Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Premiumusawin 10 64 bit i have been having this problem for a long time.i have restated 100s of times.(both) Reinstalled spodfy.exe and spodfy.uwp apps. i have cleared all sopdfy data (app data, user data, local and roaming data, and program data).I ...
Premium usa win 10 64 bit i have been having this problem for a long time. i have restated 100s of times.(both) Reinstalled spodfy.exe and spodfy.uwp apps. i have cleared all ...
Not applicable
475 Views
1 replies
0 likes
PlanPremiumCountryUSDevice(Samsung Galaxy A3)Operating System(Android) My Question or IssueSpotify randomly changing my song after few seconds. Even if i paused the music, its gonna starts again.. Its really annoying and dont let me listen my song. O...
Plan Premium Country US Device (Samsung Galaxy A3) Operating System (Android) My Question or Issue Spotify randomly changing my song after few seconds. Even if i paused the music, it...
Community Legend
811 Views
3 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung S10+Operating SystemAndroid 9 My Question or IssueI try to share music on instagram stories and it just freezes into a black screen.
Plan Premium Country The Netherlands Device Samsung S10+ Operating System Android 9 My Question or Issue I try to share music on instagram stories and it just freezes into a black sc...
Spotify Legend
8682 Views
5 replies
23 likes
Hello Friends,Spotify Web player is not working for me. Any idea what could be going wrong with it?
Hello Friends, Spotify Web player is not working for me. Any idea what could be going wrong with it?
Casual Listener
551 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceHuawei P SmartOperating SystemAndroidMy Question or IssueWhen I try to hide a song in a genre radio (the radios you get when you tap 'Play Radio' on a genre's page), I get an error message which says "Sorry, we can't improve...
Plan Premium Country UK Device Huawei P Smart Operating System Android My Question or Issue When I try to hide a song in a genre radio (the radios you get when you tap 'Play Radio' on a genr...
Spotify Legend
2121 Views
5 replies
7 likes
Spoiler (Highlight to read) I don't know how else to describe it. I just can't play songs lol. Every once in awhile I'll be listening to a song, then it just stops. The pause button is still displayed, implying the song is playing but the timeline do...
I don't know how else to describe it. I just can't play songs lol. Every once in awhile I'll be listening to a song, then it just stops. The pause button is still displayed, i...
1127 Views
0 replies
2 likes
PlanFreeCountryUSA DeviceGoogle Pixel 3 XLOperating SystemAndroid 10 My Question or IssueI was having problems with last.fm publishing a seemingly random song 100+ times a day. It turns out it was Spotify posting the first track of a playlist to the ...
Plan Free Country USA Device Google Pixel 3 XL Operating System Android 10 My Question or Issue I was having problems with last.fm publishing a seemingly random song 100...
688 Views
0 replies
0 likes
This has been a issue for years, why hasn't the storage auto switch been fixed yet? If I set it to SD card as default why does it still change back to internal and cause my phone to fill up? Come on Spotify, fix this issue PlanPremiumCountryUSADevice...
This has been a issue for years, why hasn't the storage auto switch been fixed yet? If I set it to SD card as default why does it still change back to internal and cause my phone to fill up? Come on ...
Casual Listener
601 Views
2 replies
0 likes
PlanFree/PremiumCountry HungaryDeviceXiaomi MI A1Operating SystemAndroid 8.1 My Question or Issue Dears, Starting from today Daily Mix provided to me daily (all 6 Daily mixes) aren't appropriate and selected based on just some tracks from my Favorite...
Plan Free/Premium Country Hungary Device Xiaomi MI A1 Operating System Android 8.1 My Question or Issue Dears, Starting from today Daily Mix provided to me daily (all 6 D...
Casual Listener
1841 Views
5 replies
2 likes
None of the below information is required. However, the more you provide the edoasier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10...
None of the below information is required. However, the more you provide the edoasier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Mac...
647 Views
0 replies
0 likes
If I get linked to a spotify album that is unavailable in my region, the album will show identical to that of an album that is available. However, if i add the album to my library, it will show the tracks greyed out as intended. Not sure if this is a...
If I get linked to a spotify album that is unavailable in my region, the album will show identical to that of an album that is available. However, if i add the album to my library, it will show the t...
414 Views
0 replies
0 likes
PlanPremiumCountryBrazilDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueIt has been over 1.5 year after the release of this feature, and I still don't have this feature enable. Even with a flagship phone, even with latest version of An...
Plan Premium Country Brazil Device Pixel 3 XL Operating System Android 10 My Question or Issue It has been over 1.5 year after the release of this feature, and I still don't have thi...
Spotify Star
721 Views
1 replies
4 likes
PlanPremiumCountryThailand DeviceGalaxy Note 10Operating SystemAndroid Pie My Question or Issue My Autoplay doesn't work when my playlists end. I'm sure that shuffle and replay button is off and I also turn on autoplay in setting already.
Plan Premium Country Thailand Device Galaxy Note 10 Operating System Android Pie My Question or Issue My Autoplay doesn't work when my playlists end. I'm sure that sh...
Spotify Star
510 Views
1 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy Tab SM-T280Operating SystemAndroid 5.1.1 My Question or Issue seems like maybe because my SD is encrypted (built-in Android/device function), and doesn't begin being mounted until I input my password, the...
Plan Premium Country Canada Device Samsung Galaxy Tab SM-T280 Operating System Android 5.1.1 My Question or Issue seems like maybe because my SD is en...
Visitor
9293 Views
4 replies
2 likes
DeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueDoes anyone know how to run two APKs of Spotify without the use of root? My intention behind this is to run two Spotify accounts without spending time on switching accounts by logging in an...
Device Galaxy S8 Operating System Android 9 My Question or Issue Does anyone know how to run two APKs of Spotify without the use of root? My intention behind this is to run two S...
882 Views
0 replies
0 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueI've noticed that the Spotify bar that is usually present in the notification bar when the app is running (has the pause and skip ...
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android My Question or Issue I've noticed that the Spotify bar that is usually...
Community Legend
3692 Views
1 replies
1 likes
PlanALLCountryALLDeviceALLOperating SystemALL My Question or IssueA lot of my friends have been kicked out of their family plan lately and we have some 13 year old kid running around in school bragging he can sell Spotify for 1$.I also had problems w...
Plan ALL Country ALL Device ALL Operating System ALL My Question or Issue A lot of my friends have been kicked out of their family plan lately and we have some 13 year old ki...
Newbie
4725 Views
4 replies
2 likes
PlanPremiumCountryNetherlandsDeviceoneplus 3tOperating SystemAndroid 9.0.6 My Question or IssueSince update it is less straight to access... Menu when in artist view to add modify to queue/playlist etc Now process is not optimized and requires multip...
Plan Premium Country Netherlands Device oneplus 3t Operating System Android 9.0.6 My Question or Issue Since update it is less straight to access... Menu when in arti...
Spotify Star
1107 Views
5 replies
0 likes
Hello all,I'm very sad to had to post here, but there is something happening that are already making my experience so bad that I'm considering stop subscribing spotify. Spotify connect is awesome, right?I can control my pc with my phone, send musics ...
Hello all, I'm very sad to had to post here, but there is something happening that are already making my experience so bad that I'm considering stop subscribing spotify. Spotify connect is ...
Spotify Legend
2031 Views
8 replies
2 likes
PlanPremium/FamilyCountryU.S.Device(Samsung Galaxy Tab A 7")Operating System(Android) My Question or IssueMy issue is that this feature has been acting inconsistently, for a while, now. At first, after working fine, it started making some of my playl...
Plan Premium/Family Country U.S. Device (Samsung Galaxy Tab A 7") Operating System (Android) My Question or Issue My issue is that this feature has been acting inconsistently, for a ...
Spotify Legend
872 Views
1 replies
0 likes
