Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 67232 Views
  • 68 replies
  • 26 likes
  • 67232 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28931 Views
  • 5 replies
  • 0 likes
  • 28931 Views
  • 5 replies
  • 0 likes

Spotify Connect does not work with Alexa

PlanPremiumCountry US DeviceGalaxy Note 10 plus and S9 PlusOperating SystemAndroid 9 My Question or IssueApp version 8.5.21.754 betaWhen you choose Echo from the Spotify Connect menu stays stuck on connecting. Tried to unlink Spotify from Alexa app a...

  • Roadie
  • Plan Premium Country US   Device Galaxy Note 10 plus and S9 Plus Operating System Android 9   My Question or Issue App version 8.5.21.754 beta When you choose Echo from the Spoti...
  • ooblix
  • Casual Listener
  • 6267 Views
  • 11 replies
  • 0 likes
  • Alexa
    Alexa Echo
    Spotify Conect
  • 6267 Views
  • 11 replies
  • 0 likes

Bluetooth issue

PlanPremiumCountryUK DeviceOnePlus 6When I connect this phone to my car's Bluetooth Spotify doesn't play through the car. The phone shows it as playing but the car doesn't display that it's playing and there is no sound coming from the car or phone. ...

  • Visitor
  •   Plan Premium Country UK  Device OnePlus 6 When I connect this phone to my car's Bluetooth Spotify doesn't play through the car. The phone shows it as playing but the car doesn't di...
  • 389 Views
  • 0 replies
  • 0 likes
  • 389 Views
  • 0 replies
  • 0 likes

Filtering Music on Android

PlanStudent PremiumCountryUSADeviceOnePlus 6T My Question or IssueSo I used to be able to go into my liked songs and, for example, type Bradio into the "find in liked songs" box and it would only play Bradio songs, whether I have it on shuffle or not...

  • Casual Listener
  •   Plan Student Premium Country USA Device OnePlus 6T   My Question or Issue So I used to be able to go into my liked songs and, for example, type Bradio into the "find in liked son...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

The New UI Sucks

I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I thought I'd try it. A couple months of this and I still hate it. The libr...

  • Regular
  • I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I thought I'd try it. A ...
  • whbale
  • Music Fan
  • 3196 Views
  • 4 replies
  • 5 likes
  • 3196 Views
  • 4 replies
  • 5 likes

Downloading Premium Music

DeviceMotorola Supra E5 My Question or IssueSo, I have looked at a few forums before, but everything I've tried leads me to dead ends. I've given the app Storage permissions, and it works up until I actually want to download songs. It gets stuck in a...

  • Visitor
  • Device Motorola Supra E5   My Question or Issue So, I have looked at a few forums before, but everything I've tried leads me to dead ends. I've given the app Storage permissions, and it work...
  • Luan
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Bad Sound Quality Jacques Loussier Trio plays Satie (on Telarc)

Hi Spotify team, The album "Jacques Loussier Trio plays Satie (on Telarc)" has a terrible "timbre" overlayed on all tracks. Would you please check encoding? The problem is on Adroid as well as when streaming to Chromecast Audio. All other music is pl...

  • Music Fan
  • Hi Spotify team,   The album "Jacques Loussier Trio plays Satie (on Telarc)" has a terrible "timbre" overlayed on all tracks.    Would you please check encoding?   The probl...
  • Joerg1959
  • Music Fan
  • 508 Views
  • 3 replies
  • 0 likes
  • 508 Views
  • 3 replies
  • 0 likes

Podcast filter

PlanPremiumCountrySwedenDeviceNokia 7 plusOperating SystemAndroid 9My Question or IssueAdd option to filter podcast on unfinished. unplayed is useless when you want to continue where you last stopped.

  • Casual Listener
  • Plan Premium Country Sweden Device Nokia 7 plus Operating System Android 9 My Question or Issue Add option to filter podcast on unfinished. unplayed is useless when you want to continue wher...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Spotify randomly plays music on its own

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid Pie/Android 10 My Question or IssueBack in May 2019 I noticed Spotify would start randomly blasting music through my phone's speaker out of nowhere. Typically this will happen anywh...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android Pie/Android 10   My Question or Issue Back in May 2019 I noticed Spotify would start randomly blasting music...
  • 1080 Views
  • 0 replies
  • 3 likes
  • Android
    autoplay
    bug android
  • 1080 Views
  • 0 replies
  • 3 likes

Check if song already in playlist

PlanPremiumCountrySingapore.DevicePixel 2XLOperating SystemAndroid 10. My Question: Is there a way to determine in the mobile version if a song is already in an existing playlist as you add it? If you try to add a song and it's already in the 'same' ...

  • Music Fan
  • Plan Premium Country Singapore. Device Pixel 2XL Operating System Android 10.    My Question:   Is there a way to determine in the mobile version if a song is already in...
  • 842 Views
  • 0 replies
  • 1 likes
  • 842 Views
  • 0 replies
  • 1 likes

Post Malone refuses to play

PlanPremiumCountryUSDevice(Moto X4, Amazon Echo, Google Home Hub, Windows 10 Browser)My Question or IssueTitle, none of Post Malone's library will play across my devices. I've tried several. If I click/tap any song in his library nothing happens. Eve...

