Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387236 Views

545 replies

34 likes

Account
Free
  • 387236 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8038 Views

0 replies

7 likes

  • 8038 Views
  • 0 replies
  • 7 likes

[Android] Spotify keeps pausing the music

[Premium] [Android] [Huawei Mate Pro 20]Music pauses randomly, when I press the play button music might play 3 seconds to 5 minutes before it pauses again. It is really frustrating.Connection: 350mbps 4GAt home 100mbps wifi and according to speed tes...

Casual Listener

[Premium] [Android] [Huawei Mate Pro 20] Music pauses randomly, when I press the play button music might play 3 seconds to 5 minutes before it pauses again. It is really frustrating. Connection: 35...

Dettowiso

Casual Listener

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Missing lyrics

PlanPremiumCountrySouth KoreaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueI downloaded the latest spotify version for the android, which is 8.5.36.747 (53744752), however it couldn't show any lyrics while my friend's spotif...

Casual Listener

Plan Premium Country South Korea Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue I downloaded the latest spotify version for the android, which is 8.5.36....

Guido

Spotify Legend

707 Views

1 replies

0 likes

Android
lyrics
version
  • 707 Views
  • 1 replies
  • 0 likes

Superuser Contribution Picture Issue

As you see here this is what happens to my Spotify pictures when I listen to music, podcast are fine and even some songs are fine. My app is up to date and my device has no updates. I don't know if this is the place to post but I wanted to see if any...

Visitor

As you see here this is what happens to my Spotify pictures when I listen to music, podcast are fine and even some songs are fine. My app is up to date and my device has no updates. I don't know if t...

Guido

Spotify Legend

434 Views

1 replies

1 likes

  • 434 Views
  • 1 replies
  • 1 likes

Superuser Contribution Stopping my song, playing a different playlist, playing while paused.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify will change my song to that of a song I've never searched for, on a playlist I've ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spot...

Guido

Spotify Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Unreadable title

Hello, First of all, know that I have a bad level in English so this is a google translation. My problem: When I click on a group listened to recently, I see the list of its musics. If I put one of its music in my Playlist "Liked title" then when I r...

Casual Listener

  Hello,   First of all, know that I have a bad level in English so this is a google translation.   My problem: When I click on a group listened to recently, I see the list of its...

Erasmas

Casual Listener

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Some of my playlists will not update

PlanFreeCountryUSADeviceSamsung Galaxy 8Operating SystemAndroidMy Question or IssueMy daily mixes dont seem to update, despite listening to them most days. My release radar and discover weekly do update, but i dont think its every week. Also, on "mad...

Visitor

Plan Free Country USA Device Samsung Galaxy 8 Operating System Android My Question or Issue My daily mixes dont seem to update, despite listening to them most days. My release radar and disc...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

Xbox Bass Probleme

Moin, ich hab das Problem wenn ich auf der Xbox one s Spotify öffne und Musik abspiele, ist der Klang sehr Bass lastig obwohl z.b. die Wiedergabe von Youtube oder anderen Apps ohne Probleme Funktionieren daher muss das Problem bei Spotify sein. Kann ...

Casual Listener

Moin, ich hab das Problem wenn ich auf der Xbox one s Spotify öffne und Musik abspiele, ist der Klang sehr Bass lastig obwohl z.b. die Wiedergabe von Youtube oder anderen Apps ohne Probleme Funktioni...

Phil50

Casual Listener

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music suggested in the free version

Hi, I noticed that on my Android device even if I reach in the free version 15 songs per playlist which is the minimum required to avoid Spotify you recommend its music I still receive suggestions, when I tend to exceed 20 instead I know that they ar...

Visitor

Hi, I noticed that on my Android device even if I reach in the free version 15 songs per playlist which is the minimum required to avoid Spotify you recommend its music I still receive suggestions, w...

Xenia

Moderator

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect image displaying in the app

PlanPremiumDeviceSamsung SM-S766COperating SystemAndroid 4.3 My Question or IssueAny images inside the app do not displaying properly (may be not displaying at all or only small horizontal piece of artwork). The very last version that works fine is 8...

Visitor

  Plan Premium Device Samsung SM-S766C Operating System Android 4.3   My Question or Issue Any images inside the app do not displaying properly (may be not displaying at all or onl...

Xenia

Moderator

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

Cobrança de teste não estornada

My Question or IssueO Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu banco,esse valor não foi estornado.

Visitor

    My Question or Issue O Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu ba...

Bittencourt

Spotify Star

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

When using skip function on Pixel USB-C earbuds, it plays previous track before skipping

- Family Premium- USA- Pixel 2, Pixel 3, Pixel 4- Android9, Android 10 Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, the previous track/episode plays briefly before skipping. Can someone at Spot...

Casual Listener

- Family Premium - USA - Pixel 2, Pixel 3, Pixel 4 - Android9, Android 10   Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, t...

