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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7423 Views

0 replies

7 likes

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Album View in Android Auto leads to spinning green circle

When I try to Browse via Album View in Android Auto I get a spinning green Circle. Plan PremiumGermanyDeviceHuawei Mate 10 proOperating SystemAndroid 9 (9.1.0.306)Android Auto 4.6.593334Spotify 8.5.23.686 This Problem is now over 1 year on my Phone.T...

Visitor

When I try to Browse via Album View in Android Auto I get a spinning green Circle.   Plan Premium Germany Device Huawei Mate 10 pro Operating System Android 9 (9.1.0.306) Android Au...

472 Views

0 replies

0 likes

album
android auto
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Superuser Contribution Xiaomi, android one

PlanPremiumCountryCzech RepublicDeviceXiaomi Mi A3 LTEOperating SystemAndroid One My Question or IssueHi, I have bought myself a new phone (I used to have an also Xiaomi but it was Xiaomi Mi Max and different OS) and when I installed Spotify suddenly...

Casual Listener

  Plan Premium Country Czech Republic Device Xiaomi Mi A3 LTE Operating System Android One   My Question or Issue Hi, I have bought myself a new phone (I used to have an also Xia...

vans-ire

Visitor

2930 Views

5 replies

0 likes

Download bug
Download error
Download mode doesn't work
Download Playlists
Xiaomi
  • 2930 Views
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Superuser Contribution Spotify app stuck when clicking on the 3 white dots

PlanPremiumCountryCzech RepublicDeviceDoogee S40Operating SystemAndroid 9.0 My Question or IssueHello, everytime when I try to click on the 3 white dots, either the song ones or the playlist ones my Spotify App gets stuck. I tried a clean install, re...

Visitor

Plan Premium Country Czech Republic Device Doogee S40 Operating System Android 9.0   My Question or Issue Hello, everytime when I try to click on the 3 white dots, either the song ones...

Blabberm

Visitor

2978 Views

3 replies

1 likes

  • 2978 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify se met en pause

Bonjour, J'ai un soucis, mon Spotify se met en pause tout seul 10 sec environ après que l'écran se soit mis en veille. J'écoute en bluetooth sur les "air pods" de samsung (je ne me souviens plus le nom) ou sur mon Beats Studio 3 ou bien en filaire av...

Casual Listener

Bonjour,   J'ai un soucis, mon Spotify se met en pause tout seul 10 sec environ après que l'écran se soit mis en veille. J'écoute en bluetooth sur les "air pods" de samsung (je ne me souviens ...

Katerina

Spotify Legend

8041 Views

7 replies

3 likes

  • 8041 Views
  • 7 replies
  • 3 likes

Superuser Contribution Android Auto Not playing playlist in the defined order.

PlanPremium CountryAustralia DeviceSamsung Galaxy S8 Car2017 Subaru Impreza Operating SystemWindows 10 My Question or IssueThis is a problem I have had for a long time and it is constantly irritating me. Its not too major but its still worth making a...

Visitor

Plan Premium   Country Australia   Device Samsung Galaxy S8   Car 2017 Subaru Impreza   Operating System Windows 10   My Question or Issue This is a problem...

Peter

Spotify Legend

970 Views

1 replies

0 likes

android auto
playlist order
Samsung GS8
wrong playlist order
  • 970 Views
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Superuser Contribution My Library is an absolute mess now

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy / Acer LaptopOperating SystemAndroid / Windows 10 My IssueEver since this god-awful update my library has been in shambles. -Should have just made it so I am automatically following the artist I alr...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy / Acer Laptop Operating System Android / Windows 10   My Issue Ever since this god-awful update my library has been in shambles...

Petya

Community Legend

577 Views

1 replies

2 likes

  • 577 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution I have an SD card but I cannot open other to save my downloaded music there.

PlanPremiumCountryUSDevicePablano. VLE5Operating SystemAndroid 8.1.0 My Question or IssueI have an SD card but I cannot open other to save my downloaded music there.

Casual Listener

Plan Premium Country US Device Pablano. VLE5 Operating System Android 8.1.0   My Question or Issue I have an SD card but I cannot open other to save my downloaded music there.

Peter

Spotify Legend

684 Views

3 replies

0 likes

  • 684 Views
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Superuser Contribution Bass dial missing on S10+

Plan: premiumCountry: UK Device: Samsung S10+Operating System: I've just upgraded my phone from a S8 to S10+. Then I noticed that the sound of my Spotify songs were different. When I checked the equaliser, I noticed that the bass/treble and instrumen...

Casual Listener

Plan: premium Country: UK   Device: Samsung S10+ Operating System:   I've just upgraded my phone from a S8 to S10+. Then I noticed that the sound of my Spotify songs were different. W...

Peter

Spotify Legend

1732 Views

3 replies

0 likes

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Superuser Contribution Spotify stopping all the time having to listen on airplane mode

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

587 Views

1 replies

1 likes

  • 587 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify won't play without wifii

I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made sure it was connected to mobile data even the backg...

Visitor

I am a Premium user on android Samsung J3 in Ireland. Everyrhing was fine up to couple of days ago. App stopped connecting when I was using normal mobile data. And yes I reinstalled the app and made ...

Daisy

Spotify Legend

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs won't download from my local files folder.

Within the last few days, whenever I add a song from my local files folder into a playlist and try to download it, it simply won't download! It happens on both my desktop and my laptop. And when I check the download box, then uncheck it sometimes the...

Visitor

Within the last few days, whenever I add a song from my local files folder into a playlist and try to download it, it simply won't download!   It happens on both my desktop and my laptop.&nbsp...

Peter

Spotify Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
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For smartphone devices, after clicking "forget this device" it still appears the next time I log in

PlanFree/PremiumCountry Device(Pixel 2)Operating SystemAndroid 10 My Question or IssueFor smartphone devices, after clicking "forget this device" it still appears the next time I log in. Specifically on Amazon Echo devices linked to the same Amazon a...

Newbie

Plan Free/Premium Country   Device (Pixel 2) Operating System Android 10   My Question or Issue For smartphone devices, after clicking "forget this device" it still appears the ne...

373 Views

0 replies

0 likes

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Tengo un problema premium 199 por un año

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a problem with subscription 199 premium one year [snip - Community Moderator edi...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...

Brunelicia

Community Legend

816 Views

1 replies

0 likes

Premium 199 por un año
  • 816 Views
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Superuser Contribution music cuts out

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen ever im playing music with my speaker (altech lancing) as soon as i turn my off my phone...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue when ev...

Petya

Community Legend

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
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Spotify acting up

Ill be listening to spotify playing my xbox and my phone will be sleeping while spotify plays and it will stop, and exit to the home screen, so id have to hit the square and click the spotify tab, then once it loads the song that was playing would st...

Visitor

Ill be listening to spotify playing my xbox and my phone will be sleeping while spotify plays and it will stop, and exit to the home screen, so id have to hit the square and click the spotify tab, th...

629 Views

0 replies

1 likes

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Superuser Contribution Playlists constantly redownloading

I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't notice that it's happening, so if I leave a spot with ...

Visitor

I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't not...

Peter

Spotify Legend

409 Views

1 replies

0 likes

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Superuser Contribution My music stops every time, my phone turns off

Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I would love to listen to it whilst im not always on the phone....

Visitor

Dear Spotify-Community,  I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I wou...

Petya

Community Legend

7345 Views

1 replies

0 likes

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Superuser Contribution Mixtapes won't refresh

PlanFreeDeviceHuawei P20My Question or IssueHello, I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months ago. I tried logging out, restarting my device, deleting the app and reinstal...

Visitor

  Plan Free Device Huawei P20 My Question or Issue Hello,  I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months a...

Peter

Spotify Legend

568 Views

1 replies

1 likes

mixtape
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Superuser Contribution Downloaded tracks keep changing to waiting to download.

Started happening in the last few weeks I haven't changed anything in that time. Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all the downloads are back as before. It's happening in the middl...

Casual Listener

Started happening in the last few weeks I haven't changed anything in that time.   Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all t...

dan1979

Casual Listener

772 Views

3 replies

0 likes

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Using play button on lock screen with Airpods

PlanPremiumCountryLatviaDevice(Samsung Galaxy s10e)Operating System(Android 9)My Question or IssueHello!I just bought Samsung Galaxy s10e. I'm usually listening music with my Airpods. And when I'm with my Airpods I can't pause music on lock screen. W...

Newbie

Plan Premium Country Latvia Device (Samsung Galaxy s10e) Operating System (Android 9) My Question or Issue Hello! I just bought Samsung Galaxy s10e. I'm usually listening music with my Airp...

395 Views

0 replies

0 likes

  • 395 Views
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