Music stops after 10 sec

[ameyax2]

Plan

Free

Country

India

Device

Samsung Galaxy A70s

Operating System

Android 10

My Question or Issue

I recently updated to android 10 and after that spotify start giving this issue that the music stops after or before 10 sec on device and shows no internet connection while I can use internet for other application like social media applications.

[Katerina]

Hey there @ameyax2!

Thanks for getting in touch with us. We'll do our best to help you sort this out.

You can start by clicking here to see how to do a clean reinstallation of the app.

If that doesn't solve this issue, could let us know if you experience it on Wi-Fi or 3/4G or both?

You can also make sure that Spotify is set as an exception in your battery-saving options.

Keep us in the loop! You know where to find us if you need more help 🙂