  • Newbie
  • Plan Premium Country US Device (Moto X4, Amazon Echo, Google Home Hub, Windows 10 Browser) My Question or Issue Title, none of Post Malone's library will play across my devices.  I've tri...
  • 778 Views
  • 0 replies
  • 0 likes
  • 778 Views
  • 0 replies
  • 0 likes

Button "Filter" in my library does not work

PlanPremiumCountryGermanyDeviceXiaomi Pocophone F1Operating SystemMIUI Global 11.0.5 Stable 11.0.5.0 (PEJMIXM)Spotify Version: 8.5.2.759 My Question or Issue"Filter" button in my library above can be seen, but it can not be tapped. When I tap on it, ...

  • Regular
  • Plan Premium Country Germany Device Xiaomi Pocophone F1 Operating System MIUI Global 11.0.5 Stable 11.0.5.0 (PEJMIXM) Spotify Version: 8.5.2.759   My Question or Issue "Filter" butt...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

chopped

PlanPremiumCountry DeviceSamsung S10eOperating SystemAndroid 9My Question or IssueWhen I try to share a song on IG's stories, the font of the picture is chopped/blurry, like really low detail. Tried uploading with and without wifi, same problem.

  • Newbie
  • Plan Premium Country   Device Samsung S10e Operating System Android 9 My Question or Issue When I try to share a song on IG's stories, the font of the picture is chopped/blurry, like re...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

App will not connect without phone restart

Plan PremiumFree/PremiumCountry USA Device OnePlus 6T(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI stream over two devices - a Sony BluRay player at home and F...

  • Visitor
  • Plan Premium Free/Premium Country USA   Device OnePlus 6T (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android (iOS 10, Android Oreo, Windows 10,etc.)  ...
  • 408 Views
  • 0 replies
  • 0 likes
  • 408 Views
  • 0 replies
  • 0 likes

Spotify opening music alone

PlanPremiumCountryBrazilDeviceS10+My Question or Issue Hi! In the last couple of weeks, spotify started showing musics playing by youself. When i not using the app, some random music appears to be playing on spotify web. I'm already changed the passw...

  • Visitor
  •   Plan Premium Country Brazil Device S10+ My Question or Issue   Hi! In the last couple of weeks, spotify started showing musics playing by youself. When i not using the app, some ...
  • Emilia_8
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

How do I disable "download liked albums"?

PlanPremiumCountryNorwayDeviceHonor 6Operating SystemAndroid 6 (Marshmallow) My Question or IssueI noticed recently that spotify now automatically downloads any liked albums, which is really annoying, because there's no option to turn this off. If I ...

  • Casual Listener
  • Plan Premium Country Norway Device Honor 6 Operating System Android 6 (Marshmallow)   My Question or Issue I noticed recently that spotify now automatically downloads any liked albums,...
  • Twinrehz
  • Casual Listener
  • 827 Views
  • 1 replies
  • 0 likes
  • 827 Views
  • 1 replies
  • 0 likes

[MOBILE][BUG] Followed artists not loading

PlanPremiumCountryUS DeviceLG G7 ThinQOperating SystemAndroid Pie My Question or IssueThe issue is that followed artists don't load in the artists screen, depeding on connection. What I see is one of three things, based on my context:1 - (on Wifi, bu...

  • Regular
  • Plan Premium Country US   Device LG G7 ThinQ Operating System Android Pie   My Question or Issue The issue is that followed artists don't load in the artists screen, depeding on ...
  • Stringyman
  • Casual Listener
  • 725 Views
  • 4 replies
  • 3 likes
  • 725 Views
  • 4 replies
  • 3 likes

Solved!! App on google playstore corrupted my SD card

I downloaded the Spotify app from the Google Playstore on my Xperia Phone,As i do so, my Sandisk SD card became corrupt and had to be wiped to fix this, will this happen again in the future? i lost alot of photos and app data so this has been extemel...

  • Casual Listener
  • I downloaded the Spotify app from the Google Playstore on my Xperia Phone, As i do so, my Sandisk SD card became corrupt and had to be wiped to fix this, will this happen again in the future? i lost...
  • ReinardHarmse
  • Casual Listener
  • 1764 Views
  • 6 replies
  • 0 likes
  • 1764 Views
  • 6 replies
  • 0 likes

Spotify songs pause when i open a pin in the pinterest app. I am on an android when this happens.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 3343 Views
  • 0 replies
  • 3 likes
  • Spotify and pinterest malfunction
  • 3343 Views
  • 0 replies
  • 3 likes

Solved!! Spotify connect downloads songs at startup

PlanPremiumCountryGermanyDeviceHuawei P smartOperating SystemAndroid 9 My Question or IssueHi everyone. Every time I turn on Spotify connect on my phone, it downloads 50 songs. Why is this possible? I have activated "Very good quality". Can that spil...

  • Visitor
  •   Plan Premium Country Germany Device Huawei P smart Operating System Android 9   My Question or Issue Hi everyone. Every time I turn on Spotify connect on my phone, it downloads...
  • dinomight
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Randomly downloads albums and playlists

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid Oreo I don't use the "download" feature but Spotify is forcing it on me.When I launch the app, a random album or playlist I recently played will attempt to be downloaded. It only occurs when...

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 6 Operating System Android Oreo   I don't use the "download" feature but Spotify is forcing it on me. When I launch the app, a random album or p...
  • Testiedegekste
  • Visitor
  • 1030 Views
  • 3 replies
  • 1 likes
  • 1030 Views
  • 3 replies
  • 1 likes