Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4927 Views

0 replies

6 likes

  • 4927 Views
  • 0 replies
  • 6 likes

Play "local files" from PC on my mobile device

PlanPremiumCountryGermanyDeviceOnePlus 7 ProOperating SystemAndroid 10 / Oxygen OS 10.0.3 My Question or IssueWhenever I put local songs in a playlist on my PC and download the playlist on my Phone, I can't play them on my mobile device like it used ...

Newbie

Plan Premium Country Germany Device OnePlus 7 Pro Operating System Android 10 / Oxygen OS 10.0.3   My Question or Issue Whenever I put local songs in a playlist on my PC and download t...

405 Views

0 replies

1 likes

  • 405 Views
  • 0 replies
  • 1 likes

Superuser Contribution I can't share to Instagram Story

PlanFreeCountryPolandDeviceHuawei P30 ProOperating SystemAndroid 10 My Question or IssueHi all, I tryed all tips from internet like clear cache in Instagram and Spotify app and reinstalling them. Still I don't have option to share on Instagram story....

Casual Listener

  Plan Free Country Poland Device Huawei P30 Pro Operating System Android 10   My Question or Issue Hi all,  I tryed all tips from internet like clear cache in Instagram an...

EmilLipski

Casual Listener

1498 Views

5 replies

0 likes

  • 1498 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs stuck during playing

PlanPremiumCountryGreeceDevice(beelink media player)Operating System(Android ) My Question or IssueI have a problem with spotify..When i am listening, songs are stucking for a little during playing and continue.This happens every 5 minutes more or le...

Visitor

Plan Premium Country Greece Device (beelink media player) Operating System (Android )   My Question or Issue I have a problem with spotify..When i am listening, songs are stucking for ...

Mario

Spotify Legend

625 Views

3 replies

0 likes

  • 625 Views
  • 3 replies
  • 0 likes

Solved!! Local songs won't work on phone

PlanPremiumCountrySwedenDeviceHuawei LYO-L21Operating SystemAndroid 5.1 My Question or IssueWhenever I add local songs to my phone, they get broken and garbled. All songs work just fine on my desktop app, but as soon as they're downloaded to the phon...

Casual Listener

Plan Premium Country Sweden Device Huawei LYO-L21 Operating System Android 5.1   My Question or Issue Whenever I add local songs to my phone, they get broken and garbled. All songs wor...

Poke_Freak

Casual Listener

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

Playlist

PlanPremiumCountryBrazilDeviceSamsung Galaxy A70Operating SystemAndroid 9 My Question or IssueWhy my playlist isn't blocking or advising me to put the same music in the playlist. I could discover by myself, so don't need to awnser. Thanks for the ate...

Newbie

Plan Premium Country Brazil Device Samsung Galaxy A70 Operating System Android 9   My Question or Issue Why my playlist isn't blocking or advising me to put the same music in&nbsp...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Landscape mode during play. Spotify devs, get you heads out of your nether regions and fix this.

PlanPremiumCountryU.S.DeviceMot Z4Operating SystemPIE My Question or IssueNo one likes the landscape mode during play so fix the bl00dy thing. There are too many streaming options to suffer this nonsense much longer. Whilst driving it is also a DANGE...

Regular

Plan Premium Country U.S. Device Mot Z4 Operating System PIE   My Question or Issue No one likes the landscape mode during play so fix the bl00dy thing. There are too many streaming op...

706 Views

0 replies

0 likes

  • 706 Views
  • 0 replies
  • 0 likes

Help me

Hi I did the trial for the premium membership and I have been getting charged the £9.99 fee per month. My problem is that I try to go to subscriptions as directed to cancel my subscription but according to that page I am on a FREE account. I cannot c...

Visitor

  Hi I did the trial for the premium membership and  I have been getting charged the £9.99 fee per month. My problem is that I try to go to subscriptions as directed to cancel my subscript...

Brunelicia

Community Legend

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Solved!! Why some songs in my premium account not available?

PlanPremiumCountryEgypt DeviceInfinix hot 4 556xOperating SystemAndroid Cham My Question or IssueHi ☺I discovered in my premium accountSome songs not available that I can't able to play this songs and searching on itExamplehttps://open.spotify.com/al...

Regular

  Plan Premium Country Egypt   Device Infinix hot 4 556x Operating System Android Cham   My Question or Issue Hi ☺ I discovered in my premium account Some songs not avail...

Bittencourt

Spotify Star

1103 Views

3 replies

0 likes

something’s wrong
  • 1103 Views
  • 3 replies
  • 0 likes

Years later, still no IG story for android

PlanPremiumCountryPhilippinesDeviceVivo V7Operating SystemAndroid 8.1.0 My Question or IssueIt's been more than a year and I still can't regularly put Spotify songs on my IG stories. Last 2018, they said it was a temporary test. How long is this test...

Visitor

Plan Premium Country Philippines Device Vivo V7 Operating System Android 8.1.0   My Question or Issue It's been more than a year and I still can't regularly put Spotify songs on my IG ...

677 Views

0 replies

0 likes

  • 677 Views
  • 0 replies
  • 0 likes

Spotify fails to launch over Bluetooth in the car with Android Auto

Plan PremiumDevice: Samsung S10Operating System: Android ver 10My Question or Issue Spotify would fail to launch when connected to Bluetooth in my car with android auto.I would get a quick message about “in the car? Use the auto app”, then it would s...

Visitor

Plan Premium Device:  Samsung S10 Operating System: Android ver 10 My Question or Issue   Spotify would fail to launch when connected to Bluetooth in my car with android...

623 Views

0 replies

0 likes

Android
auto
bluetooth
fail
  • 623 Views
  • 0 replies
  • 0 likes

Can't Add Songs which aren't in some playlist to Queue

PlanFreeCountryIndiaDeviceAsus Zenfone Max Pro M1Operating SystemAndroid 9Spotify Version: 8.5.44.913 My Question or Issue I had tried re-installing Spotify, still, I'm not able to add the songs into the queue which are not in any playlists, i.e if I...

Casual Listener

Plan Free Country India Device Asus Zenfone Max Pro M1 Operating System Android 9 Spotify Version: 8.5.44.913   My Question or Issue  I had tried re-installing Spotify, still, I'...

781 Views

0 replies

0 likes

  • 781 Views
  • 0 replies
  • 0 likes

Some titles not available on one device, but available on another

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi GuysI have a Premium Account, we use Premium family. On my Kids' android device there are ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi Guys...

350 Views

0 replies

0 likes

available
  • 350 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't view or edit queue on Spotify Android

PlanFreeCountryIndiaDeviceAsus Zenfone Max pro M1Operating SystemAndroid Pie My Question or IssueI have added some songs to queue. But I can't edit or sort the songs in the queue on my mobile phone. I can't find any option for viewing or editing queu...

Casual Listener

  Plan Free Country India Device Asus Zenfone Max pro M1 Operating System Android Pie   My Question or Issue I have added some songs to queue. But I can't edit or sort the songs ...

akash_tadwai

Casual Listener

12513 Views

2 replies

0 likes

Spotify India
  • 12513 Views
  • 2 replies
  • 0 likes

Now Playing - Jump to Song

PlanPremiumCountryUSA Device(Pixel 3 XL)Operating System(Android 10) My Question or Issue Is there a way to jump to the song currently playing in any playlist? I hate having to scroll forever in some big playlists to find the song that is currently p...

Visitor

Plan Premium Country USA   Device (Pixel 3 XL) Operating System (Android 10)   My Question or Issue   Is there a way to jump to the song currently playing in any playlist? ...

411 Views

0 replies

4 likes

  • 411 Views
  • 0 replies
  • 4 likes

Superuser Contribution Podcast Lists

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Note 10+Operating SystemOne IU 2 Android 10 My Question or IssueOn previous versions when selecting a podcast it will feature at the top the episode you were up to making it so easy since some podcasts ...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy Note 10+ Operating System One IU 2 Android 10   My Question or Issue On previous versions when selecting a podcast it will feature ...

madushidesilva

Casual Listener

508 Views

2 replies

0 likes

  • 508 Views
  • 2 replies
  • 0 likes

Songs from playlist will just stop playing on Galaxy S8+ after recent update???

Version 8.5.42.812. Never had this happen prior to this update. have tried everything. Sometimes they stop and then start again. sometimes stop completely, sometimes app shuts down. This eve happens after I have NOT optimized for battery., have enabl...

Newbie

Version 8.5.42.812. Never had this happen prior to this update. have tried everything. Sometimes they stop and then start again. sometimes stop completely, sometimes app shuts down. This eve happens ...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Solved!! How do I delete a single downloaded song in Spotify 8.5.11 .762

Since the layers spotify update, it is no longer possible to long press a track and remove the download. I can unlike the song but the download remains, some songs I only want to listen to when I'm streaming and I don't want them on my device.I want ...

Newbie

Since the layers spotify update,  it is no longer possible to long press a track and remove the download. I can unlike the song but the download remains,  some songs I only want to listen t...

kahlanish

Visitor

2155 Views

1 replies

1 likes

delete tracks
remove downloads
remove single download
  • 2155 Views
  • 1 replies
  • 1 likes

Save To Home feature with Podcasts

PlanPremiumCountryUSADeviceSamsung Galaxy S8+Operating SystemAndroid Pie My Question or IssueThere is a 'save to home' option available for playlists, but when I am in a podcast this feature is nowhere that I can find. Is it supposed to be there and ...

Newbie

Plan Premium Country USA Device Samsung Galaxy S8+ Operating System Android Pie   My Question or Issue There is a 'save to home' option available for playlists, but when I am in a podc...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Local files won't load on android app

PlanPremiumCountryUSADeviceGoogle Pixel 3A XLOperating SystemAndroid My Question or IssueI've added local files to a playlist on my desktop Spotify and I'm able to listen to them no problem. However, when I try to play the songs on the android app, t...

Casual Listener

Plan Premium Country USA Device Google Pixel 3A XL Operating System Android   My Question or Issue I've added local files to a playlist on my desktop Spotify and I'm able to listen to ...

369 Views

0 replies

1 likes

  • 369 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Not Working, Very Slow

PlanPremiumCountryIndiaDeviceMoto G5 PlusOperating SystemAndroid OreoMy Question or IssueI have been using Spotify very actively over the past few months, on my phone and my laptop. However, recently something happened and my app is very unresponsive...

Visitor

Plan Premium Country India Device Moto G5 Plus Operating System Android Oreo My Question or Issue I have been using Spotify very actively over the past few months, on my phone and my laptop....

Ivan

Spotify Legend

494 Views

1 replies

0 likes

Android
internet
moto
slow
  • 494 Views
  • 1 replies
  • 0 likes