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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Google Assistant: Bug when Spotify App is in background

PlanPremiumCountryGermanyDeviceGoogle Pixel 3, LG G6, Samsung Galaxy S7Operating SystemAndroid 8, Android 9 and Android 10 My Question or IssueThere's a bug using Spotify via Google Assistant on Android smartphones.If you have restarted your Android ...

  • Visitor
  • Plan Premium Country Germany Device Google Pixel 3, LG G6, Samsung Galaxy S7 Operating System Android 8, Android 9 and Android 10   My Question or Issue There's a bug using Spotify via...
  • 1024 Views
  • 0 replies
  • 2 likes
  • 1024 Views
  • 0 replies
  • 2 likes

Superuser Contribution Can't view now playing queue

PlanPremiumCountryIndiaDevice(Pixel 3)Operating System(Android) My Question or IssueI purchased Spotify's premium subscrpition but still I can't view the now playing queue on my phone. I can view it on my computer and iPhone but not on android.What t...

  • Casual Listener
  • Plan Premium Country India Device (Pixel 3) Operating System (Android)   My Question or Issue I purchased Spotify's premium subscrpition but still I can't view the now playing queue on...
  • Guido
  • Spotify Legend
  • 468 Views
  • 5 replies
  • 0 likes
  • 468 Views
  • 5 replies
  • 0 likes

Where's the artist radio feature?

I'm on a free account on an Android if that makes a difference. The only thing I use Spotify for is the artist radio. I like being able to plug in an artist I like and have it randomly play songs from other similar artists. I can't find this feature ...

  • Newbie
  • I'm on a free account on an Android if that makes a difference. The only thing I use Spotify for is the artist radio. I like being able to plug in an artist I like and have it randomly play songs fro...
  • banning
  • Newbie
  • 1483 Views
  • 2 replies
  • 1 likes
  • 1483 Views
  • 2 replies
  • 1 likes

Solved!! Android pauses spotify upon bluetooth connection

PlanPremiumDeviceSamsung S10+Operating SystemAndroid 9, One UI version 1.1My Question or Issue Hey guys,I just moved from iPhone to Android (Samsung S10+) and whenever I connect to my bluetooth speaker the Spotify music pauses and I'd have to click p...

  • Casual Listener
  • Plan Premium Device Samsung S10+ Operating System Android 9, One UI version 1.1 My Question or Issue   Hey guys, I just moved from iPhone to Android (Samsung S10+) and whenever I connec...
  • walidch
  • Casual Listener
  • 2090 Views
  • 2 replies
  • 0 likes
  • 2090 Views
  • 2 replies
  • 0 likes

Play a song (that I want)

Hello! I have one simple question, but first I'll introduce the issue (which made me a Spotify non user).Every single time that someone sends me one song/album, i'm unable to hear it. Or else it doesn't even start, being stuck in the last playlist (e...

  • Casual Listener
  • Hello! I have one simple question, but first I'll introduce the issue (which made me a Spotify non user). Every single time that someone sends me one song/album, i'm unable to hear it. Or else it do...
  • Emilia_8
  • Community Legend
  • 1323 Views
  • 3 replies
  • 0 likes
  • 1323 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music Pauses when Phone Sleeps and Randomly

PlanPremiumCountrySingaporeDeviceSamsung Galaxy Note 9Operating SystemAndroid 9My Question or IssueMusic keeps pausing when phone sleeps. After playing, it randomly pauses as well. Please help!

  • Visitor
  • Plan Premium Country Singapore Device Samsung Galaxy Note 9 Operating System Android 9 My Question or Issue Music keeps pausing when phone sleeps. After playing, it randomly pauses as well. ...
  • Petya
  • Community Legend
  • 1764 Views
  • 3 replies
  • 4 likes
  • music keeps pausing
    Note 9
    random pausing
  • 1764 Views
  • 3 replies
  • 4 likes

Superuser Contribution LG G8 reboots on Spotify Start

I can't identify point of change, but suddenly Spotify, and only Spotify, causes my LG G8 running Pie to hard crash and reboot. 100% of the attempts to use Spotify, usually within 10 seconds of app login. Phone OS and LG components up to date. Done c...

