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Huawei p20 - Problem downloading songs from Spotify

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Huawei p20 - Problem downloading songs from Spotify

doro1968

I have Spotify premium and a Huawei p20. The problem is to download songs from Spotify so I can play them when I am offline. I have turned on the button "Download using cellular", but still Spotify shows only a black circle with a green arrow in front of every song. To be able to play offline, the circle should have turned fully green with a black arrow. What can I do?

 

Plan

Premium

Country

Norway

Device

Huawei P20

Operating System

Android

 

My Question or Issue

 

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Accepted Solutions
Marked as solution

Ivan

Hey there @doro1968

 

Thanks for searching for the answer you need here! 
 

We suggest you first disable any power-saving or data-cleaning settings on your mobile. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. It’s worth it trying this since such features can often prevent the app from operating at full capacity.

 

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.
 

Hope this helps. Keep us posted. 

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1 Reply
Marked as solution

Ivan

Hey there @doro1968

 

Thanks for searching for the answer you need here! 
 

We suggest you first disable any power-saving or data-cleaning settings on your mobile. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. It’s worth it trying this since such features can often prevent the app from operating at full capacity.

 

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.
 

Hope this helps. Keep us posted. 

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