Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
567 Views
1 replies
1 likes
I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made sure it was connected to mobile data even the backg...
I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made ...
Spotify Legend
444 Views
1 replies
0 likes
Within the last few days, whenever I add a song from my local files folder into a playlist and try to download it, it simply won't download! It happens on both my desktop and my laptop. And when I check the download box, then uncheck it sometimes the...
Within the last few days, whenever I add a song from my local files folder into a playlist and try to download it, it simply won't download! It happens on both my desktop and my laptop. ...
Spotify Legend
375 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(Pixel 2)Operating SystemAndroid 10 My Question or IssueFor smartphone devices, after clicking "forget this device" it still appears the next time I log in. Specifically on Amazon Echo devices linked to the same Amazon a...
Plan Free/Premium Country Device (Pixel 2) Operating System Android 10 My Question or Issue For smartphone devices, after clicking "forget this device" it still appears the ne...
366 Views
0 replies
0 likes
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a problem with subscription 199 premium one year [snip - Community Moderator edi...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Community Legend
803 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen ever im playing music with my speaker (altech lancing) as soon as i turn my off my phone...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue when ev...
Community Legend
581 Views
1 replies
0 likes
Ill be listening to spotify playing my xbox and my phone will be sleeping while spotify plays and it will stop, and exit to the home screen, so id have to hit the square and click the spotify tab, then once it loads the song that was playing would st...
Ill be listening to spotify playing my xbox and my phone will be sleeping while spotify plays and it will stop, and exit to the home screen, so id have to hit the square and click the spotify tab, th...
611 Views
0 replies
1 likes
I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't notice that it's happening, so if I leave a spot with ...
I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't not...
Spotify Legend
373 Views
1 replies
0 likes
Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I would love to listen to it whilst im not always on the phone....
Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I wou...
Community Legend
7317 Views
1 replies
0 likes
PlanFreeDeviceHuawei P20My Question or IssueHello, I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months ago. I tried logging out, restarting my device, deleting the app and reinstal...
Plan Free Device Huawei P20 My Question or Issue Hello, I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months a...
Spotify Legend
530 Views
1 replies
1 likes
Started happening in the last few weeks I haven't changed anything in that time. Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all the downloads are back as before. It's happening in the middl...
Started happening in the last few weeks I haven't changed anything in that time. Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all t...
Casual Listener
761 Views
3 replies
0 likes
PlanPremiumCountryLatviaDevice(Samsung Galaxy s10e)Operating System(Android 9)My Question or IssueHello!I just bought Samsung Galaxy s10e. I'm usually listening music with my Airpods. And when I'm with my Airpods I can't pause music on lock screen. W...
Plan Premium Country Latvia Device (Samsung Galaxy s10e) Operating System (Android 9) My Question or Issue Hello! I just bought Samsung Galaxy s10e. I'm usually listening music with my Airp...
384 Views
0 replies
0 likes
People use spotify lite on their trash phone's, where there is low storage or low ram. I have a such kind of phone.To overcome that storage problem,I have SD Card installed in the phone.But unfortunately,I can't save my downloads to SD card.I saw tha...
People use spotify lite on their trash phone's, where there is low storage or low ram. I have a such kind of phone.To overcome that storage problem,I have SD Card installed in the phone.But unfortu...
Spotify Legend
512 Views
1 replies
0 likes
After using spotify in the car via bluetooth,the phone battery is drained 50% in a few hours by the Spotify app (can be seen in battery information in the phone's setting), although the app was closed.When re-opening Spotify the BMW-warning message (...
After using spotify in the car via bluetooth, the phone battery is drained 50% in a few hours by the Spotify app (can be seen in battery information in the phone's setting), although the app was clo...
898 Views
0 replies
1 likes
I've been doing a lot of online searching for help on this topic but nothing has been effective. I'm attempting to sync the local files from I put into Windows Spotify to my Android app. I'm on the same network on both devices, signed out and back in...
I've been doing a lot of online searching for help on this topic but nothing has been effective. I'm attempting to sync the local files from I put into Windows Spotify to my Android app. I'm on the s...
322 Views
0 replies
0 likes
I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen for a few songs. As soon as the phone is touched/woke...
I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen fo...
Spotify Legend
149930 Views
4 replies
2 likes
Please add a feature to automatically switch playback to the phone device that has been connected to Android auto.
Please add a feature to automatically switch playback to the phone device that has been connected to Android auto.
383 Views
0 replies
0 likes
I have been using another phone and had no disk space so I didn't update spotify, but after I changed my phone I downloaded an updated version and I don't think the current interface is user friendly at all. We could search a song in our playlist wit...
I have been using another phone and had no disk space so I didn't update spotify, but after I changed my phone I downloaded an updated version and I don't think the current interface is user friendly...
Community Legend
471 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 8 PlusOperating SystemAndroid My Question or IssueHow can I text just a 20- 40 second clip from a song?
Plan Premium Country USA Device Samsung Galaxy 8 Plus Operating System Android My Question or Issue How can I text just a 20- 40 second clip from a song?
Spotify Legend
16224 Views
1 replies
7 likes
PlanPremiumCountryUnited StatesDeviceLG Aristo 3Operating SystemAndroid Oreo My Question or IssueI've been having this issue where Spotify doesn't let me save anymore music after having 9300 songs saved. Anyone have any idea how I can resolve this if...
Plan Premium Country United States Device LG Aristo 3 Operating System Android Oreo My Question or Issue I've been having this issue where Spotify doesn't let me save anymore mu...
Music Fan
543 Views
1 replies
0 likes
