Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7250 Views

0 replies

7 likes

  • 7250 Views
  • 0 replies
  • 7 likes

New Discography view is very inconvenient

PlanPremiumCountryCanadaDevicePixel 2XLOperating SystemAndroid 10 My Question or Issue A recent update to Spotify completely changed the Discography section in an artist page. It's now a single list, rather then the previous separation for albums, co...

Music Fan

  Plan Premium Country Canada Device Pixel 2XL Operating System Android 10   My Question or Issue   A recent update to Spotify completely changed the Discography section in...

eltoch

Composer

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

Android Widgets are automatically shuffled

PlanPremiumCountryUK>NIDevice(Huawei P9)Operating System(Android 7.0) My Question or IssueEvery widget link on my home screen (very few playlists - they're mostly full albums) automatically enables Shuffle as soon as it's pressed. Never starts on the...

Visitor

Plan Premium Country UK>NI Device (Huawei P9) Operating System (Android 7.0)   My Question or Issue Every widget link on my home screen (very few playlists - they're mostly full alb...

401 Views

0 replies

1 likes

  • 401 Views
  • 0 replies
  • 1 likes

Superuser Contribution liked songs (list downloaded)update automaticaly when a song is unliked?

PlanFree/PremiumCountry Devicegalaxy s10, pcOperating Systemwindows 10 , My Question or IssueIf a list of `liked songs` is downloaded, will it update automaticaly and remove/delete a song when a song is simply unliked?Thanks

Casual Listener

Plan Free/Premium Country   Device galaxy s10, pc Operating System windows 10 ,   My Question or Issue If a list of `liked songs` is downloaded, will it update automaticaly and re...

Peter

Spotify Legend

528 Views

2 replies

0 likes

  • 528 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify meets Poweramp

As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, or, Spotify can provide us a good EQ and not using ...

Casual Listener

As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, ...

Alex

Spotify Legend

1281 Views

2 replies

3 likes

eq
Equalizer
Music
poweramp
quality
sound
  • 1281 Views
  • 2 replies
  • 3 likes

Can't repeat a song

I recently switched from ios to andriod and I noticed how there's no repeat song button?????

Visitor

I recently switched from ios to andriod and I noticed how there's no repeat song button?????

eltoch

Composer

3851 Views

1 replies

0 likes

  • 3851 Views
  • 1 replies
  • 0 likes

Deleting offline files

Is there a way to download all of the offline music and podcasts? I see that you can delete the cache, but there doesn't seem to be an option for the offline files downloaded.

Casual Listener

Is there a way to download all of the offline music and podcasts? I see that you can delete the cache, but there doesn't seem to be an option for the offline files downloaded.

eltoch

Composer

692 Views

1 replies

0 likes

  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Slow/unresponsive app

PlanPremiumCountryScotland DeviceHuawei honor 9Operating SystemAndroid My Question or IssueI cancelled my membership three months ago because the update then made the app painfully slow when selecting albums and artists, or navigating between pages. ...

Casual Listener

Plan Premium Country Scotland  Device Huawei honor 9 Operating System Android    My Question or Issue I cancelled my membership three months ago because the update then made ...

Petya

Community Legend

1319 Views

6 replies

0 likes

  • 1319 Views
  • 6 replies
  • 0 likes

Superuser Contribution Blank Homepage

PlanPremiumCountryIrelandDeviceOnePlus 6Operating SystemAndroid Pie, Windows 10 My Question or IssueMy homepage on both my android app and desktop have both gone blank, no options to do anything. The desktop says please try again but thats it.None of...

Newbie

  Plan Premium Country Ireland Device OnePlus 6 Operating System Android Pie, Windows 10   My Question or Issue My homepage on both my android app and desktop have both gone blan...

stefabolous

Regular

4377 Views

4 replies

0 likes

  • 4377 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Lock screen play/pause not working when connected to bluetooth

PlanPremiumCountryUkDeviceSamsung Galaxy Note 9Operating SystemAndroid Pie (9.0 My Question or IssueWhenever I am connected to a Bluetooth device the play/pause controls on my lockscreen do not work and only appear to briefly skip the track (it stutt...

Casual Listener

Plan Premium Country Uk Device Samsung Galaxy Note 9 Operating System Android Pie (9.0   My Question or Issue Whenever I am connected to a Bluetooth device the play/pause controls on m...

Allhale

Casual Listener

2694 Views

2 replies

0 likes

  • 2694 Views
  • 2 replies
  • 0 likes

Playback pauses / stops randomly mid track (Android S9)

Plan - PremiumCountry - DEDevice - (Samsung Galaxy 9) My Question or IssueSpotify playback pause mid track.I have seen a number of reports on this and followed a number of solution suggestions including:- Check for Spotify optimize battery usage is O...

Casual Listener

Plan - Premium Country - DE Device - (Samsung Galaxy 9)   My Question or Issue Spotify playback pause mid track. I have seen a number of reports on this and followed a number of ...

scrutex

Casual Listener

1206 Views

3 replies

0 likes

  • 1206 Views
  • 3 replies
  • 0 likes

Random pause, play and next song

Plan: PremiumCountry: Netherlands Device(iPhone SE, Samsung Galaxy S8)Operating System(iOS 12.4.1, Android 9) My Question or IssueHi all, since a week or two I'm experiencing weird issues on my iPhone and my Android phone. I think it has something to...

Casual Listener

  Plan: Premium Country: Netherlands   Device (iPhone SE, Samsung Galaxy S8) Operating System (iOS 12.4.1, Android 9)   My Question or Issue Hi all, since a week or two I'm...

Paul_dH

Casual Listener

2258 Views

4 replies

0 likes

Android
iphone
  • 2258 Views
  • 4 replies
  • 0 likes

Different storage size on Android

Hey hey,Could someone explain how it is possible to fix this problem or it is okay?In the app, the size of downloaded songs + cache is approximate 12.3GBBut if I check it in settings-application the size (user data) is 13.7 GBWhy there is a differenc...

Visitor

Hey hey, Could someone explain how it is possible to fix this problem or it is okay? In the app, the size of downloaded songs + cache is approximate 12.3GB But if I check it in settings-applicatio...

425 Views

0 replies

0 likes

  • 425 Views
  • 0 replies
  • 0 likes

Alexa and Heos connect

PlanPremiumCountryGermanyDeviceSmartphone, Fire HD10Operating SystemAndroid My Question or IssueWhen I play a saved Album, Spotify can not connect to Heos or Alexa. For a few weeks I'm waiting for a fix, and it makes me feel bad.

Regular

  Plan Premium Country Germany Device Smartphone, Fire HD10 Operating System Android   My Question or Issue When I play a saved Album, Spotify can not connect to Heos or Alexa. F...

673 Views

0 replies

1 likes

  • 673 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify ULTRA slow showing playlists and songs

The Android app is very slow at showing songs or playlists this is both on wifi and Mobile net.It will often think for 30sec. 1 ½ min just trying to slow my playlists or the songs in the playlist and cant just open the app and say i wanna listen to a...

Regular

The Android app is very slow at showing songs or playlists this is both on wifi and Mobile net. It will often think for 30sec. 1 ½ min just trying to slow my playlists or the songs in the playlist a...

Harbord2020

Newbie

2901 Views

5 replies

4 likes

  • 2901 Views
  • 5 replies
  • 4 likes

Superuser Contribution "song is unavailable"

PlanPremiumCountryUKDeviceHuawei P20 proOperating System My Question or IssueWhen I go to play a certain artist I get the message that the song is unavailable. All others play fine and it worked fine earlier today. Tried clearing cache, uninstall and...

Visitor

  Plan Premium Country UK Device Huawei P20 pro Operating System     My Question or Issue When I go to play a certain artist I get the message that the song is unavailable. ...

Petya

Community Legend

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops when phone locks

PlanPremiumCountryUKDeviceSamsung s10 My Question or IssueOnly sometimes when my phone locks my music stops playing. Even when connected to bluetooth devices. The second I light my phone up it starts playing. Phone and spotify both up to date.Anyone ...

Casual Listener

  Plan Premium Country UK Device Samsung s10   My Question or Issue Only sometimes when my phone locks my music stops playing. Even when connected to bluetooth devices. The second ...

Petya

Community Legend

1555 Views

5 replies

1 likes

  • 1555 Views
  • 5 replies
  • 1 likes

Retrieving podcast episode's is slow

PlanPremiumCountryUkDeviceSamsung galaxy s7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe query to retrieve podcast episodes is really slow (takes 30+ seconds for me). Steps to reproduce:Click "Your Library" on bottom...

Newbie

Plan Premium Country Uk Device Samsung galaxy s7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The query to retrieve podcast episodes is really s...

beardybrewer

Casual Listener

1956 Views

2 replies

2 likes

  • 1956 Views
  • 2 replies
  • 2 likes

Superuser Contribution Whatsapp audio won't pause spotify songs.

PlanPremiumCountryBrazilDeviceGalaxy J8Operating SystemAndroid 9 My Question or IssueWhen i'm listening to spotify and i want to hear an audio on whatsapp, spotify will lower the volume but won't pause the song, making it very hard to hear the audio....

Casual Listener

Plan Premium Country Brazil Device Galaxy J8 Operating System Android 9   My Question or Issue When i'm listening to spotify and i want to hear an audio on whatsapp, spotify will lower...

Vasil

Moderator

1586 Views

3 replies

0 likes

  • 1586 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify local file sync ports

PlanPremiumCountryUKMobileHuawei P20 proOSEMUI 9 / Windows 10Firewall s/wCOMODO Firewall, my AV doesn't block thisQuestionI've been syncing a bunch of local songs to my phone, which requires me to disable my software firewall. That's fine, but I migh...

Newbie

Plan Premium Country UK Mobile Huawei P20 pro OS EMUI 9 / Windows 10 Firewall s/w COMODO Firewall, my AV doesn't block this Question I've been syncing a bunch of local songs to my phone, w...

DinnerBug

Casual Listener

2679 Views

4 replies

0 likes

  • 2679 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify downloading all songs new after new startup of android

PlanPremiumCountryGermanyDeviceSamsung A50Operating SystemAndroid 9 My Question or IssueAfter a fresh restart of my mobile phone, Spotify starts re-downloading all songs new. My standard setup is thst the music gets saved on my external SD card. I ha...

Visitor

Plan Premium Country Germany Device Samsung A50 Operating System Android 9   My Question or Issue After a fresh restart of my mobile phone, Spotify starts re-downloading all songs new....

Petya

Community Legend

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes