone have a...
Hi I'm not sure if this is normal or not ,but it's a little frustrating. Whenever I want to save a whole album to my library it doesnt save eventhough it says it is. So then I have to individually li...
Community Legend
661 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDevicePixel 2 and Fitbit versa 2Operating SystemAndroid 10 My Question or IssueI keep trying to connect Spotify to my Fitbit versa 2. I've uninstalled/reinstalled the app, restarted both the phone and watch as well as h...
Plan Premium Country United States Device Pixel 2 and Fitbit versa 2 Operating System Android 10 My Question or Issue I keep trying to connect Spotify to my Fitbit versa 2. I've unin...
Casual Listener
4001 Views
3 replies
1 likes
Hi Guys, When I add a song to a playlist on android, I often have to navigate a bit through folders to get to the playlist I want. When adding a couple of songs this can become quite tedious. So I figured, how great would it be if, when adding a song...
Hi Guys, When I add a song to a playlist on android, I often have to navigate a bit through folders to get to the playlist I want. When adding a couple of songs this can become quite tedious...
Community Legend
403 Views
1 replies
0 likes
PlanPremium CountryIreland DeviceHuawei P20 Operating SystemOS 9 Kirin 970 IssueI have noticed that for artists with a small number of songs, when pressing “shuffle” that the same song repeats. This is occurring on the Huawei P20 device, not sure if ...
Plan Premium Country Ireland Device Huawei P20 Operating System OS 9 Kirin 970 Issue I have noticed that for artists with a small number of songs, when pressi...
Spotify Legend
649 Views
4 replies
0 likes
PlanPremium CountryUS DeviceSony Xperia XA1 Ultra Operating SystemAndroid OreoVersion: 8.5.25.201 My Question or IssueI was recently transitioned to the new view, which is... interesting. It is nice that albums and singles fall under 'Discography' wi...
Plan Premium Country US Device Sony Xperia XA1 Ultra Operating System Android Oreo Version: 8.5.25.201 My Question or Issue I was recently transitioned to th...
348 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have used premium for years. Now suddenly, i go on holiday, to ...
None of the below information is required. However, the more you provide the easier it will be for us to try Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question...
Community Legend
423 Views
1 replies
0 likes
I am running android auto on a google pixel with the latest version of android auto and android 10.spotify works well but I cannot search for song even when I am parked. normally apps on AA hide the search field when the car is moving but then reappe...
I am running android auto on a google pixel with the latest version of android auto and android 10. spotify works well but I cannot search for song even when I am parked. normally apps on AA hide th...
Spotify Legend
506 Views
1 replies
0 likes
PlanPremium for familyCountryNorwayDeviceGalaxy S7 and Samsung laptopOperating SystemAndroid 8.0.0 and Windows 10, last update My Question or IssueI have been using Spotify Connect through a Yamaha WXAD 10 Wireless Streaming Adapter (https://www.amaz...
Plan Premium for family Country Norway Device Galaxy S7 and Samsung laptop Operating System Android 8.0.0 and Windows 10, last update My Question or Issue I have been using Spotify C...
Casual Listener
1861 Views
4 replies
0 likes
Hello, I am a spotify premium member from the U.S. on the Samsung Galaxy S7. I am having an issue with following specific artists. I have tried fixing the issue by restarting my phone, reinstalling the app, updating my phone and app, but to no avail....
Hello, I am a spotify premium member from the U.S. on the Samsung Galaxy S7. I am having an issue with following specific artists. I have tried fixing the issue by restarting my phone, reinstalling t...
Regular
1078 Views
3 replies
0 likes
PlanPremium FamilyCountrySlovakiaDeviceSony Xperia XZ1Operating SystemLatest AndroidInternet Connection4G (>150mbps), WiFi (>15mbps) IssueI've been having lots of problems with my Android Spotify app in the past few months. To name a few of them:Auto...
Plan Premium Family Country Slovakia Device Sony Xperia XZ1 Operating System Latest Android Internet Connection 4G (>150mbps), WiFi (>15mbps) Issue I've been having lots of p...
Casual Listener
1023 Views
4 replies
0 likes
When I try to Browse via Album View in Android Auto I get a spinning green Circle. Plan PremiumGermanyDeviceHuawei Mate 10 proOperating SystemAndroid 9 (9.1.0.306)Android Auto 4.6.593334Spotify 8.5.23.686 This Problem is now over 1 year on my Phone.T...
When I try to Browse via Album View in Android Auto I get a spinning green Circle. Plan Premium Germany Device Huawei Mate 10 pro Operating System Android 9 (9.1.0.306) Android Au...
463 Views
0 replies
0 likes
