Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSADeviceFire HD 6 (4th generation)Operating SystemFireOS 5.6.10 My Question or IssueI'm having trouble using the app. I tap the bottom right Icon to bring up my library, then click "Artists." I scroll down to the artist that I want...
Plan Premium Country USA Device Fire HD 6 (4th generation) Operating System FireOS 5.6.10 My Question or Issue I'm having trouble using the app. I tap the bottom right Icon t...
579 Views
0 replies
0 likes
PlanPremiumCountryUKDevice(Samsung Galaxy 9)Operating System(Android Oreo) My Question or IssueSpotify App worked fine yesterday and for the past year or so. Now won't download. Constantly says waiting to download, occasionally it starts to download ...
Plan Premium Country UK Device (Samsung Galaxy 9) Operating System (Android Oreo) My Question or Issue Spotify App worked fine yesterday and for the past year or so. Now...
Casual Listener
976 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe ability to dislike songs in the daily mix playlist is mostly missing. Most of the time th...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The ability ...
Regular
2344 Views
6 replies
3 likes
PlanPremiumCountryUS DeviceSamsung Galaxy S10+ Operating SystemAndroid 9.0One UI 1.1 My Question or IssueThe heart icon or dislike in the notification drawer no longer works. It doesn't add the song to my library, nor it like or dislike the song.
Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android 9.0 One UI 1.1 My Question or Issue The heart icon or dislike in the notification drawer ...
Composer
713 Views
1 replies
1 likes
I have the same problem whenever I install any update on my phone that logs me out of Spotify. My email and password I know works because I login on the Spotify website no problem. When I try to click the email link it sends it constantly says expire...
I have the same problem whenever I install any update on my phone that logs me out of Spotify. My email and password I know works because I login on the Spotify website no problem. When I try to clic...
Spotify Star
900 Views
1 replies
1 likes
PlanPremiumCountryIsraelDevicePixel 1Operating SystemAndroid Pie (9)Android App Version:8.5.27.957 My Question or IssueHi, It seems that Waze integration collides with Google Assistant and therefore I want to disable it. I disabled it from Waze's sid...
Plan Premium Country Israel Device Pixel 1 Operating System Android Pie (9) Android App Version: 8.5.27.957 My Question or Issue Hi, It seems that Waze integration collide...
Casual Listener
8313 Views
1 replies
0 likes
All of my Google Home speakers have this problem. I have all 3 of Google's speakers, the small, medium and large one and this happens on my Pixel phone as well. It used to play my "My Liked Songs" in order of newest to oldest. So that song that you j...
All of my Google Home speakers have this problem. I have all 3 of Google's speakers, the small, medium and large one and this happens on my Pixel phone as well. It used to play my "My Liked ...
1435 Views
0 replies
2 likes
PlanPremiumCountryGermanyDeviceHuawei Honor 6xOperating SystemAndroid 7 My Question or IssueSo yesterday i was forced into listening to music offline by having no reception but the app didn't cache my songs and did not scrobble them later. I can only...
Plan Premium Country Germany Device Huawei Honor 6x Operating System Android 7 My Question or Issue So yesterday i was forced into listening to music offline by having no reception b...
679 Views
0 replies
0 likes
Why has Spotify decided to start randomly pausing in the middle of a song now? Have never had a problem on my GS8 before a few days ago, now it will randomly pause in the middle of a song and not restart until I pick up the phone wake up the screen s...
Why has Spotify decided to start randomly pausing in the middle of a song now? Have never had a problem on my GS8 before a few days ago, now it will randomly pause in the middle of a song an...
Spotify Legend
721 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePixel XLOperating SystemAndroid 10 My Question or IssueI'm trying to play a song by an artist but I don't remember the name of the song. So I searched the artist but it will only show me certain categories like their top 5 ...
Plan Premium Country USA Device Pixel XL Operating System Android 10 My Question or Issue I'm trying to play a song by an artist but I don't remember the name of the song. So I searc...