484 Views

0 replies

2 likes

  • 484 Views
  • 0 replies
  • 2 likes

Solved!! Discover Weekly in Stations app thumbs up and down meaning

Hi,I'm new to Spotify (coming from Pandora) and I'm a little lost in the features I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there are the heart and dislike buttons, while in the Stations...

Visitor

Hi, I'm new to Spotify (coming from Pandora) and I'm a little lost in the features 😉 I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there ...

dinomight

Spotify Star

777 Views

1 replies

1 likes

  • 777 Views
  • 1 replies
  • 1 likes

Superuser Contribution No internet connection available - glitchy after switching connections

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or IssueI've been finding that Spotify (seemingly) randomly doesn't start playing between when I'm in my car and at home. I've since realised it's when I'm swi...

Music Fan

Plan Premium Country Australia Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue I've been finding that Spotify (seemingly) randomly doesn't start playing b...

Peter

Spotify Legend

579 Views

2 replies

1 likes

  • 579 Views
  • 2 replies
  • 1 likes

Superuser Contribution Hexagon Radio by Don Diablo removed

Plan: PremiumCountry: NetherlandsDevice: Samsung Galaxy S7Operating System: Android Oreo My Question or Issue: Does anybody know why the Podcast/Playlist Hexagon Radio by Don Diablo was removed from Spotify on the 1st of January 2020? Thank you!

Visitor

Plan: Premium Country: Netherlands Device: Samsung Galaxy S7 Operating System: Android Oreo   My Question or Issue: Does anybody know why the Podcast/Playlist Hexagon Radio by Don Diab...

Mario

Spotify Legend

1731 Views

2 replies

1 likes

don diablo
hexagon radio
  • 1731 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android] Local files won't sync or play

I have a premium account and I can't sync or play local files on my LG V30+ running Android P. I factory reset my phone (this problem was part of why I reset it) and I still can't sync/play local files.

Music Fan

I have a premium account and I can't sync or play local files on my LG V30+ running Android P. I factory reset my phone (this problem was part of why I reset it) and I still can't sync/play local fil...

Peter

Spotify Legend

679 Views

3 replies

0 likes

  • 679 Views
  • 3 replies
  • 0 likes

Superuser Contribution Notifica "Spotify Is trying to play"

PlanPremiumCountryItalyDeviceSamsung J6 2018Operating SystemAndroid 9 (Pie) My Question or IssueBuongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify. Oltre alla classica notifica per la riproduzione musica in corso, è comparso un' al...

Newbie

Plan Premium Country Italy Device Samsung J6 2018 Operating System Android 9 (Pie)   My Question or Issue Buongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify.  ...

Mario

Spotify Legend

2538 Views

1 replies

1 likes

  • 2538 Views
  • 1 replies
  • 1 likes

Superuser Contribution Menus Rarely Load

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid 9 (up to date) My Question or IssueFor YEARS Ive been dealing with an issue where when I try to search for songs or artists from my phone, or access these menu for a song/artist/alb...

Newbie

Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android 9 (up to date)   My Question or Issue For YEARS Ive been dealing with an issue where when I try to search fo...

Xenia

Moderator

610 Views

1 replies

0 likes

bug
loading
never loads
  • 610 Views
  • 1 replies
  • 0 likes

Album art not fully showing

All of a sudden most the songs I have saved on my android head unit are not displaying album art, or sometimes just a partial piece of the art. It's been a clean and download of the songs again and still doesn't work properly.PlanPremiumCountryUkDevi...

Casual Listener

All of a sudden most the songs I have saved on my android head unit are not displaying album art, or sometimes just a partial piece of the art. It's been a clean and download of the songs again ...

811 Views

0 replies

1 likes

  • 811 Views
  • 0 replies
  • 1 likes

Playlist goes to the top when it's playing a song

PlanPremiumCountryArgentina DeviceOnePlus 7T ProOperating SystemAndroid 10 (Oxygen OS 10) My Question or IssueHello team,I am new to Android so I'm not sure if this is the normal behavior or not, but there are few things I was not able to change and ...

Visitor

Plan Premium Country Argentina   Device OnePlus 7T Pro Operating System Android 10 (Oxygen OS 10)   My Question or Issue Hello team, I am new to Android so I'm not sure if this ...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android assistant commands

Hi,I'm trying to understand how how to use vocie controls via google assistant with Spotify.I've connected it to google home and Google assitant so thats all working fine. I'm just not sure what commands I can actually use. The instructions on this s...

Visitor

Hi, I'm trying to understand how how to use vocie controls via google assistant with Spotify. I've connected it to google home and Google assitant so thats all working fine. I'm just not sure what ...

Guido

Spotify Legend

1145 Views

2 replies

0 likes

  • 1145 Views
  • 2 replies
  • 0 likes