Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
I've tried reinstalling, even deleting my downloaded songs but then I can't even re-download them back or listen to them. What happens is I press on it, it becomes highlighted for like 2 seconds, then it doesn't play. It only happens on my phone (Poc...
Hi, Im using Spotify on androind and it was working fine untill I opened web player via Chrome and added some new songs to my liked list. I noticed that the songs were not synchonizing with my phone app, so I manually went and added them again on the...
PlanPremiumCountryUKDeviceMercedes BenzOperating SystemAndroid Auto My Question or IssueIf i use voice request to "play Seven and the Ragged Tiger" - a pretty specific request. Android Auto replies to me telling me she is playing Seven and the Ragged...
PlanPremium CountryUnited StatesDeviceMotoOperating SystemAndroid My Question or IssueWhen I press shuffle one random song plays from my list and then another random song not from my playlist plays on repeat for about 10 more times before my normal s...
PlanPremium My Question or IssueRecentemente meu Spotify está descontando da minha conta quando estou sem internet mesmo sendo Spotify premium.. além disso, ele ainda exclui minhas playlists baixadas e faz o download de novo, então sempre que fico se...
PlanFree/PremiumCountryBelgiumDeviceLG G6Operating SystemAndroid Oreo My Question or IssueSpotify, have a look at the app TuneIn Radio... First when opening the app, it starts immediatly casting to the last used device (I donn't have to select it eac...
Premium, US, Samsung note 10+I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable.I have a playlist specifically for downloading local files and roughly half are in this state.
PlanPremiumCountryUSADeviceGalaxy A10e My Question or IssueI downloaded a song (mp3) to my desktop and Android phone. I know that the file is OK, because it plays on my desktop, but is grayed out on my phone.
PlanPremiumCountryINDIADeviceSamsung Galaxy Note 8Operating SystemAndroid Pie My Question or IssueWhen i am playing any song on spotify and in the meanwhile when i switch to any other app like chrome, whatsapp etc. while the music is being played in ...
PlanPremiumCountryUnited StatesDeviceLG Stylo 3Operating SystemAndroid 7.0 Nougat My Question or IssueMy phone reset itself a few weeks ago and weirdly enough ejected my SD card. I had no problems until today when I noticed it. When I tried to go put...
Spotify version 8.5.40.195 . both apps are updated Plan/PremiumCountry Romania Device(Samsung A50)Operating System My Question or Issue
PlanPremiumCountryDeutschlandDeviceXiaomi Redmi Note 8 ProOperating SystemAndroid 9 PPR1.180610.011, MIUI Version: MIUI Global 11.0.3.0 My Question or IssueDas Problem besteht nicht durchgehend, sondern immer mal wieder. Das die Lieder stoppen könnte...
PlanPremiumCountryCanadaDevice Samsung Galaxy s9+Operating SystemSamsung os My Question or IssueWhen I lock my phone spotify will randomly stop from time to time.I have to go into the app to start the music again, everytime it has set the song back t...
PlanPremiumCountryMexicoDeviceSamsung A7Operating SystemAndroid 9 My Question or Issuesince a couple of weeks my daily mixes just dissapeared. I can see them in spotify desktop but in my phone they just dissapeared. I reinstalled the App but with no ...
PlanPremium CountryCanada DeviceSamsung Galaxy S7 Operating SystemAndroid My Question or IssueI'm a premium user and all I want to do is play an album. Not a playlist, or a random set of songs, an actual album. Many older albums that you have made av...
My Question or IssueI have tried to put some local music files from my desktop in a playlist to listen to on mobile. I've gotten this to work several times but every time I add new songs they won't download eventhough I (1) added them to my mobile fi...
PlanPremiumCountryUSDevicePixel 2Operating System10 My Question or IssueOccasionally Spotify just starts to play. it starts up on the song that I left off with. I don't have an alarm set, it just starts to play. It's connected to a Bluetooth speaker ...
Anytime I install Spotify stations on my Pixel 3 and try to use it in my Tesla 3 for some reason the Bluetooth volume continues to drop. The model 3 adjusts the volume of your Bluetooth device automatically to match the car, so if Spotify stations is...
Plan: PremiumCountry: The NetherlandsDevice: Huawei mate 20 lite. Also my laptop, a Toshiba satellite proPlatform: Android My Issuei uploaded some of my files own of music to my spotify account and then i put them in a playlist(all on my desktop). I ...
CountryGermanyDeviceXiaomi Redmi Note 8 ProOperating SystemAndroid 11.0.2.0MIUI Global 11.0.2 My Question or IssueSpotify Kids claims not to be compatible with the operating system of my child's mobile.Is there a workaround or other solution to get S...