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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846949 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846949 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16145 Views
  • 3 replies
  • 0 likes
  • 16145 Views
  • 3 replies
  • 0 likes

Music stops on lockscreen

PlanFreeCountryGreeceDeviceSamsung Galaxy S9Operating SystemAndroid One UI My Question or IssueWhen I close the phone the music stops playing and if I open and close the phone again it plays for a little while then stops again. But when the screen is...

  • Casual Listener
  • Plan Free Country Greece Device Samsung Galaxy S9 Operating System Android One UI   My Question or Issue When I close the phone the music stops playing and if I open and close the phon...
  • Billy-J
  • Spotify Star
  • 294 Views
  • 5 replies
  • 0 likes
  • 294 Views
  • 5 replies
  • 0 likes

Solved!! Album cover

When I listen to my playlist, the application doesn't show the album cover of the tracks on my android phone. Even the album cover doesn't appear as a lock screen when the screen is turned on. I have no idea what should I set up in settings to see th...

  • Casual Listener
  • When I listen to my playlist, the application doesn't show the album cover of the tracks on my android phone. Even the album cover doesn't appear as a lock screen when the screen is turned on. I have...
  • Hunpara
  • Casual Listener
  • 2570 Views
  • 4 replies
  • 0 likes
  • 2570 Views
  • 4 replies
  • 0 likes

Ads in Front of Player Controls on Home Screen

I am experiencing a problem while attempting to exit the play screen on Podcasts. When I click the drop-down button on the top left, an ad pops up within the app. I click dismiss but it goes back to the same individual episode screen. If I click the ...

  • Newbie
  • I am experiencing a problem while attempting to exit the play screen on Podcasts. When I click the drop-down button on the top left, an ad pops up within the app. I click dismiss but it goes back to ...
  • Nico
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • ads
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Startup icon is very strange HELP

PlanPremiumCountrySwedenDeviceHonor 9This comes up when i open Spotify on my Phone which i really dislike it just began doing it please help i tried to uninstall didnt work either.

  • Newbie
  •   Plan Premium Country Sweden Device Honor 9 This comes up when i open Spotify on my Phone which i really dislike it just began doing it please help i tried to uninstall didnt work either.
  • Katerina
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Si è verificato un errore

PlanPremium for FamilyCountryItaliaDeviceSamsung S7Operating SystemAndroid Oreo My Question or IssueSuccede spesso che capiti l'errore che si vede nell'immagine allegata, quando tento di fare una ricerca oppure l'ascolto di album già ascoltati, Qualc...

  • Newbie
  • Plan Premium for Family Country Italia Device Samsung S7 Operating System Android Oreo   My Question or Issue Succede spesso che capiti l'errore che si vede nell'immagine allegata...
  • Jemi
  • Spotify Legend
  • 8351 Views
  • 1 replies
  • 0 likes
  • 8351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sometimes doesnt share on insta stories

PlanPremiumCountryChile Operating SystemANDROID 9 My Question or IssueSpotify doesn't show the option of share as instagram story, but in the past it did. Sometimes, reseting the app fixes it for a while. Both apps are updated and with no other probl...

  • Newbie
  •   Plan Premium Country Chile   Operating System ANDROID 9   My Question or Issue Spotify doesn't show the option of share as instagram story, but in the past it did. Sometime...
  • Jemi
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cover issue

PlanPremiumCountryHungaryDevice Samsung Galaxy S 7 EdgeOperating SystemAndroid Oreo My Question or IssueMy album and playlist cover doesn't show upIt is really irritating.

  • Newbie
  • Plan Premium Country Hungary Device  Samsung Galaxy S 7 Edge Operating System Android Oreo   My Question or Issue My album and playlist cover doesn't show up It is really ir...
  • Jemi
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I get back the old UI ?

PlanPremiumCountryBelgiumDeviceOnePlus 5Operating SystemAndroid somethingMy Question or IssueIs there a way to get back the old spotify/UI ? i'm ready to try by any mean. Thanks for the help

  • Casual Listener
  • Plan Premium Country Belgium Device OnePlus 5 Operating System Android something My Question or Issue Is there a way to get back the old spotify/UI ?  i'm ready to try by any mean. &nb...
  • Jemi
  • Spotify Legend
  • 5007 Views
  • 1 replies
  • 10 likes
  • 5007 Views
  • 1 replies
  • 10 likes

Solved!! New Overlay

Since this day i got a new, weird overlay when i'm playing a perticular song. I dont like it and i would a appreciate it if it could be undone. But i didnt receive any updatesPlanPremiumCountryGermanyDeviceHuawei P20liteOperating SystemAndroid 8.0.0E...

Screenshot_20190403-111814.jpg
  • Newbie
  • Since this day i got a new, weird overlay when i'm playing a perticular song. I dont like it and i would a appreciate it if it could be undone. But i didnt receive any updates Plan Premium Country...
  • Mantisentil
  • Community Legend
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast Built in Skips all songs

PlanPremiumCountryNetherlandDeviceGalaxy S8, Xiaomi Mi Box S, Nubia Z17S MiniOperating System(Android Pie, Andoid TV My Question or IssueXiaomi Mi Box S supports Chromecast built in. Every time when I want to cast music from any mobile device (also t...

  • Casual Listener
  • Plan Premium Country Netherland Device Galaxy S8, Xiaomi Mi Box S, Nubia Z17S Mini Operating System (Android Pie, Andoid TV 😎   My Question or Issue Xiaomi Mi Box S supports Ch...
  • Katerina
  • Spotify Legend
  • 690 Views
  • 3 replies
  • 0 likes
  • Chromecast Android
    MiBox s
    Skiping tracks
  • 690 Views
  • 3 replies
  • 0 likes

Superuser Contribution App randomly removes songs from permanently saved

PlanPremiumCountryPhilippines Device(Xiaomi Redmi Note 5 Pro)Operating System(Android Oreo, MIUI 9.5) My Question or IssueSometimes Spotify Android app randomly removes songs from "Songs". I haven't created any additional playlists. The songs aren't ...

  • Casual Listener
  • Plan Premium Country Philippines     Device (Xiaomi Redmi Note 5 Pro) Operating System (Android Oreo, MIUI 9.5)   My Question or Issue Sometimes Spotify Android app randoml...
  • Katerina
  • Spotify Legend
  • 186 Views
  • 3 replies
  • 0 likes
  • 186 Views
  • 3 replies
  • 0 likes

extreme background mobile data usage

PlanPremiumCountryGermanyDeviceNokia 8Operating SystemAndroid 9 My Question or Issue Is it only me, or does Spotify use extreme background data?in 1,5 days it already has 7,9MB background data usage. Pretty sure it's because it synchronizes itself al...

  • Roadie
  • Plan Premium Country Germany Device Nokia 8 Operating System Android 9   My Question or Issue   Is it only me, or does Spotify use extreme background data? in 1,5 days it alread...
  • groove2spotify
  • Roadie
  • 430 Views
  • 2 replies
  • 0 likes
  • background
    mobile data
  • 430 Views
  • 2 replies
  • 0 likes

Only 150 Playlist songs played before Queue resets

So I have been experimenting with just playing the playlist sorted to get a least some alphabetical randomness. I have played nothing else but this playlist just to be consistent. As you can see below (see comments at the foot of each picture) this "...

Playlist.png Queue.png
  • Casual Listener
  • So I have been experimenting with just playing the playlist sorted to get a least some alphabetical randomness.  I have played nothing else but this playlist just to be consistent.   ...
  • Watootsie
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

New user, change in UI, my library on Android is useless

Premium (joined spotify & prem on Dec 2018)MexicoSamsung S8/ Android My Question or IssueTwo months after joining Spotify I noticed a change in my library (mobile version). After spending a considerable time building it up, all of a sudden it turned ...

  • Newbie
  • Premium (joined spotify & prem on Dec 2018) Mexico Samsung S8/ Android   My Question or Issue Two months after joining Spotify I noticed a change in my library (mobile version). After s...
  • viktorskiski
  • Regular
  • 852 Views
  • 2 replies
  • 5 likes
  • Change
    liked songs
    mobile app
    my library
    UI
  • 852 Views
  • 2 replies
  • 5 likes

Spotify bluetooth disconnects every time a song changes

PlanPremiumCountryUSADeviceT-mobile Revvl 2Operating SystemAndroid 8.1.0 (Oreo) My Question or IssueI have a bluetooth radio (Kenwood DPX3) in my car that i specifically bought for spotify use. I had an iphone 5c that bluetooth worked with the radio ...

  • Newbie
  •   Plan Premium Country USA Device T-mobile Revvl 2 Operating System Android 8.1.0 (Oreo)   My Question or Issue I have a bluetooth radio (Kenwood DPX3) in my car that i specifica...
  • 632 Views
  • 0 replies
  • 5 likes
  • 632 Views
  • 0 replies
  • 5 likes

new interface

PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PRIME 2Operating SystemAndroid Oreo My Question or Issuewhen i was free on spotify, the new interface showed up, but when i become premium just got back to the default interface. tried to get help on fb...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy J7 PRIME 2 Operating System Android Oreo   My Question or Issue when i was free on spotify, the new interface showed up, but when i be...
  • 242 Views
  • 0 replies
  • 1 likes
  • 242 Views
  • 0 replies
  • 1 likes

Can't show artist's playlist when going back

PlanPremiumCountry DeviceHuawei P10Operating SystemAndroid pie My Question or IssueWhen playing a song from an artist,the app is unable to show me te entire artist's songs list when clicking back/return and keep loading it showing a green circle. I d...

Screenshot_20190402_111323_com.spotify.music.jpg
  • Casual Listener
  • Plan Premium Country   Device Huawei P10 Operating System Android pie   My Question or Issue When playing a song from an artist,the app is unable to show me te entire artist's son...
  • Lod13
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

Superuser Contribution Move saved Songs

Heyi use spotify with my tabletAs i installed spotify, the songs were saved to the general space of my android tablet.Than i changed the saving to my SD-Card, but the spotify has 11 GB Mainspace in use + the SDHow can i move the songs to the SD-Card?...

  • Casual Listener
  • Hey i use spotify with my tablet As i installed spotify, the songs were saved to the general space of my android tablet. Than i changed the saving to my SD-Card, but the spotify has 11 GB Mainspac...
  • Guido
  • Spotify Legend
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Herunterladen nur über Wlan

PlanPremiumCountryDeutschland DeviceSony xperia xy premiumOperating SystemAndroid 9 My Question or Issue Herunterladen nur über Wlan Button aktiviert. Trotzdem kommt es den öfteren vor das mein Spotify über Mobilfunk Daten herunterladet. Warum tut es...

  • Newbie
  •   Plan Premium Country Deutschland  Device Sony xperia xy premium Operating System Android 9   My Question or Issue   Herunterladen nur über Wlan Button aktiviert. Tro...
  • Guido
  • Spotify Legend
  • 15388 Views
  • 1 replies
  • 0 likes
  • 15388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums not showing up in library but artist do.

.Planfamily PremiumCountryNetherlandsDeviceWiko Upulse lite Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSinds a couple of weeks a go suddenly when I click on certain artists in my library that i follow and saved (not d...

  • Newbie
  • . Plan family Premium Country Netherlands Device Wiko Upulse lite  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Sinds a couple of weeks a ...
  • Guido
  • Spotify Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes