Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 70134 Views
  • 69 replies
  • 26 likes
  • 70134 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29380 Views
  • 5 replies
  • 0 likes
  • 29380 Views
  • 5 replies
  • 0 likes

Superuser Contribution Deleting Albums

PlanPremiumCountryUK DeviceSamsung A5Operating SystemAndroid My Question or IssueI've deleted several albums from my library using my pc but when I go on my phone the albums are still showing in my library?How do I delete these albums?

  • Casual Listener
  • Plan Premium Country UK   Device Samsung A5 Operating System Android   My Question or Issue I've deleted several albums from my library using my pc but when I go on my phone the ...
  • Guido
  • Spotify Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

[Android] Spotify keeps pausing the music

[Premium] [Android] [Huawei Mate Pro 20]Music pauses randomly, when I press the play button music might play 3 seconds to 5 minutes before it pauses again. It is really frustrating.Connection: 350mbps 4GAt home 100mbps wifi and according to speed tes...

  • Casual Listener
  • [Premium] [Android] [Huawei Mate Pro 20] Music pauses randomly, when I press the play button music might play 3 seconds to 5 minutes before it pauses again. It is really frustrating. Connection: 35...
  • Dettowiso
  • Casual Listener
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Missing lyrics

PlanPremiumCountrySouth KoreaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueI downloaded the latest spotify version for the android, which is 8.5.36.747 (53744752), however it couldn't show any lyrics while my friend's spotif...

  • Casual Listener
  • Plan Premium Country South Korea Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue I downloaded the latest spotify version for the android, which is 8.5.36....
  • Guido
  • Spotify Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • Android
    lyrics
    version
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Picture Issue

As you see here this is what happens to my Spotify pictures when I listen to music, podcast are fine and even some songs are fine. My app is up to date and my device has no updates. I don't know if this is the place to post but I wanted to see if any...

Screenshot_20200109-231953.png
  • Visitor
  • As you see here this is what happens to my Spotify pictures when I listen to music, podcast are fine and even some songs are fine. My app is up to date and my device has no updates. I don't know if t...
  • Guido
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

Superuser Contribution Stopping my song, playing a different playlist, playing while paused.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify will change my song to that of a song I've never searched for, on a playlist I've ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spot...
  • Guido
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Unreadable title

Hello, First of all, know that I have a bad level in English so this is a google translation. My problem: When I click on a group listened to recently, I see the list of its musics. If I put one of its music in my Playlist "Liked title" then when I r...

  • Casual Listener
  •   Hello,   First of all, know that I have a bad level in English so this is a google translation.   My problem: When I click on a group listened to recently, I see the list of its...
  • Erasmas
  • Casual Listener
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Some of my playlists will not update

PlanFreeCountryUSADeviceSamsung Galaxy 8Operating SystemAndroidMy Question or IssueMy daily mixes dont seem to update, despite listening to them most days. My release radar and discover weekly do update, but i dont think its every week. Also, on "mad...

  • Visitor
  • Plan Free Country USA Device Samsung Galaxy 8 Operating System Android My Question or Issue My daily mixes dont seem to update, despite listening to them most days. My release radar and disc...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Xbox Bass Probleme

Moin, ich hab das Problem wenn ich auf der Xbox one s Spotify öffne und Musik abspiele, ist der Klang sehr Bass lastig obwohl z.b. die Wiedergabe von Youtube oder anderen Apps ohne Probleme Funktionieren daher muss das Problem bei Spotify sein. Kann ...

  • Casual Listener
  • Moin, ich hab das Problem wenn ich auf der Xbox one s Spotify öffne und Musik abspiele, ist der Klang sehr Bass lastig obwohl z.b. die Wiedergabe von Youtube oder anderen Apps ohne Probleme Funktioni...
  • Phil50
  • Casual Listener
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music suggested in the free version

Hi, I noticed that on my Android device even if I reach in the free version 15 songs per playlist which is the minimum required to avoid Spotify you recommend its music I still receive suggestions, when I tend to exceed 20 instead I know that they ar...

  • Visitor
  • Hi, I noticed that on my Android device even if I reach in the free version 15 songs per playlist which is the minimum required to avoid Spotify you recommend its music I still receive suggestions, w...
  • Xenia
  • Moderator
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect image displaying in the app

PlanPremiumDeviceSamsung SM-S766COperating SystemAndroid 4.3 My Question or IssueAny images inside the app do not displaying properly (may be not displaying at all or only small horizontal piece of artwork). The very last version that works fine is 8...

  • Visitor
  •   Plan Premium Device Samsung SM-S766C Operating System Android 4.3   My Question or Issue Any images inside the app do not displaying properly (may be not displaying at all or onl...
  • Xenia
  • Moderator
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Cobrança de teste não estornada

My Question or IssueO Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu banco,esse valor não foi estornado.

  • Visitor
  •     My Question or Issue O Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu ba...
  • Bittencourt
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

When using skip function on Pixel USB-C earbuds, it plays previous track before skipping

- Family Premium- USA- Pixel 2, Pixel 3, Pixel 4- Android9, Android 10 Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, the previous track/episode plays briefly before skipping. Can someone at Spot...

  • Casual Listener
  • - Family Premium - USA - Pixel 2, Pixel 3, Pixel 4 - Android9, Android 10   Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, t...
  • 417 Views
  • 0 replies
  • 2 likes
  • 417 Views
  • 0 replies
  • 2 likes

Solved!! Discover Weekly in Stations app thumbs up and down meaning

Hi,I'm new to Spotify (coming from Pandora) and I'm a little lost in the features I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there are the heart and dislike buttons, while in the Stations...

  • Visitor
  • Hi, I'm new to Spotify (coming from Pandora) and I'm a little lost in the features 😉 I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there ...
  • dinomight
  • Spotify Star
  • 680 Views
  • 1 replies
  • 1 likes
  • 680 Views
  • 1 replies
  • 1 likes

Superuser Contribution No internet connection available - glitchy after switching connections

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or IssueI've been finding that Spotify (seemingly) randomly doesn't start playing between when I'm in my car and at home. I've since realised it's when I'm swi...

  • Music Fan
  • Plan Premium Country Australia Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue I've been finding that Spotify (seemingly) randomly doesn't start playing b...
  • Peter
  • Spotify Legend
  • 473 Views
  • 2 replies
  • 1 likes
  • 473 Views
  • 2 replies
  • 1 likes

Superuser Contribution Hexagon Radio by Don Diablo removed

Plan: PremiumCountry: NetherlandsDevice: Samsung Galaxy S7Operating System: Android Oreo My Question or Issue: Does anybody know why the Podcast/Playlist Hexagon Radio by Don Diablo was removed from Spotify on the 1st of January 2020? Thank you!

  • Visitor
  • Plan: Premium Country: Netherlands Device: Samsung Galaxy S7 Operating System: Android Oreo   My Question or Issue: Does anybody know why the Podcast/Playlist Hexagon Radio by Don Diab...
  • Mario
  • Spotify Legend
  • 1583 Views
  • 2 replies
  • 1 likes
  • don diablo
    hexagon radio
  • 1583 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android] Local files won't sync or play

I have a premium account and I can't sync or play local files on my LG V30+ running Android P. I factory reset my phone (this problem was part of why I reset it) and I still can't sync/play local files.

  • Music Fan
  • I have a premium account and I can't sync or play local files on my LG V30+ running Android P. I factory reset my phone (this problem was part of why I reset it) and I still can't sync/play local fil...
  • Peter
  • Spotify Legend
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

Superuser Contribution Notifica "Spotify Is trying to play"

PlanPremiumCountryItalyDeviceSamsung J6 2018Operating SystemAndroid 9 (Pie) My Question or IssueBuongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify. Oltre alla classica notifica per la riproduzione musica in corso, è comparso un' al...

  • Newbie
  • Plan Premium Country Italy Device Samsung J6 2018 Operating System Android 9 (Pie)   My Question or Issue Buongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify.  ...
  • Mario
  • Spotify Legend
  • 2416 Views
  • 1 replies
  • 1 likes
  • 2416 Views
  • 1 replies
  • 1 likes

Superuser Contribution Menus Rarely Load

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid 9 (up to date) My Question or IssueFor YEARS Ive been dealing with an issue where when I try to search for songs or artists from my phone, or access these menu for a song/artist/alb...

  • Newbie
  • Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android 9 (up to date)   My Question or Issue For YEARS Ive been dealing with an issue where when I try to search fo...
  • Xenia
  • Moderator
  • 503 Views
  • 1 replies
  • 0 likes
  • bug
    loading
    never loads
  • 503 Views
  • 1 replies
  • 0 likes

Album art not fully showing

All of a sudden most the songs I have saved on my android head unit are not displaying album art, or sometimes just a partial piece of the art. It's been a clean and download of the songs again and still doesn't work properly.PlanPremiumCountryUkDevi...

  • Casual Listener
  • All of a sudden most the songs I have saved on my android head unit are not displaying album art, or sometimes just a partial piece of the art. It's been a clean and download of the songs again ...
  • 708 Views
  • 0 replies
  • 1 likes
  • 708 Views
  • 0 replies
  • 1 likes

Playlist goes to the top when it's playing a song

PlanPremiumCountryArgentina DeviceOnePlus 7T ProOperating SystemAndroid 10 (Oxygen OS 10) My Question or IssueHello team,I am new to Android so I'm not sure if this is the normal behavior or not, but there are few things I was not able to change and ...

  • Visitor
  • Plan Premium Country Argentina   Device OnePlus 7T Pro Operating System Android 10 (Oxygen OS 10)   My Question or Issue Hello team, I am new to Android so I'm not sure if this ...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes