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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111322 Views

26 replies

3 likes

  • 111322 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223928 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223928 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581183 Views

79 replies

3 likes

  • 581183 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478446 Views

577 replies

40 likes

Account
Free
  • 478446 Views
  • 577 replies
  • 40 likes

Why is my premium account showing the free interface?

PlanPremiumCountryBrazilDeviceXiaomi Mi 9TOperating SystemAndroid 10 My Question or IssueHi! For whatever reason, my Spotify app decided to show the free interface, even though I have a premium account. I've already tried uninstalling and then instal...

Visitor

Plan Premium Country Brazil Device Xiaomi Mi 9T Operating System Android 10   My Question or Issue Hi! For whatever reason, my Spotify app decided to show the free interface, even thou...

478 Views

0 replies

0 likes

  • 478 Views
  • 0 replies
  • 0 likes

audio quality went down

PlanPremiumCountryThe NetherlandsDeviceSamsung j5, chromecast, tv, ampOperating android My Question or IssueSince a few weeks my audio quality dropped.Mostly high notes are shakey and trembling.I haven't changed any of my settings on any of my device...

Visitor

Plan Premium Country The Netherlands Device Samsung j5, chromecast, tv, amp Operating  android   My Question or Issue Since a few weeks my audio quality dropped. Mostly high note...

702 Views

0 replies

0 likes

audio
audio quality
  • 702 Views
  • 0 replies
  • 0 likes

Album Art missing from Playlists

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S20 UltraOperating SystemAndroid 10 My Question or IssueRecently (about a month ago), Spotify for Android updated and started showing Album art next to the song names in playlists: https://imgur.com/a/H...

Visitor

Plan Premium Country Australia Device Samsung Galaxy S20 Ultra Operating System Android 10   My Question or Issue Recently (about a month ago), Spotify for Android updated and started ...

472 Views

0 replies

0 likes

  • 472 Views
  • 0 replies
  • 0 likes

Superuser Contribution can't login premium account Android - need to reinstal the app

PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid My Question or IssueHello.Unfortunally sometimes when I open the Spotify app it says I can't login. I place my user and password but I can't manage to login because I have no inte...

Roadie

Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android   My Question or Issue Hello. Unfortunally sometimes when I open the Spotify app it says I can't login. I...

LSMelo

Roadie

727 Views

2 replies

0 likes

  • 727 Views
  • 2 replies
  • 0 likes

Superuser Contribution On my home screen the new six playlists are gone. Is there anybody else with the same problem?? Thx

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

FuriousStyles1

Music Fan

1190 Views

3 replies

0 likes

  • 1190 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot pause music on lock screen

Hello All, When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use Fingerprint to Unlock"Android 9, last update 2/28/2020 (curre...

Newbie

Hello All,   When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use F...

Peter

Spotify Legend

982 Views

2 replies

0 likes

  • 982 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Album cover art sometimes not loading

PlanPremiumCountryPhilippinesDevice(Galaxy S6 Edge+)Operating System(Android 7.0) My Question or IssueSo, I'm not sure whether this is a known issue or not. Sometimes, an album that I haven't listened to in a while wouldn't load its cover art complet...

Regular

Plan Premium Country Philippines Device (Galaxy S6 Edge+) Operating System (Android 7.0)   My Question or Issue So, I'm not sure whether this is a known issue or not. Sometimes, an alb...

halfaxadegaza

Music Fan

19146 Views

12 replies

8 likes

Album Cover
bug android
Glitches
  • 19146 Views
  • 12 replies
  • 8 likes

Why does my note 9 revert back to the new version even with auto update off?

I install the old apk version and its great for a few weeks give or take, but I'll open it occasionally and it's back to the new version...what am I missing? It only recently started but before it stayed locked in. Is there somewhere in the app that ...

Regular

I install the old apk version and its great for a few weeks give or take, but I'll open it occasionally and it's back to the new version...what am I missing?  It only recently started but before...

EdgeOfThorns

Regular

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option to share from App to Instagram Stories disappeared.

PlanPremiumCountry: Canada Device(Sony Xperia)Operating System(Andriod) My Question or IssueSomehow today after I logged off my Instagram account and back on, my option for sharing from the Spotify app to my Instagram stories disappeared and I was le...

Visitor

  Plan Premium Country: Canada   Device (Sony Xperia) Operating System (Andriod)   My Question or Issue Somehow today after I logged off my Instagram account and back on, my...

Mario

Spotify Legend

668 Views

1 replies

0 likes

  • 668 Views
  • 1 replies
  • 0 likes

Download limits

My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited number of albums - maybe forty or so - before it tells me I've reac...

Visitor

My partner and I share a Family Premium account and use Spotify on two android mobile devices.  The problem is with my phone, a Google Pixel 3.   Spotify only lets me download a limited n...

614 Views

0 replies

0 likes

  • 614 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crash at startup

Hey, I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen with the spotify icon) the app crashes.I reinstalled several...

Visitor

Hey,   I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen ...

Ivan

Spotify Legend

2880 Views

1 replies

1 likes

Crash startup
  • 2880 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Music stops and Spotify stops responding after opening other full screen application

PlanPremiumCountrySingaporeDeviceSamsung S9Operating SystemLatest android and security update My Question or IssueRecently since the new update when opening full screen applications such as games, spotify stops playback and doesn't show up in the nav...

Casual Listener

Plan Premium Country Singapore Device Samsung S9 Operating System Latest android and security update    My Question or Issue Recently since the new update when opening full screen...

Ivan

Spotify Legend

1104 Views

1 replies

0 likes

  • 1104 Views
  • 1 replies
  • 0 likes

Strange issue with storage option SD card

In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is marked and my downloads start over again - with the...

Visitor

In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is ...

457 Views

0 replies

0 likes

  • 457 Views
  • 0 replies
  • 0 likes

Connected devices - how to disconnect phone without switching off music

PlanPremiumCountryMalta Device(iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015)Operating System(iOS 12, Android, MacosX) My Question or Issue When iPhone or the MacBook plays the music and all 3 devices are connected through WiFi on the home network...

Music Fan

Plan Premium Country Malta   Device (iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015) Operating System (iOS 12, Android, MacosX)   My Question or Issue   When iPhone or th...

504 Views

0 replies

0 likes

  • 504 Views
  • 0 replies
  • 0 likes

Like button on notification banner is broken

Hi Spotify,I've been having a problem with the like button on notification panel for couple of weeks now.The like button on the notification banner just isn't working anymore. In order to like a song I have to open the app itself.Everything else on t...

Casual Listener

Hi Spotify, I've been having a problem with the like button on notification panel for couple of weeks now. The like button on the notification banner just isn't working anymore. In order to like a ...

ZenDis

Casual Listener

2164 Views

6 replies

4 likes

  • 2164 Views
  • 6 replies
  • 4 likes

Zufällige wiedergabe

Halloo,Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs die playlist wieder von vorne beginnt. Obwohl es doch ...

Casual Listener

Halloo, Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs d...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Spotify taking over bluetooth when not in use

PlanPremiumCountryNorwayDeviceHuawei P20 ProOperating SystemAndroid 9.00.2 My Question or Issue: I'm using Huawei P20 Pro for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/p...

Music Fan

Plan Premium Country Norway Device Huawei P20 Pro Operating System Android 9.00.2   My Question or Issue:   I'm using Huawei P20 Pro for streaming and handsfree calling in my Aud...

alovaas

Music Fan

1078 Views

3 replies

1 likes

  • 1078 Views
  • 3 replies
  • 1 likes

Solved!! My Mixtapes are gone

PlanPremiumCountryGermanyDevice(Huawei PSmart 2019) My Question or IssueSome time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(created for you) section. Other (unwanted) categories have taken their place...

Regular

Plan Premium Country Germany Device (Huawei PSmart 2019)   My Question or Issue Some time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(crea...

Emilia_8

Community Legend

1317 Views

1 replies

0 likes

  • 1317 Views
  • 1 replies
  • 0 likes

Spotify closing suddenly in celphone

Spotify works normal, I´m listening to the songs when suddenly the app closes, without any error message. I´ve already try to reinstall, to remove de SD card and it continues happening.Sometimes I don´t even can listening ONE song until the end that ...

Casual Listener

Spotify works normal, I´m listening to the songs when suddenly the app closes, without any error message. I´ve already try to reinstall, to remove de SD card and it continues happening.Sometimes I do...

hbeltrano1

Regular

1694 Views

6 replies

1 likes

  • 1694 Views
  • 6 replies
  • 1 likes

Superuser Contribution BAD: Giant Podcast Button on new Home Page

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo, latest My Question or IssueThe new changes force on us a GIGANTIC podcast button that is informationally intrusive to the experience of using the Android app. It serves as ...

Regular

Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android Oreo, latest   My Question or Issue The new changes force on us a GIGANTIC podcast button that is in...

ConArb42

Regular

1211 Views

6 replies

0 likes

  • 1211 Views
  • 6 replies
  • 0 likes