Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
201510 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
545728 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453371 Views
571 replies
38 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 9+Operating SystemAndroid v9 My Question or IssueI am unable to share to my Instagram story, I only have the option to share via Direct Message. I have tried a few different methods recommended online, howeve...
Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android v9 My Question or Issue I am unable to share to my Instagram story, I only have the option ...
Spotify Legend
566 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nbs...
Spotify Legend
664 Views
1 replies
1 likes
I am able to share music through my Instagram Stories from the Spotify app, but the problem I'm having is that the music doesn't automatically play. People don't hear the music I post.
I am able to share music through my Instagram Stories from the Spotify app, but the problem I'm having is that the music doesn't automatically play. People don't hear the music I post.
1120 Views
0 replies
0 likes
As mentioned in my previous post couple of weeks back, I do have constant issues with Spotify. I have Galaxy S3, Android 4.3. App is crashing, downloaded playlist or albums don't work. I factory reset my phone, changed SD cards etc was trying everyth...
As mentioned in my previous post couple of weeks back, I do have constant issues with Spotify. I have Galaxy S3, Android 4.3. App is crashing, downloaded playlist or albums don't work. I factory re...
Newbie
6408 Views
17 replies
1 likes
PlanPremiumCountryUKDeviceSamsung Galaxy Ace 4Operating System(Android 4.4.4) My Question or IssueSince updating to version 8.5.13.637 yesterday morning, Spotify keeps crashing on my Android phone (reverts to black screen with the Spotify logo, playb...
Plan Premium Country UK Device Samsung Galaxy Ace 4 Operating System (Android 4.4.4) My Question or Issue Since updating to version 8.5.13.637 yesterday morning, Spotify keeps crashi...
Casual Listener
5715 Views
14 replies
10 likes
PlanPremiumCountryPhilippinesDeviceHuawei Nova 3iOperating SystemAndroid 9 My Question or IssueI'm on a playlist. I pressed shuffle play and it keeps cycling through songs and doesn't seem to want to stop. Whenever I press the next button after it se...
Plan Premium Country Philippines Device Huawei Nova 3i Operating System Android 9 My Question or Issue I'm on a playlist. I pressed shuffle play and it keeps cycling through songs an...
Spotify Legend
492 Views
1 replies
0 likes
PlanPremiumCountryDEDeviceSamsung Galaxy 8Operating SystemAndroidMy Question or IssueI have the problem that my start/home page in the Spotify app no longer displays recently played songs, favorite Albums and Songs, Top Podcasts, Favorite artists, he...
Plan Premium Country DE Device Samsung Galaxy 8 Operating System Android My Question or Issue I have the problem that my start/home page in the Spotify app no longer displays recently played...
Spotify Legend
459 Views
1 replies
1 likes
App takes anywhere upto 5 minutes to open up past the initial opening screen (the Spotify emblem) then another few minutes of blank screen before bringing up the main screen. Once that's happened it will take a few tries to play music as pressing the...
App takes anywhere upto 5 minutes to open up past the initial opening screen (the Spotify emblem) then another few minutes of blank screen before bringing up the main screen. Once that's happened it ...
Spotify Legend
521 Views
1 replies
1 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy 10 +Operating SystemAndroid 10 My Question or IssueWhen trying to search for "Suheir" by Jason Lindner Big Band on the app, nothing shows up. When searching online through a browser, I found exactly it. So...
Plan Premium Country Canada Device Samsung Galaxy 10 + Operating System Android 10 My Question or Issue When trying to search for "Suheir" by Jason Lindner Big Band on the ap...
Community Legend
667 Views
3 replies
0 likes
The app crash when you click on three dots,i'm paying for the premium and it's ridicolous that no one cares about this problem. It's a problem of every redmi note 8 pro and also other phones.PlanPremiumCountryItalyDeviceXiaomi redmi note 8 pro
The app crash when you click on three dots,i'm paying for the premium and it's ridicolous that no one cares about this problem. It's a problem of every redmi note 8 pro and also other phones. Plan ...
Newbie
843 Views
2 replies
1 likes
PlanPremium FamilyDeviceSamsung M20Operating System Android Q (Android 10) My Question or IssueSpotify keeps deleting my offline music right after midnight.At first it would even sign me out too and signing back in was impossible. I had to uninstall ...
Plan Premium Family Device Samsung M20 Operating System Android Q (Android 10) My Question or Issue Spotify keeps deleting my offline music right after midnight. At first it wou...
Casual Listener
569 Views
1 replies
0 likes
Plan(Family) PremiumCountrySwedenDeviceOnePlus 5TOperating SystemOxygen OS 9.0.10 My Question or IssueI queued up some songs in the app to listen to them, but I don't see how I can access the queue without clicking on the Playing Now menu. I don't ha...
Plan (Family) Premium Country Sweden Device OnePlus 5T Operating System Oxygen OS 9.0.10 My Question or Issue I queued up some songs in the app to listen to them, but I don't se...
358 Views
0 replies
0 likes
Hello, I'm a premium Android (actually OxygenOS v9.0.1 based on Android v9) user and I would like to report a bug when using Daily Mix feature. I noticed that the Mix will play songs in random order if random reproduction was previously selected but ...
Hello, I'm a premium Android (actually OxygenOS v9.0.1 based on Android v9) user and I would like to report a bug when using Daily Mix feature. I noticed that the Mix will pla...
1092 Views
0 replies
1 likes
After trying to open certain pages while Android (8.0.0) is in landscape mode the app hangs completely. The only way to get out of this is to lock your phone and switch to portrait mode.This happens when trying to view any page for which there is no ...
After trying to open certain pages while Android (8.0.0) is in landscape mode the app hangs completely. The only way to get out of this is to lock your phone and switch to portrait mode. This happen...
378 Views
0 replies
0 likes
PlanPremiumCountryArgentinaDeviceSamsungOperating SystemAndroid Oreo My Question or IssueI have the Spotify Lite app for Android, and I can't sync local files from my computer to the app. I can do it in the "normal" Spotify app, but not in the Lite v...
Plan Premium Country Argentina Device Samsung Operating System Android Oreo My Question or Issue I have the Spotify Lite app for Android, and I can't sync local files from my compute...
2012 Views
0 replies
1 likes
PlanPremiumCountryUKDeviceMoto GOperating SystemAndroid My Question or IssueI've encountered the Epic Collection notification. I'm not concerned about the limit, however I have deleted numerous albums and playlists from my library, but Spotify App do...
Plan Premium Country UK Device Moto G Operating System Android My Question or Issue I've encountered the Epic Collection notification. I'm not concerned about the limit, however I ha...
Spotify Star
578 Views
1 replies
0 likes
PlanPremiumCountrySwitzerland DeviceGalaxy S10Operating SystemAndroid 10 My Question or IssueI'm having issues with the autoplay function, it works maybe 1 time out of 5. The rest of the time I put on a song and it stops right after. I have checked m...
Plan Premium Country Switzerland Device Galaxy S10 Operating System Android 10 My Question or Issue I'm having issues with the autoplay function, it works maybe 1 time out of...
Casual Listener
1029 Views
4 replies
0 likes
The main reason I got Spotify Premium was to be able to play music in my car without streaming and thus save money on my data plan. I go hands free and use Google Assistant voice commands. The implementation between the two is very poor. I cannot use...
The main reason I got Spotify Premium was to be able to play music in my car without streaming and thus save money on my data plan. I go hands free and use Google Assistant voice commands. Th...
Spotify Legend
2437 Views
2 replies
8 likes
Plan family Country canada Device android, but doesn't matter which one Operating System whatever My Question or Issue I saw this on youtube: So I'm paying for the family plan and others are hacking/stealing the content. Am I an **bleep**? Why am I ...
Plan family Country canada Device android, but doesn't matter which one Operating System whatever My Question or Issue I saw this on youtube: <snip - Moderator Edit...
Community Legend
593 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
507 Views
0 replies
0 likes