Roadie
1330 Views
1 replies
0 likes
PlanPremiumCountryU.S.A.DeviceSamsung Galaxy S10Operating SystemAndroid 9.0 (Pie)My Question or IssueI have noticed that ever since I hit 1110 artists followed on spotify, any time I try to follow a new artist, one of my old artists becomes unfollowe...
Plan Premium Country U.S.A. Device Samsung Galaxy S10 Operating System Android 9.0 (Pie) My Question or Issue I have noticed that ever since I hit 1110 artists followed on spotify, any time ...
Regular
1419 Views
3 replies
0 likes
PlanPremiumCountryIsraelDeviceSamsung Galaxy note 9 My Question or IssueI did a clean uninstull of the App and then installed Spotify again and still I don't have the option to switch on automatic car view, it doesn't even appear in the options of th...
Plan Premium Country Israel Device Samsung Galaxy note 9 My Question or Issue I did a clean uninstull of the App and then installed Spotify again and still I don't have the option to s...
Roadie
523 Views
1 replies
0 likes
PlanPremiumDeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueMy Playlists are not visible under my library on the android app after upgrading to premium. They, however, do show up on the web player. Anybody know how to fix this?
Plan Premium Device Sony Z5 Compact Operating System Android 7.1.1 My Question or Issue My Playlists are not visible under my library on the android app after upgrading to prem...
Casual Listener
678 Views
2 replies
0 likes
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 9 PieMy Question or IssueInstalled Spotify, and now under settings Media Volume control is whited out an...
Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 9 Pie My Question or Issue Ins...
Spotify Star
701 Views
1 replies
0 likes
PlanPremiumCountryFinlandDeviceNokia 5.1 PlusOperating SystemAndroid 9 My Question or IssueMy lockscreen doesn't show Spotify widget. This is very annoying.
Plan Premium Country Finland Device Nokia 5.1 Plus Operating System Android 9 My Question or Issue My lockscreen doesn't show Spotify widget. This is very annoying.
Community Legend
1532 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid My Question or IssueWhere has auto-rotate disappeared to???I don't understand...it ALWAYS used to auto-rotate.Whyyyyyyyyyyyyy was this changed????? Why is this gone?????Makes NO sen...
Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android My Question or Issue Where has auto-rotate disappeared to??? I don't understand...it ALWAYS used to auto-...
Community Legend
1119 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemANDROID My Question or IssueEven though I close my app the Spotify tab stays open and I can't close it unless I go to settings and choose 'Force Stop'.
Plan Premium Country USA Device Samsung Galaxy S9 Operating System ANDROID My Question or Issue Even though I close my app the Spotify tab stays open and I can't close it unless I go...
Spotify Star
1218 Views
1 replies
0 likes
PlanFreeCountryItalyDeviceMoto X4Operating SystemAndroid 9 My Question or IssueI am unable to login with my account from the Android app. I get the "email/password not correct" and if I try to get a link by mail, the link is always expired. Tried rei...
Plan Free Country Italy Device Moto X4 Operating System Android 9 My Question or Issue I am unable to login with my account from the Android app. I get the "email/password no...
Visitor
575 Views
2 replies
0 likes
PlanPremiumCountryFinlandDeviceOnePlus 7 Pro Operating SystemAndroid 10 My Question or IssueI am facing volume adjusting issue when I have played music from Spotify with my Bose SoundTouch 20 speaker using Bose soundtouch app, and then later playing ...
Plan Premium Country Finland Device OnePlus 7 Pro Operating System Android 10 My Question or Issue I am facing volume adjusting issue when I have played music from Spotify with...
Visitor
2879 Views
3 replies
4 likes
PlanFreeCountryMalaysia Device(Oppo A3S)Operating System (AndroidOreo) My Question or IssueWhy can't i share my spotify songs through Instagram stories. The icon for ig story isn't on the share lists
Plan Free Country Malaysia Device (Oppo A3S) Operating System (AndroidOreo) My Question or Issue Why can't i share my spotify songs through Instagram stories. The icon ...
Roadie
945 Views
1 replies
0 likes