  • Casual Listener
  • I can't identify point of change, but suddenly Spotify, and only Spotify, causes my LG G8 running Pie to hard crash and reboot. 100% of the attempts to use Spotify, usually within 10 seconds of app l...
  • Petya
  • Community Legend
  • 995 Views
  • 1 replies
  • 0 likes
  • 995 Views
  • 1 replies
  • 0 likes

Superuser Contribution App will start and then close immediately

PlanPremiumCountryUSADeviceGoogle Pixel 3XLOperating SystemAndroid 10 (Spotify version 8.5.25.894 My Question or IssueApp will not open. The Spotify logo appears and the app closes.So far I've tried:- Restart device- Force stop app- Clean storage and...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 3XL Operating System Android 10 (Spotify version 8.5.25.894   My Question or Issue App will not open. The Spotify logo appears and the app ...
  • Petya
  • Community Legend
  • 871 Views
  • 1 replies
  • 0 likes
  • 871 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to delete playlists or do anything: telling me I'm not online

Currently I'm not able to delete any playlist or do any other context menu ecation also via Android, I can stream song, but if I try to delete a playlist, it is telling me, I'm not online. Funny, because I stream songs and surf. Two of three tries al...

  • Roadie
  • Currently I'm not able to delete any playlist or do any other context menu ecation also via Android, I can stream song, but if I try to delete a playlist, it is telling me, I'm not online. Funny, bec...
  • sigmatix
  • Newbie
  • 1312 Views
  • 3 replies
  • 0 likes
  • 1312 Views
  • 3 replies
  • 0 likes

Re: Spotify and Galaxy S10 don't work together

Yes, I'm sure it's not Spotify, per se. It's almost certainly Samsung doing stupid Samsung**bleep** This seems like a issue for samsung

  • Casual Listener
  • Yes, I'm sure it's not Spotify, per se. It's almost certainly Samsung doing stupid Samsung**bleep**   This seems like a issue for samsung
  • Petya
  • Community Legend
  • 788 Views
  • 1 replies
  • 0 likes
  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops after a few minutes

Everytime I start playing music and lay my phone beside it stops after a few minutes. When I push the volume button it starts playing again but stops again. Same thing when I turn the screen off.PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operati...

  • Newbie
  • Everytime I start playing music and lay my phone beside it stops after a few minutes. When I push the volume button it starts playing again but stops again. Same thing when I turn the screen off. Pl...
  • Petya
  • Community Legend
  • 881 Views
  • 1 replies
  • 0 likes
  • 881 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify extreme slowness

PlanPremiumCountrySpainDeviceHuawei P20 liteOperating SystemAndroid 8.1 - EMUI My Question or IssueI don't know why the **bleep** my Huawei's Spotify goes EXTREMELY SLOWI tried to erase the cache, reinstalling the app, formatting all device and there...

  • Newbie
  • Plan Premium Country Spain Device Huawei P20 lite Operating System Android 8.1 - EMUI   My Question or Issue I don't know why the **bleep** my Huawei's Spotify goes EXTREMELY SLOW I t...
  • Petya
  • Community Legend
  • 1059 Views
  • 1 replies
  • 2 likes
  • 1059 Views
  • 1 replies
  • 2 likes

Superuser Contribution Application closing constantly on LG phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe app is not working please help

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The app...
  • Petya
  • Community Legend
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Şarkılarda donmalar (premium, mobile)

PlanPremiumCountryTurkeyDevice(Samsung Galaxy S7 Edge)Operating System(Android 8.0.0) SORUNEski telefonum (Samsung Note 4) oluşan hatadan sonra telefonumu değiştirdim ve hatanın aynısı devam etmekteydi, hata son zamanlarda şarkıların bir anlığına dur...

  • Newbie
  •   Plan Premium Country Turkey Device (Samsung Galaxy S7 Edge) Operating System (Android 8.0.0)   SORUN Eski telefonum (Samsung Note 4) oluşan hatadan sonra telefonumu değiştirdim...
  • Daisy
  • Spotify Legend
  • 830 Views
  • 1 replies
  • 0 likes
  • 830 Views
  • 1 replies
  • 0 likes

Fixing "Shuffle"

I know it is a community forum, I'm just hoping a dev or an employee of Spotify will see this.Anyway, here's my question :Are you going to fix the """smart""" shuffle ?I know I'm the first nor will I be the last to complain about this, but I can't sh...

  • Casual Listener
  • I know it is a community forum, I'm just hoping a dev or an employee of Spotify will see this. Anyway, here's my question : Are you going to fix the """smart""" shuffle ? I know I'm the first nor ...
  • 625 Views
  • 0 replies
  • 1 likes
  • shuffle
  • 625 Views
  • 0 replies
  • 1 likes

Superuser Contribution Die App stürzt oft ab

Ich hab gerade viele Posts gelesen, in denen die App gerne mal zufällig abstürzt. Ich weiß mittlerweile was das verursacht, und zwar wenn ich auf die untere leiste klicke um zum fenster zu kommen, welches lied gespielt wird. Dann hängt sich spotify a...

  • Visitor
  • Ich hab gerade viele Posts gelesen, in denen die App gerne mal zufällig abstürzt. Ich weiß mittlerweile was das verursacht, und zwar wenn ich auf die untere leiste klicke um zum fenster zu kommen, we...
  • Daisy
  • Spotify Legend
  • 894 Views
  • 1 replies
  • 0 likes
  • 894 Views
  • 1 replies
  • 0 likes

Superuser Contribution Online music does not start or stop playing after few seconds

PlanPremiumCountryFrance DeviceOne plus oneOperating SystemAndroid 9 My Question or IssueHi, randomly online musics are not playing the player is in lecture mode but timer doesn't move and no music (like there is no more internet and it's waiting to ...

  • Newbie
  • Plan Premium Country France   Device One plus one Operating System Android 9   My Question or Issue Hi, randomly online musics are not playing the player is in lecture mode but t...
  • Petya
  • Community Legend
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music cutting out during a call.

PlanPremiumCountryUKDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhen using the Spotify App I am experiencing issues with the music cutting out during a phone call. I have my music playing the background when on a phone call....

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue When using the Spotify App I am experiencing issues with the music cutting out durin...
  • Petya
  • Community Legend
  • 2603 Views
  • 1 replies
  • 0 likes
  • 2603 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me save to my SD card

I've followed the spotify storage instructions to save music to my SD card, but I don't have the option on my settings that spotify suggest I use...Tap Other, then Storage.'Other' appears as a heading with only the logout option underneath.My phone m...

  • Newbie
  • I've followed the spotify storage instructions to save music to my SD card, but I don't have the option on my settings that spotify suggest I use... Tap Other, then Storage. 'Other'...
  • Petya
  • Community Legend
  • 748 Views
  • 1 replies
  • 1 likes
  • 748 Views
  • 1 replies
  • 1 likes

Superuser Contribution My Samsung 7 on a premium trial account downloads files to the device storage only

PlanPremiumCountryUK Operating SystemAndroid 8.0.0 My Question or Issue My Samsung Galaxy S7 on a premium trial account downloads files to the devicestorage onlyThe SDoption seems to be greyed out and doesn't respond to clicking but is registering th...

  • Newbie
  • Plan Premium Country UK    Operating System Android 8.0.0   My Question or Issue  My Samsung Galaxy S7 on a premium trial account downloads files to the device storage o...
  • Petya
  • Community Legend
  • 745 Views
  • 1 replies
  • 0 likes
  • galaxy s7
    S7
    Storage on sd card
    Trial
  • 745 Views
  • 1 replies
  • 0 likes