Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't notice that it's happening, so if I leave a spot with ...
I have five playlists downloaded to my phone that I know haven't been updated with new music. However, everytime I open the app on WiFi, they automatically end up redownloading. Sometimes I don't not...
Spotify Legend
384 Views
1 replies
0 likes
Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I would love to listen to it whilst im not always on the phone....
Dear Spotify-Community, I have this problem that my music stops playing almost every time I turn my phone off. As soon as I start it again it's going on. I mean I paid for some music and I wou...
Community Legend
7329 Views
1 replies
0 likes
PlanFreeDeviceHuawei P20My Question or IssueHello, I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months ago. I tried logging out, restarting my device, deleting the app and reinstal...
Plan Free Device Huawei P20 My Question or Issue Hello, I've got 6 mixtapes in total. I like listening to them as I get to know new songs. However they stopped refreshing months a...
Spotify Legend
546 Views
1 replies
1 likes
Started happening in the last few weeks I haven't changed anything in that time. Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all the downloads are back as before. It's happening in the middl...
Started happening in the last few weeks I haven't changed anything in that time. Again and again my downloads change to waiting to download and are stuck on that. I reboot my phone and all t...
Casual Listener
763 Views
3 replies
0 likes
PlanPremiumCountryLatviaDevice(Samsung Galaxy s10e)Operating System(Android 9)My Question or IssueHello!I just bought Samsung Galaxy s10e. I'm usually listening music with my Airpods. And when I'm with my Airpods I can't pause music on lock screen. W...
Plan Premium Country Latvia Device (Samsung Galaxy s10e) Operating System (Android 9) My Question or Issue Hello! I just bought Samsung Galaxy s10e. I'm usually listening music with my Airp...
388 Views
0 replies
0 likes
People use spotify lite on their trash phone's, where there is low storage or low ram. I have a such kind of phone.To overcome that storage problem,I have SD Card installed in the phone.But unfortunately,I can't save my downloads to SD card.I saw tha...
People use spotify lite on their trash phone's, where there is low storage or low ram. I have a such kind of phone.To overcome that storage problem,I have SD Card installed in the phone.But unfortu...
Spotify Legend
517 Views
1 replies
0 likes
After using spotify in the car via bluetooth,the phone battery is drained 50% in a few hours by the Spotify app (can be seen in battery information in the phone's setting), although the app was closed.When re-opening Spotify the BMW-warning message (...
After using spotify in the car via bluetooth, the phone battery is drained 50% in a few hours by the Spotify app (can be seen in battery information in the phone's setting), although the app was clo...
908 Views
0 replies
1 likes
I've been doing a lot of online searching for help on this topic but nothing has been effective. I'm attempting to sync the local files from I put into Windows Spotify to my Android app. I'm on the same network on both devices, signed out and back in...
I've been doing a lot of online searching for help on this topic but nothing has been effective. I'm attempting to sync the local files from I put into Windows Spotify to my Android app. I'm on the s...
332 Views
0 replies
0 likes
I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen for a few songs. As soon as the phone is touched/woke...
I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen fo...
Spotify Legend
149981 Views
4 replies
2 likes
Please add a feature to automatically switch playback to the phone device that has been connected to Android auto.
Please add a feature to automatically switch playback to the phone device that has been connected to Android auto.
392 Views
0 replies
0 likes
I have been using another phone and had no disk space so I didn't update spotify, but after I changed my phone I downloaded an updated version and I don't think the current interface is user friendly at all. We could search a song in our playlist wit...
I have been using another phone and had no disk space so I didn't update spotify, but after I changed my phone I downloaded an updated version and I don't think the current interface is user friendly...
Community Legend
472 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 8 PlusOperating SystemAndroid My Question or IssueHow can I text just a 20- 40 second clip from a song?
Plan Premium Country USA Device Samsung Galaxy 8 Plus Operating System Android My Question or Issue How can I text just a 20- 40 second clip from a song?
Spotify Legend
16332 Views
1 replies
7 likes
PlanPremiumCountryUnited StatesDeviceLG Aristo 3Operating SystemAndroid Oreo My Question or IssueI've been having this issue where Spotify doesn't let me save anymore music after having 9300 songs saved. Anyone have any idea how I can resolve this if...
Plan Premium Country United States Device LG Aristo 3 Operating System Android Oreo My Question or Issue I've been having this issue where Spotify doesn't let me save anymore mu...
Music Fan
552 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy Note 10 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe rewind-button is greyed out on my phone when the screen is locked. I can only pause/play and forward. I've tried ...
Plan Premium Country Norway Device Samsung Galaxy Note 10 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The rewind-button is greyed out on m...
353 Views
0 replies
0 likes
PlanPremiumCountryFrancesca DeviceHonor 6Operating SystemAndroid 6.0Spotify 8.5.23.686 and previous My Question or IssueThe play/pause button on lock screen is not working. It sends two events :The music pauses, then immediately restarts.
Plan Premium Country Francesca Device Honor 6 Operating System Android 6.0 Spotify 8.5.23.686 and previous My Question or Issue The play/pause button on lock screen&nb...
Spotify Legend
752 Views
1 replies
0 likes
PlanFree/PremiumCountry : FRANCE DeviceSONY XPERIA TIPOOperating SystemANDROID My Question or IssueHi,I'm looking for help : I cannot find the Spotify App on my Google Play Store on my SONY XPERIA TIPO. If there's in indeed no Spotify App for my phon...
Plan Free/Premium Country : FRANCE Device SONY XPERIA TIPO Operating System ANDROID My Question or Issue Hi, I'm looking for help : I cannot find the Spotify App on my Goog...
Casual Listener
1186 Views
2 replies
0 likes
So i changed my fb email like 3 months ago but spotify related emails are still being sent to the old one and on the profile i still see my old one.Thanks for any help
So i changed my fb email like 3 months ago but spotify related emails are still being sent to the old one and on the profile i still see my old one. Thanks for any help
Spotify Legend
398 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceMI Redmi 5Operating SystemAndroid Oreo My Question or IssueMy discover weekly and release radar playlists are not appearing on home/made for you/discover tab. I can follow these playlists but it doesn't appears on respect...
Plan Premium Country India Device MI Redmi 5 Operating System Android Oreo My Question or Issue My discover weekly and release radar playlists are not appearing on home/made for you/...
546 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceAndroid LG K7Operating SystemAndroid Lollipop My Question or IssueI was just looking to fix a small bug and one solution said to reinstall the app, so I did just that. I was only able to log in to the app again, n...
Plan Premium Country United States Device Android LG K7 Operating System Android Lollipop My Question or Issue I was just looking to fix a small bug and one solution said to reinstal...
Moderator
11846 Views
8 replies
0 likes
PlanPremiumCountryUSADevicePixel 2 XLOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI camp often, and save a lot of new music offline so I can listen to it and add songs to my playlists and likes. Recently when I have don...
Plan Premium Country USA Device Pixel 2 XL Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I camp often, and save a lot of new music offline so I c...
Community Legend
495 Views
1 replies
0 likes
