Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388017 Views

545 replies

34 likes

Account
Free
  • 388017 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8052 Views

0 replies

7 likes

  • 8052 Views
  • 0 replies
  • 7 likes

Superuser Contribution No instagram story sharing, no slide queue, no smooth display like apple

PlanPremiumCountry USADeviceSamsung galaxy 8 My Question or Issue I cant post music to my story, the display dosent look as smooth as it does in all the pictures and on apple, no slide save or slide queue. I dont know what's wrong

Casual Listener

Plan Premium Country  USA Device Samsung galaxy 8   My Question or Issue  I cant post music to my story, the display dosent look as smooth as it does in all the pictures and on...

goodman2020

Regular

704 Views

2 replies

0 likes

  • 704 Views
  • 2 replies
  • 0 likes

App Update 27 Aug 2019

Operating SystemAndroid 9 My Question or IssueDoes anyone know what was removed / fixed / changed in the latest update? Am super aprehensive of updating now without knowing what the update entails.

Music Fan

Operating System Android 9   My Question or Issue Does anyone know what was removed / fixed / changed in the latest update? Am super aprehensive of updating now without knowing what the upda...

GrumpyBear

Regular

1159 Views

2 replies

0 likes

  • 1159 Views
  • 2 replies
  • 0 likes

Certain song cards "Blacked Out" on Samsung GAP

Premium for studentsCountry: US DeviceSamsung Galaxy Amp PrimeOperating SystemAndroid 7.1.1 My Question or IssueWhen certain songs are played, a portion of the song card is "blacked out", which varies between songs with no clear pattern. I would gues...

Visitor

Premium for students Country: US   Device Samsung Galaxy Amp Prime Operating System Android 7.1.1   My Question or Issue When certain songs are played, a portion of the song card i...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Login Faild

PlanPremiumCountryJapan DeviceAndroid TV My Question or IssueHi, I use com.spotify.tv.android on my Android TV. From yesterday, I can't login it, I'm a Soft Engineer, I tried to debug it, and got this error message.It seems to spotifytv.js error. Can...

Casual Listener

Plan Premium Country Japan   Device Android TV   My Question or Issue Hi, I use com.spotify.tv.android on my Android TV.  From yesterday, I can't login it, I'm a Sof...

531 Views

0 replies

0 likes

  • 531 Views
  • 0 replies
  • 0 likes

Superuser Contribution my Spotify keep crasing when i open album and podcast on library

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi ProOperating SystemAndroid Marshmallow My Question or Issuewhy when i open album and podcast always crashing after the update?

Casual Listener

Plan Premium Country Indonesia Device Xiaomi Redmi Pro Operating System Android Marshmallow   My Question or Issue why when i open album and podcast always crashing after the update?

veronika1215

Newbie

2846 Views

5 replies

0 likes

  • 2846 Views
  • 5 replies
  • 0 likes

Solved!! Why can't I download the Spotify app from the Play Store onto my Samsung J6?

Plan -FamilySamsung J6Operating SystemAndroid My Question or IssueI can't download the Spotify app onto my phone from Play Store

Casual Listener

Plan -Family Samsung J6 Operating System Android   My Question or Issue I can't download the Spotify app onto my phone from Play Store

Luan

Spotify Star

1757 Views

3 replies

0 likes

Problems downloading Spotify app
  • 1757 Views
  • 3 replies
  • 0 likes

Superuser Contribution Show Shuffle Play at all times

I have Spotify Version 8.5.45.620 on my Galaxy S9+, and when I went to listen today, I found that the Shuffle feature had changed. When I press the Shuffle Play button and my music starts, the button changes to Pause, and when I pause the music and c...

Regular

I have Spotify Version 8.5.45.620 on my Galaxy S9+, and when I went to listen today, I found that the Shuffle feature had changed. When I press the Shuffle Play button and my music starts, the button...

hokiecolt3418

Regular

1209 Views

5 replies

2 likes

Android
Playlists
  • 1209 Views
  • 5 replies
  • 2 likes

Folders are not synced correctly

PlanPremiumCountryNetherlandsDeviceMacbook Pro and Samsung Galaxy A6Operating SystemMacOs 10.15, Android 9 My Question or IssueI recently rearranged my playlists in folders. I created a new folder and dragged some playlists from other folders to this...

Casual Listener

  Plan Premium Country Netherlands Device Macbook Pro and Samsung Galaxy A6 Operating System MacOs 10.15, Android 9   My Question or Issue I recently rearranged my playlists in f...

Emilia_8

Community Legend

1726 Views

7 replies

1 likes

  • 1726 Views
  • 7 replies
  • 1 likes

Se cuelga la aplicacion

Tengo un Xiaomi Redmi Note 8 Pro y cuando intento agregar una cancion a una playlist, o compartir una cancion, o entrar a opciones de la playlist la aplicacion se me congela y tengo que cerrarlaPlanPremiumPeru DeviceXiaomi Redmi Note 8 ProOperating S...

Casual Listener

Tengo un Xiaomi Redmi Note 8 Pro y cuando intento agregar una cancion a una playlist, o compartir una cancion, o entrar a opciones de la playlist la aplicacion se me congela y tengo que cerrarla Pla...

velasquezmaicol

Newbie

1906 Views

3 replies

7 likes

  • 1906 Views
  • 3 replies
  • 7 likes

Solved!! Lock Screen Issues: Pausing/Playing

PlanPremiumCountryUSDeviceSamsung Galaxy 9My Question or IssueWhenever I'm playing music, I often pause it at work to listen to coworkers and then quickly resume using either the lock screen menu or the play button on the actual headphones. This was ...

Newbie

Plan Premium Country US Device Samsung Galaxy 9 My Question or Issue Whenever I'm playing music, I often pause it at work to listen to coworkers and then quickly resume using either the lock s...

Blurzz89

Newbie

15867 Views

5 replies

2 likes

  • 15867 Views
  • 5 replies
  • 2 likes

Superuser Contribution Songs randomly becoming unavailable, except they're not

PlanPremiumCountryUSADeviceMoto e5 PlayOperating SystemAndroid My Question or Issue Recently, a number of songs have been showing as "unavailable" (greyed out/unclickable) in my playlists. However, if I delete it then search for the same song/artist,...

Roadie

Plan Premium Country USA Device Moto e5 Play Operating System Android   My Question or Issue   Recently, a number of songs have been showing as "unavailable" (greyed out/unclicka...

firebuff101

Roadie

689 Views

2 replies

0 likes

  • 689 Views
  • 2 replies
  • 0 likes

Spotify constantly reconnects with Google Clock

Spotify constantly connects and disconnects with Google Clock, especially when I try to pick a self-made playlist.PlanPremiumCountyPoland DeviceGoogle Pixel XLOperating SystemAndroid 10

Casual Listener

Spotify constantly connects and disconnects with Google Clock, especially when I try to pick a self-made playlist. Plan Premium County Poland   Device Google Pixel XL Operating System A...

hobbss

Gig Goer

1601 Views

5 replies

5 likes

  • 1601 Views
  • 5 replies
  • 5 likes

Can Not Add Album's To playlists.

PlanFreeCountryUSADeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't add Album's to playlists. I did what was recommended and cleared the cache and data then reinstalled the app and I still have ...

Visitor

Plan Free Country USA Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't add Album's to playlists. I did what was reco...

Luan

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Choppy audio while on bluetooth

PlanPremiumCountryFranceDeviceHonor 8x / Bose QC 35 iiOperating SystemAndroid 9 / EMUI 9.1.0 My Question or IssueHi. I'm having issues with my bluetooth audio. It's getting randomly choppy sometimes when I'm listening music on Spotify. It definitely ...

Newbie

Plan Premium Country France Device Honor 8x / Bose QC 35 ii Operating System Android 9 / EMUI 9.1.0    My Question or Issue Hi. I'm having issues with my bluetooth audio. It's get...

DanielTham

Composer

716 Views

1 replies

0 likes

  • 716 Views
  • 1 replies
  • 0 likes

Superuser Contribution No "bass boost" option for Android 10

PlanFreePremiumCountryU.S. DeviceNote 10 Operating SystemAndroid 10 (Q) My Question or IssueI used to have an easy "bass boost" button on a previous phone but since getting the Note 10 with the newest Android version it hasn't been available? Is this...

Casual Listener

Plan FreePremium Country U.S.   Device Note 10   Operating System Android 10 (Q)   My Question or Issue I used to have an easy "bass boost" button on a previous phone but s...

generalperson16

Casual Listener

3877 Views

2 replies

0 likes

Android 10
bass
boost
  • 3877 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do you wireless stream Spotify via an Airport Express using an Andriod device - HTC Design

1. How do you wireless stream Spotify via an Airport Express using an Andriod device - HTC EVO Design 2. How do you stream Spotify on a MacBook Pro using AirPlay? - I'm a premium subscriber.

Newbie

1. How do you wireless stream Spotify via an Airport Express using an Andriod device - HTC EVO Design 2. How do you stream Spotify on a MacBook Pro using AirPlay?   - I'm a premium subscri...

Katerina

Spotify Legend

8648 Views

7 replies

2 likes

  • 8648 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify removing downloaded music

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy M20Operating SystemAndroid 10 My Question or IssueEvery time I open the app, I discover my downloaded songs have been deleted. The app starts downloading them again. Not that many songs; may 200? How ...

Visitor

Plan Premium Country New Zealand Device Samsung Galaxy M20 Operating System Android 10   My Question or Issue Every time I open the app, I discover my downloaded songs have been delete...

Ivan

Spotify Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs stop playing and random ones start.

PlanPremiumCountry IrelandDeviceSamsung galaxy A5Operating system ?My Question or Issue Hi ....i have been using premium for a year now and im getting **bleep** of because last week this started happening and it wont stop. Everytime i play a song . I...

Casual Listener

Plan Premium Country  Ireland Device Samsung galaxy A5 Operating system  ? My Question or Issue  Hi ....i have been using premium for a year now and im getting **bleep** of be...

Yohanes_Fillipo

Visitor

2956 Views

6 replies

0 likes

  • 2956 Views
  • 6 replies
  • 0 likes

Screen Flashes when I return to the app and it is on the music interface

PlanPremiumCountryCanadaDeviceOneplus 6 Operating SystemAndroid 10.3.1 My Question or IssueI factory reset my phone, reinstalled the app, basically got a new phone but the app has this weird bug not found anywhere else on my phone. When I open the ap...

Casual Listener

Plan Premium Country Canada Device Oneplus 6  Operating System Android 10.3.1   My Question or Issue I factory reset my phone, reinstalled the app, basically got a new phone but t...

VgamerTV

Casual Listener

979 Views

2 replies

0 likes

  • 979 Views
  • 2 replies
  • 0 likes

Superuser Contribution Heart button on notification bar not working

PlanPemium (Family) CountryAustria DeviceHuawei Mate 10 LiteOperating SystemAndroid 8.0.0 My Question or IssueWhile listening to my Mix of the Week Playlist i realized the heart button on the notification window of android does not react. Verfied wit...

Newbie

  Plan Pemium (Family)  Country Austria  Device Huawei Mate 10 Lite Operating System Android 8.0.0   My Question or Issue While listening to my Mix of the Week Playlist...

SoopaDoop1

Music Fan

1700 Views

5 replies

1 likes

  • 1700 Views
  • 5 replies
  • 1 likes