Can't connect to Chromecast audio anymore

Reply

Can't connect to Chromecast audio anymore

KingHotzenplotz
Casual Listener

Plan

Premium

Country

Austria

 

Device

Huawei P10 Lite (my account)

Huawei Mate 20 Lite (account of my wife)

 

Operating System

Android 8, Spotify: 8.5.11.762

Android 9, Spotify: 8.5.11.762

 

My Question or Issue

Chromecast Audio worked yesterday, but today it just won't connect. On both Android smartphones. Chromecast Audio gets a "connection" sound, but Spotify fails to connect.  Restarted phones, checked updates, configured Chromecast Audio from scratch. Some Android freeware player has no problems connecting to Chromecast Audio.

 

I then tried my company iPhone... my Spotify account. And it connected with no problem and now I can "remote control" the Chromecast session on my Android/Desktop.  It seems very likely, there's a problem with this Android version.

 

23 Replies

Re: Can't connect to Chromecast audio anymore

PinballFreak
Regular

Plan

Premium

Country

Canada

 

Device

Google Pixel 2 xl

Google Nexus 6

 

Operating System

Android 9, Spotify: 8.5.11.762

Android 9, Spotify: 8.5.11.762

 

My Question or Issue

Haven't been able to cast to Chromecast Audio all week. I have 2 Chromecast Audio units, neither one works with Spotify anymore, with both Android phones I use. I see the "Connecting..." status, hear the audio connection sound, but nothing after that, it stays in "Connecting..." status. 

 

Other apps are working with my Chromecast audios. Rebooted, factory reset on both units, router and modem reset, nothing works. 

 

Spotify, please acknowledge this issue and give us a fix, your service is of no use to me without Chromecast support.

Re: Can't connect to Chromecast audio anymore

lame3
Newbie

I think I'm having the same problem: the connection sound plays through my speakers, but Spotify continues to show "Connecting..." and no music comes through.

 

This is bad, I can't listent o Spotify through my speakers - please fix!

Re: Can't connect to Chromecast audio anymore

KingHotzenplotz
Casual Listener

Today the second Android phone could connect, but now my iPhone also failed.

 

So've contacted support. Cleared all entries in "https://www.spotify.com/account/offline-devices", then Uninstalled app and re-installed on my Android. Clearing app-data/cache wasn't enough. Now it works again. Also on my iPhone, but I didn't do anything there. Perhaps clearing entries did the trick, but needed some time? Who knows. Very strange.

Re: Can't connect to Chromecast audio anymore

PinballFreak
Regular

Thanks, that worked!

 

But Spotify, that's just ridiculous. Please fix Chromecast Audio integration!

 

Edit: and just one day later, the problem is back. Unbelievable. 

Re: Can't connect to Chromecast audio anymore

KingHotzenplotz
Casual Listener

Yup, problem is back. Worked fine for a day or so, then, as I listened over Chromecast and tried to "remote control" via my smartphone, any action (next track) disconnected the Chromecast session and music played over my smartphone. So connected again and used "Google Home" to skip tracks.

 

Today, it wouldn't connect at all anymore, but in "Google Home" there was still a Spotify session active I could play (playing a different album), but Spotify on my smartphone didn't recognize anything playing over Chromecast. Spotify on my smartphone and Spotify on Chromecast got out of sync.

Using the smartphone of my wife + her account she could take over Chromecast, everything OK. But still not working on my account.  Can't connect. Offline-devices webpage shows no devices. Reinstalling Spotify didn't help.  So, what?

Any Spotify official reads this? After all, I'm paying 15 EUR a month, so some - real - support would be nice.

Re: Can't connect to Chromecast audio anymore

Christspot
Visitor

I am having the same problem. Spotify has been connecting without any issues for months and months and now it stopped! 

 

I can use my google mini to play Spotify and connect to the speakers. But I can't connect from my android phone Spotify to my speakers. Definitely something was changed... 

:(

 

C

Re: Can't connect to Chromecast audio anymore

Xter
Visitor

Why don’t we get support or even a reply for this issue. I’m a premium payer and since I can’t hear the music basically all money is wasted. Can we be compensated for this until the problem is fixed? If so, I can continue to subscribe.

 

/Xter

Re: Can't connect to Chromecast audio anymore

PinballFreak
Regular

And the problem persists. Spotify can never connect to the Chromecast Audio. I have to uninstall the app and reinstall every time I need to connect. 

 

In the odd time when I can connect, choosing a different track while Spotify is playing will DISCONNECT THE CHROMECAST!!! unbelievable. 

 

What the **bleep** is going on? Why isn't anyone at Spotify addressing this issue?

Re: Can't connect to Chromecast audio anymore

SynnoNym
Music Fan

i have a similar problem - but for me the connection works when i play songs from a playlist, but not when i play albums from my library. is that also the case with you? or are you not able to connect at all?

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