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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27334 Views
  • 59 replies
  • 23 likes
  • 27334 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870188 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870188 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24692 Views
  • 3 replies
  • 0 likes
  • 24692 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change song

PlanPremiumCountryUKDeviceSamsung a80 with Cambridge audio melonmania wireless earbuds. Operating SystemLatest android My Question or IssueChanging song via headset repeats the same song. It's impossible to change song. Things were working fine until...

  • Music Fan
  •   Plan Premium Country UK Device Samsung a80 with Cambridge audio melonmania wireless earbuds.  Operating System Latest android   My Question or Issue Changing song via head...
  • Petya
  • Community Legend
  • 4124 Views
  • 6 replies
  • 1 likes
  • 4124 Views
  • 6 replies
  • 1 likes

Superuser Contribution New Liked songs does'nt contain lots of my old song library

PlanPremiumCountryUKDeviceSamsung Galaxy A70 My Question or IssueBefore the update in June I had around 4000+ songs in my song library and now most are gone. My "liked songs" only has 1362. How can I get them back. This is years of building a library...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy A70     My Question or Issue Before the update in June I had around 4000+ songs in my song library and now most are gone. My "liked so...
  • Petya
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle plays Songs two times in a row

I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the app but nothing changed. I've attached a picture, ...

  • Newbie
  • I've seen this posted many times over the years and I've not seen a resolution yet. I'm sure it's something simple but for the life of me I cannot get it to stop. I've uninstalled and reinstalled the...
  • Emilia_8
  • Community Legend
  • 2485 Views
  • 8 replies
  • 6 likes
  • 2485 Views
  • 8 replies
  • 6 likes

Superuser Contribution Unable to view an artist's profile page sidways//horizontally on android screen

Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen holding it sideways/horizontally for the wideview ...

  • Roadie
  • Hi everyone, I've been a Spotify Premium listener for 5 years and currently utilize Spotify on an Android/LG X Power Smartphone device. Anyways Ive always preferred viewing Spotify on my phone screen...
  • Petya
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution I listen to a playlist and jump to another for no reason

I have reinstalled the app, changed the password, but continues happens.PlanFree/PremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI listen to a playlist and jump to another for no reason

  • Visitor
  • I have reinstalled the app, changed the password, but continues happens. Plan Free/Premium Country Spain Device Samsung Galaxy Operating System Android   My Question or Issue I listen...
  • Petya
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Playlist multi-level sorting

Plan: PremiumOperating System: Android 9 My Question or IssueIs the following possible? if not I hope it will be implemented:Under playlist's 3-dots menu, 'Sort playlist', we can sort by Artist, Album, etc. Is there a way to do multi-level sort? Like...

  • Regular
  • Plan: Premium Operating System: Android 9   My Question or Issue Is the following possible? if not I hope it will be implemented: Under playlist's 3-dots menu, 'Sort playlist', we can ...
  • 217 Views
  • 0 replies
  • 1 likes
  • 217 Views
  • 0 replies
  • 1 likes

Sorted songs order in app do not carried over to Android Auto car player

Plan: PremiumOperating System: Android 9My Question or IssueI use Spotify on my Android phone, and Android Auto in car. I created a playlist and prefer to listening to it sorted by Artist. Occasionally I would add new songs to it, it's always added a...

  • Regular
  • Plan: Premium Operating System: Android 9 My Question or Issue I use Spotify on my Android phone, and Android Auto in car.  I created a playlist and prefer to listening to it sorte...
  • 586 Views
  • 0 replies
  • 4 likes
  • 586 Views
  • 0 replies
  • 4 likes

Superuser Contribution Samsung S9 + Android Pie: Offline songs redownloaded after turn off

PlanPremiumCountry ItalyDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueI have a premium plan and I have my offline songs downloaded on my sd card.I've recently updated my phone's operating system to Android Pie, now when I tur...

  • Newbie
  • Plan Premium Country  Italy Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue I have a premium plan and I have my offline songs downloaded on my sd card...
  • sx5
  • Music Fan
  • 1344 Views
  • 5 replies
  • 17 likes
  • 1344 Views
  • 5 replies
  • 17 likes

"Import Music Button" gone when I switch accounts?

Planold account (this is german and says import music) new account (no button at all there)PremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Hey there, I am kinda confused. I used to use a friends spotify accoun...

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  • Visitor
  • Plan old account (this is german and says import music)   new account (no button at all there) Premium Country Germany Device Samsung Galaxy S8 Operating System Android   My...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

No thumbs down radio option?

On radio but it does not give me the option to thumbs down an artist and song? Real annoying. PlanPremiumCountry USADevicePixel 2XLOperating SystemAndroid

  • Casual Listener
  • On radio but it does not give me the option to thumbs down an artist and song? Real annoying.  Plan Premium Country  USA Device Pixel 2XL Operating System Android
  • DaronP
  • Visitor
  • 8489 Views
  • 9 replies
  • 4 likes
  • can't
    Radio
    thumbs down
  • 8489 Views
  • 9 replies
  • 4 likes

Superuser Contribution Car View Problem

PlanPremiumCountryUKDeviceHonour 4x and Huawei P20Operating SystemAndroidMy Question or IssueMy old Honour 4x successfuly switches to car view when connected to my car's bluetooth but my Huawei P20 does not. The car bluetooth is provided by a 3rd par...

  • Casual Listener
  • Plan Premium Country UK Device Honour 4x and Huawei P20 Operating System Android My Question or Issue My old Honour 4x successfuly switches to car view when connected to my car's bluetooth b...
  • halfanidiot
  • Casual Listener
  • 1179 Views
  • 2 replies
  • 2 likes
  • 1179 Views
  • 2 replies
  • 2 likes

Superuser Contribution All My library section is empty after reinstalling the app

PlanFreeLithuaniaDeviceHuawei LUA-L21Operating SystemAndroid 5.1 My Question or IssueFor a couple of weeks recently every time I've opened Spotify on my phone it was showing the message: "Sorry, something went wrong, try again later". So I decided to...

  • Visitor
  • Plan Free Lithuania Device Huawei LUA-L21 Operating System Android 5.1   My Question or Issue For a couple of weeks recently every time I've opened Spotify on my phone it  was show...
  • Petya
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music/PodCasts stop soon after my screen blacks

of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueShortly after my screen fades to black the m...

  • Casual Listener
  • of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Andro...
  • Petya
  • Community Legend
  • 699 Views
  • 3 replies
  • 1 likes
  • 699 Views
  • 3 replies
  • 1 likes

Superuser Contribution Downloaded songs still need internet to be played

PlanPremiumDeviceOne Plus 5tOperating SystemAndroidMy Question or IssueMy songs are all downloaded (with the green download arrow) but I still can't play them sometimes without an internet connection. I already tried redownloading the whole playlist ...

  • Visitor
  • Plan Premium Device One Plus 5t Operating System Android My Question or Issue My songs are all downloaded (with the green download arrow) but I still can't play them sometimes without an inter...
  • Petya
  • Community Legend
  • 815 Views
  • 2 replies
  • 0 likes
  • 815 Views
  • 2 replies
  • 0 likes

Superuser Contribution The same device registered multiple times in Offline devices

PlanPremiumCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 9.0My Question or IssueMy phone is registered as a new device every day. Along with that, my downloaded songs keep disappearing and I have to redownload them every time. I don't know ...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy S9 Operating System Android 9.0 My Question or Issue My phone is registered as a new device every day. Along with that, my downloaded songs keep...
  • Petya
  • Community Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • 378 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily mixes never updates new songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been using the daily mix for about the last 3 months. The issue I'm having is that they ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've be...
  • Petya
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card Payment Issues

I can not use the activation code from the gift card. I bought one card about a week ago and decided to use it yesterday. I get an error when entering the code. I thought something was wrong with the card and bought a new one, but the problem repeate...

  • Visitor
  • I can not use the activation code from the gift card. I bought one card about a week ago and decided to use it yesterday. I get an error when entering the code. I thought something was wrong with the...
  • Petya
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Spotify wouldn't play through Bluetooth on my Samsung Galaxy A8!

PlanPremiumCountryRomaniaDeviceSamsung Galaxy A8(2018); SM-A530FOperating SystemAndroid 9 My Question or IssueSpotify wouldn't play through Bluetooth on any device! I'm especially interested in having it working through my car's sound system.Example:...

  • Casual Listener
  • Plan Premium Country Romania Device Samsung Galaxy A8(2018); SM-A530F Operating System Android 9   My Question or Issue Spotify wouldn't play through Bluetooth on any device! I'm espe...
  • AlexBog
  • Casual Listener
  • 2798 Views
  • 1 replies
  • 0 likes
  • Help! Spotify wouldn't play through Bluetooth!
  • 2798 Views
  • 1 replies
  • 0 likes

Solved!! Sound distorted onboard speaker Mi 9

PlanPremiumCountryNetherlandsDeviceXiaomi Mi 9Operating SystemAndroid 9 Miui 10.2 global My Question or IssueRecently playback of songs on Spotify only, produces terrible sound: distortions, crunches as if the internal speaker is broken. But there ar...

  • Casual Listener
  • Plan Premium Country Netherlands Device Xiaomi Mi 9 Operating System Android 9 Miui 10.2 global   My Question or Issue Recently playback of songs on Spotify only, produces terrible sou...
  • 1112137444
  • Newbie
  • 7006 Views
  • 4 replies
  • 1 likes
  • Android 9
    Sound issue
    Sound issues
  • 7006 Views
  • 4 replies
  • 1 likes

Superuser Contribution Downloaded tracks keep changing to waiting to download.

Started happening in the last few weeks I haven't changed anything in that time. Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all the downloads are back as before. It's happening in the middl...

  • Casual Listener
  • Started happening in the last few weeks I haven't changed anything in that time.   Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all t...
  • dan1979
  • Casual Listener
  • 531 Views
  • 3 replies
  • 0 likes
  • 531 Views
  • 3 replies
  • 0 likes