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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111329 Views

26 replies

3 likes

  • 111329 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223934 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223934 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581190 Views

79 replies

3 likes

  • 581190 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478462 Views

577 replies

40 likes

Account
Free
  • 478462 Views
  • 577 replies
  • 40 likes

Spotify Pausing ALL audio playback randomly on Android

Phone: Pixel 3OS: Android 10 with the November 5 patchSpotify version: 8.5.33.831 There is a bug in the latest Android Spotify app. The Spotify app, without warning, with no notifications, and no user actions will randomly pause any audio media playi...

Newbie

Phone: Pixel 3 OS: Android 10 with the November 5 patch Spotify version: 8.5.33.831   There is a bug in the latest Android Spotify app. The Spotify app, without warning, with no notification...

引きこもり

Roadie

1357 Views

4 replies

0 likes

  • 1357 Views
  • 4 replies
  • 0 likes

app does not start

PlanPremiumCountryNetherlands Device Samsung Galaxy 9Operating SystemAndroid 10 My Question or IssueSpotify app worked well, until one day I could not go online anymore. The app shut itself down when I tried. I installed the app again, updated OS etc...

Casual Listener

Plan Premium Country Netherlands   Device  Samsung Galaxy 9 Operating System Android 10   My Question or Issue Spotify app worked well, until one day I could not go online a...

huysse

Casual Listener

773 Views

2 replies

0 likes

  • 773 Views
  • 2 replies
  • 0 likes

Album plays in shuffle on Android Auto

Hi -Whenever I try to play anything - album or playlist - through android auto, the songs always play in shuffle mode NEVER in their actual order. Even worse, when I try to play an album from my library, not only will it play a random song, but it wi...

Visitor

Hi - Whenever I try to play anything - album or playlist - through android auto, the songs always play in shuffle mode NEVER in their actual order. Even worse, when I try to play an album from my li...

691 Views

0 replies

0 likes

android auto
shuffle
  • 691 Views
  • 0 replies
  • 0 likes

Google Home Devices Won't Play Music Saved in My Library

PremiumUSASamsung Galaxy S7 EdgeAndroid 8.0 On both my Google Home and Google Home Mini speakers, Spotify will not connect or play any music saved to my library. For example, if I select an album I have saved or downloaded on my phone, it will play f...

Newbie

Premium USA Samsung Galaxy S7 Edge Android 8.0   On both my Google Home and Google Home Mini speakers, Spotify will not connect or play any music saved to my library.  For example, ...

Fennecpaws

Casual Listener

1611 Views

1 replies

3 likes

  • 1611 Views
  • 1 replies
  • 3 likes

Superuser Contribution Kein Ton bei Wiedergabe im Auto via Bluetooth

Hallo, ich nutze Spotify (Premium Account) vorwiegend über die App mit meinem Samsung Galaxy A3 (2017) im Auto. Seit einigen Tagen treten folgende Probleme auf:Songs werden ohne Ton abgespielt, bzw. wenn überhaupt ein paar Takte Musik ertönen, spring...

Visitor

Hallo,   ich nutze Spotify (Premium Account) vorwiegend über die App mit meinem Samsung Galaxy A3 (2017) im Auto.  Seit einigen Tagen treten folgende Probleme auf: Songs werden ohne Ton ...

Covos

Visitor

8188 Views

5 replies

2 likes

  • 8188 Views
  • 5 replies
  • 2 likes

Spotify plays after alarm

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid My Question or IssueSpotify plays with my alarms, but recently after I tur...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Moto G6 Operating System Android &nbsp...

S4ltyc4t

Visitor

2203 Views

4 replies

1 likes

Google Clocks
  • 2203 Views
  • 4 replies
  • 1 likes

Equalizer

PlanPremiumCountryPhilippinesDeviceVivo V15Operating SystemAndroid Pie My Question or IssueUp until now, equalizer was under the Music Quality settings but now, it's gone. It disappeared. I have already tried rebooting my phone and doing a clean rein...

Visitor

  Plan Premium Country Philippines Device Vivo V15 Operating System Android Pie   My Question or Issue Up until now, equalizer was under the Music Quality settings but now, it's ...

Shaztastic

Visitor

881 Views

1 replies

1 likes

  • 881 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify ULTRA slow showing playlists and songs

The Android app is very slow at showing songs or playlists this is both on wifi and Mobile net.It will often think for 30sec. 1 ½ min just trying to slow my playlists or the songs in the playlist and cant just open the app and say i wanna listen to a...

Regular

The Android app is very slow at showing songs or playlists this is both on wifi and Mobile net. It will often think for 30sec. 1 ½ min just trying to slow my playlists or the songs in the playlist a...

Harbord2020

Newbie

3372 Views

5 replies

4 likes

  • 3372 Views
  • 5 replies
  • 4 likes

How do I play entire album when listening on phone? (samsung galaxy 9)

PlanFreeCountryUSDeviceSamsung Galaxy 9Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I listen to entire album on my phone?? I can do this on my computer but not on phone??

Visitor

Plan Free Country US Device Samsung Galaxy 9 Operating System  android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can I listen to entire album on my ...

Emilia_8

Community Legend

1560 Views

1 replies

0 likes

  • 1560 Views
  • 1 replies
  • 0 likes

Music skipping on Bluetooth Huawei p20

PlanPremiumCountryIrelandDeviceHuawei p20Operating SystemAndroid 9.1 My Question or IssueWhen I am listening to Spotify on my huwei p20 on my car radio, Google home mini(Bluetooth) or galaxy buds my music skips. I don't have this issue with any other...

Visitor

  Plan Premium Country Ireland Device Huawei p20 Operating System Android 9.1   My Question or Issue When I am listening to Spotify on my huwei p20 on my car radio, Google home m...

720 Views

0 replies

1 likes

  • 720 Views
  • 0 replies
  • 1 likes

Perfomance Probleme seit vielen Wochen

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9+, Samsung Galaxy S20 Ultra, Samsung Galaxy S10e, Samsung Galaxy S10+)Operating System(iOS 12, Android 10, Android 9,etc.) My Question or IssueSeit einigen Wochen hat die App bei mir viele Per...

Visitor

  Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9+, Samsung Galaxy S20 Ultra, Samsung Galaxy S10e, Samsung Galaxy S10+) Operating System (iOS 12, Android 10, Android 9,et...

1618 Views

0 replies

3 likes

  • 1618 Views
  • 0 replies
  • 3 likes

Downloaded playlist

PlanFree/PremiumCountryAustraliaDeviceSamsung tabletOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy playlist is downloaded and i am listening in offline mode but i only get 2 songs played before it stops. I have updated...

Visitor

Plan Free/Premium Country Australia Device Samsung tablet Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My playlist is downloaded and i am listen...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Huawei nova 7i and android Emui 10.0.1 compatibility with spotify

PlanPremiumCountryOmanDeviceHuawei nova 7iOperating SystemAndriod Emui 10.0.1 My Question or IssueI downloaded spotify but the app only show black screen , later on I discovered that it's not compatible with Emui 10.0.1 , Is there a way around it ?

Visitor

  Plan Premium Country Oman Device Huawei nova 7i Operating System Andriod Emui 10.0.1   My Question or Issue I downloaded spotify but the app only show black screen , later...

998 Views

0 replies

0 likes

  • 998 Views
  • 0 replies
  • 0 likes

Albums download disappear

I got Premium Spotify (Family plan) in Brazil, I'm using a Moto E4, running on Android 7.1.1 I can download playlists as expected and they are still there when I'm back, but if I download albums, close the app and open it again, the downloaded albums...

Visitor

I got Premium Spotify (Family plan) in Brazil, I'm using a Moto E4, running on Android 7.1.1   I can download playlists as expected and they are still there when I'm back, but if I download ...

687 Views

0 replies

0 likes

Android
downloads
  • 687 Views
  • 0 replies
  • 0 likes

Spotify Connect & Autoplay doesn't working

PlanPremium DeviceSamsung A30 (SM-A305F) + Lenovo Laptop Operating SystemAndroid 10 + Windows 10 My Question or IssueSince I bought the Premium version, Spotify became more laggy and buggy. Everytime the music stops, Spotify Connect on my phone stop ...

Newbie

Plan Premium   Device Samsung A30 (SM-A305F) + Lenovo Laptop   Operating System Android 10 + Windows 10   My Question or Issue Since I bought the Premium version, Spotify bec...

858 Views

0 replies

2 likes

  • 858 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify App says i'm playing a different song on my pc than im actually listening to

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueMy Spotify App says that i'm playing "Hey Now" on my Computer, while it is playing a different song entirely, and if i want to continue listening from p...

Newbie

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue My Spotify App says that i'm playing "Hey Now" on my Computer, while it is p...

1250837795

Newbie

2069 Views

2 replies

0 likes

  • 2069 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music stops after 10 sec

PlanFreeCountryIndiaDeviceSamsung Galaxy A70sOperating SystemAndroid 10 My Question or IssueI recently updated to android 10 and after that spotify start giving this issue that the music stops after or before 10 sec on device and shows no internet co...

Visitor

Plan Free Country India Device Samsung Galaxy A70s Operating System Android 10   My Question or Issue I recently updated to android 10 and after that spotify start giving this issue th...

Katerina

Spotify Legend

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

All references to queue are missing

PlanFreeCountryUSADeviceGalaxy S8Operating SystemAndroid My Question or IssueWhat I tried already: Restart phone. Full clean install with cleared cache and storage. Problem: I don't see add to queue anywhere. Nor do I see any way to view or manage th...

Visitor

  Plan Free Country USA Device Galaxy S8 Operating System Android   My Question or Issue What I tried already: Restart phone. Full clean install with cleared cache and storage.&n...

646 Views

0 replies

0 likes

queue
  • 646 Views
  • 0 replies
  • 0 likes

Excessive data usage android

I have a Samsung and was notified that Spotify is using high amounts of data. I tried to contact Spotify; however, they refer me to this or Twitter and I do not Tweet. I need help fixing this issue or I will have to delete an app that I truly enjoy u...

Casual Listener

I have a Samsung and was notified that Spotify is using high amounts of data. I tried to contact Spotify; however, they refer me to this or Twitter and I do not Tweet. I need help fixing this issue o...

Troubled1

Casual Listener

876 Views

3 replies

0 likes

  • 876 Views
  • 3 replies
  • 0 likes

Gapless playback and smooth transition between tracks (but still using gapless)

DeviceAndroid This feature clearly does not work properly on Spotify, I get so many times shi... transitions between track, I haven't activated the crossfade option because i don't like it. There's clearly something not properly implemented here

Visitor

  Device Android   This feature clearly does not work properly on Spotify, I get so many times shi... transitions between track, I haven't activated the crossfade option because i don't...

user-removed

Not applicable

1004 Views

2 replies

1 likes

  • 1004 Views
  • 2 replies
  • 1 likes